We have been customers for 50 years. VPHA has been getting better each year, particularly in its marketing and administrative management. Its technicians have expanded their knowledge of more equipment. I wish I could use them for 50 more years.
Absolute last time I use them again; you will no longer receive my business!
I ve had two really great experiences with the team from Vigilante. Last summer my central AC broke, they came within a day, they were on time and fixed our unit for a reasonable price. I thought I would need to replace the entire unit, it it turns out that we just needed to change the capacitor - which was much much cheaper than a full replacement.
Both times they sent the same technician to our house - a young man name Frank. Frank is friendly, on time, and very knowledgeable. Will definitely use them again.
Robert Smith showed up exactly on time and fixed two problems within an hour. One problem had to do with a 25 year old furnace that kept shutting down. He replaced the necessary parts. The other problem was with a water heater that had clogged pipes.
Do not use this company . They charge you for work that's not even done. I had to file a fraudulent claim against this company with my credit card company just to get my money back for a job that wasn't even started. Terrible people they are.
After four days with a broken toilet and an elusive plumber, I called Vigilante. We set and appointment for the next morning, they came when they said they would, did the work promptly and courteously, and now my toilet works! I would definitely call them again.
What a welcome sight to see the Vigilante Plumbing and Heating truck pull up with my new hot water heater! Great service! Great value! Quick Response!
Master plumber, Mike, is wonderful; he possesses expertise, is extremely helpful, affable, and reassuring that work will be completed efficiently and incode. The staff is very helpful and reliable; I highly endorse Vigilante plumbing.
March 6, 2019
The aforementioned is true; however, on
Date: November 12, 2018
Proposal # 255695-01
Customer ID 143292
Was a lengthly proposal which consisted of:
1. Mitsubishi Ductless HVAC system.
2. Laundry Room disconnect and remove the existing warm air furnaces and the exposed ductwork within the laundry room. Relocate the existing washer, dryer, and wash tub to the opposite wall. Terminate the gas piping not in use
3. Properly seal the existing sewer trap at the front of the home.
I have notified Mr. Mike Rutigliano that because of pending house expenses (i.e., new roof, pool work, and exterior porch and paver work) that I could not do HVAC system at that price. I have called him several times requesting a new proposal for the above item 2 (Laundry Room) be submitted.
I requested that item 3 (main sewer trap) be done as soon as possible because of the horrific order emanating from the sewer to the house.
To date, I have not had a reply from Mr. Rutigliano or anyone regarding this matter. I have renewed my service agreement, but I have no service regarding the above.
P. S. On Monday, 3-4-19, I requested service for a leaking garbage disposal and resetting of loose toilet bowl. Fortunately, this work was done the same day by technician, Safraz K. He was extremely professional, and affable performing the work. I even asked him to speak to Mr. Rutigliano regarding the main sewer to be done ASAP and the laundry room proposal. This has gone unaccomplished since November 12, 2018.
Vigilante Plumbing handled everything very quickly, Manny & Kenny did a great job installing the new water heater and removing the old one. Quick, neat and very polite and respectful. Would definitely call them again.
The owner scheduled me for an interview and when I got there 5 mins early, I was told he would not be able to see me because he was not in. His name is Sal and he is very unprofessional. Total waste of time and money taking a day off of work to meet him.
Have used this company twice, both "emergency" issues with our heating. They provided a reasonable time window, which they followed through on. Kept me informed of options, explained it all to me. Will use again & recommend to others.
Danny and Naz asked if they could arrive ahead of schedule. They were friendly, professional, upfront about costs, and fast. Excellent service.
Perfect job, they were true professionals. I earned a lot of respect for your company.
Excellent work: prompt and professional. The Vigilante Plumbing team replaced a broken toilet quickly and expertly. From my experience I'd highly recommend them.
Concerned that a knocking noise from one of our sinks, we had Vigilante come out to look at it. Mike S listened to my explanation, and my worries that it was a complicated "water hammer" issue. He looked at the sink, and fixed the problem with a simple valve adjustment. With the other work happening, he didn't even charge for the simple fix. Quick, knowledgeable, and I never felt like he was looking for the most expensive fix. Definitely will use Vigilante again.
