Not totally satisfied but I m happy with Paul I spoke with today. He took time out his day to speak with me. This issue I m having, when their 3rd party offshore phone company was having problems and hung up on me at times, created something called miscommunication for making a payment and/or requesting an extension for a payment and now effected my credit score. I feel if westlake financial s 3rd party phone company caused accountability for WLF when I was trying to pay and/or talk with supervisor, they are held accountable. This issue has not been resolved since Paul said ITT won t be in until Monday to investigate. Paul took the time for me and I feel he does deserve this good review as an agent/supervisor.
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Honestly don't. Weird things about doing business with this company. Like having the car towed to a non existent company on San Fernando blvd. After going to the same location it seemed to be a dog and pony show/ exhibition called Riverstages. I hope Ive mistaken the location yet other tow trucks were not nearby. When I walked in this building at a later time. They said they have been there for a very long time. "Really" the secretary was confident that no towing business to their knowledge was near or ever been there. Someone mentioned some girl blackmailed and trained? Therefore, extortion tactics like getting someone to withdraw from 401k and wire them cash. Immediately or? Subtle threats to say the least on top of paying about double what a semi operationally running vehicle is worth. The dealership-offered 3,500 on a 30k purchase. At the time we were referred to this company by Toyota Pasadena, Ca. When both cars were destroyed. They don't consider families or methods of transportation. It's all business and they take it very seriously. Big mistake big bad things happen and are happening now. They take advantage of minority's by hiring other minority managers in an attempt to muscle clients. Of course! However, they are well organized and have an extensive network of many local/global connections. Regardless, they did face a crime hence a class action lawsuit. Be very cautious when dealing with this company. They have a satellite location in Glendale that's hiring. Just FYI. Hope it works out better for you if you do decide to make this company richer.
Homewreckers anonymous Anything to save a refund from happening
EDGAR PINEDA IS EXCELLENT IN HIS WORK, HELPING ME CORRECTLY TO SOLVE THE PROBLEM, THANKFULLY FOR HIS ATTENTION, THANK YOU VERY MUCH FOR HAVING PEOPLE LIKE HIM TO HELP MEET THE NEEDS OF THE CLIENT. EXCELLENT SERVICE.
Hahahaha is very funny they response is like copy and paste for all feedback positive/negative. Well my experience with, first, one of the insurance department hangoff my call after i tell her i was recorder the call for my own record in order to have an evidence of our conversation by phone. But i call again 3 minute later to customer services for another cuestion about my account and the representative answere me very rude but i keep speak with her very nice and then she come down her adtitude. After that i get my all answeres right
Great company. They financed a second car for me when no one else would. I put a good down payment and I have not had any issues with customer service. I always get a friendly person on the other end of the line.
I will finance my next vehicle with them when I'm ready to trade one of these in
In a situation like having a problem you try and clear it up with them you talk to 4 different techs they were all trained by pretty sure the same person and they all lied to you and when you come back and ask the next person why did they line the only response that kid views I don't know will put it the notes but nothing ever get to resolve so before you make a decision in wholeheartedly for loan with this company Make sure you get it in writing because when comes down to the nitty grittyThey leave you standing alone and wipe their hands clean
Very grateful to Harvey Alvarado and Christopher Escobar for their great work and excellent work, excellent services, very pleased with Westlake Financial Services, they helped me save good treatment, very kind and polite I Blanca Diaz thank you for your great humanitarian and understanding treatment. God bless you
If i could give them a no stars i would. This company is so unreasonable and don't care about there customers. Don't bother ever getting a loan from them.
I sent in my payment and sent more than what i usually pay and because i typed in the account number wrong they charged me 25.00 that is the stupidest thing I have ever heard of!!!!!
Lyneth was the customer service representative who assisted me with my questions and issues, and was extremely knowledgeable and quickly helpful to a resolution. Very professional company that is strongly helpful, especially with a novice in financing.
The people who have given these people anymore than one star are obviously friends and employees of this company. Do not deal no matter how desperate you are. A day late your car WILL be repossessed. I have been going on two weeks trying to get it back. You will pay out the ass both in money and your soul. Also do not believe the little b.s. coments they put on here about how sorry they are about your negative experience. They are not ! They DO NOT care. Awful company to deal with.
