Vigilante Plumbing Heating and Air Conditioning Review

Had one boiler repaired and a new boiler putt in...Excellent job!

The technician was very nice and respectful. The price was a bit pricey for what I wanted. Replace refrigerant to cool the house. $150 for first gage, $30 for each additional ones. Very pricey!!!

had a very good experience with mike s. and his apprentice in replacing my gas hot water heater. they came promptly, within 3 hours of my initial call to home depot. they protected our carpeting with "butcher?" paper. they were both professional, helpful and did a good job. also the cleanup was great. all, and i mean all, paper, boxes, pipes, etc. were removed, stuffed into their truck, and taken away. most importantly, we now have hot water!

George came on time and he and Steve worked hard all day to complete the work early. He inspected my system(s) and made recommendations for improvements. He went beyond the proposal and added baskets to some sprinklers and changed a radiator valve.
You can't go wrong with Vigilante service even though they are expensive.

We have been customers of Vigilante for decades, through three generations of Vigilantes. We have always found them to be exceptionally good and attentive and reliable.

Robert Smith came this afternoon in the height of a heatwave in response to an emergency call about our central a/c. He quickly determined the problem and found a way to fix it within an hour - and is now planning a permanent repair for us to ensure it doesn't happen again. He was extraordinary - very clearly focused on the problem and knew exactly what to look for and how to fix it.

It was an exceptional experience for us as customers and I can't recommend him highly enough. He has our gratitude and we are so happy he came.

Fast, courteous and professional, all of which are super important when you have someone coming to your home.

Vigilante Plumbers, are prompt, knowledable, courteous, and provide quality, outstanding service.
When they complete a project, your home is
left neat and clean!

Super lame! Guy who showed up took apart both HVAC shields and only then tells me he actually only knows about Brownstones and knows very little about high-rise condos. Had to go to work and later found out he also bailed early. That little misstep cost us $135. No thank you.

Cornelius Lewis 911 pine street Brooklyn. Paid $3000.00 for repairs 11/07/2019. And got no heat. Joshua just said that its time for him to go. Pay me. And left.

Excellent repair of boiler. Sean L. worked hard, repaired the boiler and installed new thermostat, was very friendly and knowledgeable.

Pros: They sent a technician out within a few hours, and only charged $125 for the diagnostic visit.

Cons: Pricing is fixed and non-transparent. The Company quoted me almost $800 for a $50 part and 2 hours of labor. When I asked them to break down the pricing for me, they said it was the cost of doing business and non-negotiable.

Bottom-line: If you need a repair done quickly, they can probably handle it, but you will pay much more than is reasonable.

I had a leak in my basement from a drain pipe section that went into the main waste pipe under the basement floor. I called Vigilante, whom I have used before, and scheduled an appointment. Michele Papa was the lead who arrived with his co-worker exactly as scheduled (and it was great that Vigilante called me that morning to inform me the men where on their way). Because the pipe into the floor was broken from the years of use, Michele immediately recognized that this job might be larger than originally planned. He took photos to provide the home office and also arranged for his supervisor to stop by before work began to confirm his findings. Michele provided me an appropriate estimate range with the caveat that it would be refined once he opened the floor to assess the situation with the main waste pipe. Michele and his co-worker were extremely thorough and provided me specific options to allow me to choose the work to be done. They finished the initial install of the new pipe and did a great job cementing the basement floor. At each step of the procedure they had me check the work. Given the cement needs 48 hours to completely dry they are scheduled to return the end of the week to complete the job. They made sure to clean up any debris from the job and take it with them. Evidence of my satisfaction is that I will have them, when they return later this week, install an exhaust outside for the dryer in the basement. I recommend Vigilante and Michele in particular without hesitation.

This is a professional, reliable, reasonably priced shop. I got my water heater problem resolved in one day. The person who answered my morning call triaged my problem, explained pricing, and scheduled plumbers to visit later in the day. I got a call before the plumbers arrived. Danny and Jonathan, the two plumbers, were complete professionals. They had all the necessary parts, explained the problem and the price to me, and then quickly went to work. They worked hard to resolve the issue and to keep me informed at every step. Much appreciated.

