Westlake Financial Services Reviews

Steve was awesome! We appreciate the awesome customer service!

Wouldn't even give these people a star. Worst Customer Service EVER!!!!! They don't care whether or not you understand principle and interest.

So inconvenient. Takes hours to get on the phone with someone for pre qualifications. Automated system doesn t direct you to the right place. Very frustrating. representatives just seem like they don t care. Really not a good experience

I am a new customer here and my 1st experience with customer service was awesome. His name was Deaun and he was great!
Thank you Westlake Financial.
Looking forward to doing business with you.

Raymond helped me out a lot with a issue I was dealing with on Monday helped out big time

My husband fell ill to COVID 19 and instead of caring, westlake calls upwards of 8 times a day and threatened repossession of his vehicle. He is a vet who fought for his country and now fighting a vicious virus and westlake states there is nothing that can be done. Don t bother emailing their customer service inbox either, it s a waste of time and you will receive a generalized textbook response, much like I see most reviews here have received. They don t care. Their service is not personalized to their customers they are just simply money hungry and unlike every other business, they are unwilling to work with us on a resolution.

Great customer service! Every time I call, they are very helpful.

I m 7 months in on payments paid on time 100% toward a vehicle I have had financed. When I started this, I was told what % is principal and what % is interest for each payment. I didn t think I needed to check every month to make sure, since this company is well-known and supposedly reputable.

Not only is each month extremely inconsistent and entirely random, my interest is way higher than I ever would ve agreed to in the first place. I just had a serious hospital visit and I have a child. I feel like I have been getting robbed without the gun.

My name is Deborah Wourms. In the past 2 years I have had many financial issues and I fell far behind on my payments. I spoke with Jorge Mata in customer service today to try to resolve my issues. I was pretty upset and scared, but he instantly put me at ease. He was very kind and was willing to work with me to resolve my issues and come up with a plan to repay the remainder of my debt in a fair way that will allow me to keep my car. I am very satisfied with my experience with both him and this company. His customer service is top notch!

Was very helpful in getting me exactly what I needed

My wife got a loan from them in 2011, while she was in school, I made all payments for her, and payed off the loan on 2014... Westlake never sen't the title or release of lein. Now when we want to sell the vehicle, we call AGAIN to get the title/release of lein and Automatically we "owe" fees?? 3 years after we pay them off, they "Just realize"?? Shady company

Customer service is really rude they hang up on you I personally will never deal with them again I m having all kinds of problems with my truck just bought it I send them repair orders on a daily bases and they clam they never get them. Do not recommend them

They have the worst customer service. They do not take care of there customers, there very rude and hung up on various occasions.

Worse financial in los angeles California, do not waste your money refinance your car with another financial, interest rates are high

"DO NOT" get a car loan from the institution, I recently received a loan from westlake for a 2012 mustang, the day after picking up the car I was contacted by westlake to complete the process, i gave them my debit card info and proof of insurance, I was told my account would be charged $398, on the 12th of every month, starting september 12th, today september 27th, i received a phone call from the dealer I purchased the car from telling me my car was in the process of being repossessed, i contacted westlake and was told it was because that my payments werent not made, I told her that it was set up to automatically be pulled from my account, she them told me that they had been calling me and my references for the past 2 weeks "LIE" I asked why I wasn't emailed, she had no reason, I'm not sure how this company works but it seems like a huge scam I deeply regret doing business with this company.

Stay Away! Do not use them even if you despite! They deserve a negative 1 star. They have terrible customer service, unprofessional company, and king of blackmail.

If only there were an option to give this company 0 stars, because that is what it deserves. I have never dealt with such terrible customer service, from the agents to the supervisors. Rude and unprofessional to say the least. Don Hankey, is this the way you'd like your name to be represented?

David Garcia made my experience painless and comfortable when inquiring about a very old collection. He was kind, helpful and quickly resolved my issue. I truly appreciate his help!

Excellent and efficient attention thanks to the preparation of those who answer our questions, I was attended by the specialist Denise

This financial institution owes me $700! My account was over paid when I sent a check they said they had not received I paid with my debit card and set up payment for my final payment. My account was paid in full when they cashed the check for $700. I first called on March 1st when I discovered this. Today is March 11th and I m told they won t know anything until the 15th of March. I need my money back and no one seems to understand this is putting me in a terrible situation. This is absolutely unacceptable!!!