This the worst bank, their customer service is horrible when make payments for a month in advance they try to act dumb stating they dont see any comment on file. I had to give them dates on when they took my money in my bank about twice in a month. They are very unprofessional this is the worst bank worst customer service. Please tab of everytime you make payments or else you are screwed. I just called today the representative was extremely rude.
I have a 755 credit score and they gave me 10.9% interest. So yeah. Don't use them.
Edited to add: I also paid off my car in August and it's now October and I haven't gotten my title.
Edited again: I just got an alert from Experian. Westlake just reported to my credit that I owe them over $2800 on 10/12. It's been paid off since August. This company sucks.
WESTLAKE is not helpful at all during this pandemic. They are not understanding at all and would not work with me. Listen to the negative reviews and finance through someone else!!
This place is a joke! I emailed a few times with just some questions I had about my title, I never received a response. Last month I paid off my note, and just today, which is 28 days later, they released my title. Then told me it will be another 15 days before I receive the title in the mail because they have to "process" it before mailing it out. WOW! I've never dealt with a bank that keeps your title, is this normal?
Shame on this company!!!!! As the entire world is going through a crisis all these people are worried about is their money and when people are going to pay!!! Take a look around, everyone is struggling!! Even your employees!!!! Disgusting
This is possibly the worst company Ive ever done any Business with. I have proof of paid in full more than 7mos ago and my rep will not answer , its extremely frustrating that they report this derogatory information only after you pay in full. 5 different reps said they see payment and its not delinquent , but reports charge-off on my Credit report and prevents my fico score from increasing .
Update after months of negative reporting an extremely helpful gentleman named Mark resolved my issue in minutes, Great guy needs to run the Company .
I have been with west lake for almost 2 years they gave me a chance to fix my credit and I have being doing good on my loan my car was totaled and I'm praying that jaz will help me get into a new or upgraded vehicle like the company told me months ago. West lake has been good to me this far I hope they are a true to there word. Thank you Latoya for helping me get things started she was awesome. Thanks for trusting us.
After reading reviews, honestly I wasn't to trilled about loan with this bank. My credit is no that great, but this guys approved my loan. I've made my payments on line, which I have to say its simple. I haven't had any problems. Yes, the intrest rate is a little high, but like I said, my credit is not that great. Keep up the good work guys!!
Can't get proof that I paid off the account. Couldn't get through on the telephone. In the process of buying a house( gotta be out of current house by april)and just waitin for a letter saying the accounts paid off
Please go somewhere else to finance your car. Called to make a payment and decided to use the automatic system for once only to later find out that my car has been FINANCED UDER THE WRONG SOCIAL SECURITY NUMBER FOR MONTHS! Told them I would like to speak to the fraud department and they told me I cannot speak with them directly. This honestly has to be the worst feeling in the world, and customer service is absolutely terrible they have done nothing but make me more angry about the situation.
Thank you, Jackie Smith from the Dallas office. I appreciate your kindness and patience with me on our phone call today. My customer experience with you and the Westlake company has been amazing. Thanks again. Laela
Very disgusted with this financial institution. I had co-signed for my boyfriend to get a truck. he had a heart attack on dec. 31st and wrecked his truck. he ended up passing away. i had called the company a few times to find out what i could do for payments. i was informed that i would have to continue to make the monthly payment until the remainder of the loan was paid off. keep in mind the insurance company totaled the truck and i only owed a little under 1500. i asked if i could set up lower payments for the remaining 1500. I was told NO, but you can try a different company to refinance with. Who does that? so the payment was 12 days late but the insurance company sent a check for over 8000 bucks and i get a call from them asking if i was ready to make a payment since it was past due. ARE YOU KIDDING ME!!!!!!!!!! and to top it off it was 8pm when they called. I get my tax check so i can pay it off. I call to pay over the phone and it Literally took 35 Mins. for this guy to get my payment....WHY!!!! i asked him to send me a receipt and a letter saying it was paid in full because i don't trust this company! I was then told to call back Monday and request that information. NO!!!!!!!!!!!!!!!!!!! its not my job to call back. and if i have to call back its not going to be a nice conversation. DO NOT FINANCE WITH THIS COMPANY!!!! there are way better options out there, trust me!! Westlake Financial you should be ashamed!
Agent was very nice, and also help me alot by giving me information about my next payment which has been a really good thing for me since im just trying to get in track on my payments.
