Django Gilligan

Review of Vigilante Plumbing Heating and...

Furnace stopped working on a snowy day, of course,...

Furnace stopped working on a snowy day, of course, at my rental property and when it comes to emergency service the one thing I know is that Vigilante will always answer the phone but charges the most. I was prepared for this but the technician called me later once he arrived to tell me he found the problem and the total to replace my pilot assembly, spark box and gas valve attachment would be $1500 plus the $200 just to come out for the service. Total was almost $1900 with tax. He fixed it but the next morning tenants told me the house was cold. Heat was on during the night but at some point stopped working. Called the same guy at vigilante to come back that night as heat was not consistent throughout the day. Sometimes was working then would simply shut off for no reason. They came out that night AND the next NIGHT until the tech finally acknowledged he never attached a ground wire to the new spark box he installed and that might be the problem. Bottom line: We spent a lot of money and more valuable than that our TIME for an extra two nights to have missed this little issue. After he attached the ground the furnace has worked since then. I've since found other local plumbers who couldn't believe the amount we paid for this job and will my new go to guys vs Vigilante from now on. Very disappointed for the money we paid and then the extra trips to correct their error.