This company is the worst!!! Their Customer service dept is does not listen they talk over you and they are very rude one person will tell you one thing and someone else something totally different they suck I will definitely be trading my car in very soon just to get the heck away from these nonprofessional, rude, people!! I hated to even give one star but that was the only way to post my thoughts on these this very disappointing company so sad

Terrible company! They have been paid on time but insist on calling daily to seek payment. When asked to desist they say it is out of their control. Add to that that they do not seem to speak English and are very rude. Do NOT USE this company.

The worst Company ever. They will harass the hell out of you even if you are one day late. Very rude when they call. Will call each and every number listed and won't leave a message. I am so ready to do a volunteer repo and just be done with them.

Will never finance through this greedy company again. I paid over 8 thousand dollars interest on a 7 thousand dollar loan. All I know is I better receive the title to this car soon.

Do you enjoy harassing phone calls? If you do then Westlake Financial is the lender for you! If yours a single day past they will call and call no grace period for anyone. You can try and block their number but it won't work. They have called 8 times in a single day.

6 days past due and Westlake passed my account to a 3rd party collections agency! 6 freaking days!

Westlake has been sued and BBB cases opened so many times for harrassment its not funny.

Worst company to get a loan through. I am told monthly to bring in a money order to first auto credit for my car payment of $200 a month to send to westlake finanicail and mind you im on disability. I have 5 kids at home 2 are special needs. I take care of my elderly parents, one is dying and we were in the process of taking him to the hospital this morning and they roled in without notification and took my truck this morning. I make all my payments I believe I might of missed 2 payments due to my dads serious conditions and now they want me to pay over $1,100 to get my truck back. I'm suing in small claims court. this is not a helpful company and in oct. 2017 I told the represenative to update my number she never did. so now its my fault. And I need my truck.

Well we all know they finance the people who cant get financed. I have never had a bad experience with them. Customer Service is top notch they dont hold anything over your head. As long as you pay your note you should be good LOL. ok so update i wrote this six months ago, now in December i go to pay off my car and they give me the run around and tell me the pay off on 11/29/2016 was 11,492 Dollars and then on December 1st the pay off is 11,976 Dollars 500 dollar increase in 2 days....hmmmmm anyone else think its a sham. I was treated rudely for trying to pay off my car....... told i misunderstood what they were saying, so i ask them to pull the recorded line and they never called me back, so today i call back and well its been 12 min sitting on hold already. Just to pay off my car. I think i will be talking to consumer affairs. Wrote this a few weeks ago and 20 days later my check for my payoff has never been found. They are trying to charge my 20 days of interest now. All is well with company until you try and pay your vehicle off. Maybe i should tweet Trump.

Spoke with rep Andres today he was literally on point with everything he said very knowledgeable I pray that higher management see my review listen to his recording and acknowledge him. Because sorry not sorry but every rep before I spoke to him was totally confused and it confused me Andres got me out of the dark and shined light onto a misunderstood situation THANK YOU ANDRES

There really profesional and so kind and respectfull when they call you they know there job and how to speak with customers love it

I will never take a loan from these people agian. Very rude customer service

Don t do it ...wait !
build you re credit go to bank !
Horrible took 4 months for them to pay me back
After I over paid my quote
2 months to get them off my credit
And not to mention how much % of my payment went to them and not my car Printable.
And they don t report to credit Bureau
so I didn t build any credit

Great customer service, very pleasant and understanding. It's a pleasure working with this company..

Fantastic customer service and very easy to speak with. Peter was very helpful and made sure to take care of what I needed to quickly and find the best solution to my problem. They are truly a great company and it was a great experience speaking with peter.

The detail and understanding that the supervisor (Leslie) assisted me with and put into my case is nothing short of excellent. Honestly I ve dealt with a lot of folks at Westlake financial and her commitment to help me and benefit both parties was huge. She was fair and very helpful without making it personal. I ve had bad experiences and she literally whipped those experience and changed my opinion about Westlake. Leslie if you see this thank you and your AWSOME! Keep up the good work.