The most unprofessional place ever. Once my 48 months are up I will never go back to these people. They take double payments and take forever to refund back what they took I have been calling over a week now and all I keep hearing is call back tomorrow this is the second time they have done this and thanks to them taking double payments I have late fees on my other bills which of course they aren t going to pay they are sorry for the inconvenience is all you hear them say thank goodness I record all my calls through a recording app my lawyer is going to have a field day with there asses in court.
Just filed a bbb complaint seeing as this company doesnt care for its customers or the fact that we are in a pandemic. Gave me a week to come up with money I told them I wont have. I got paid today and I am 100 short as is without adding their bill in the mix and I'm paid biweekly. I have a child who is growing like crazy I need to provide for. I will never work with this company or paul blanco again. Worst experience.
The worst experience in this company has been trying to get me an update that is important for a month, they ask me to send emails to different addresses and also to several supervisors they confirm that the information arrives and then I call again they never have the information and I am worried that I am sending my personal information to so much mail that they never find they have thrown the phone at me several times and in this month I have not obtained any solution I do not know what to do or who to address me I feel mocked by this company all the time. It should be noted that I always make my timely payments and they call up to 5 days before the date several times a day I run over
First, I want to say that I don t usually give out reviews, but today I m making an exception because I truly believe that efficient customer care deserves to be acknowledged. My experience with representative Fernando G from Westlake Finacial was the best customer care I ve received from this Financial institution. He was patient and clear as to how to go about finding a solution to my problem. Thank you Fernando G for your patience, professionalism and great customer care .
Oscar Lemus from the insurance claim department is amazing very knowledgeable and very friendly . I wish everyone was just as nice as he was with me . Thank you for having him on your team .
!!!ZERO STARS!!! ZERO STARS! DO NOT WORK WITH THEM! NOT WORTH THE RISK!
If you run into an issue they will not assist you. They SCAMMED me working with a dealership called Prime AutoMax in Pasadena, CA. I set up a payment and the bank is saying I did not set it up. I have a record of when I called and they have it noted in their system I called to set up my payment, yet they say it was not set up properly, despite me having called. SO I AM TAKING A LOSS BECAUSE OF A MISTAKE ON THEIR PART. I asked for a transcript of the call because I know for a fact I set up my payment and they denied my request. My car was repossessed by the dealership I bought it from on a Thursday, despite the bank not having made a decision about my contract till 3 or 4 days later. How would the dealership have any idea to take the car if the bank hasn t even made decision yet? I called to have this issue reviewed multiple times and have been told there is nothing they will do for me.
ONCE AGAIN DO NOT WORK WITH THIS BANK. IF SOMETHING GOES WRONG IT IS NOT WORTH THR RISK. ZERO STARS! Bank is not trustworthy.
Let me first start off by saying two things; the first, is I work for a call center, and know how people should be treated over the phone; the second, I am not basing this opinion off of one single phone call, but off of numerous phone calls spanning over the miserable 6 months I had a loan through this company.
Although, it is true this company will finance almost anybody, they sacrifice decent service for it. Calling this company is the wost I've ever experienced. Putting aside the robotic, and monotone responses you get from the phone representatives, no one seems to know what to do, so their solution is to transfer you. Literally, every single call I placed to this company I head, "Let me get you to the correct department" and was transferred to someone else, only to be told that I shouldn't have been transferred to them and then being transferred else where.
On top of accepting a loan through this company at an insane APR, not due to bad credit, but due to no credit was so ever, I made the horrible decision of accepting their collision insurance. They add amount of the insurance to your loan, so they can charge you interest on it, with the promise you can cancel any time and receive the unused portion, only after you pay off the loan in full, or provide absolute proof of another insurance. After I paid my loan off in full, this company claimed they sent me the unused portion of the insurance, but never did. I had to continue to call for 3 months after my account was paid off, to get the money that was rightfully mine.
Lastly, I never made a late payment, or missed a payment with this company. So, when I sent a check for the full amount, for some reason this company did not receive it on the day it was due, even though I sent it. So, when they did not receive the payment on the due day, they continued to call me over and over again, every other hour and attempt to collect on me. Furthermore, when I tell the collections rep the check is on the way, they would mock me and question whether or not what I was saying was truthful.
