Westlake Financial Services Review

They literally harass you call multiple times I. The day and they start calling at the crack of dawn and call from all types of number I went on maternity leave they were no help I just would like to get my personal belongings out the car Fuck the car atp anyone can help?

Don't even deserve a 1 STAR!!!!!!!!! the worst customer service EVER!!!! i just sued them for defrauding my credit. See you guys in court. And please everyone STAY AWAY FROM THIS INSTITUTE!!!!!!!!!

Jamie was such a delight to talk to.....She's number one in my book

Christina was so nice and on point with all the information she provided me with, she took the time to explain the information as well and was very kind and patient over the phone. I appreciate your help so much. Thank you, you're the best Christina! Excellent customer service!

I just have to give a million praises to this company!! I got my car in September 2015. For two years I was NEVER late. Than I got behind two months September and October, they deferred my October to the back of the loan and I only had to pay one payment. Than I got behind again December January and February. They called me everyday but I never answered like a dummy. Just waited and waited on my taxes. Well I walk out and my car got repossessed. My fault for being 3 months behind. They called me that day and I answered. Told me if I just paid one payment and the tow fees they would defer the other two payments to the back of the loan. Also said if I would have answered they would have told me that than. I was so grateful. I got my car two days later. Yea their interest sucks, but we wouldn t have Westlake If our credit didn t suck. They are amazing. And helped me during a very trying time!

Id like to take this opportunity to single two outstanding individuals Alexandra Guevara & Edlyn Martinez for their efficiency, promptness and pleasant demeanor , in a very thankless job. They are truly a credit to Westlake Financial and really deserve this recognition.

Sincerely,

Dave Synder

I have been having financial problems for the passed couple of months and was not able to pay. The moment I was able to pay partially, Mike was able to help me out. He gave me options and gave me all the information I needed! Mike was one of the most helpful representative I have ever encountered!

Had to call several times to get process moving along ending result nothing done. Spent all 10hrs calling back. Some representatives had poor costumer customer service.

Excellent customer service. I only called a couple of times during my loan, but I was able to talk to a human in less then a minute. They also have a very useful app that helps you stay update to date with your loan. They'll be the first place I call for my next loan.

Thank you so much Anthony Gonzalez for your service.

Tamekia Wiggins

They took our car after we called and told them the car was sold,we we're paying off loan in full.Car only had a few more payments it was repo'd due to two months late.Truck was in Four wheel drive on our yard they chained the tires and yanked it from yard on hill with a regular tow truck..Our truck is damaged ,our yard is damaged,out other vehicle got damaged.They said uh-huh and .... Very very bad business people and poor customer service .Lawyering up with a large law suit coming their way.I have survelance video of their tow truck driver damage to our property.

Marc B from Westlake Financial was amazing to work with. I informed him of what I needed to have fixed on my account and he was very prompt and fast with the response. Marc B was also friendly and had a great customer service demeanor. Thank you Marc

Carmen was very helpful in a tough situation, very professional. I'm grateful for her assistance and professionalism.

Biggest scammers out there! We have a large reparable dealership and decided to try Westlake financial. It should be illegal to do what they do to their customers. They absolutely charge them way too much they don't tell you about any other hidden fees it's very unfair to the consumer. We had a rep there completely lied to us about everything and debit lots of money from our account now we are suing the company.

Nate was very helpful to me to get acct. back on track.

Their rates are crazy $7 plus dollars a day a late fee plus $20.35 on top of that after your grace period that they charge you for but u supposedly have a grace period on car payments. This place have had my information wrong since day one. They are leeches if I could give negative 10 stars I would. It's sad how these business are able to rob you for these broken down cars. Just beware and if you have options of different loan companies explore them plz.

