Toyota of Simi Valley Review

Always friendly, and they keep you informed of everything going on with your car while you wait.

Mr. Carpenter was very pleasant and responsive to my needs.
Thank you

I was referred to Austin by my friend. Austin helped my Father and Uncle with both of their vehicle purchases and gave great customer service. If you want to buy a car from Simi Valley go see Austin.

The service representative was rude. Will take my vehicle to another dealership.

My boss was treated terribly in public by these guys... Better to go somewhere they show customers respect.

first of all Amanda is so warmth and friendly...to top the experience their technician found re-routed wire .... so honest and effective group of people fix a problem that Toyota of TO couldn't repair.... thumbs up

Carlos Holguin from ACC

After two days visiting dealerships I can say that only Toyota has an excellent customer service, Ed exceeded my expectations by helping me with the purchase of my first car I am very happy thanks for trusting me

I have been here for recall service several times. Everyone at this Toyota dealership is always professional, friendly, and helpful. All work is well explained and wait times for service reps or shuttle service are quick.

I got signed in as soon as I got there. The staff member who helped me was courteous and professional. A very pleasant experience!

Excellent service as always. Took my Highlander in for 80k service along with new brakes. My Service advisor Patrick was very helpful & explained everything to my satisfaction.

If you buy used car here, make sure you check car gurus first because they will slap you with 2k$ more on the list price and remind them about your full tank, not sure if they intentionally let go of the car withoht being filled though.

Wanted to give a big THANK YOU to Brynner Falcon from Simi Valley Toyota. My family has now leased to vehicles from him in less then 2months!. The Tacoma and the CHR are both such great vehicles, and we got such a great deal. Thank you for all the time and effort. If anyone needs an attentive, nice, respectful and attentive sales person, Brynner Falcon is your guy!

Worst service experience ever. After calling to set my appointment and being told it was ok and they were going to honor my last service. I arrive at 7 am only to be told rudely by a rep Peter that he won't allow it. He rudely points at the service wall and says don't you see where you car is in that. I explained to him I was told it was ok. He continued to smirk and rudely huff your car is due for a major over haul at $299 that's all you can get or leave. I still trying to get at least my oil change because I've already missed work and he said that it's $99 so sarcastically. I said never mind, all he could say well good your car is still there and your keys are inside and you can leave. To think my lease is up soon and I was considering buying my new car there because they had been great up until this incident . This person is not a good service rep at all. Such a waste of my morning.

Great dealer to take your Toyota to. Great communication and none of the run around like you get elsewhere.

Excellent service! Very communicative and easy to work with.

The Best Buying experience we've had in purchasing a new vehicle in years.
We appreciated their patience, and No pressure selling. Matt and the entire staff always gave us the freedom to review cars, test drive, ask Questions, without the pressure of someone looking over our shoulder or pressuring us to purchase. If you want the freedom to decide on your own, and yet get outstanding support when you need it, Please stop by and visit. We received a very fair price, and when we picked up the vehicle there was no pressure to buy any add ons. The car buying experience can be stressful, but Matt and the entire team made it very easy and convenient for us. Thank you to Matt and the entire team for their help.

Warning: Do not take your business to Simi Valley Toyota.

Toyota quoted us $548 for an alternator that was in stock and could be repaired today, so we towed the car for repair to Simi with Hank s estimate in mind. Car dropped off at 8 am stating we were there based on Hank s quote to get the alternator replaced. We were told an inspection would be done to verify alternator repair, and the $139 authorized would be voided upon completion of the repair. Signed for the inspection and left the car. Called mid-day with no response. At 430pm we find out no repair has been done, only diagnostic now quoting $2100 for repairs including a battery that was tested in the morning as being fine before arriving to Toyota. Also just advised at that time that Hank is at the Thousand Oaks Toyota, and the estimate was probably incorrect on a wrong year or cylinder size (which was verified over the phone in the morning). No communication upon drop off, and no communication all day even though promised it would be done by 5. Missed work, no car, and another day for repair. Really left with no option except to start over somewhere else including retowing and paying the $139 evaluation fee, which we can t do. Thanks Toyota of SV for trapping us, for poor communication and poor customer service. Having to pay $200 more than the original estimate, missed work, and an extra day without a vehicle. Poor communication and pretty much dismissed- what do you want to do? at the end of the day. Never again will I come back for business, even though I have two Toyota vehicles.