I LOVE VIGILANTE PLUMBING! I have been living in my apartment for almost 3 years and they have been a pleasure to have addressing any of my concerns. The technicians are polite, intelligent, and honest - I can't ask for much more! There is one technician who has been OVERWHELMINGLY helpful and amazing in his service to me - Bill. If you call Vigilante (and you DEFINITELY SHOULD), ask for Bill...I promise it will be worth it!

DO NOT USE VIGILANTE. THEY RIP YOU OFF. I had a leaky kitchen sink that needed a gasket. The plumber, Dmitriy, was condescending and never responded to any of my questions. He could not just repair the gasket, he had to replace the whole strainer supposedly. Then it expanded to two tubular elbow pipes, all coming to over $600 dollars. He was here 30 minutes and barely broke a sweat. Do not use them.

A week for an appointment? With no heat in the snow? I thought 24 hours meant 24 hours! But at least they did answer the phone so they do get the two!

It was quick and easy to schedule the service. The plumber came on time, did the work quickly and cleanly and also answered my questions regarding a few issues. Prices seem to be fair compared to what I've heard about similar service. I highly recommend this company.

They were on time that is about the only positive thing that I can say about them. They are expensive. They provided the most expensive solution and I felt taken advantage of. My wife and I have been customers of Vigilante for over 25 years and recently something has changed and I would no longer recommend them.

They came not only in the time window that was originally given, but the base called me to give me an even smaller window. Both men were polite and beyond helpful, fixing my washer which another plumbing company broke. I then even got a follow up call from the base asking if everything went well. Vigilante will now be my go to call for plumbing needs.

Really professional. They clearly explained my options for replacing my old water heater. They were also able to come over within a day of my initial phone call. Highly recommend Kenny and Mark, they were polite and provided very quick service.

Papa was efficient and good at telling me what needed to be done and what it would cost. He and his co-worker got the work done quickly, and my bathtub drain works fine now.

Water in the basement = bad. Jeremy and Frank = good. They came in five minutes and stopped the water, came back later and fixed the heat. Efficient, personable and motivated.

I don t usually write reviews online but I feel compelled to write one about my recent experience with Vigilante Plumbing, Heating, and Air Conditioning. I have owned a house in Park Slope for thirty years and during that time I have hired carpenters, roofers, plumbers, and other craftspeople to do work on my house, but I have never had an experience like the one I had recently with Vigilante.

I needed to replace my thirty-year-old furnace, and I thought about replacing it with two furnaces since I have a two-family house. Will Vassallo, the service manager, came out to do an estimate. Two other companies from which I got estimates stopped by, took a few measurements, and emailed me an estimate. Will spent about 45 minutes at my house, carefully evaluating and explaining the various options, and because installing a dual-zone heating system in a 130-year-old brownstone is complicated, he came back a second time with Sal Vigilante - the owner of the business! - just to make sure that everything was right.

In the end, I decided just to replace the single furnace. Since it was March and still cold, I was concerned about getting the job done in a single day, but Will guaranteed that they would do just that - and they did: the crew arrived on time, and got the job done by 5 PM! The two men were friendly, answered all of my questions, were respectful of my house (they wear booties over their shoes so they don t soil floors), and when the job was done, they carefully explained the new wireless thermostat, double-checked the electrical wiring, cleaned the site thoroughly, and made certain that everything worked perfectly before they left.

As I said, of the many craftspeople I have hired over the past thirty years to do work in my house, Vigilante Plumbing, Heating, and Air Conditioning was by far the most professional. I recommend them highly!

Big fan of Vigilante Plumbing. They have replaced a boiler and a hot water heater for us, and service our boiler annually. The BEST thing is that their repair techs wear these red booties over their shoes and keep the house spotless coming in and out. Repair personnel are professional and punctual. There's always a call when they are on the way. And never a mess when they are finished.

