Vola.ro Review

The worst company ever. I've been waiting for the money for the canceled flight since March, we should probably sue him. It doesn't take long

Why don't you give me my money back? Why don't you reply to my emails?
why are you making fun of customers?
Make fun of customers!

Here you go??? Value? Professionalism? You're kidding, Teapa you mean, I take the money right away and I don't give them a chance to give it back, no matter what the situation. In short, I bought tickets from them for the UK, now for May 14, the flight is canceled, what you think ?! I don't answer the phone or the email, treat the situation with Seen! Don't buy from this company, if something like this happens, I won't give you your money back, not even another solution ... I'm now relying on Anpc! What a miserable company !!

Shame on Vola.ro. on 16 05 2020 I had a plane ticket Amsterdam-Bucharest you didn't even have the common sense to send a message that the flight was canceled. On the phone, don't answer the email either. And on the messenger ... dust in that eye is a standard message sent from the system. I will no longer use the services of vola.ro. And I will make a complaint to the consumer protection. Shame vola.ro

Very rude support agents and not responsive. They delay the communication proces by responding late to request or concerns.

I found it very ok that the operator was patient with me and offered me many options.

You can buy plane tickets here to any flyt company anywhere in Europe . Good personal.

A little difficult to contact at the height of the crisis caused by the pandemic, but with a little patience we solved the situation without problems.

Excellent travel agency, had a great experience with them. Staff was very helpful and caring, will use their services again.

Agency ok, staff friendly, a bit crowded but worth it

He only offers a voucher and refuses to return the money. Violates our rights as citizens of the European Union:

"The passenger whose package has been canceled is entitled to a full refund of all payments made for the package of travel services. The package organizer must make the refund within 14 days of termination of the contract.
Under the Passenger Rights Regulations and the Package Travel Packages Directive, reimbursement can be made in cash or in the form of a voucher. However, reimbursement in the form of a voucher is only possible if the passenger or passenger agrees. "

I recommend that the injured parties file a complaint with the National Agency for Consumer Protection (ANPC) and / or try an alternative solution to the dispute (free of charge) also through ANPC.

Picture attached with useful links

Hello, I made this request immediately after I booked the tickets on 7.07.2020 and no one has answered me so far instead I receive mail to do cheeky
I want to cancel this reservation XF6DN because the reservation was made incorrectly
Instead of booking from birmingham to bucharest I saw that the reservation was made the other way around from bucharest to birmingham
I selected the cities well but I gave at another time and at that time or reversed the cities do not know why, I was not careful about this knowing that I selected the cities before.
Please announce the reservation
Thank you

Super offers and very kind agents, ready to help you with any information.

Very pleased with the solution to the small inconveniences caused by the current world situation. Congratulations to the vola.ro team

I do not even know how to do the checkin.
Every time I work with you, there are problems, big issues like "we do not find the reservation", "we do not have your mail address," "the link does not go"
Before buying the tickets, they needed two days, two days for the brothers, did not go to the site, and then no one answered. Then you took me more money (which you later returned to me).
PS
There can be no rates for you, that is the magnitude of that magnitude.

WHAT TIGANEASCA CARDEALLY HAVE IN YOU.
DEJA I DELIVERED YOU ALL THE DATA BY MAIL AND HAS NOT BEEN ABOLISHED.
THE PENALTY DAMAGE THAT THE BENEFITS ARE NOT THEIR BANK, AND IT IS POSSIBLE TO MAKE ONLY WITH CARDS (ATTENTION, etc.) WHEN I WAIT TO THE OPERATOR WHEN I HAVE DIFFERED AT THREE RATES I HAVE MY BANK HAS THE RATES (I WITH THE BANK I do not know what my bank does or what I have to do with my bank), WHY YOU HAVE THE OPTION OF PAYMENTS IN RATES IF THE BANK DECIDES ME YOU WILL APOI AS ONLY WITH THE ADVANTAGE CARD MERGED RATES, I HAVE GIVEN THAT I PAID WITH ADVANCED CARD, MORE THAN THAT THE "RATES MAKE THE BANK".
CARDEALLY DO NOT KNOW A BORDER AND LEARN THAT YOU ARE HOMES.
YOU KNOW WHAT YOU WANT TO DO NOT BELIEVE, MAY BELIEVE THE OTHER EU DO NOT LIKE YOU.

In addition to the excellent online presence (dedicated campaigns + social media posts), Vola also has a tailor-made customer service, attentive to every little detail. A very good product and a very appreciated experience.