If I could give this company NEGATIVE stars, I absolutely would! My spouse was financed through them, and we both work in the auto finance industry so we understand the welcome call process, and such which isn't an issue AT all. We also know that as long as you make your payments, again...no issues at all. MY complaints is with their customer service, and the fact that their phone connection is probably a step up from DIAL up, the agents can barely speak english as I'm assuming they outsource their customer service through another country because it's cheaper. They interrupt you, talk over you, are extremely rude when you're simply attempting to give them the information they're asking for. Mcdonalds has better customer service than this horrendous place. Seriously UPGRADE your systems and TRAIN your people correctly! Also...if you could EVER work on leaving ACTUAL voicemails, that would probably help your customers in the future. No wonder your company is at the bottom of the totem pole in the auto finance industry, I'd be ashamed working for/representing your company. DISGRACEFUL.

Receive great customer service from Jose Martinez, thanks Jose!!

Thanks for helping people with challenging credit! Helping to own ATVs, SXS and motorcycles! Thanks for helping to restore the credit! Thanks for professional help! Love you all!

very great with answering, they are very kind and helpful, merely Lopez was such an amazing person

This is a great company, I can't believe so many are cutting their heads off for customer service! They financed me! And their rate were way better than the next guy, these guys gave me a chance. I have been late on my payment a couple times but they don't hound me to death. I will use them for my next vehicle. Thank You Westlake for helping my family out!

Latiff H. Was incredibly helpful and professional. They have been great to work with this far

THE WORST FINANCING COMPANY EVER!!!!! Everyone over the phone is so rude! Not to mention the hidden fees they charge! Currently looking to refinance! NOT TO MENTION AFTER A YEAR OF PAYING TOWARDS MY DEBT I WAS STILL AT 0% FULFILLMENT OF MY LOAN!

HORRIBLE customer service. Very rude on the phone would never recommend this company to anyone. Stay far away unless you want to be treated like you re less of a human being than them.

They make me nervous. Im out of state and when I call I get different answers from different people and always placed on hold a long time. I think i'll shop around for another lender.

Extremely high interest rate, uneducated employees. I called to pay off my loan and was told I had to wait until the following day because he was having computer problems. He also informed me that I'd have to pay another days interest. I tried calling another representative who also gave me the run around. Simply put - they don't want you to pay off your loan. Now, it's been over a month and I'm still waiting for my title. They claimed up to 10 days to process and another 10 to ship. I've emailed the title department no less than 5x and they won't respond. I've read elsewhere that MANY people have had problems getting their title and have had to file for a lost title. Should be illegal!!! This company isn't worth your money or headache.

Thank you Westlake for believing in me when I am trying to build up my credit. As a result I was able to have the vehicle of my dream.

Emmaniel was very helpful in resolving my mother's account issue. Back in October 16, 2019, me and my mother submitted an authorization letter so I can speak with Westlake Financial representatives about my mother's account since I am taking over the payments. Usually, I have had to deal with rude representatives with attitudes, but on February 13, not only was Emmaniel was kind, he was very patient with me. He was able to locate the authorization letter and assisted me with making my payment. My only regret was I didn't get his extension number so if an issue were to arise again, I can call him. Thank you Emmaniel, keep up the great work!!!

I spoke with Kelly Winchester and she helped me out with every problem I had and made me feel like the company actually appreciated the customer I wish I could speak with her in every customer service call.

If you call customer service ask for Genaro Acevedo he is a all around good guy very professional and understanding... my experience was so good I believe he needs employee of the month or a raise one good job sir the world needs more people like you... I hope your employer will recognize a great employee

If I could have left fewer stars I would. I paid off my truck 3 months ago and never received my title. Everytime I called, they placed me on hold and hung up on me. They claim to have sent my title but conveniently it was lost in the mail, their Bill's to me never got lost though....(They never mailed it out, because the previous times I called, they never once stated they mailed it out. They just wanted me to give it 10 business days and I should receive it. )

I will NEVER use them again, no matter how convenient they were.

Don t believe any reviews that are 5 star they are fake. This is the worst financial company, they prey on people with high interest rates and if you fall one month behind they will come and take your vehicle. What happened to 90 days? I will never deal with us company again and run far away if you can. 0 stars if I could

I was very satisfied with my overall experience. Fernando was very professional and helpful. Thanks again.

