philip young

Review of Westlake Financial Services

I was in the hospital for 2 weeks due to covid 19 ...

I was in the hospital for 2 weeks due to covid 19 and will be out of work for another 2 weeks at home. I called Westlake from the hospital on my payment due date to ask for a 1 month deferment, I was told I qualified for the deferment but my loan had to be 6 days late first... sounded crazy but I waited 6 days and called back, I was once again told that I qualified for a 1 month deferment and my last payment would be a balloon payment along with a $50 processing fee. As I was stuck between a rock and a hard place I agreed to their terms and played the $50 fee. The representative then put me on hold because she was having problems processing the request, when she came back on the phone we got disconnected so I called back and ended up with another representative who I explained everything that just happened, he comes back and tells me they are NOT doing deferments!! I told him the last representative had already charged me the processing fee! I ended up speaking to a supervisor who was no help at all and told me the $50 would be applied to my amount due... I cant understand how this company has so many representatives that dont know their own policies and what a piss poor company Westlake is to not offer any type of deferment during a world wide pandemic that has millions of Americans out of work...
I have another vehicle leased thru Ally bank and they're offering up to 120 deferment on loans and leases. I see westlake losing millions of dollars when they end up repossessing hundreds if not thousands of cars because of their indifference to their customers needs during this pandemic.
I'll be looking into refinancing my loan with a reputable lender once I'm back to work and will never deal with westlake going forward.