First of all I appreciate that I didn t need to guess about when the project would commence. Scheduling was done in a professional manner. The plumbers were knowledgeable, efficient and courteous. I will definitely use Vigilante Plumbing in the future.
It is a rip off , stay away, just payed 3 times less than was given estimate
by this company. Before that payed 2 times total $700 for just
"detailed" evaluations!!! I fill STUPID.
Great and responsive! Solved the problem first time around.
service was great and fast , papa michele was thhe guy that came and we were happy with the job
Michele P and Matt S were great. They came within a couple hours of my call and spent half the day fixing a complex problem. They explained what was going on clearly, gave me options, and got the job done. Thank you!
Showed up on time and was very fast in assessing the problem with my boiler. Was thoughtful enough to look up warranty information and advised that the part was covered under the warranty.
I found Vigilante through a google search. The online chat feature was easy to use and courteous. I received a call promptly to schedule an appointment. The plumbers showed up on time and fixed the problem for a reasonable price.
Ben & Mikhail are awesome service pro technicians. They are very knowledgeable and very professional. They did a great job installing the water heater and repairing my furnace. I am very satisfied with their service. Thank you Vigilante Plumbing for sending me two of your best technicians.
A representative just hung up on me when I complained that the time window promised for the appointment was changed, and was no longer convenient. Previously, I requested a call back from the website and no one called..
We normally love Vigilante. They've saved us more than once in the winter, but this last visit left something to be desired. They replaced some parts, but they didn't fix the heat, forcing us to bring someone else in to finish the job.
Called with an emergency and was told they could not arrive until Monday. When I stressed the emergency factor, the receptionist rudely told me everyone is in an emergency, and I need to get in line. Not worth that type of service.
We had a great experience with Vigilante Plumbing as always. We were especially impressed with OBED S. He did an amazing job. He was very thorough, got all of the work done efficiently and his customer service skills are impeccable!
I have been using Vigilante since 2004. Always
150% satisfied with the service.
Vigilante is considered the top of the line plumber in Brooklyn. Great service.
What the heck? Called for an appt. on a Monday earliest appt. date is Friday.
The technician was clearly skilled at his work, and took the time to explain clearly to a layperson what he was doing and gave me advice on how to avoid repeated problems of the type I had. I would recommend Vigilante highly to anyone in need of quality plumbing services.
As always, attentive, expert, and friendly service (that fixed our problem)! Thanks again guys!
I think that they are incredibly overpriced but know when you are in a desperate situation that you'll pay anything. They are great on the phone and at Customer Service, prompt, respectful, but I really feel like they gauge you unreasonably when you are vulnerable (no water, not toilet, etc) as they know you are going to agree to it. Sigh.
Sal was very patient courtesy and pleasant with this old lady.,gave me info on my thermostat that I was unwared
When ever there is a problem that needs immediate plumbing attention, we call Vigilanti Plumbing. The technician Camilo Rolon came to us when water was coming out of pipes and gauges. He quickly sized up the problem, and went to work. We want to thank him for his quick and efficient work.
I have had the chance to meet with Mike R. through Home Deport. He was very informative and fit right in as part of the family. He in empathetic towards your needs and will go the extra length to get the work done and to assist you through the process. I guarantee you will not regret calling Mike at Vigilante Plumbing for your next plumbing work at your home.
I have a service contract. I called early Saturday evening that I have no heat, its 19 degrees, and was told they dont work on the weekend!!! They said they can set something up for Monday. Unacceptable!!! No I have to pay Homeserve and get a service contract with them.
Vigilante Plumbing has excellent service technicians who are also very nice people.
They arrive on time and do the job well and efficiently.
I ve been using them for years and have never been disappointed with the quality of service.
Vigilante just tried to charge me $1000 for installing a stackable washing machine and dryer in my apartment. No running of new lines or drains, this was simply to remove the old machines, and hook-up the new machines. Probably two hours work, and their estimate didn't even include hauling away the old appliances.
Vigilante plumbing is a class act.I have had them do work in my home begining forty years ago.