I never experienced such poor customer service in my life. Don t set up ACH payments with this company. My payments don t start till October and they made a withdrawal from my banking account weeks before the due date. I m suppose to have a grace period before it starts. Now I have to wait a week to be reimbursed for money that should ve never been withdrawn in the first place. The tone, attitude, and arrogance in these people s voices disgusts me.

The worst company ever. Make sure you never finance anything with them. I bought a car in a buy here pay here and it was financed with them the car dealer had two contracts each with different amounts and this people wont do anything about it, they stick with the one contract that is the most money for them even thought they know the car dealer made a mistake.

They'll work with you but be careful once you have a claim they will scam you.

Worst Company ever had my car seven months with them and they never reported any of my payments to my credit, were was my money going ???????? Everytime I called they never found me in the system. Never ever ever will I go with them again I hope your ready to see me in court!!

A person named James helped me out big time! Sometimes when you call customer service they have people with attitudes, but not James. 5 out of 5 stars.

I have been with Westlake for 3 months, we pay our bill the day it is due, not a minute late, on their automated phone line, they called my husband 4 times today and the last call came at 9pm!!! Going to be looking to refinance with somebody else!!!!

Their interest are very high and worst company to use for autoloan money hungry crooks always bugging ahead of time for payment and rude customer service don t even deserve a rating over all

I financed about $4700 on a BMW X3. Had an 18mo loan that I just made the last payment on. They worked with me. My interest rate was high - but I had a previous repo and a low score so I was fine with that.This is the first time I have ever paid off a car, and I'm so glad that they took a chance with me. My credit score has gone up at least 30 points even with my late payments. I'm a tech person, so I made the majority of my payments through the app. I had to make an arrangement with my payments 2x, and the CSRs were very helpful. The only reason I put 4 stars instead of 5 is because they do not report to your credit every month. I had to dispute a balance with my credit bureau because it hadn't been updated in a couple of months. But they fixed it! I just hate that I had to take that extra step to get it done.This is getting very long so I'll wrap it up. There is a grace period for payments - 10 days. I have had calls at 7 days (just because I was waiting to get paid in order to pay them). The reason I pCurrently waiting for my title, and hopefully I can finance another car I have my eye on soon! If you need to rebuild, THIS IS YOUR LENDER. Just make your payments on time and you'll be fine!

Please make sute that this is the last conpany you take a loan out with. They will charge you interest everyday how they ferl when they feel. If your car payment is 300. A month just know that your obly paying 186 dollars a month, check your pay statements because if you dont you will be swung out of them. Customrr Service is amazing but thr dishonesty is Real.

Not a loan company I'd do business with ever again, there are loan sharks more respectable and principled. The last time I checked gap insurance covered what regular insurance didn't and if it didn't why make someone get it unless it's to get more money out of them. Anyway avoid this company as if it were the plague......

I can't remember the name of the Westlake Financial employee who helped me with my situation. However he was very professional and courteous and helped me tremendously with my situation.

Sandra's helped me yesterday helping me to get my title for my paid off account. Sandra's was very pleasant and helpful. I finally got someone to help me properly. I want to thank Sandra for helping me.

I have been out of work for 4 months now due to covid and wasn't able to pay my car, every month they worked with me and helped me out to make sure I wouldn't lose my car. EXCELLENT COSTUMER SERVICE and they truly care about their customer. Thank you everyone there!

I spoke to Rosie today! She was super understanding and helpful. And helped to put me at ease after dealing with s stressful situation! Thank you so much

Gabby Seanz was the best she gave me a 100% good service she is one of the best

This is the absolute worst customer service I've ever experienced. I have been shuffled around to at least 3 representatives each time I've called and still my concern is unresolved. The insurance department is impossible to reach. This is very frustrating considering I have never been late on a payment. Westlake called to let me know they would like to finance another vehicle for me. I wouldn't dare allow that nor would I refer anyone else.

I have called Westlake financial previously on more then one occasion. The customer service person couldn't answer any of the questions I had for her. Like how many payments have I made or why did Westlake financial call me. BUT today I spoke with Ari who answered all my questions without hesitation or anything. He was great! Thank you Ari for giving me a GREAT customer experience.

