Vola.ro Review

Twice they fooled me, I gave them the presumption of innocence, I hoped it was a mistake the first time ... But I do it knowingly.

Negative, annoying, nauseating experience, these are the details of my experience with you.
The same problem with many others, you suggest it with those rates.
You put that flight insurance on my neck, even though I explicitly said I didn't want it.
The staff there, your colleagues are from another world, they walk like headless chickens.
One is white and the other is black ...
I don't know what details you want, you're dust.

Very good agency but annoying to work with an agent only online

Great service.

Nice and helpful customer support.

I made a reservation on the fly with a code and emailed me with my flight what I can do next

Hello
As other people have written before me, there is no answering phones. Since March, when the flights to Italy were canceled and they promised to give me my money back on the plane tickets, only a robot answers the phone ....
All emails received tell me that someone will contact me. Who, when? Unprofessionalism, of course.

Vola's customer service is a huge differentiator from any other that I have been interacting with so far - a professional team, all agents are always very prompt, helpful and attentive to customer needs. The best part is that they are available non-stop and only once you need it, you realize how important it is to know that you can always rely on the agency.

We have been trying to contact you for a few days and we have no answer! We do not receive any answer on the email, in the phone call it does not actually exist, because we are all greeted with the same standard message. What can we do in this case? The money was deposited in March, and that was the last contact with us, when you received the money in our account. After that, we can no longer contact you by any means.

The worst possible services.
Don't spend money on cancellation insurance. There's money thrown out the window.
I won't get any more tickets through Vola.
They didn't even deserve 1 star

I am a client of this agency and I was always very pleased with the services offered. Serious, friendly and jumping as needed

Everyone has suffered because of the covid crisis.
All companies returned the money for the canceled trips, in just a few days from the refund request.
All, except the Romanian ones: bluair and vola !!!
Some crooks, after 7 months of patience, offer me a voucher even though the law is clear, and we are not obliged to accept it.
I will never use their "services" again.
Some profiteers!

Very careless.
Since April we bought a plane ticket, it was canceled due to the pandemic and so far we cannot recover our money.
We will address the ANPC, maybe that's how they will react.

I gave just 2 star for site and call center department.

I was not taken into account because they are very crowded. I only asked if they had a plane directly from Luton to Iasi ... that's all. To this day, I have not received any answer, although I am a loyal customer who did not use another agency when I needed it.

Congratulations on working on May 1st. Unfortunately only one girl and about 7-8 customers !!!!

My daughter bought through VOLA SRL a plane ticket for a flight that was suspended due to COVID 19 and did not recover the money even after 5 months. Very careless!
Eventually, they offered him a voucher to use for the next two years. The problem is that in the next two years, my daughter will not have the physical time to travel, having other activities planned. And pay the ticket with money (lei), not with vouchers. I wonder if they also grant interest because they withheld some money for which they did not offer any service. Our acquaintances who purchased the tickets directly from the airlines did not encounter such problems. Those are serious companies that respect their brand.

I booked two flights with the flight and I was not sent any notification for online check-in before flights, neither by email nor by phone, although in the email received after buying tickets it was written that I will receive an email with a check-in form. online and a notification by phone. None of this happened.

In addition, the check-in information written on the online flight ticket is inaccurate and out of date. I had to struggle to find the only necessary info about check-ins.
As an advantage, they have a telephone line open non-stop, and the operator I spoke to was ok, he gave me the necessary info.
As a result of what happened, I will no longer use their services. I do not recommend.

Super user friendly website, it helps you save a lot of time with bookings. And money, if you consider Smart Connections. They also have useful widgets like Setting alerts for price ranges and the newsletters are always updated with the best offers.

VERY INTERESTING and DEILING ... I tried to book a ticket for a transatlantic flight but because I had some doubts I thought it was good to get in touch with an operator in parallel ... I was better off doing something else ... the operator, very kind advised me but when I got to the reservation itself the operator asked me for a detail that appeared on the page I had passed so I gave a page back, I communicated the DAR details upon returning to the reservation page, I found with amazement that I did not you can still make the reservation ... what to see? the same ticket now had a HUNDRED EURO more ...
how many stars to give? one is too much !!!
at 20 minutes the same offer with THREE EURO SUPPLIES appeared more ... wouldn't they be ashamed?