They always have sent highly skilled personnel .A master plumber and a helper.This time Demetri and Joseph worked on two different sink wastes and it was very pleasant to observe Joseph being supported in his acquisition of skills by the senior plumber .
Vigilante recently installed a water heater for us in a tight space with an equally difficult delivery and removal through a chute. All went well.
They are neat, clean and will make sure to protect any surface you mention.They also come with a well stocked truck.My experience is that they stand behind their work.They also arrive in a timely manner, communicating with you if there is a delay.
Check on coupons and senior discountsif you qualify. Plumbing is not inexpensive but it makes sense to hire an exlemplary company.
Bob Ackerman
Brooklyn N.Y.
Robert Smith was the lead technician on a job recently completed on my home. Robert and his apprentice Gaston were very professional, respectful and courteous the 2 days they worked on my home. Robert is skilled @ his job & his dedication was evident in his tireless work to complete the job on schedule. Some obstacles presented but Robert went out of his way to solve them.
More young men like Robert are needed in the world.
I have called Vigilante Plumbing on numerous occasions and never was I disappointed with their service. Vigilante Plumbing has been a life saver. I will always endorse Vigilante Plumbing.
I thought I knew who the best plumbers in Brooklyn were until I met Vigilante plumbing. After multiple frustrating attempts to get an appointment with another company and finally agreeing to a $240 fee to show up on a Saturday (even if no work was completed) I decided early on a Friday morning to give Vigilante a call, to see if what they say about 24x7 service is really true. They are not lying. I first called at 7:00am and got a message saying their office was closed but I could get a live representative if I wanted to for emergencies. I hung up figuring this problem really wasn't that serious and didn't require that level of service. I called back at 7:30 to a get an immediate answer from a representative who asked me "How can I make you smile today?" From then on I knew this experience was going to be good. The representative got an understanding of the work I wanted to get done and said she would be able to have someone stop by within one hour. I was in shock. To make the situation even better, the representative showed up early, by 8:03am. His name was Mark, excellent technician with 28 years of experience. I explained to him the work that I needed and he provided me with different options as to how I could be approached and gave me upfront pricing on each of the options. His work was fast an efficient and I was amazed to see the excellent technique he used to perform a task that I struggled with trying to perform myself. The cost was very reasonable and considering the speed of the service it was pennies compared to what I'm sure I would have had to pay elsewhere for that level of professional work.I will be coming back to Vigilante for all my future plumbing needs. Needless to say I promptly canceled my appointment with the other plumber on Saturday. They didn't even care to ask why I was canceling. Vigilante made my day, if you choose to use them I'm sure they will make yours.
Had a very good experience replacing my water heater. The technician was Luis R. and his partner (didn't catch his name). Both were very professional. They got here early; put down rugs to protect the floor; did everything carefully and cleanly; etc. Good guys and a well-done job.
Company was to be 24/7 when I previously used their services and why I even had a plan with them. However, if i I have an emergency and cannot reach someone then I cannot use them any longer.
First-rate work both personally and technically. Couldn't have been better.
This company will rip you off under no circumstances are you to use them.the billed me more than $850 dollars for a. service call Just cleanig. And restart a bolier they were at my premisis no more than 1 hr .They will rip you off .
I ve seen their trucks around the neighborhood for years and now I know why. My hot water heater went out on a Saturday and they dealt with it calmly, professionally, and honestly.
We re regulars with Vigilante. They ve replaced our boiler and hot water heater as well as numerous other calls for things that go awry in a 1925 house. This most recent call was for regular boiler service. They arrived on time and with the red foot covers not a speck of dirt was left behind. Vigilante is a little expensive but worth every penny.
The service I received was great! very friendly and cleaned up after the work was done. Great Job
These guys were available for a day-of appointment and were extremely friendly and helpful.
Great service as always. Provided alternatives and knew what he was doing. Vigilante provided same day service which was greatly appreciated. I also LOVE the way that the answer the phone! "Vigilamte, how can i make your day?" Brilliant!!
you decide. 4 ton compressor is not cooling properly. Vigilante -tech Robert diagnoses the unit needs to be cleaned, filter, coils and then the filter drier replaced- Total $ 1953.22 after he tell me he does the work, I pay him he tells me oh there is another problem the piston is to big so the unit will not work until you fix this for $ 1998.00. I feel so victimized - the same as if they held a gun to steal from you. When I spoke with the office
they think this is ok.