They were awesome! They came over right away and fixed my faucet. They were friendly, professional, and great. I recommend them.

Frank & Joe. Were the most professional havac. Guys ive every dealt with would recommend these two guys to anyone there boss is LUCKY TO have them!

They got involved in our furnace repair and it's like being trapped in a nightmare. This is after using them for +10 years. You will never get a straight story about the pricing or length of time it will take to finally have the job done. Absolutely awful customer service. We are no longer doing business with Vigilante.

Excellent customer service & professional installation!

Incredibly courteous and professional. I assumed replacing a water heater on a Saturday morning would be a nightmare but Vigilante took care of everything in half the time I expected. Frank and Mike were great to deal with. Highly recommend them.

Vigilante gave me an appointment quickly, called to confirm, and solved the issue quickly and professionally. Happy with the service and definitely recommend!

I had used your service in the past and was satisfied with the work and price. My plumber moved and you were recommended.
From those results I felt confident calling again. However I was SHOCKED. The gentlemen were courteous and efficient and unclogged my kitchen sink through the trap with the auger. A short visit.
My SHOCK was with the PRICE $353.17. As a senior citizen it is a hard hit for a sink.
I checked with many other professional sources after the work was done and all agreed it was very High Priced. I was going to call you but received a e-mail review.
I give you 5 stars for service. ONE (1) for pricing.
Yours truly,
Ann Marie Stefanuk

I give you 5 stars for service and courteous workers. 1 for pricing.
I was going to call you but this e-mail came.
Yours truly,
Ann Marie Stefanuk

My unit had no heat and hot water in the serve cold weather. I found Vigilante on google and called for emergency. The service of this company is excellent! The staff, Mia is very friendly and amazing. She responsed to my issue so quick.

Very polite, calm, friendly man. Quietly efficient, he explained everything perfectly and was a pleasure to deal with.

Vigilante Plumbing was quick to respond. The plumber/technician who came to my house was prompt, respectful, and clean. He wore a mask, introduced himself, placed booties on his shoes before he entered my home, and used gloves correctly, changing and disposing properly.
He diagnosed my plumbing issue thoroughly and quickly, then explained it to me simply, including my options to address the issue. No pressure, no sales pitch...the manager and the owner also let me know they were aware of everything. A bit pricey, but sometimes, you do get what you pay for. Quality work from good people with real knowledge and experience behind their excellent service!!!

The two men from Viglante Plumbing came exactly on time and fixed a pipe and valve quickly and efficiently. I would recommend them for any work dealing with broken pipes, heating, etc. They know their business!

They don't work on wall units? What kind of AC repair service is that?

Feels like we being taken for expensive ride. Had a new boiler and hot water heater installed by them just over a year ago (not cheapest option, cost $14K but they recommended and installed). Since then, system has been off 3 times (no heat as I write this). They keep coming back to say it was a control panel (they dont cover $900), then blown fuse, they replaced fuse but that then friend thereplaced control panel (so now $1600K for another new panel and wiring fix)...and they still not sure it will work. They should stand behind their work, especially installing new stuff that is expensive. Making me choose between freezing with family during winter or keep paying you to service a new system you installed feels like a trapped unfair situation.

They were very helpful. I had to work in the morning so they made me their first appointment of the day. The guy was very helpful and looked into warranty information and pricing to replace our water heater if we had any other problems with it. Will definitely use them again if I have to.

I had a badly clogged drain in my kitchen sink caused by incorrectly installed plumbing by the contractor who renovated the building decades ago. Vigilante Plumbing responded promptly to my request for service call and diagnosed the root cause of the problem. It meant opening up a wall to gain access to the drain pipe, replace it at the correct pitch, clean the remainder of the drain line and thoroughly tested the results. A complicated job done very well with courtesy and professionalism. The technician on the call was efficient and clearly explained the options, consequences and costs during the job.