Kam was the best he helped me choose my first car and I love it ! Thank you so much

We had a great experience buying a Prius C at DCH this weekend. In fact, it was the best car-buying experience we have ever had (we are both in our mid '70s so that is a lot of experience). Cesar Garcia was our sales rep.

We were unsure that the car would be what we really wanted, so he (they) let us take the "unwind" car for an extended test drive (it already had about 300 miles on it from a short-time owner whose credit had fallen through). Then we went home to do some research that evening. We wanted to check on whether the price was really a good deal (it was) and whether getting a 2012 with all of the "bells and whistles" would be better than getting a 2013 with fewer features (it was). So we went back yesterday and bought it!

We had also researched extended warranties and found we could get a better deal through an insurance policy, so we declined the policy they were offering. We declined a few other options, but did opt for the interior/exterior surface protection (sort of like Scotch Guard for the whole car). We want to keep it looking nice!

After the paperwork was done, Cesar helped us sync my phone to the bluetooth system and showed us a lot of the features. He also told us it would probably take a while to learn how to use everything and to come back whenever we needed and he would help us learn to use them. It is sort of like driving a powerful computer!

The car, when "delivered," was perfect. It even had a full tank of gas! I would definitely recommend buying your next Prius (or any other car) at DCH Toyota of Simi Valley.

The 2018 Camry that I bought had a TERRIBLE radio. Very confusing and poorly working proprietary system to pair with cell phone, control other functions, etc. Also, loud wind noise from outside mirrors on the freeway, the visor wouldn't stay up, and the brand new windshield wiper streaked and smudged. Awful car, and I've driven Camrys for 25 years. Adding an integrated after market Sirius radio had nothing but problems. Don't buy a 2018 Camry. However, DCH did their best, worked with me, and although it took the general manager to step in, they eventually made good in their efforts to come up with a satisfactory solution. I now own a 2018 Honda Accord and ABSOLUTELY LOVE IT!

Jason was fantastic. He made the process easy and pain free.

I am a return customer. This time the service was by far the best. Kelly Gugerty their Internet manager did an Amazing job, we walked away with 2 cars instead of one. Make sure you ask for her when you go get your next vehicle. I have already referred a few people to her.

Another great visit to DCH Toyota for service. Amanda was great to work with and the coffee and service made it pleasant.

It's a good Dealer! but very arrogant employees! Never buy a used car from them! They just want the car to be dispose then bye bye! Not all buyers are dumb guys!

Karim is the absolute best! My dealer of choice from now on.

I HAD JANE CONWAY FOR MY SERVICE TECHNICIAN AND SHE WAS POLITE AND PROFESSIONAL AND TOOK CARE OF ALL MY NEEDS. SIMI VALLEY DCH TEAM ALWAYS GOES OUT OF THEIR WAY TO HELP ME. THEY GET ME THE HELP I NEED WITH MY SCION XB AND I CAN COUNT ON THEM. I AM SO GRATEFUL FOR DCH EXCELLENT CUSTOMER SERVICE!
A) I BOUGHT NEW TIRES FROM SIMI DCH AND THEY HONORED THEIR WARRANTY WHEN I GOT A NAIL IN ONE TIRE. THEY REPLACED THAT TIRE FREE AND UNDER WARRANTY.
B) DCH DISCOVERED THAT I NEEDED A NEW BATTERY DURING AN OIL CHANGE APPOINTMENT. THAT MEANT SO MUCH TO ME!
THANK YOU SIMI DCH TOYOTA

Our best car-buying experience ever! Brian, Cody and Dean are good people.

My expierence buying the new 2018 Toyota Corolla iM was very delightful. David Esqueda was very nice and helpful and we very much appreciated all he did for us. I would definitely recommend to go to him when considering leasing or buying a new vehicle or used vehicle.

