Sabrina x

Review of Westlake Financial Services

Never finance through this company if you can help...

Never finance through this company if you can help it. For 1 they will reposs your car after 30 days of non payment. So don't be late....Once your car is paid to be released they want 24-72 hours before they release it. The worst customer service I have ever experienced. After paying my release. They gave me this running around about paperwork. Proof of household, financials, the works "like your buying a new car again". After a week I called on why my car hadn't been released yet. Come to find out that after speaking to all those reps (at least 20) none of them filed release paperwork. Granted, we do have a second car Thank God. But if this was your only way for transportation. You could lose a job over this or worse. They are very irresponsible in the way they handle thier customer service and payment plans. I'm just glad I have less then $1500.00 left to pay on this car. If I didn't know better. It almost looks like they were trying to sabotage me into keeping my car and not returning it bc it was almost paid off and they would have made more money to sell it as is.
This all originally started when we questioned the extreme late fees we were being charged. It's supposed to be $10 a month per late fee. When we got our bill they charged us almost $300 in late fees. How can that be when it's $10 a month. When we questioned where those late fees came from they said they were going to send us an itemized statement showing where those late fees came from. They never sent us the paperwork. Instead they repossessed the car. Even now they are trying to charge us 2 repo fees and I still have not gotten my car back yet. This is the worst company I have ever dealt with. I hope this review will help those who are looking for a financing company that doesn't rip you off.