Dale B. from Vigilante was superlative. We had a tricky boiler problem in our brownstone coop in Park Slope. We have a rolodex of excellent tradesmen with deep knowledge, generations of experience. But it is not always possible to schedule these guys on the fly. What is truly great about Vigilante is that they offer a combination of emergency response and real nitty-gritty expertise. It's like having a neurosurgeon show up in an ambulance! Dale not only replaced a fuse, re-adjusted the thermostat, and got the boiler up and running, but he ran a thorough test of the system. And then he analyzed the source of the problem and gave me written instructions for other fixes to the chimney and ventilation in the basement that would prevent the boiler from conking out in the future. Really a great experience with a first rate service provider.

On the date of scheduled service - hot water heater replacement - I received a call from the office to let me know the technician was on the way. The technicians arrived shortly after, and introduced themselves before getting right to work. Sean L. took some measurements, and let me know that the existing water heater was shorter than the replacement they brought. He took the time to explain how that would alter the installation, and to call the supplier to see if they had a shorter tank in stock. He found that they did have a model that was the same height as our current heater, and let me know the differences between the two models before going to pick up the other heater, which he quickly installed at the price quoted for the other model. Fast, efficient, and happy to answer all my questions.

Vigilante did three heating related jobs for me in the last five months: pre-season boiler check, chemical cleaning of heating system, and a repair of a pressure valve in my gas boiler. Service was prompt. All my questions were answered. Documentation of estimates and receipts was easy. I was not made to feel foolish for asking questions. Waiting time for a neccesary part was only a few minutes. I plan to continue with them for maintenance. This company engenders trust.

There's just one bathroom in my apartment, so emergency toilet bowl repairs can be not only worrisome but physically urgent. The nice guy from Vigilante showed up in under an hour, talked me through the diagnosis and costs, completed the repair quickly, and then explained the long-term options for keeping this essential porcelain appliance in good working order. Vigilante actually made me feel better about my place.

First time I hired him to uncloge the drain.He did good work. But after six months later I hired him again to uncloge the the same drain. He has not done the satisfactory job. Each time he charged me $255 dollars just for snaking the drain and he did not gurantee of his work. I will not hire him again.

I would give this place 0 stars if I could!! AVOID THIS PLACE AT ALL COSTS!!! THEY ARE A BUNCH OF CROOKS!! They ripped my mother in law off so bad!! It's so terrible what they did to a senior citizen! Awful!! They run their business on defrauding people who don't know any better ... it started with a leak in my mother in laws pipe so she previously used vigilante to install a new hot water heater for her so she called them again they sent someone out to "diagnose" the problem he said the hot water needed to be moved and it's an 8hr job so they had to send another team out early in the morning to complete the job. She agreed to the price of $900 and made an appointment with the office for a new team to come out early the next morning. My mother in law gets paid by the hour and is not paid when she takes time off and is living on a tight budget. She took the whole day off of work and waited and waited and waited. Finally at 11:00 she called and the girl in the office said oh the guy is getting your new pipes now and will be on the way. So my mother in law waited some more and the men still weren't there at 12:50! So she called the office again and the girl said oh they will be there soon. They arrived at 1:30 made my mother in law agree to another $950 and she didn't realize they would be doing so little work she thought it was a huge job being that the man who previously came out made it seem that way. The men spent more time outside on the phone than working in the home they did about 20 minutes worth of work and changed 2 small pipes and charged her $1850!! That is unbelievable!! When my husband found out what went on he knew she was defrauded and taken advantage of he contacted other plumbers and they said it should not have been more than a $500 job and that was on the high end. So my mother in law calls the company and speaks to the sales manager and tells him the situation he gets back to her and tells her he will change the price to $1150 this is still unacceptable! He then tells her we have to pay for travel time and truck maintenance and this and that which has nothing to do with my mother in law ... she should have only been charged for the 20 minutes of work and the 2 small pipes that were fixed. This company is disgusting and it's so sad that they do this to vulnerable people that don't know any better. Do not give these people any business they don't deserve it for the way they treated my mother in law!!! It doesn t make sense that they told her it was an all day job that had to be started early in the morning but the day the men were supposed to come they didn t get there until 1:30 so they already knew it was an easy job that wouldn t take long! How disgusting!!