Do not I MEAN DO NOT FINANCE ANYTHING FROM THIS COM. YOU WILL REGRET IT I PROMISE YOU. I NOW HAVE TO HIRE A LAWYER FOR A FAULTY FALSIFIED CONTRACT.

Charge ridiculous amount of interest on auto loan, upside down way too much on a car. Spent 6,000 in the past year and only 200 went to principle in car. Constantly having issues with fees related to the mistakes of the agents that they refuse to waive and remove. Nobody is able to understand me on the phone. When given the opportunity to speak to a supervisor, I m treated like I m the idiot. Worst company

The reason why I give a one star is bc a few days ago I call regarding my cousin's account and I didn't receive any help at all, I was on the line for about 40 minutes. The first time I call i was told by the representative that West lake financial services was going to provide us the information and allow my mother to get my cousin's belongings but we were gonna pay a fee. I was told to call the next day because the representative didn't had access to the information because the car was repossessed a day ago. Then I call the next day and receive No as an answer. The reason for my call was for West lake financial services to help my mother get my cousin's belongs from his car. My family is going thru a bad situation in which my cousin was arrested and his car was repossessed. He lived in his car therefore all his belongings are in that car including his personal documents, that's the main reason why my mother wants to get his belongings. Unfortunately he is here illegally and will most likely get deported to Mexico. I request to speak to a supervisor or manager and I was told my mother needs a power of attorney or he has to be give a verbal authorization. We investigated regarding a power of attorney but it takes time and money which is something we don't have and he is in jail so is not like if he can make a phone call at anytime. But I bet if I were to call and say i wanna make a payment they wouldn't say I needed his authorization to do it. Is ridiculous how they don't understand my mother only wants his belongings and his documents, she even said if they charged her a fee she is willing to pay it, but she received no help at all.

I never had issues with them up until now. All my payments where on time and so I never ran into any trouble. Until now. My car was totaled 12/15/18. My insurance payed them off on 1/2/19 my payments are due on every 8th of the month. My insurance paid out 8600 for my truck and I owed westlake $4400 I already recrrece my part of the check. And on 1/2/19 financed a new car with them again. They're finance department didn't want to finance me until the old car was paid off. And they managed to verify it was. Yet a week later they're blowing me up saying I'm late on my payment. I made the $300 payment but I know they got the check already if I got mines and finance verified it. Westlake does interest everyday so the longer they say they don't have the check the more $ I owe them. This is exactly what they're doing. And it's wrong. I wouldn't doubt they'll take another 10 days to list the check as received to where I only get refunded $150-200 of that $300

Ryan Bessey was so professional and answered all of my questions concerning my account! Really appreciate people like him doing their best to assist customers!
I rate him 10 stars !

All representatives are Pleasurable people to talk to! Triana is very helpful and is always there to assist me, and has very great attitude! Highly recommended!

No matter how desperate you think you are, do not use these people. The interest is too high and there is no telling where your title will end up once you paid it off. Not very organized at all.

Luis Gonzalez good service I recommend to Mr. good deal thanks for your help

Peggy made my last experience with Westlake finnancial great! She was friendly, professional, and efficient.

I own a dealership in the Chicagoland area and have been partnered with Westlake for a number of years. They are a full spectrum lender that allows people to acquire the vehicle they want at affordable rates, they are easy to work with and have excellent customer service. One of my points of contact Danny Granados is prompt and on point every time I have needed his help or have a question. It is a team member like Danny or his manager that make us choose Westlake as a preferred lender for our customers. If you are thinking of financing a vehicle and are looking as Westlake as your potential lender I advise that you choose them, they will make the entire process easy.

I don t lnow about the entire company but I had a great experience with Representative Chanel!

Excellent service are always to answer calls. For any question they have.

I was treated poorly and rudely by both people I spoke to on the phone. I was offered payment options and made quite clear I wanted them. I work and am a single mother and am not always available to answer calls or make calls during business hours. To be rude and disrespectful was unacceptable. If I am late making payments I always pay up and at times months in advance to cover that rainy day. There was clearly a misunderstanding in communication when last I called and when I explained I was followed with nothing but rudeness. I will most definitely be changing my loan to my financial institution.

