I can never get support when I need help. I was an...

I can never get support when I need help. I was an uber eats driver and my ratings went from 100 to 96 all because uber eats support was not there to help me. Now my acct is deactivated for there own fault not mine if I could give zero stars I would. They messing with people lives and financial support. I don't like how they say they will not count late deliveries against you when they have blackouts for 2 hours but they do. Then they don't have real live support even at their headquarters it's a joke. Playing with people lives