I was completely satisfied with your service. Very professional. My gas was shut down by national grid. I needed immediate service and you responded immediately. I was down only one day. Thank you again for your professional service.

No show for an appointment without even calling; wasted a whole day!

superb service
very professional

I think it's time the old men at this business hand it over to their younger, sharper, and more skilful female employees. Really abrasive technician, who constantly spoke over his female assistant and didn't even get the job done.

For the first time in 37 years our basement flooded--8 inches in an hour. After pumping it out we called our regular plumbers, Vigilante, to check out the furnaces and hot water heater and to tell us whether we had a problem on our end. They sent Mike Parks and his assistant. They were extremely friendly and professional. We were horrified by the water, but they settled us down. They checked everything, repaired the water heater for the short run, and made some sound suggestions, e.g., sandbags around sensitive areas, to tide us over till NYC can make changes to the street where the water came in. Then they walked around the outside to make sure there were no other problems. They make a great team.

Dmitriy was great. He was very professional and knowledgeable, helped us figure out which parts to order. Thank you for sending him. His assistant was also very excellent.

I had a run-of-the-mill clogged kitchen sink and so I set up a same-day appointment. The gentlemen who came were very nice and professional. I would have liked for them to do the job but they quoted me $480 to unclog the kitchen sink! I've had this done many times before and it always costs somewhere from around $65-$160. The quote was far too high to have them do the work and I had to pay the $82 fee for them to show up. My suggestion would be for the nice woman who does the booking to have access to the fee chart that the servicemen use so she could advise as to their regular pricing for run-of-the-mill jobs. Of course, they would be estimates but this would put their customer on notice that they tend to charge really high prices for their services.

You are a reap off type of company that I will never recommend.

Excellent service I tell you! I received a notice for my building from DEP saying I needed a back flow cross connection device installed. Not knowing what this was or what it does, I was referred to Vigilante Plumbing, so I called and spoke with Rich Rivera.
What a huge help he was. He not only took control but he explained as to why I needed the device. It was an eye opener.
Needless to say living in Florida and maintaining a building in New York is not the easiest. He was able to send all documents electronically. They offered finance at 0% "hello??? Interest free loan why not" and completed the installation without any disruption to the restaurant or tenants.
He also looked at my heating boiler and gave me some tips for better efficiency options. I will definitely keep their number on my fridge as I will be using them from now on.
Throughout it all I can not express my gratitude to Rich, Dwaine, Lloyd and the rest of the Vigilante team.

Vigilante replaced my hvac unit earlier this summer and it has broken down twice subsequently. Each time that I have called to have someone come to repair their work I am told that I will need to wait several days before I can schedule an appointment. Using vigilante could potentially be compared to making a wish and hoping for the best.

I had an excellent experience with Vigilante. I called to make an appointment the morning my central A/C was no longer cooling my home. Vigilante was able to send someone over within an hour of my call. Their technician, Robert, was wonderful. He exuded competence, reliability, and trustworthiness. After checking out the A/C unit on our rooftop, he very quickly assessed that we needed a new capacitor. He checked to see if he had the part in his van, found one, brought it up, replaced ours, and got the A/C running again. I could not recommend Vigilante more highly.

Peter stopped by today and serviced our boiler. He was courteous and very knowledge. I would happily use Vigilante again.

Run away from them. I found a new plumber to finish their job.

I invariably have prompt and exceptional service from Vigilante Plumbing. I've been a customer of theirs for 10+ years.

very experienced crew arrived at my home, polite, clean and capable. Replaced entire drainage under kitchen sink, trap , bends, fittings, and it came out better than what it ever was.

Worst company not even sure how they are still in business. Mike was supposed to come take a look at the job and give me an estimate. I had
to run after him 10 times until I gave up and got somebody else.

