vica ca

Review of Westlake Financial Services

The reason why I give a one star is bc a few days ...

The reason why I give a one star is bc a few days ago I call regarding my cousin's account and I didn't receive any help at all, I was on the line for about 40 minutes. The first time I call i was told by the representative that West lake financial services was going to provide us the information and allow my mother to get my cousin's belongings but we were gonna pay a fee. I was told to call the next day because the representative didn't had access to the information because the car was repossessed a day ago. Then I call the next day and receive No as an answer. The reason for my call was for West lake financial services to help my mother get my cousin's belongs from his car. My family is going thru a bad situation in which my cousin was arrested and his car was repossessed. He lived in his car therefore all his belongings are in that car including his personal documents, that's the main reason why my mother wants to get his belongings. Unfortunately he is here illegally and will most likely get deported to Mexico. I request to speak to a supervisor or manager and I was told my mother needs a power of attorney or he has to be give a verbal authorization. We investigated regarding a power of attorney but it takes time and money which is something we don't have and he is in jail so is not like if he can make a phone call at anytime. But I bet if I were to call and say i wanna make a payment they wouldn't say I needed his authorization to do it. Is ridiculous how they don't understand my mother only wants his belongings and his documents, she even said if they charged her a fee she is willing to pay it, but she received no help at all.