The coils were not cleaned I had to have another company clean them.
this is not over yet, but you should look somewhere else for a company with integrity - there is non here.
The plumber who visited, George, was super helpful and explained all the steps he needed to take clearly. He did the job professionally and was really great!
AVOID Vigilante...VERY unreliable, the receptionist is confused and borderline rude, they cannot accommodate emergency service requests, much better service available elsewhere. Save yourself the frustration.
I would give them zero stars if possible.
Beware of those guys that refuse to provide a reasonable ballpark estimate but charge a fee to come out and inspect a job. And if at all possible... if you are not a DIY person, arrange with a reputable big box store to have simple work done. They are more likely to charge appropriately to maintain their reputation.
I needed a newly purchased residential stove (~$600) installed - a simple enough job which involves connecting and sealing flex hose kit and testing for gas leak.
I called to request a "ballpark" cost and to have this service performed with the following result. After some cajoling, I was told that it shall cost
between $400 - $600 to connect a stove to a gas line - even no new gas line or plumbing required and that a call out fee would be charged if no work is performed. Home Depot charges $150 (current as of 2/1/2019).
Two issues: if this is their normal price then it is excessive; or if the price depends on my location it is predatory.
New stove ~$600 / installation ~$500.
On a side note, these services, like Angie's List and those listed on them, are creating a bifurcated marketplace which is going to make it very expensive for simple things to get done. These companies are inflating their prices even when they are not sharing their fees with a facilitator (like HomeAdvisors). Buyer beware!!!
Jeremy and Obed are like the real life mario bros the way they hooked up my shower when it wouldn't stop running. Thanks for the great service.
This is my second review of Vigilante so it is an updated review:
6/9/2019
We have used Vigilante for many of our plumbing and heating needs over the past 10 years. We recently installed a rather complicated split unit air-conditioning system on 3 floors of our house. We can sum up their service in 2 sentences:
1. They are very professional and do a good job.
2.They are not cheap. But when is getting anything done in New York City cheap unless you are very handy yourself or have a plumber friend who will do you a favor?
I think Vigilante is especially good when you have a complicated job (like installing a multi-floor split unit AC in a 120 year old house) , and you need to get it done right the first time. (Don't even think about doing a job like this with someone who is inexperienced - way too complicated).
Mike, the estimator from Vigilante, was the only HVAC professional we spoke to who suggested a creative way to run the AC lines through the cellar and up through the middle of the house so that we could (1) hide the AC lines to the extent possible and (2) hide the 4 mounted AC wall units. We live in a 120 year old, very traditional style house and we wanted to hide the AC lines and the mounted wall units to the extent possible. Mike's suggestion worked very well and we are happy with the outcome. We can now cool all floors of our house and the AC is whisper quiet.
The installation, which took 4 days, was handled very professionally by Robert and an alternating crew of 2 - 4 people. Robert was the key person during the installation and we have a lot of respect for his knowledge, expertise, and professionalism. Following Mike's proposed plan, the installation team had to run a lot of AC lines through our house. They had to make a number of holes to bring the lines all the way from the cellar up through three floors of the house, but they minimized the damage and we were very satisfied with the result. The AC lines and the wall units are mostly hidden and the AC system seems to be working well.
Of course all this good work comes at a price. As I mentioned before, Vigilante is not cheap. But retrofitting a 4 head split-unit AC into a 120 year old house is a complicated, once in a lifetime job. Once it's done , you never have to do it again. So for us, the price was worth it. There was one add-on cost which left a slightly sour taste. Vigilante does not provide the separate 220 volt electrical line running from the fuse box to the outdoor condenser. They recommended an electrician to do the work and we did not look for an alternative because we were out of town, and we wanted to make sure the electrical work was coordinated with the Vigilante crew. Anyway, this electrician and his 2 crew persons not only arrived late, but they charged us $2900 for less than 1 hour of work to string the 220 volt line. (And the 2 crew persons did all the work) . Even for NYC, this seemed like an outrageous price. But aside from this one hiccup, our overall feeling was "expensive but worth it" and we are happy with our system.
