Dropped my Iphone in an Uber car. Called Uber righ...

Dropped my Iphone in an Uber car. Called Uber right away, it took 10 minutes to connect and pass through the security questions. When I asked them to connect me with the driver right away, they said they don't have access to the driver and I have to contact lost and found. I said it may be stolen by a passenger and plz put me in touch with the driver, and every second is crucial, they said this is the procedure. Ridiculous.