Elena Ionescu

Review of Vola.ro

I dislike their misleading Vola rambursabil ad. Th...

I dislike their misleading Vola rambursabil ad. The company advertises 90% of cost being recovered within maximum 30 days. None of this is true; the insurance company they work with, Axa Insurance, takes 30 days, by contract (which the client receives from Vola after already having paid the service to Vola and the insurance premium) just to offer a resolution on the claim. Thus the timing is significantly longer. Also, the insurance company processes the payment from abroad, in euro, which poses significant additional charges on the customer (they impose this cost of international money wiring on the client, deducting it from the amount to be reimbursed), thus the amount of 90% of the ticket reimbursed is not true.