I had my 2010 4Runner towed in for stalling on the Freeway. It took 4 days get it fixed due to a bad sensor, covered under the 36/36 warranty. I had to beg them for a status update several times. I had too actually go by the shop multiple times for a status, two days after no communication from the service department. Very poor communication and broken promises to call with a status. The day the car was supposed to be ready, I called several times and finally reached a service person who told me my car was ready and no additional services was required. When I got home I reviewed the paperwork in detail with indicated that I need brake service, dirty air filter and a tire rotation. I thus call and was told to bring the car back for couple of more days. Really, like the hundreds of dollars in car rental fees were not enough. This is the same Toyota dealership; I have been going to for two decades. Up til now I have always had exceptional service. To be fair it has been a couple years. I should have read recent reviews on different web sites before towing my 4Runner there. This will be the last time I will ever take any of my Toyotas to this service department for service.

This dealership has improved tremendously. All the employees were helping other customers and the service manager Mike helped to sign me in. This impressed me to see he didn't feel he was above helping customers. When I went to pick up my vehicle he helped point me to the person that took the job over for him. Kudos to Mike!

Kareem was a huge help when shopping for a used car, a process I've never gone through before as this was my first vehicle purchase. Kareem was friendly and thorough and got me exactly what I wanted - after three hours of tough negotiating with him and the sales managers. You won't avoid the red tape and beaurocracy that comes with a dealership trade-in, but Kareem made the process as painless as possible.

Everyone went out of their way to be helpful,and they were quick and had great coffee

Great service and experience with Chris. He was courteous, helpful, and service was completed in a timely manner. I will be back!

Fantastic experience for routine service visit. In an out in less than an hour from my same day appointment time. Amanda is great.

Kam was so helpful with buying my new car! He was so pleasant to work with and did his absolute best to make the deal work for both of us. A very genuine salesman!

Professional, kind, and attentive people assisted me with the needs of my vehicle. I was truly pleased!

Great experience working with Brendan. He really made the buying experience easy with no pressure. I would recommend him to anybody.

Had a great experience purchasing a new Toyota Tundra TRD 4x4. Thank you

I had a great experience with the Service Department. My car had a recall that needed to be fixed and I was able to get an appointment within the same week of receiving the notice in the mail. Everyone in the Service Center was helpful and friendly.

Just a 15,000 service ... was very happy with my service.

I'm too upset and frustrated to say how badly I felt. The only positive thing I can say is Cruz the customer appreciation rep treated me with care and respect. Maybe Cruz should be the model that Larry Puryear uses to teach the rest of his employees how to treat customers... because I'm damned sure that DCH did not pay me to purchase a vehicle. DCH for me equals Disappointing Careless Hoodwinking

I actually went into the dealership not expecting to buy that day. I was looking for a blue 2017 Highlander, and they had just received one the night before. It was still covered in the plastic, dusty and obviously brand new. Ed Sayed was working that morning. I knew Ed because I had talked to him previously about buying a hybid highlander, and he was able to answer every question I had. So, when I saw Ed on this morning, we already knew each other. Again, Ed answered every question, shared his knowledge about the upgrades and mechanics of a 2017 highlander, and in due time, gave me a very fair and competitive deal on the car. Remember, I had no intention of buying that morning, but Ed made it so easy that I couldn't resist. Then, onto Ivan, the finance manager, who also was extremely personable and professional. I met the sales fleet manager, who introduced himself, and the branch manager as well. I hate buying cars, but this team made the buying process so much easier; I couldn't have asked for a better sales team or a more professional Toyota branch. Ed was terrific. I even went in the next day, and again, he was there to answer new questions I had. Terrific guy. Thanks to everyone there, especially Ed, for helping me get a fair and expedient deal on a beautiful car. I will be sure to recommend you to everyone I know. Best to all.

I was a little nervous going in, buying my first car of the lot, but Steven was a great help. Steven and the rest of the staff s friendliness and helpfulness were a big reason as to why I went with a 2021 Corolla! I will be doing business here again down the line. Thank you Steven and the rest of the staff.