Worst experience ever. Car repossessed on a $56.00 technicality with NO MISSED PAYMENTS. Most customer service reps are very nice; however, the company in itself is horrible and a nightmare. Did I mention- no missed payments.. did I mention $56.00.. did I mention repossession? Demand your dealer look elsewhere for a finance company.

I was very pleased with the service today. Thanks so much to Van N . Great customer service

Jose Arcos & DeNell Maxwell are two of best customer service reps I've dealt with in any industry. They were helpful, courteous, knowledgeable and took care of any questions or issues that I had. Westlake, make sure you keep these guys around as they are outstanding. Thanks

My Westlake Financial experience was outstanding spoke with a representative by the name of Joselito. Joselito was very patient, understanding and extremely knowledgeable thanks alot for a great experience.

Thank you to Carlos Aragon in customer service for trying to help with a due date change for my payment and being very informative of the dates available for a change. Overall a great experience and very kind representative.

Cristal Paz exhibited such an awesome and amazing display of excellence in customer service! She had an genuine an professional concern of the customer needs. Most reps just talk real speedy, and try to rush you off the phone...like " would that be all for you?" I'm like no..I have more questions lol. You know! Anyhow, This company actually treats you with the ultimate respect with integrity. Thank you again Ms. Cristal Paz for your positive vibes, and professionalism.
Kenyetta Smith-Tidwell

Worked with Solomon on my account!! Super amazing what helping and getting everything done . Try s to help with any questions I had .

Justin was super helpful with answering all of my questions and he helped me with what I was trying to do with zero hassle! Thanks so much!!

Meryl Loqez was my representative she was extremely helpful as well as patient. I was unable to complete my payment via the app and she provided me with a way to complete my payment without any judgement and within less than 5 minutes!

I can honestly say that I had the worst customer service experience of 2019 with Westlake. Everything started off well and Brian took his time and answered all my questions. I felt comfortable in moving forward with the loan application. More

Christian Luna is well knowledgeable and was very helpful in getting all the information that I needed. I got his extension so that I could always work with him when I need more customer service

My wife and I paid off cars through them twice, and they were great both times. I'm really not sure why the rating is so low.

Call today to get assistance due to being off work due to a medical condition. The person tht helped me was rude, talking while Im talking and she stated that she was having a conversation. As I told her the conversation is not effective if she is speaking while Im speaking and I can not hear her of I was talking. She told.me she was going to send me a survey after I asked her to hang up her line so I can comeplete the survey of this call. So she told me that she would send me a survey to my email and I thank you for that. Please pull the call and evaluate her customer service skills. I would not give a star if it was offered. The call was a zero.

LIARS!!! They say one thing on the phone, don t honor, and then say they didn t agree with that. Find another place to take your business!!!

Meryl Lopez, was awesome provided good service and explain every detail thank you very much Meryl Lopez

The reason I am giving this company only 3 stars is because they are not forward with everything they say. I was told that I would get my vehicle in 48 hrs after payment. 30 hrs after payment they start saying that the vehicle can only be released on weekdays. On top of that, they said all I needed to pay was a set amount with no other fees. Now they say I will need to pay other fees when the car is released. This is not an honest way to do business.

The customer service is horrible I have pay off my car, and as yet to receive a copy of my lien or title from westlake financial the company haven t mail or email me a copy of my documents like they would have when I was paying them instead they refuse to email or mail a copy of my documents stating my address may have change. I have verified my email address and my mailing address they are correct since I first open my account with westlake financial service. I spoke to several customer service reps since November who instead wants me to pay for documents that I should have received upon paying off my car in advance. The better business bureau will definitely need to investigate this fraudulent activity of the company holding your documents charging individuals for the documents that should be free of charge.

Brandon was simply amazing, and coasted through the process with ease.
I appreciate his light heartedness, and willingness to listen. Wish him all the success.

I have had a loan with them for about 16 months now. They have been great to work with for me. Pay your bill and don't expect everything handed to you just cause you have hard times. They are willing to work reasonably with you if you just communicate and pay your agreements. Patient people so far! Thank you

NEGATIVE -5 STARS DO NOT USE THIS COMPANY RIP OFF ARTIST... THEY DO NOT HONOR GAP INSURANCE , I'm on my 5th month of trying resolve the GAP issue and they reported it to MY credit. Their problem and I lose 40 points. AWFUL.