In conclusion, I would not let my worst enemy do business with this company. If my above said review has been too ambiguous to the reader, I will make this quite clear:
DO NOT FINANCE THROUGH THIS COMPANY. INCOMPETENT CUSTOMER SERVICE. SHADY, AND UNRIGHTEOUS BUSINESS TACTICS. UNFAIR, AND INCONSIDERATE OPERATIONS.
my son recently passed away and had a vehicle financed with Westlake. I immediately called them to let them know and provided my name and number. They could not share any information with me until I provided a death certificate. One of my other children was considering purchasing the vehicle outright and wanted to get a payoff. It was only a few days later that I started receiving calls. I explained to them the situation and told them I called them and provided the details on the account and asked that it be documented. The next day I got another call. I got a call on Sunday morning before 8:00 am. Having worked for GMAC and Wells Fargo I knew that this should not have happened. So, I called on Monday and again reviewed the information and asked them not to call. Tuesday, I received another call. This time I asked for a Manager. I was not transferred but did receive a promise that a 'Do not call' would be put on my number. Imagine my surprise when I received a call the next morning on my phone asking for my deceased son. I asked why she was calling and told her my son was deceased. She told me she would place a 'Don not call' on my phone number. I told her that was supposed to be done the day before to which she responded 'oh, I see it now. That's weird that we called'. A few days later we got the payoff and decided not to purchase the vehicle. I provided the address where they could come pick up the vehicle. The next day I emailed a copy of the death certificate and a note to come get the vehicle. I included my address and phone number with a note authorizing them to call me. I hadn't heard back so today I called them and asked to speak to a supervisor. She apparently didn't see that the death certificate was sent and asked where I emailed it to. I provided the address which was correct. She told me they could probably have it picked up by Monday. Needless to say, my experience was just awful. I have a total of 29 years in the auto finance business. I have never seen anything like this. If I could have, I would have given this company no stars!
Today i spoke with Antoinette Phillips who was very pleasant and right to the point in regards to my issue. She provided excellent customer service due to being friendly, fast, and knowledgeable of her job. I can't say that about many companies.
I spoke with Karen today for the first time from Westlake Financial and she was just so helpful and patient with me as well as understanding.She really put me at ease and I don't do reviews but I felt Karen was very deserving of that much ...thank you again Westlake Financial and thank you again Karen ...
IVAN C. Most helpful person I have ever spoken to from this company. Everyone I ve spoken to gives me different answers and after going thru bed ridden disability for three months, violent harassment from my neighbor and an unexpected move he has made this so much easier for me to get back on track and get my life back to normality and with such a friendly voice Thank you Ivan you re awesome #HeNeedsARaise
I didnt get anywhere with the customer service rep i had a very hard time understanding her. I did not want to be rude by asking her to keep repeating herself. All i need to know is how can i get my ex husband off this loan when we have been divorced a while now And i am remarried i make 100% of all payments with this car never late . i needed a statement and they sent it to a address i dont live at ?
I have only had good experiences at the dealership or with the representative today, Jose. Westlake Financial Services is very considerate of their customers & I appreciate that.
Working with westlake was a terrible experience all the way from start to end. We were happy we were able to get approved but started out at a 19.99% interest rate. Once we were approved and became a westlake customer we never missed a payment but would get collection calls saying our account was past due. Multiple calls to customer service proved to be useless. I would call and speak to someone and the following day when I would call again they would have no records or notes or any existence of my call the previous day. This happened multiple times. After a year of on time payments we decided to refinance with PNC bank.
I called to get a 10 day payoff quote while inside PNC and we wrote a check for the amount we were told. We mailed it out that day and was happy to be done with westlake. Our interest rate dropped to 4.99% and our payment was a $100 less.
Although I thought I was done with westlake we started getting collection calls and I mean 4 or 5 a day 8am to 11pm at night saying our account was past due. I called and spoke with multiple people multiple times and wrote down all names and call times and dates yet every time I called there was no existence of these calls or people. There would be no notes or anything.
Turns out the person who gave me my 10 day payoff quote that I requested gave me a 1 day quote so there were extra fees and interest that was not paid for. It totaled under $27. Although I should have just paid and been done with them it infuriated me.
3 months after the fact and after speaking with half a dozen supervisors they were able to review recorded calls that those fees would be waived because they kept arguing we only waive fees $10 or less and our employees wouldn't tell you otherwise.
So finally they mark it as a promise to pay and submit that the fees should be waived and that I should no longer receive collection calls.
Not only was that not true but the amount of collection calls increase to myself and my spouse and mostly between 5pm and 11pm.
If you have to choose between Westlake Financial or going without a car, I would suggest going without the car.