Trash. NO STARS. Dont join this company and if you do refinance as soon as you Can. You'll find out why if you do.

I had a very good experience with the service representative, she was very helpful in giving me all the information I needed as a new customer to Westlake.
Very good experience as my first experience with Westlake.

I have had exceptional customer service from the staff at Westlake Financial Services. Mirta Guerrero and Carlos Moran helped me through a complicated issue and I am very satisfied. They know how to attend to their customers. Great job!

Shanail was the best representative that I have ever spoken with at Westlake. Very helpful and listened to the issue and helped come up with a solution. She deserve 10 stars.

Oscar Laguna was very helpful when he took my call. He was patient, and answered all my questions in a professional manner. His customer service was outstanding. Manager/ Supervisor would definitely fit Oscar!. Thanks Again Westlake.

I called this morning, dreading the call, but I got Garland Grady. He helped me through my situation, eased my mind, and was very professional. 5 stars to Garland, and Westlake Financial.

you guys as a company do not stand behind your customer service. I had a payment scheduled for April 10. Called the day before to cancel and your rep informed and confirmed that it would be canceled. Well it wasn't. Called back on the 10th when a rep told me the money would get refunded. Well today being may 21st. I've been dealing with you all and your lies for over a month. Each rep telling me the tegund is approved and the money is getting refunded, to find out today that another rep says it isn't. Smh again shame on your company. Now I have to rob Peter to pay Paul to pay my rent due to me getting laid off.

I had a very wonderful experience with Jorge, he took care of a few things that weren t right and changed my miss spelled name and my wrong written email and helped me with making my first car payment so all in all he was extremely helpful and I am very thankful for his help with putting me on the right track with starting to build my credit! I give 100 stars for my amazing experience but since I can only rate 5 then 5 stars it is!

Never finance through this company if you can help it. For 1 they will reposs your car after 30 days of non payment. So don't be late....Once your car is paid to be released they want 24-72 hours before they release it. The worst customer service I have ever experienced. After paying my release. They gave me this running around about paperwork. Proof of household, financials, the works "like your buying a new car again". After a week I called on why my car hadn't been released yet. Come to find out that after speaking to all those reps (at least 20) none of them filed release paperwork. Granted, we do have a second car Thank God. But if this was your only way for transportation. You could lose a job over this or worse. They are very irresponsible in the way they handle thier customer service and payment plans. I'm just glad I have less then $1500.00 left to pay on this car. If I didn't know better. It almost looks like they were trying to sabotage me into keeping my car and not returning it bc it was almost paid off and they would have made more money to sell it as is.
This all originally started when we questioned the extreme late fees we were being charged. It's supposed to be $10 a month per late fee. When we got our bill they charged us almost $300 in late fees. How can that be when it's $10 a month. When we questioned where those late fees came from they said they were going to send us an itemized statement showing where those late fees came from. They never sent us the paperwork. Instead they repossessed the car. Even now they are trying to charge us 2 repo fees and I still have not gotten my car back yet. This is the worst company I have ever dealt with. I hope this review will help those who are looking for a financing company that doesn't rip you off.

Aiden finally was able to solve my issue after me not being able to get a definitive answer for almost a month, I am very grateful to him. But every experience I have had with customer service from Westlake has been great, they all have been nice which helped when I was frustrated about some issues with my account.

Lamont Willson thank you for your excellent service that you gave us today you was very professional good job god bless you always

Some people at Westlake can be very rude and inpatient with you but, Cristian Basquez was patient, kind,and very helpful. Need more people like him. He's awesome!!!

I've had an awesome experience overall with this company throughout my term. They were always helpful and respectful. In closing of my term I spoke with Bradley Guevara. Was very respectful and gave me excellent customer service. I would definitely recommend this company.