UPDATE.......1/2018 after months of fighting my account has been cleared up and taken care of. They went above an beyond when rectifying the problem. I have to say, once I was able to get around the flunky's and to the higher ups, my issues were handled and I got what I needed plus. I truly want to thank them, it was a nightmare but it got handled and I am now happy.

You need a better Finance company, avoid this one at all costs.
They will try anything to take more of your money, and they definitely won't do anything to deserve it.

50% of the time, you'll get someone on the phone that makes you want to get a vasectomy. 50% is probably generous, it will be more than that if you make the HUGE mistake of doing business with this company.

WE AT EAST SHORE AUTO LOVE THE SERVICE AND PATIENCE WE RECEIVED FROM ALEXANDRA GUEVARA SHE MUST REALLY UNDERSTAND THE DEALER FINANCE CONNECTION THANKS WESTLAKE FINANCIAL FOR EMPLOYING THIS TYPE OF REPRESENTATIVE.

I was basically going through hard time s my spouse, he lost his job and were on one income.most of the time i got rude representative s but a nice young lady helped me out and was able to get me current which is a BIG deal.THANK YOU WEST LAKE!!!!

I have been with Westlake for about 7 months now and any time I have felt with their customer service department they have been nothing but helpful and friendly. I want to especially thank Jaime G. for his help with setting me up with auto pay and making me feel like I was just chatting with a longtime friend. Thank you, Jaime! The use of online payments is also very easy and I get text messages notifying me of upcoming payments. All I have to do is click a link and it takes me right to the payment screen. So simple! I hope to have Westlake financial in the future with other vehicles I may purchase.

Jairo from Customer service, was awesome. Very professional. He deserves the associate of the year. He is class A + ...

Great experience!!!

Thanks and regards

Brenda was absolutely fantastic she exemplified superior customs service! She was incredibly understanding of my situation and helped my figure out a solution that worked when I was behind on a payment.

Today I had the pleasure to speak with James ! It was the day before thanksgiving... and the first thing he asked was if I was ready for the holiday ... not just strictly business and give me money ... was very understanding with my situation and helped me make my payment arrangement!! I have no clue where all these bad reviews are coming from ... but I think they re very nice and there s so much worse loan company s than this one !!

Warning..... if you are financed with the company, take it back. What ever you financed is not worth the headache. These people use mafia tactics daily. I am current on my loan and still get harassing calls daily. I sold a car to obtain the funds to get these sharks out of my life.

Westlake financial has an excellent customer service team. Brandon was polite and very helpful in every way. He made the transaction easy to do and was eager to assist. It's people like him that's makes customers like myself life easy. Thanks Brandon for all the hardwork, passion and time you took to assist me with my need.

Thank you very much I am grateful kn you and jose x give me your attention

Marvin was amazing and he helped me so much to get this weight lifted off my shoulders. Thank you so much for the excellent and compassionate service!
P. S He needs a raise!

My experience with Westlake had its ups and downs: i paid for GAP insurance but once i totaled my car they were trying to come with every excuse in the book as to why they shouldn't pay. The last representative i spoke with (Yecenia) was kind, patient, and understanding and almost made me forget about the 7 month battle I'd been fighting with her employer. She gets 6n stars, the company gets 0 leaving an average of 3.

Carmen was very helpful and saved me a lot of money with a settlement and payment plan!

Meryl Rachel Lopez is the best customer service representative I ve spoken with. She is very professional and helpful.

Marquis assisted me and he was really nice. Thanks for the pleasant experience.

Edwin in customer service has helped me twice when he didn't have too, my family and I have been going through a hard time and the fact that he went out of his way to understand and help is invaluable to us, thank you!

They are very helpful! And they work with you.
Luis pacheco has great customer service.

My experience with Westlake Financial customer service rep. Autumn W. was amazing. She handling the call very professionally and was able to help solve my issue in no time. Keep up the great work Autumn...

Very patient and professional. Answered all questions and was very helpful. Customer service was great. Any time I have called I have received outstanding service. I have been a customer for 4 years. Thanks to all.

Westlake financial is the worst financing company around. Their employees are very unprofessional as well as their overseers. If they ever come up as a financing company as a lender I would not recommend them at all. They suck to the tenth power. Run from them if they come us as a lender. Loan sharking leeches is what they are.