Awful company, terrible rates, worst customer service and overall completely useless. They do not have a clue what they are doing.
I have Finance to my car twice with this company. The second time I worked with Mona. She was friendly, a great help, and was very speedy on getting all the information i needed.
Westlake Financial YOU ARE LOAN SHARKS! The way you do business and treat customers should be illegal! Your customer service is non-existent. You treat your customers like dogs and talk to us as if we were thieves! One of your reps was short of calling my husband a loser. You are money hungry! And you hound us all day long until 8:00pm. Bombarding our phones up to twenty times a day. You have no scruples! The way a business is run is a direct reflection of those who are at the top. To the owner, it's too late with you having us rate our experiences with your organization and trying to make a change. I WILL NEVER EVER REFER YOU TO ANYONE EVEN MY WORST ENEMY! Let's put it this way, I HATE YOU!!!!!!!!!!!!!!' And GOOD RIDDANCE !
This company is based on scam. They have untrained staff. And a bogus Secure warranty that they provide with the loan. I have been on the phones all say trying to get them to honor their warranty, they first agreed to honor it and now they've been bouncing me around on. The same phone lines claiming I am in the wrong department. Even though I spoke with them on that same line the day before and that's the information they provided to the mechanics. They are the worst!! Please stay away. My issue is still not resolved.
Worst company ever. Reports inaccurate information to credit bureaus and lie to you about what they are doing with your account. So unprofessional because they keep no notes of your previous conversations and promise you to fix issues and they never do!!!
Called customer service and the first lady picks up laughing and yelling. Along the line she can't seem to have any answers to my questions.She then goes on to tell me she can't read and does not know what she is looking at.smh I called back and got to Brenda( cali based customer service).She was very nice and very helpful..westlake needs to hire more of Brenda's kind.If customer service is bad the company is bad! Do better.
I was helped by SAM. Super awesome representative who was very understanding, empathetic, kind, and not once showed a sign of annoyance or irritation when I had a miiiiillion questions. Only feedback I have for Sam is he does go over a few disclosures too fast but I get it bc I m sure I says it so many times a day I work in customer service so I say disclosures like a robot lol. Anyways thank you Sam for you great customer service ilyyyyy
Spoke with a very nice woman Jacqueline. She is the absolute best person I ever delt with . I was suppose to have a 3 month deferred payment due to the covid 19 stuff and that somehow got ignored and Jacqueline got to the bottom of everything very quickly and straightened that out within 5 mins. More people at Westlake should be half as good as her and their reputation would be respectful. Now I gotta get 2 missed payments off my credit reports
My experience with Westlake Financial Service has been great. I spoke with Garlin Grady and he delivered the best news of the day I am a very happy customer.
I called to see if westlake was offering any relief during this hard time of Covid-19. The answer was NO ...really...thanks so much! I have loans with other companies that gave me two months! You say in one of your answers you want to help people?well start! John Pastore
They are very cooperative with you if you are going to be late or can only do a partial payment.. Jose did an excellent job when I was talking with him on the phone. He was very attentive to my question and checking on my issue I had.
This company is unorganized and after my vehicle is paid off I will never do business with them again. I mailed my payment in and for after a full month my check was not cashed, a repo man showed up at my door and took the car! I had to pay them the monthly fee plus a $350 repo fee and other costs equalling to be over $600. I gathered the money and paid them western union as asked and the SAME day after I paid them they cashed the check payment I mailed to them from weeks before!!!! Put me in the hole and now 1day late I get 5 calls a day! I was also told by the dealer that this company would refinance me after I made the 1st month payment and when I tried to do so I was told they don't offer that.
One of the least professional banking institutions I've had the displeasure of dealing with in 40 years. I have no idea what is going on. I have paid off the vehicle as a result of these people being so incredibly inept and I've gotten three different stories about where the title is and how I would receive it. To this day, still a different story and yet no title? Somehow my $20,000 made it through, though. There is no way I would recommend anyone doing business with this, so-called Bank! Exceedingly inept!
I've had a loan with Westlake for the past 14 months and I have never had any issues. If you pay your bill on time they dont bother you. I haven't received any harassing phone calls EVER. Customer service has always been great.
I wish I could give them no stars. They lost my title. Sent it to the people that rear ended me because they don't know what they're doing so now I have been like a dog chasing it's tail trying to receive my title. Still no luck...they royally screwed me.
