Jennifer Weinmeier

Review of Vigilante Plumbing Heating and...

I would give this place 0 stars if I could!! AVOID...

I would give this place 0 stars if I could!! AVOID THIS PLACE AT ALL COSTS!!! THEY ARE A BUNCH OF CROOKS!! They ripped my mother in law off so bad!! It's so terrible what they did to a senior citizen! Awful!! They run their business on defrauding people who don't know any better ... it started with a leak in my mother in laws pipe so she previously used vigilante to install a new hot water heater for her so she called them again they sent someone out to "diagnose" the problem he said the hot water needed to be moved and it's an 8hr job so they had to send another team out early in the morning to complete the job. She agreed to the price of $900 and made an appointment with the office for a new team to come out early the next morning. My mother in law gets paid by the hour and is not paid when she takes time off and is living on a tight budget. She took the whole day off of work and waited and waited and waited. Finally at 11:00 she called and the girl in the office said oh the guy is getting your new pipes now and will be on the way. So my mother in law waited some more and the men still weren't there at 12:50! So she called the office again and the girl said oh they will be there soon. They arrived at 1:30 made my mother in law agree to another $950 and she didn't realize they would be doing so little work she thought it was a huge job being that the man who previously came out made it seem that way. The men spent more time outside on the phone than working in the home they did about 20 minutes worth of work and changed 2 small pipes and charged her $1850!! That is unbelievable!! When my husband found out what went on he knew she was defrauded and taken advantage of he contacted other plumbers and they said it should not have been more than a $500 job and that was on the high end. So my mother in law calls the company and speaks to the sales manager and tells him the situation he gets back to her and tells her he will change the price to $1150 this is still unacceptable! He then tells her we have to pay for travel time and truck maintenance and this and that which has nothing to do with my mother in law ... she should have only been charged for the 20 minutes of work and the 2 small pipes that were fixed. This company is disgusting and it's so sad that they do this to vulnerable people that don't know any better. Do not give these people any business they don't deserve it for the way they treated my mother in law!!! It doesn t make sense that they told her it was an all day job that had to be started early in the morning but the day the men were supposed to come they didn t get there until 1:30 so they already knew it was an easy job that wouldn t take long! How disgusting!!