Furnace stopped working on a snowy day, of course, at my rental property and when it comes to emergency service the one thing I know is that Vigilante will always answer the phone but charges the most. I was prepared for this but the technician called me later once he arrived to tell me he found the problem and the total to replace my pilot assembly, spark box and gas valve attachment would be $1500 plus the $200 just to come out for the service. Total was almost $1900 with tax. He fixed it but the next morning tenants told me the house was cold. Heat was on during the night but at some point stopped working. Called the same guy at vigilante to come back that night as heat was not consistent throughout the day. Sometimes was working then would simply shut off for no reason. They came out that night AND the next NIGHT until the tech finally acknowledged he never attached a ground wire to the new spark box he installed and that might be the problem. Bottom line: We spent a lot of money and more valuable than that our TIME for an extra two nights to have missed this little issue. After he attached the ground the furnace has worked since then. I've since found other local plumbers who couldn't believe the amount we paid for this job and will my new go to guys vs Vigilante from now on. Very disappointed for the money we paid and then the extra trips to correct their error.

Vigilante is always on time, provides sound advice, and can be trusted to charge fairly.

The technicians, Bill & Ishmael, were very professional: They arrived promptly, worked efficiently and corrected a number of issues. They were careful with our property and that of our tenants. They completed the work with helpful observations and options concerning ongoing maintenance.

Started out well but went absolute south. Communication turned terrible and they kept giving me the run around about all of my questions. The "manager" was of no help either. Stay away

I always liked Vigilante and have used them a few times, but unfortunately this is my last time. I have a Mitsubishi mini split that needed to be cleaned and checked out. The men they sent were very nice but later discovering they didn't know much about these systems. I complained to them that it wasn't cooling but they assured me everything was OK with the system. They cleaned the heads, which ended up costing $997... 3 heads! But the system was not cooling. Then they called technical support which cost me another $325! Their conclusion was the motherboard was bad, so they went and got one- $1400... didn't fix it So now I am in this for $2900 and still no AC! They left and said they would return on Monday with estimates. I call at 9 am supposedly the technician was working on the estimates and would call me back... 11am I call and he supposedly is still working on them... 12:50 manager not there will call back... nope... 4:00 i call and ask them to pick up their motherboard and refund my money, "the manager will have to call you back..." yeah right, I won't hold my breath. What company leaves a customer with a system that doesn't work, charges them $2900 and doesn't give them options on fixing it? Answer: a bad one. *note I did ask the 9am dispatcher to ask for an estimate for a new system... still not enough to call me back. I guess they don't need the money...

Very profesional and knowledgeable from scheduling to the advise the tech have us.

You Guys are try professionals I will use you again and refer you to my friends and family !!

Very Professional and thorough. Would use for future plumbing needs.

This was for my mother, a super senior. Vigilante came on time & was spotless after the completion. The work (furnace) is functioning excellently.The heat is working just fine. I always have a good experience with the staff.

Did not return my call until the following day and tried to sell me on something before they even got here. When I refused, the girl showed little interest on my appointment

Vigilante came to repair a couple of leaky radiators and check the others. Michele Papa was the technician. Michele was friendly, courteous and knowledgable about the heating system in my brownstone. He made the repairs promptly and expertly, and an added benefit he thoroughly entertained my dog.

Dimitry and Joseph were so nice and professional.
I needed a repair kit for a leaking faucet, Dimitry just thought outside the box to remedy the issue and fixed it. Thank you, highly recommended Company!!

I worked with Michele at Vigilante and he was great. Michele was originally called in to fix a corroded pipe above the boiler. On the first visit, he looked at all the pipes and found other bad pipes-the guy is thorough. On the day of the repair, he arrived at 8:01am for an 8am appointment and worked through the day replacing corroded pipes attached to the boiler. In the process, he found an additional dangerously corroded pipe and fixed that one too. He executed perfectly and left the place spotless. I highly recommend Michele and Vigilante Plumbing. Our building has used them for boiler emergencies and they are responsive, efficient and professional.