Vola.ro = teapa. I recommend you buy directly from the airlines!
The weakest customer service!
If you are dissatisfied, don't wait for their answer, make an urgent complaint ANPC !!!

Staff very kind, buying a very fast ticket. Keep it so Vola team !!!

It is a wonderful place and must be visited. As an improvement, I would see the decrease in the number of people in a group. Too many people are left and if you have the misfortune to stay behind, you hear nothing from what the guide says. One way to hear everything is to give people tablets with headphones for everyone to listen to information about a room whenever they want.

5 stars for cashiers .... no stars for flying as they always circulate with Wizz and always have quite large delays ..... We do not pay late ..

Just a simple travel agency. Don't wait for a miracle.

Increasingly unpleasant experiences with them, exhausting discussions that end in frustration and nerves. They make reservations on the company, they have been their customer for a long time, but they treat you every time as if you are the smallest and insignificant customer. This happens when you grow up, customers don't matter anymore. Last time they canceled the plane reservation, on the grounds that the money did not arrive, although I clearly specified that the bank transfer takes a day, they did not answer my countless calls and obviously I pay extra. On another occasion, for the reservation paid by the hotel, the guest stayed outside, coming up with an inferior hotel solution, very arrogant and authoritative in solving it. This attitude of authority doesn't help, and I'm a little tired. I do not recommend their services in any form, both with stress and with the money taken.

I worked with them a long time ago. They were at first - benevolent, kind, moving in real time.
I recently returned and made an online booking. Not only did I get a confirmation, but I had to call them (the next day !!!), to go through a robot menu (endless), promising to call me. They did not call me. I came back - the same tiring menu, the Miss who answered me found my reservation, but told me plainly that "it was not done" (?). He checked the availability of the tickets (that is, he took it from scratch) and offered me a higher price.
Some companies are not made to become big. They are simply overcome.
I gave two stars (and not one) just because once they were ok.

I do not recommend to book this agency. Promises many things, but if you encounter problems it does not help you at all.
It does not even tell you what the conditions of travel are. Some bastards, they only want to leave you with no money and no flight.

Best travel agency in Bucharest, i had a very good experience with them, my flight was canceled and they were proactive in finding a new flight and keeping me informed all the way.

Good price and prompt services after sales. No hassle. Recommended. I didn't try the accommodation services. Only plane tickets.

The flight to Germany was canceled and for 3 months I have been struggling to get my money back. I do not recommend.

Your headquarters are disbanded. I tried to check in online and was told it was not possible.
What about the phone? That no one answers?
This is the last time I call you for a plane ticket.

The website is well organized and easy to use. It has lots of useful filters, special offers, tips for figuring out best vacation options. Also, I have benefited of very good customer service (congratulations to the team :) !). The experience by far was great.

Frivolous! Nobody answers the phone number, not even the email, and when I went to the address of the office indicated on the site, surprise .... there is no Vola office.

A very ok agency. Very affordable prices and very friendly staff. I come back to you again and again with love.

Hello. I booked and even paid for a plane ticket, after 3 am I receive an email as it has become more expensive. But I can't contact anyone to pay the difference in money or to refund the amount I transferred in Vola.ro account. Lack of communication. At least answer and say (you stung)

Customer service responds very hard, I asked for a refund, 6 days before the trip. After another few days I sent another email to find out the status of my request, they told me that only in 60 days Wizzair will analyze my request.
They blocked my account on the site. I can no longer access my account to find out the flight details.
I do not recommend flying, I would like to give half a star.

Real and customer oriented professionals. I highly recommend.

We want money back .... leave the spell. Stop lying to people. Give your money back.

Due to covid I had to cancel travel and they didn't work with me for a refund and wanted to charge me the same amount of the plane tickets I purchased to change the dates or names on the tickets since I also asked if I could just give them to someone else but that was the same fee. Just shocked they had nothing to offer considering everything going on with covid right now. Needless to say I lost the money but i Will Not use them ever again. I recommended avoiding them.

I subscribe to what other people write. they don't have a phone to answer someone to get along with, they canceled the headquarters, nobody answers on the chat indicated by them, so you talk to the walls. I will file a criminal complaint with the prosecutor's office and the authorities. the problems are not discussed with robots, but with humans. Normally it must have a headquarters ..... the spell with the pandemic is a text. They closed the headquarters so you can only do nothing. Run from them, they are deceitful

I wanted to talk to an operator from you but we can't talk but listen to the robot and I tried to talk through messages, but what to talk about as the messages are standard. We have not been able to contact you since March 25, when the flights were canceled. We know we are a priority, but do we want to know when we get our money back? Please do not send the same messages again.