This Company is amazing !! Really outstanding staff ~~!

Representative Jesus Manuel Gonzalez was excellent. He helped me pay my car because the app wasn t working. He managed to get access back into my account since it was locked and no supervisor or any other representative could help me called more than 3 times. But overall good customer service and great service.

I called because I was having an issue with my checking account. I end up speaking with Feren one of the Customer Specialist and he helped me all the way through. Very, very intelligent as well as helpful. THANK YOU Westlake Financial for hiring an amazing team!

Louis Gonzalez is awesome!!! This company really cares about the needs of it's customer. I'd recommend Westlake 10 times again.

Don t use these scammers. Just look at the reviews, it s either 1 star or all 5, but the 1 star rating are the real ones. This company s trying to take me to court after they repo d my car that was in perfect condition. THEY ARE SCAMMERS

The worst financial company ever.. They treat your like piece of trash!

Great company!! Willing to work with me after I broke my leg and had no income. Joseph was understanding and worked to find a solution to my problem. Would highly recommend!!

I Recommend no one do business with them I use there gap insurance and because there was a Mistake on their end they still threaten to mess with my credit and every time I call the each day they give me a different story and tell me them they tell me last person I talk to was Lying to me they are very Unprofessional they use to be a good company to deal with

Fay was very helpful and patient. Her attitude was pleasant and it was a good experience to work with her.

If I could give them 0 stars I would!!! They are so disorganized and will argue with you even when you're right!!!!!!!!

Approximately 6 months & still comfortable speaking with thier representatives.

I have to say I have not had any issues or problems with Westlake Financial Services. I never receive any phone calls to inform me my monthly payment is due or any letters in the U.S. mail to me as well.

It is simple, they gave me and helped me with an auto loan as my credit was shot due to a very bad divorce at a time I really needed it and the least I can do is pay them back on time each and every month until the loan is paid in full and fully establish myself with them as an excellent customer so the next time I need an auto loan Westlake Financial Services will be there for me. 5 Star professional outfit all the way. Thank you again Westlake Financial Services...!

Worst financial service and customer service/systems ever. My car loan was transferred to Westlake as they absorbed the original lender. However, the original lender auto payments are still coming out of my bank account. Customer service couldn't do anything. Said it would stop.

Original lender site (and portal) is gone so I can't change the payment option. (Will have to block from bank.) New portal literally doesn't work. It assigns a payment date 2 days from the date you log in and try to pay. It won't let you change the payment date. Then it tells you that payment date must be at least 3 days from current date.

Turns out that their core business is debt collection. So best to put current customers in a collection situation by making it nearly impossible to pay? Interesting strategy. Avoid this company and their unethical practices.

Vary rude I have been called 6 times out of 6 days during this pandemic harassing about a payment after been told they will receive payment on the 15th do to employment loss due to covid19 this is crazy I have multiple cars and they are the only bank that has no mercy cot there customers

What a nightmare it was dealing with this service..customer service is a joke..gave me a lot of misinformation,are still giving me the runaround and their gap coverage is useless as it didnt do what it was supposed to do..unless this is SERIOUSLY your only choice do not,i repeat DO NOT give them your business.

Wonderful company to work with! The lady I spoke with was so helpful and made sure that all my concerns about being late on my payment were laid to rest! She was very understanding of my situation

This company is the worst I ve been waiting for my title since February Mercedes was the Rep that I spoke to and at first was nice until I gave my money to pay off the car then ok we re going to mail off your title then it went to go to DMV went to DMV they still on the tile as leinholder and every call I make they mailed it off March 10th BUT I STILL HAVE NOT RECEIVED MY TITLE SO I GUESS I HAVE TO GO TO SMALL CLAIMS COURT BUSINESS IS BUSINESS IT S A LOT MORE I COULD WRITE ON THIS COMPANY FROM ALL THE LIES FROM FEBRUARY UP UNTIL NOW THE WORST EVER

Pity service when it comes to help hang up when you are going to give a payment stay on the line. Very bad service.

Westlake has been very understanding, yet today's call has been a great experience with Brenda Ramos. She was very informative, knowledgeable, with great information about my Loan. Employees like Her is what makes a Company.