They are always very professional and I was happy with the work. However, they did not leave me the warranty and I have now called twice to find out how to get a copy of it and still have not gotten an answer. I think overall they are the best plumber in Park Slope but this is very concerning that I have to call multiple times to get something that should have been left when the work was completed.

I needed a furnace repair in my Brooklyn home. Vigilante came and fixed my furnace and gave me a great price. I would totally use them again.
Thanks!

Got an appointment quickly. Danny was friendly and efficient, and, most importantly, didn't try to sell me goods or service I didn't need.

Had a nice chat with the online response girl. Requested a call back never got that call. And even with my email provided no contact either. Would of appreciated a call even if it was for a brief conversation to find out my problem.

Cancelled first appointment. Will rate service after today.

nice, helpful, honest and informative.

It's a bit expensive, but I trust them.

On the coldest night of the year (for really the last several years), I called my plumber to fix my boiler on an emergency basis. I have been his customer for over 10 years. He told me he would call me back in about 30 minutes. He did not. He did not respond to any further calls I made to him. Then, I called Vigilante Plumbing at about 10:45 PM. A plumber was at my house well within an hour and fixed my boiler. The plumber, Mohammed was extremely professional and courteous. Someone came the next day to inspect it further and had recommendations to maintain the boiler in the future. It was not cheap, but I felt good about the money I spent and that my family and my tenants would not spend the night in sub zero conditions.

The Vigilante team is always responsive, friendly and reliable. It makes it very easy to work with them when scheduling and communication is a breeze. Safraz and Steven from the plumbing team have been fantastic to work with. They took the time to make sure the job was done well, were very careful working in our home, and answered all of my questions so I understood the situation.

Vigilante is a employer I discuss with all my circle of relatives and buddies to apply. They deliver extraordinary service and do a very good job. Everybody who I recognise that uses them are very happy with there service and will keep to apply them for all there plumbing wishes.

Professional and courteous plumbing technician. Explained his work. Complied with the company's Covid-19 precautions as described in corporate emails.

Hi I m juniorman im good in installing in no hub, Sprinkler I have almost 2 ears experienc

We talked to a dozen AC companies about installing mini splits over the years. Mike from Vigilante was the first to sketch out an installation plan that would have minimal impact on our old Park Slope townhouse. Then the chief installer Peter and assistant Drew did a terrific job of concealing the tubing and wires through our basement and closets. They had regular oversight from an old pro on staff, and they called in backup for conventional plumbing work.

Peter and Drew always told us what they were doing. They were very careful about drilling holes and mounting pipes, and they brought the job in on time with no big surprises. You wouldn't normally think it about HVAC installers, but the Vigilante crew are real craftsmen of this particular discipline. Thank you Peter and Drew.

They were fantastic. They did a great job I will definitely use you again.

We called Vigilante to diagnose and fix a leaking radiator. The service team arrived within the allotted time window, was extremely thorough and did a very good job explaining the problem before I agreed to have him do the repairs. I would not hesitate to call Vigilante again in the future.

As usual when we use Vigilante (as we have done for many years), the technicians were prompt, courteous, helpful and skilled. This project - repairing a rather disastrous do-it-yourself plumbing project - went far better than we had any right to expect.

This is our second year to use their service. They are on time, knowledgeable, can recommend the best possible option under our budget, honest with their pricing from the beginning, etc, etc. They are definitely not the cheapest option out there, but we love their service and professionalism. Only issue, which we had, is that when they find unexpected issue and have to come back, they don't send the same technician, and the second technician often doesn't know all the work that we discussed with the first one. To solve the problem, we highly recommend anyone in the same situation to call the company to confirm the details of your second appointment. The lady, who answers the phone, is very good at managing the details and is super helpful to meet your requests.

Excellent service, John and Frank were courteous, prompt and absolutely professional.

They may be good, but I cannot imagine using a plumber who does not do emergency service during the dead cold winter nights!