I go out of my way to get service done at this location. The people are always friendly and I feel like they really care about my car and how safe it is to drive.

nice waiting area and plenty of outlets to charge devices, super friendly staff

Took 30 mins with an appointment to check in our vehicle for service.

They bought my vehicle at a fair price. It took only one hour to complete the transaction. Salesperson Eli was great. Everyone was great.

Quick and fun. Good deal too. Our 3rd Toyota from Simi Valley Toyota. That should speak for itself.

Had a good experience buying my first car at DCH Toyota Simi Valley, took time but eventually got a good deal - Kam was instrumental in facilitating this for me, great salesperson and a nice man, definitely recommend both !

Our experience at Simi Valley Toyota was a pleasant one. I was in the market for a new Prius, and Moises and team made the experience seamless throughout the process. I ultimately selected a 2019 Prius, and Moises educated me on various features and highlights of the specific car I liked. I was able to test drive two different versions of the 2019 Prius, and both were great, with one having slightly better features for me than the other. We have purchased and leased cars from Simi Valley Toyota in the past, and we have had great experiences each time at the dealership. Thank you Simi Valley Toyota for making the car-buying process smooth overall!

I was pleased with the service Toyota provided. Excellent job. Thank you.

I happened to be at the dealership getting service on my car while there was an impromptu birthday celebration for one of the employees. What impressed me most was the genuine friendship each had for each other. The sign of a successful business, in my estimation, is how the employees treat not only customers but each other. This is a good indication of the kind of leadership that starts at the top.

Excellent service and communication by all staff members. Thank you!!

The usual transmission exchange fluid that other toyota dealer comparison.
Thousand oaks toyota =$139.00v. DCH TOYOTA OF SIMI VALLEY $210.
$70 MORE THAN TO TOYOTA.
TOTAL RIPPED OFF.
THEY CHANGED MY ENGINE OIL AND THEY FORGOT TO PUT THE CAP BACK RUINING THE TRANSMISSION.
YET, THEY HAVE NO RECORDS OF IT. LUCKILY, I HAVE MY COPY.

FRONT OFFICE AMANDA IS EXTREMELY RUDE AND EVASIVE AS TO PRICES.

Marco in parts gets me the right parts on time. Great customer service! I drive 45 min from my home, worth the drive even if theirs a dealer 10 min from me.

Most impressed with their Manager, a Ms. Gugerty who made the entire experience wonderful, along with her staff. If you head into this dealership make sure you contact Kelly Gugerty she's the reason I bought.

Robin is the best! If you ever need your Toyota serviced, go see Robin!

I am very happy with the service. Jim Landreth the sales man was a terrific person and very patient with us. He helped us all day without any break. The finance was also great and was very helpful. Will refer the service to friends and family for sure.

We have always been pleased with the quality of the service we have received at DCH Toyota of Simi Valley. The service staff is friendly and very capable.

Experience was easy from booking my appointment to dropping my car off. They took care of the car andealers gave me a realistic wait time.

great people in sales and finance! upstanding and honest!

Thank you so much Brian and Dean, my experience at DCH Simi Valley was great. Brian Lamb and Dean Dixon were both very friendly and made the leasing process very easy. Both were very friendly and easy to work with. Thank you!

Got great service and support at DCH Toyota Simi. Shout out to Juan Carlos for the help.

WARNING.....we were ready to buy a new car from them had a set price via text...had traveled 2 hours when saw they had put 1200 dollars in fees for things we didn't ask for and were told we had to get them that is why they can give you a good dea this is the way they make there moneyl ....we tore the contract and drove 2 hours back home without the car....they said it is what they do with all the cars their standard practice according to one of the managers

Gus is a terrific sales person. He sensed my apprehension about buying the car I wanted and gave me a lot of reassurance and information and options. I really couldn't say no after all that. He made me a good trade-in offer and the deal was done in a few hours. The other staff at this location were all very friendly and helpful too. I had a great experience and am truly happy and satisfied with my Prius.

