Warning: Do not take your business to Simi Valley ...

Warning: Do not take your business to Simi Valley Toyota.

Toyota quoted us $548 for an alternator that was in stock and could be repaired today, so we towed the car for repair to Simi with Hank s estimate in mind. Car dropped off at 8 am stating we were there based on Hank s quote to get the alternator replaced. We were told an inspection would be done to verify alternator repair, and the $139 authorized would be voided upon completion of the repair. Signed for the inspection and left the car. Called mid-day with no response. At 430pm we find out no repair has been done, only diagnostic now quoting $2100 for repairs including a battery that was tested in the morning as being fine before arriving to Toyota. Also just advised at that time that Hank is at the Thousand Oaks Toyota, and the estimate was probably incorrect on a wrong year or cylinder size (which was verified over the phone in the morning). No communication upon drop off, and no communication all day even though promised it would be done by 5. Missed work, no car, and another day for repair. Really left with no option except to start over somewhere else including retowing and paying the $139 evaluation fee, which we can t do. Thanks Toyota of SV for trapping us, for poor communication and poor customer service. Having to pay $200 more than the original estimate, missed work, and an extra day without a vehicle. Poor communication and pretty much dismissed- what do you want to do? at the end of the day. Never again will I come back for business, even though I have two Toyota vehicles.