I dislike their misleading Vola rambursabil ad. The company advertises 90% of cost being recovered within maximum 30 days. None of this is true; the insurance company they work with, Axa Insurance, takes 30 days, by contract (which the client receives from Vola after already having paid the service to Vola and the insurance premium) just to offer a resolution on the claim. Thus the timing is significantly longer. Also, the insurance company processes the payment from abroad, in euro, which poses significant additional charges on the customer (they impose this cost of international money wiring on the client, deducting it from the amount to be reimbursed), thus the amount of 90% of the ticket reimbursed is not true.

I bought 6 tickets 3 once and get 3 all canceled and he gives me mail and says he gave me a voucher how can you give me a voucher for me I gave you money tomorrow I go to the agency what I do there will be seen on TV

I had the support of the Vola team in a rather urgent situation and I appreciated their involvement.

Very disappointed because they can not take the money back in case of cancellation of the ticket.
Very disappointed with the way I was treated by phone when I was told to contact the Lufthansa Flight Operator who understood me guided me back to Vola .ro.
Apparently if I had a business trip I would have promised the money back and if I did not present myself at the airport.
Vague general conditions sent after paying the ticket.

Professional and prompt, thank you very much Mr.Nicolae Topan.

TOTAL DISILUSION !!! Unfortunately, the change in the appearance of offices has worsened the services provided to clients.
We have processed a flight ticket reservation with the telephone confirmation of the price displayed, if I pay the related amount until 7.30 pm at the Vola headquarters in the United Nations.
I also complied after a terrible route (17 hours in Bucharest) + countless attempts to park in an area where the snow mountains dominated the streets, I came in front of a totally superior employee as attitude and lack of professionalism. I was informed, in an almost aggressive tone, that the reservation is no longer valid and I have to pay an amount more than 20 percent higher.
PACAT, GREAT PACAT for the company Fly because for me it was better; I went back to the office and processed the reservation on the airline's page at a lower price, NORMAL.

Friendliness and resolution! ... flat for the location!

Hello. I see that you only respond to praise, to criticism, not to mention
I paid a ticket to Hamburg and the flight was canceled, I asked him to prove my flight cancellation in order to take the necessary steps to recover the money, but no answer ... if you call them, they will direct you to the line where you can rest assured. did not post the flight cancellation on the site "MULTUMESC VOLA.RO"

Vola.ro is the only site where I can order air tickets with confidence! :)

Vola offers Vola Reimbursable Insurance with the wrong date, so you can't use it and then it doesn't respond to my requests to change the date. Refuse to pay and communicate with customers !!! It's been 3 months since I kept asking him to give me both the money and the corrected insurance and I haven't given any sign since.

According to the Vola Rambursabil clauses, they are obliged to pay in 30 days. I did not receive the money, the corrected insurance or any sign from them. Total lack of professionalism. They use Covid in order not to respect the contractual clauses imposed by them! Weak!

Although I strictly asked for a refund of the money of some tickets bought before the madness with covid, he didn't care, they sent directly a voucher with a value lower by 600 lei. Fools who see their interest. I hope no one buys from them anymore, I don't trust them anymore.

It's beautiful there . They have a swing and two swings out. Don't wait too long

Best prices for city-breaks and external flights, exceptional customer care services.

From March, everyone receives the same almost predefined texts "I started the steps, but I didn't receive any answer", if you are lucky enough to get in touch with them. I don't think anyone has managed to get their money back so far from the robbery, but most airlines have returned the passengers' money. This approach is very strange to them, they practically do their best, but the airlines do not answer for the solution. We all have to complain, otherwise we won't solve anything.

A "serious" company until the moment when it has to reimburse the cost of canceled flights, at that time forgets to respect customers, even if they are old customers in the system.

One word can characterize them as "TEPARI". You make a reservation, pay, and 2 weeks before departure he tells you that you moved the morning flight for operational reasons, and I ask you for an additional 100 euros for the morning flight.

Payment failed, although tried several times. I finally took the operator's site.

I had a ticket purchased through Vola, bought in January with the departure date of June 29 to Valencia, Spain, I sent about 3 emails to them and at the moment they have not given me any answer to refund or at least voucher pt. the ticket purchased ....... I think I was left with the lost money ...... I don't even answer the phone ...... and the mail lasts a week .......... ......

A very delicate and very serious agency! Most of the time when I need airline tickets I appeal to them. I make reservations and on the internet but go directly to the agency for cash payment. It's safer, and you can ask any misconception (get rid of a stress) when traveling in the family. Although there are several offices to receive customers most of the times we have found only two functional ones. One over the last I recommend this agency!