DCH of Simi Valley is awesome. Just came today from DCH, and Mr. MICHAEL , one of the Service Advisers (I believe) help me with my Tire sensor issue. This is the second time he had help me, NO APPOINTMENTS, just dropped by because this issue has been bothering me lately. He said, "you're worrying too much.". Not if you're a woman without any "know how" on cars but to drive. He is very helpful and approachable, just like a car dealer personnel SHOULD BE. I thank GOD I bought my car from them. DCH, what a name but it is true... DELIVERING CUSTOMERS HAPPINESS- and PEACE.. It is what it is. They REALLY are a BIG HELP to the community! Cheers for them!

Friendly and professional staff, great service for my car,

I took my truck for service today with no appointment. The service department gave me priority because they didn't offer shuttle service to Woodland Hills. I was out of there in 1 hour.

always seems to be a bunch of extra stuff you need that you didn't need when you went in

Gaven helped me find the perfect car. I m VERY happy with it. He s a great sales professional: helpful and respectful without ever being too pushy. He really went the extra mile, staying late on a Saturday night at the dealership and driving the car over to the house the next day. I highly recommend asking for Gaven.

Thank you Austin for making our experience at Simi Valley Toyota so easy and smooth, I would highly recommend you and this dealership!!

Very happy with my current experience with both Service & Sales Department s @ Simi DCH. I had had a really bad experience many years ago & hadn t been back to this dealership since, but was towed in after my vehicle broke down & Patrick in Service went above & beyond to help me out. After deciding to trade-in my vehicle, Samuel in Sales helped me get the new truck I wanted & Tatiana helped make sure I got all my non-factory accessories off my old truck. They really went the extra mile for me & got me back as a customer! Have nothing bad to say about this dealership anymore!

As in my previous time, I found the service to be exceptional.

Horrible service I went there just now, with a bad battery. That,just got purchased a Year ago . They gave a hassle becousee they said company got sold and Is owned by a,franchise they said its,no record becousee they clear out all information. I've there me and my family for over 20 years to service all my vehicles. For now on I make sure no one go there any more im very disappointed.

The truth is the first time I took a car in a dealer and had a good experience and thank you for your treatment and assistance that you gave us in this dealer thanks to all the staff that attended us. Luis barajas

Amazing service no one treats you better then they do will definitely be back to do business with

Great job by the sales staff, most especially Brian.

Brian was amazing! Brian is so knowledgeable and helpful. He made everything so easy! I love my car!

The service department were very courteous and prompt.

- Timely follow-up
- Scheduled appointment and timely delivery of car
- Kept informed about car maintenance process
- Friendly and informative
- Excellent description of issues fixed and follow-up issues.
- Courteous and professional.
-Great experience!

My husband and I just leased a 2020 Toyota Carolla today and Gaven made the entire experience a pleasure from start to finish! He is friendly, knowledgeable and patient. He is a great listener, as well! He took in all that we shared about what we were looking for, why, our budget and preferences and he truly delivered it all! If you need a new car, I encourage you to go see Gaven at Simi Valley Toyota!

They bought my Jeep Wrangler for a fair price, without haggling. Great experience.

Worked with Gaven on purchasing my used car. Very eager, informative, and helpful with my trade-in. Would definitely purchase another car from Gaven!

Skyler was very helpful and knowledgable of the toyota cars

We had put off buying a car for a long time as neither my husband or myself were looking forward to haggling with sales associates, etc.

Ron Giannoni was great to work with, and the entire crew of at DCH made it relatively painless. We are very happy with our experience.

My husband and I just bought our car from DCH Toyota Simi Valley and would like to thank you Jacob, Angel, Miguel, Eddie, Steve and the supervisor on duty on May 20th evening (whose name we unfortunately don't remember) for the wonderful customer service you provided us.

This dealership is transparent, honest and friendly + provide good prices on vehicles. We felt like the service personnel we encountered really tried their best to help us and make our new purchase a really nice experience.

We have already recommended this dealership to our friends for their future car needs. Thank you DCH Toyota Simi Valley! It's no wonder the place has such good reviews!!

Service is excellent. Provided shuttle service, very efficient. Only complaint is cost, oil change and tire rotation = $85.00

Jay Z and the rest of the team took very good care of us. Probably the best experience we've had at a car dealership. Very good experience. Highly recommended!