What a terrible company when it comes to service. ...

What a terrible company when it comes to service. We want a new water filter because it has been broken by a piece of laundry that was shot out of the drum (apparently that is possible). Call Whirlpool: "We can only send a technician. Costs or nothing (warranty) or 160 euros (user damage)". And thanks, nice guess! I just want a water filter sent to me. "We can't do that. You can order it at europarts".
At Europarts they only have it with the pump attached. Costs 60 euros, while the filter separately costs ten euros. Return to Whirlpool. "Nothing to do about it, I can't send a separate part, sir."
How do you come up with that. Only after intervention by Coolblue, where we bought the machine 5 months earlier, do we receive - after a good week without a working washing machine - a water filter in the mail. No more sorry, no service, no more customer. Opportunity-free business.