____________________________________________________________________
Prior Review
We have been dealing with Vigilante for over 10 years. As usual, the employees were super professional and efficient. They showed up on time, got the work done quickly and were extremely courteous and pleasant to deal with. They cost more than a handyman, but when you need a job done quickly (we had guests) and done right -- call Vigilante.
Will definitely be referring my friends. Very satisfied w the service
they did a great job and were super supportive. very personable. much appreciated
I've used Vigilante for several years and they are the first guys I call when I have plumbing issues. Every major issue has been resolved and I highly recommend.
CURTIS SLIWA NOE TELLS HE LISTENERS TO CALL
SPARTAKUS PLUMBING AN D HEATING.
I GUESS HE NEVER REALLY LIKE VIGILANTE PLUMBING
AND HEATING.
CURTIS IS REALLY A PHONEY.
Vigilante scheduled my appointment between 8 AM to 12 PM and showed up after 2 PM.
They sent a mechanic out the following day to make repairs to ventilation system and boiler.
The mechanic does not finish the repairs but wants full payment for an incomplete job.
Keep looking for better customer service representatives and mechanics.
Thanks Frank for spending an entire afternoon and evening in my basement so we could have heat. We are all very thankful.
Gas leak. But complicated, requiring registration of all gas equipment. Prompt, reliable, on time, fixed problem. But expensive - otherwise would be 5 Stars.
Expensive, but worth it. Make sure all applicable discounts are included in the invoice.
Replaced 50 year old gas boiler in Brooklyn brownstone. Kamal worked on estimate, Kevin preplanned the job and Michele did an clean, quick and professional installation.
Called twice for an emergency service and did not even get an answer for an hour...if I really did need an emergency I would have been in trouble
September 25, 2020
Mike,
I just said goodbye to Curtis, who was here to conduct our preseason heating check.
I want you to know that he was great! I hope that he is valued as an employee, gets the recognition he deserves.
Have a good weekend.
J
These guys are amazing! Fair prices, and everyone was super friendly and professional (and didn't turn their noses up at me because I know nothing about plumbing.) One thing that is worth mentioning is that even after Mike came and fixed my sink (on time and all) - he came back to my building when I called again: the blockage in my pipes went down to the neighbor's unit. He came back and proactively checked with every neighbor in the building to make sure that the problem in my apartment didn't go on to effect anyone else. Respect!
Under NO circumstances use this company!!! They are fraudulent. They charged for a part they never installed into an air conditioner and fraudulently signed the credit card receipt for work they did not do. BEWARE. I ended up with a bill for over $1000 for a special they were offering for a AC tune up for $149!!! SCAM ARTISTS
Prompt courteous service. Professional efficient service. Highly recommend.
They did a fine job - gave a fair and honest assessment, provided all required insurance forms to the building, disclaimed all risks, and were easy to work with.
We have used Vigilante for 15 years since we bought this old house. They are not the cheapest but their service is first class. Their personnel have always been top notch but I was particularly impressed with the engineer who came out for our annual tune up this week. His name was Manny, and not only was he efficient but he was incredibly respectful of our strict Covid precautions. Highly recommended.
DO NOT USE THIS COMPANY!!! They installed my boiler a little over a year ago, the pump went and they said it wasn't covered by warranty because its not part of the boiler, (did I mention that I had called them five times), then they quote me number that is twice the price than everyone else to replace their faulty pump. That is as bad as a company could get
Rip off and scam. This company is the worst. I should have looked at the reviews before using them. They opened a line in my basement and didn't close it and turned the water on then they left. After they left I came downstairs to my basement flooding with water. I had to call an emergency plumber to fix what they left. I called them for a refund and they said the flooding pipes in my basement was my fault and the manager said he trusted that his employees wouldn't do that. They Charged me 400$ to snake a drain which is so crazy expensive then said the problem wasn't that and that I needed a cleanout which would cost 2,000$. So basically I gave them 400$ for nothing. They also made a mess in my house and didn't clean. I found a different plumber snake the drain, fix the problems they left and fix my plumbing problems for 200$. A clean was never needed and they wanted to charge me 2000$. They are scammers!