Worst bank ever ... I got my car financed even that I have a good credit score they are ripping me off with the interest . I have a recurrent payment with the app and it looks like I haven t pay and that s effect my credit score , I go to talk to my personal bank and everything looks fine the money was there but they keep calling me . Saying that I haven t pay. another thing, check every paper they give you because I didn t read the contract and I didn t see that the interest was 20.17% .. they have poor customer service don t even know what you tell to them. I don t know what is their language . I speak Spanish and English and they act or don t understand a word I say in both, plz people I warning you stay away from this financial institution !!
I really love this company!! They work with you in times that are hard and are very understanding to their customers needs and life changes. I'm so thankful to be with Westlake financial because it has been very hard lately and didn't think they would care to listen to reason bt they do!! And Thankfully thru all I been thru I still have my vehicle thanks to this understanding and reasonable company! And Darryl wuz very nice and provided me with much needed Information as well!! Great job Darryl! Ten thumbs up on your customer service!!
I thank westlake for financing me with my bad credit situation.. but honestly I wish I never did. Every time I ve called Ive dealt with a rude employee. If I m one day late on a payment they re calling me non stop, even at work. Even though I put half down on the truck my interest rate is through the roof and even though my credit score has went up I m married to this joke of a loan for another 15 months. My words of advice are to Pay attention,l and read the fine print before you sign your life away.
I financed my first vehicle through Westlake Financial. I ve had my car for a year now and I am very pleased with the way this team handles my issues. One person in particular Stuck out to me. She help me above and beyond!!! I am thankful for her and may many blessings come your way for your OUTSTANDING CUSTOMER SERVICE. MS. MIRTA THANK YOU AGAIN!!! GOD WILL BLESS YOU. PLEASE STICK AROUND. I HOPE YOU SEE THIS. I CAN NOW CONTINUE TO SCHOOL AND PROVIDE FOR MY CHILDREN. GOD BLESS.
I talked with Juan Lira and Fernando, they helped me a lot to solve my situation with my payments. And today I could pay the total amount of my loan. Thank you so much!!
Anthony Gonzales is the best! He delivers excellent customer service and goes over and beyond expectations. I hope you are valued as an employee because you are a Great asset!
Worst customer service ever. Agents talk in circles. They took an extra payment from bank account. They said it would be returned in 3 to 5 days. It is day five still nothing. I call them up and they tell me after talking in circles for an hour placing blame on everyone else. They tell me it's going to be another 3-5 days. I ask if they can give me a conformation number or something, someway to verify that the return was started. They tell me we can't do that. Every other statement that the CSR said was a contradiction of previous statement. It was just bad. I have now been on hold for 35 minutes waiting to speak with another supervisor. It's a shame my truck is almost payed off. I Won't use them again.
Customer service they should call it Customer aggravation customer frustration or customers I think we re going to do what we assume you want.
The first rep I talked She talks so fast heavy accent and I had to have a repeat herself slowly three times until i understood what you said I answer the question and she doesn t say anything so I ask are you still there so she ask another question i answer it and she doesn t say anything again for a long time it was about three questions with dead silence after every answer
so I asked to speak with another rep. I called to see what s the steps to change the amount that I pay every month to increase it and she explained she canceled while explaining canceled my recurring payment and it takes over a month to do it again I did not authorize any consolation I m calling to find out what are the steps and as she explaining she and I canceled your recurrent payment and I said hold on you canceled it and I just hung the phone. That was the second rep I talked to.
I m not sure what kind of training or what kind of people are they hiring but this is really aggravating
It is amazing of how many people had dealt with this company and the negative reviews the company received. I was reading most feed back and like I had mentioned many of them are negative and the response given by the "owner response" was the same to all. The response was a general response and still gives you the customer service number to call to deal with such issues. Now, If I was the VP of Customer Service, I would retrain ALL of the employees and monitor each call for quality assurance. They need to understand that the market for repeated business is important. Not all customers will be happy but at least the company needs to aim at a 90% or higher for customer satisfaction.
Spoke with jean paul from the customer service department.. he was the most helpful and considerate person I've ever talked to from westlake. Thank you for your help jean
This company should get sued for terminating there extension program during a pandemic I asked for an extension on my vehicle because I'm backed up on Bill's I have 2 baby's I need to feed and I'm a frontlineworker at a hospital and they denied me smh
westlakefinancial.com