Not even really one star , this company has rude agents and managers that need to be trained again . I had the worst experience of my life with them . Owed a partial payment and a full months payment and it was 796 total but they picked up the car charging me 1500 to pick it up instead of helping me stay in the car they being rude and making me want to walk away from the car

Phenomenal... Sharee was so helpful, understanding but most importantly she wanted to assure that I received the best service. I felt like I was talking to a friend not a customer agent. From a customer stand point that is what matters, someone that can relate to you and make you feel comfortable.

Carmen Dennis was able to help me settle a outstanding debt and made the process as painless as possible

David Robledo was extremely helpful. He provided me with excellent customer service, he was courteous and professional and was able to answer all of my questions and provide a solution.

I was late on my payment for the first time. I've been with Westlake Financial for 18 months. The car needed repairs causing me to fall behind. The customer service representative was very kind and took my situation into consideration she helped by deferring my payment so that it doesn't show on my credit that I was late on payments. She really went the extra mile and I am so happy to be a member of Westlake Financial.

DO NOT USE WESTLAKE FINANCIAL !!!

Terrible terrible terrible run organization.

Staff is EXTREMELY under trained. Your blood will boil 10 out of 10 times you reach out to them. I was getting five different answers from five different people for the same question.
I wanted to expedite the shipment of my title after I paid off the loan.
Some staff said possible, some said yes but you need to do blah blah, some said yes but call back later.
Getting a confirmed date of release was a mess, I got 3 different dates. all of which were incorrect. (Still undetermined and open at this moment)
You WILL get attitude from them.

They seemingly don't care.

They almost seem a bit crooked, the people running this company need to take a deep dive into their systems and their methods with satisfying their customers.. at this moment they're experts in bad reviews.

Take a serious look at other reviews and the situations peoples have had.. don't let yourself be one of them!

AVOID AT ALL COST

I was in the hospital for 2 weeks due to covid 19 and will be out of work for another 2 weeks at home. I called Westlake from the hospital on my payment due date to ask for a 1 month deferment, I was told I qualified for the deferment but my loan had to be 6 days late first... sounded crazy but I waited 6 days and called back, I was once again told that I qualified for a 1 month deferment and my last payment would be a balloon payment along with a $50 processing fee. As I was stuck between a rock and a hard place I agreed to their terms and played the $50 fee. The representative then put me on hold because she was having problems processing the request, when she came back on the phone we got disconnected so I called back and ended up with another representative who I explained everything that just happened, he comes back and tells me they are NOT doing deferments!! I told him the last representative had already charged me the processing fee! I ended up speaking to a supervisor who was no help at all and told me the $50 would be applied to my amount due... I cant understand how this company has so many representatives that dont know their own policies and what a piss poor company Westlake is to not offer any type of deferment during a world wide pandemic that has millions of Americans out of work...
I have another vehicle leased thru Ally bank and they're offering up to 120 deferment on loans and leases. I see westlake losing millions of dollars when they end up repossessing hundreds if not thousands of cars because of their indifference to their customers needs during this pandemic.
I'll be looking into refinancing my loan with a reputable lender once I'm back to work and will never deal with westlake going forward.

THE TEXT BOOK OF A HUGE BANK FRAUD!
REPORT THEM TO THE DEPARTMENT OF BANKING RIGHT NOW!
DON'T LET THEM SCAM OTHER PEOPLE!

I am a personal injury attorney and they continue to take money from my client bank account for SIX MONTHS after both insurance and GAP coverage paid my client "TOTALED" vehicle.

Anybody with problems with this company contact me for a class action!

After numerous calls on getting my address changed to receive a refund check, Cesario was finally able to get the address changed... This has been a long 2 month battle trying to get this account closed out. I suggest they have Cesario TRAIN OTHERS on how to get an "invalid city" address to go into the "old" system.
Now I wait to see if it the check will make it here?

I don t have words for how terrible their customer service is. Just awful.

Had some financial difficulties and Westland Financial was there to help me solve my problem. Nicola was very kind and helpful to help me out. Now I can breath a sigh of relief!!!

Adriana Mendoza was a awesome help this morning with providing information about me getting my car back. Thank you