Michael S was very honest, straightforward, professional and courteous. I think he provided a fair estimate, and I look forward to the work he will be doing on our home.
FROM Edward Recently did an oil to gas conversion and am very happy that I chose VIGILANTE simply because they told me the boiler size I needed and the btu's I needed to heat my home unlike others who were oversizing the boiler. VIGILANTE took time to get the job done right. The plumber technician PAPA MICHELE did the work excellently. PAPA MICHELE had all the knowledge to set up my gas boiler and water heater.When you look at his quality of workmanship and detail it is beautiful. PAPA MICHELE is like the "MICHELANGELO" of plumbers. I highly recommend PAPA MICHELE if you need any plumbing work done. VIGILANTE has a gem like PAPA MICHELE. My rating for PAPA MICHELE AAA+ and VIGILANTE AAA+ VIGILANTE and PAPA MICHELE are reliable and dependable. That is why I hired them. You've tried the rest now try the best.
I have a contract with Vigilante to service my Heating and Air Conditioning seasonally. During their last visit I also needed a faucet tightened, which is in a hard to reach area and was tricky to get to. I was ready to just live with the loose faucet as it was, but the technicians were determined to figure it out and fix it before they left. The two technicians that were sent were professional, pleasant and friendly.
I highly recommend Vigilante Plumbing.
Vigilante reacted immediately and made a plumber available with my first call. Michele came and advised me of my options with regard to fixing the old or investing rather in a new toilet. We went thru the different options together. Then we arranged for a return appointment to install the new toilet. The workers were professional and courteous. They installed the toilet quickly and professionally. The only thing is that they didn't clean up after themselves that great and I had to spend some time cleaning, but it is hard to get every bit of plaster and markings and such made around the work area! The toilet is wonderful, but it has a low flush pressure which we think may be due to a more ecological style (less water waste). I would definitely call Vigilante again!
I am very delighted with all the work Vigilante does!
Mike R came to my home to assist in my furnace i have tried other companys and no one knew what the problem was , Mike did he got his crew and the jod was done amazing very reliable company and Mike was a sweet heart i thank him very much
they are not bad - but they definitely don't coordinate with customers' time, it's very inconvenient for me to stay home whole day just to wait for the technician to come. They may give you their words that they would come after 6pm but they seldom keep their words. I usually need to take a day off from job to wait for them. This happened a few times in the past year or so
Professionals. Gets the work done easily and dependably. Don't use another option even if the undercut Vigilante.
Avoid at all costs . Awful experience . They are your typical corporate America Donald Trump loving company that all they care about is in and out jobs to maximize profits . My landlord/aunt hired them to fix a gas leak and do some minor corrections to the boiler . We haven t had gas for a month and half. They said they where keeping us safe .(bunch of bs) Eventually we got our gas back . But it was such a long process. They also tried to do shortcuts and not file our job luckily my cousin is an engineer and told me they need to file this job . Imagine if I wasn t on top of them for this. We would have payed for a job that is not filed . Good Luck trying to reach the owner . The office / managers guard him like he s the president. It s a shame for a company that s been around this long To go down this route of trying to cheat people out of there money.
Very responsive, professional and super nice! Amazing and trustworthy service! Will definitely use them in the future.
I had a really great experience with Vigilante. I needed a whole new boiler and didn't know very much about where to start. They impressed me right away with the consulting process where I could tell Mike and Aaron really knew their stuff and were making recommendations that made the most sense for my exact set up. The installation was pain free as well and went pretty much exactly how they told me it was going to go. Robert and Joe were professional, friendly and easy to work with on that front. Would recommend the whole Vigilante team to anybody.
I would give no stars if I can your not allowed to talk to the plumbers just a stressed out customer service girl. The plumbers do not come out to sites to evaluate before delivery of water heaters. Very unprofessional will never use them. I rather pay more for people with great customer service.
bestbrooklynplumber.com