Frivolous! I do not recommend!!!
Lack of interest in customers, are not to be found in any way of communication.

At Vola.ro you always find a smile and the best options! The strongest!

Important tourist agency. Offers all types of trips. Staff a little stuck.

the most frivolous company, I have been waiting for 3 months for a refund and I have no concrete answer from them.

My flight was canceled due to covid restrictions, they are trying to offer me a voucher, I explain to them that I want a refund of the money from the account from which I made the payment, but I have no one to agree with!

The most insensitive airline. About 1 year ago, I made tickets online with this company, I paid for 2 hold bags and when I arrived at the airport I had to pay for the second piece of luggage. The money was returned to me after great efforts. I said to give them another chance, and 1 week ago I booked 2 tickets to the U.K. I tried to contact them to cancel the tickets 2 days in advance for personal reasons and they said they would contact me. The day of the flight came and no one contacted me. The filthiest company

Ok travel agency, good prices, good offers and efficiency in purchasing tickets.

A relationship with customers of the lowest kind . It's the only agency that did nothing to get my money back on the plane tickets I bought a few months ago. All this time I have not received any information, no apologies, nothing. Not even to let me know they canceled the flights.
Due to the indifference and lack of respect with which you treated a loyal Vola.ro customer (over 10 years), I wish you to close your shop in the near future. You are a disgrace! Vola.ro

Catastrophic! 20 people 1 single person making reservations!

Hello. I can say that I am very happy with the staff of this agency. Very communicative and very indulgent was the lady who helped us to buy the travel tickets. Ask with confidence and you will be successful.

They were kind and gave me enough information. Of course I will call them again in case I want to travel somewhere.

Hello, why don't you answer the chat? What about mail?

I am a loyal client of this agent. You rarely meet such promptitude and quality service. Regardless of the time, I received an answer to my requests. A trusted agency.

Great 24/7 support, really helpful when dealing with low cost flights.

Super deals for smart connection flights and very easy to book. If you know where you want to travel, you will surely find options at minimal costs

Do not return the money on tickets canceled by them. Be very careful.

I also reply very late to email, and not at all to reservare@vola.ro

You can't even get in touch with them by phone.

Very poor customer care quality, and not oriented towards identifying solutions.

They are very polite and helpful. They can input information regarding your flight of you don't have internet access and they answer questions that you have with patience. I mostly use this site when I have to fly somewhere because I believe this company to be very reliant and trustworthy. 5 stars :)

I have used this company, site for plane tickets and accommodation many times, their site works well, unlike other sites you go in and easily choose the best offers, they never disappointed me and a few years passed since I only fly

If I could, I wouldn't give you a star !! I made a reservation on 24.06.2020, to Italy, Venice, the flight was canceled but no one informed me !! Searching for the flight I noticed that it no longer existed! The refund request was made and nothing! I always say I'm waiting for an answer from the airline! This is not possible !! They took the money in 2 seconds, to give it back who knows if I will give it to them! No one except the robot answers the phone! I will never take tickets from you again! Agency for two bucks!

After I booked the whole holiday with them on the site 3 days before departure, the flight hours were changed. That meant I was losing touch with other flights. I tried to contact them, they told me they couldn't help me with anything and later they didn't answer. I had to spend an extra 400 euros for another flight. After I bought other tickets and arrived at my destination, I received a message from volan.ro if I solved the problem. I am writing to them that I have solved the problem but I want a refund for the lost tickets and they have not answered. I DO NOT RECOMMEND YOU TO USE THIS SITE. I WILL TAKE YOUR MONEY AND AFTER THAT I DON'T EVEN CARE ABOUT YOU. 0 SERVICES 0 QUALITY 0 RESPECT FOR THE CUSTOMER

Very frivolously I tried to talk to one of the people from the flight to the phone, you call, I put the robot on you for 1 minute and then it rings for a minute and it makes you listen to the message again, otherwise your call is closed. I was not notified of the canceled flight, I went to their headquarters and you have nowhere to go. I was not told when I would receive money or be contacted about changing the ticket, they did not respond to the email. Professionalism 0 I do not recommend someone to buy from them.

The tail is released quickly, well trained and kind staff.

An excellent agency that deals with everything related to plane tickets. Multiple destinations.
The agency has charging sockets, free wireless internet network, impeccable toilet, water dispenser, but also car parking and access for people with disabilities.
Near the agency you can find some shops, but also a car service.

I don't answer the phone or email, I had a flight to Italy in a pandemic, I'm asking for money for flight rescheduling !!

I want to know if the infant pays the entire ticket.
If "Yes" why?