Anthony DeVito

Review of Vigilante Plumbing Heating and...

I had a leak in my basement from a drain pipe sect...

I had a leak in my basement from a drain pipe section that went into the main waste pipe under the basement floor. I called Vigilante, whom I have used before, and scheduled an appointment. Michele Papa was the lead who arrived with his co-worker exactly as scheduled (and it was great that Vigilante called me that morning to inform me the men where on their way). Because the pipe into the floor was broken from the years of use, Michele immediately recognized that this job might be larger than originally planned. He took photos to provide the home office and also arranged for his supervisor to stop by before work began to confirm his findings. Michele provided me an appropriate estimate range with the caveat that it would be refined once he opened the floor to assess the situation with the main waste pipe. Michele and his co-worker were extremely thorough and provided me specific options to allow me to choose the work to be done. They finished the initial install of the new pipe and did a great job cementing the basement floor. At each step of the procedure they had me check the work. Given the cement needs 48 hours to completely dry they are scheduled to return the end of the week to complete the job. They made sure to clean up any debris from the job and take it with them. Evidence of my satisfaction is that I will have them, when they return later this week, install an exhaust outside for the dryer in the basement. I recommend Vigilante and Michele in particular without hesitation.