BAD, embarrassing and SHAMEFUL, it perfectly describes the current situation we are in. Vola has received its money from Ryanair since March for a canceled flight, and to new Vola customers, PAUZAA. Office colleagues who bought Ryanair plane tickets on the same flight received the money 3 days after the cancellation announcement, and we who took it through Vola received nothing, only words.
AVOID THIS AGENCY !!!!!!!!

The first and only interaction with this agency is dramatic. He refused for 3 months to return the money to my account for 3 round trips, canceled flight, 3000 euros, although the airline responded in 3 days and confirmed to me that they returned the money to the flight. Practically, the flight did not respond too quickly to the clients' requests. Now it doesn't even exist on fb or chat. I guess it doesn't even exist at the physical headquarters. I probably give tzepe to remote work clients.
0 stars, criminal complaint and summons.
Don't take your plane tickets from them! You feel like a sad chicken!

travel agency
the staff is not friendly
stiff

The experience of the last few months has been totally disappointing. From the reviews it seems that it is the current VOLA practice. In January, I purchased 3 round-trip tickets for August to Scotland, along with a refundable Vola and travel cancellation insurance. For reasons included in the insurance (death of a relative of the first fence) I canceled the trip. I opened a file, but the insurer cannot handle it because VOLA does not answer messages, phone calls, etc. Moreover, the return flight date has been changed and the corresponding amount should have been returned. A lack of professionalism that curls the scam. I will use all available tools to obtain my rights.

After I bought a plane ticket to Athens, I was refused details to buy me another plane ticket because the agent didn't have time because someone else was waiting for me in line.

for purchasing tickets online or at the headquarters in Bucharest, grade 10

Because I could not add Priority check to ryan air because you booked my reservation not on my personal mail but on yours (I also waited 15 to contact you directly to give me the mail with (the one you have shown me to be an employee)) and I have remained without priority check (as far as I know at rian air there are only 90 seats and should be added immediately after you bought the ticket) . I do not recommend anyone buying tickets through 3th parties ....

The employees are beating their customers, they made our boarding passes and took them to different places intentionally.

Vola delivers a great experience every time, from ease of purchase to affordable packages (great hotel locations, btw!) to the wonderful and friendly support!

Some of my best holidays started with them.

I bought tickets, for a while, I received the tickets for another period (a week later). Although everything was done by me on my personal computer, with another person next to me. Unfortunately, we did not check the confirmation mail, but three months later, as we prepared everything for departure ... Then any change in the ticket brings an expense more than its price, even after 3 months. ... Thank you Vola.ro for help .... My advice is to check carefully everything you receive from them as well as all the terms and conditions, otherwise you may get to pay much more than if you have buy from another company, perhaps more interested in keeping and helping their customers.

Very friendly but without success resolving my requests...
But in the end everithing was fine.

Very good travel agency. Employ friendly, serious and operative.

Avoid at all costs. Scammers.
I have bought a ticket from them and paid extra for a Vola Refundable Insurance, which was the biggest scam ever. The person travelling had to leave early, so I contacted the company. They told me that I need to contact the insurance company ( thing that was not clearly stated when acquiring the insurance). The ticket is only refundable in case of death, serious illness, etc. and you need to provide documents to prove the incident took place. So an unexpected travel before the date of the ticket isn't included in that.

Avoid at all costs, there are better companies out there that aren't more expensive than them.

The worst company .
Neinformed staff. And thanks to them I threw away a suitcase full of Christmas presents for my family

quality services and support for oooooor any question, at any time. Recommended!

I am happy with the staff there and thank them for being good people in this country

Good offers for all your travel needs. Now even in the country. The staff is helpful, and the building is also nice with a modern interior to wait while the team will help you.

You are commissioners of two lei !!! You immediately received a large sum of money for a flight to Italy during the emergency, you twice confirmed that the ticket is being issued and subsequently canceled the transaction on the grounds that it will not allow AIRDOLOMITI to issue the ticket, which it shouldn't have been in your offer anyway. And of course you did not return the amount paid at the time of cancellation, but at a later date! Rusine VOLA.RO! Shame! You don't deserve a star !!

Continuous assistance, professionalism and kindness of the employees

Smart plane tickets and interesting tourist packages.