Toyota of Simi Valley Review

I had to go for a airbag recall. It was refreshing everyone was very nice actually acted like they wanted to be there. Very friendly. Awesome job.

Worked hard to get the sale but after the paper work was done so was the customer service.

I just purchased a new Car from them. Being my first time buying a new car from a dealership, they made the experience a pleasant one at the least. They were more than helpful in explaining everything and covering every detail. I figured it would have been more overwhelming than it turned out to be but it was a very relaxed experience. Ask for Austin!

Great service! Professional staffs with capable techs- this is what one can expected from DCH Semi Valley. I ll buy out next car from them just based on my most recent experience with their service team.

Best experience ever. We sat and waited for our car to be ready and were in contact via text messages with the service person. We had coffee and read and time went by quickly.

Staff was great. They made the purchase experience easy.

The staff at DCH Toyota of Simi Valley were absolutely exceptional and outperformed any dealership I've ever encountered. They took it upon themselves to produce the very best offer, options, financing, and most importantly, fit, for my needs. You will not be disappointed if you give them a chance to find the right fit for you. I had a great experience and I would highly recommend DCH before you buy any car.

Simi Valley Toyota has the greatest, easiest and most professional experience purchasing my first car. I got the Rav4 Hybrid and couldn t be happier with it! Thank you to Michael and Luis for great communication. I recommend getting the Rav4 Hybrid :)

If your looking for a hard to find new tacoma this is the place to go. And the person to ask is Brian Lamb he personally owns one and knows everything about them. Im a taco fan, hes a taco fan, if you are a taco fan then go here. Him and Norma gave me an amazing deal.

I recently purchased a 2019 Camry XSE from this dealership. Unbelievably pleasant experience. Our salesperson, Joey McCorkle, was wonderful and caring. We drove some distance to come to this dealership because the car I wanted was only available at this dealership. Joey took me for a test drive and afterwards, he offered to show us some numbers without going through the normal "4 square, fill out the credit application" process which has made car buying in the past akin to pulling teeth. The numbers worked both on the new car purchase as well as my trade-in and, we thought, "Let's do it." We will not hesitate to recommmend Simi Valley Toyota to our friends.

I bought the car there and that was a good experience and I have only taken it there for service and they are great. Yesterday I took it in for a recall and they said it would be 2 days to repair and I had my car back by 4 PM the same day. I recommend them as a honest and trust worthy dealer.

Michael Harry has been my service coordinator for the last three visits. He's always courteous and gives his attention to conveying information in a way I can understand.

Brendan was very helpful. He helped me find the Camry that had everything I was looking for and made sure Toyota got me the best deal possible. Would buy from Brendan and Toyota again, no question.

Bought thru Costco. Noticed same people working there who were there 11years ago when we bought before. Says something about the company. Car buying sucks but they made it as painless as possible. Highly recommended.

This dealership is full of phenomenal people. I own a Jeep...a JEEP...not even a Toyota and these folks went above and beyond to deliver me an experience and help me get my car in working order again, regardless. Highly recommend.

Very quick service, excellent staff. They were attentive, pleasant , and helpful. Really appreciate the coffee available for those who are waiting for their cars

Although my service price was high it could have been more. They gave me discounts to bring it down as much as possible, thank you. They were able to finish my repairs in one day, faster than thought, even with the need to order a part. They always do a good job with a smile. This is the reason I always come back again. We have been using DCH for 10 years.

The DCH Toyota of Simi Valley is awesome. Great Service Department.

I was inquiring on a pre-owned vehicle they had for sale. I was given incorrect information due to a mistake one of the managers made. After driving to the dealership and them realizing they made a mistake on the vehicle I wanted, they tried to sell me on a vehicle that I had no interest in. This dealership sucks. I will never do business with this place.

Brought my Prius in because the "engine" light came on. I was given a $129 minimum that could be applied to any potential fix. When I came back to pick up the car, it turns out that I did't have the gas cap tightly closed, which caused the warning. Bad move on my part (didn't want to admit it to the world, here). Then I got the good news: there was no charge!!!! The work was done for me and I definitely deserved to pay the bill, but the folks at Simi Valley Toyota now have a loyal client for life!

As someone who tends to hang onto cars well after the 15 year, 150,000 mile mark, and for whom a car is simply a way to get from point A to point B, I was not looking forward to going through the hassle of purchasing a new car. TrueCar pointed us to DCH Toyota of Simi Valley, and they quoted us a price for a new car that was within $1000 of what we were planning to spend for a used car of the previous year, with 20k miles on it. We therefore thought it was worth the hour drive to see what they had to offer. I kept waiting for the other shoe to drop during the whole process, and while there was the obligatory presentation of the various extended bumper to bumper, maintenance, tire and other extended warranties, they accepted whatever decisions we arrived at without pressure. We now have the car we wanted, and they sold it to us at a price that is technically below what they originally quoted. Yes, there were the obligatory credit checks, insurance verifications, releases and other papers to sign, time waiting while they prepared the car, "dealer prep", licensing and other unpleasant fees and chores associated with buying a car. But they made the whole process as painless as possible. Finally, I want to give a special shout out to Brendan, who guided us through the afternoon to a successful conclusion.

I felt very comfortable and confident buying my new Prius from Brian at DCH Toyota of Simi Valley. It was my first time buying a new car and Brian made the experience stress free and easy. He explained the details of the car, worked with my tight budget, and was up front about the car buying process. The paperwork and financial numbers can get really confusing but Brian and the financial team explained everything very clearly. Every staff member I came across was friendly, helpful, and knowledgeable. I couldn't ask for a better team to work with. Their service is truly exceptional. Thank you DCH Toyota of Simi Valley!

Jeff was absolutely amazing. My boyfriend and I called many Toyota dealerships asking for the lowest price on a Prius 3 with all the features I wanted. Jeff was the only one who gave me a great deal including tax, title, and license with all the features. Jeff was very clear on the final price and when we walked in, that was the price on paper! There were no hassles what so ever! The car was ready when we got to the lot, and Jeff was very helpful on how to use the car and explaining all of the tech features. The only thing we had to wait for was the paperwork to get started, but that gave us time to go over things inside the car. Once we were in financing, Ricardo made everything very clear. The process was very simple and easy. I'm extremely happy to have such a wonderful car buying experience! Thank you!

Needed to get a safety recall repair done on my 2013 plugin Prius. I called my local dealer (DCH Simi Valley) and was told that safety is their number one concern and could I please bring the car in two weeks from when I placed my call. I was a little surprised at these somewhat contradictory statements (what about my safety during those two weeks?) Still I agreed to the appointment. When I did bring the car in everything went fine and I was well treated by the dealership especially Amanda my contact person.
Dennis D.

Since the first time I contacted Brian Lamb, asking him for the Internet price for my first Siena, I have had a very strong relation ship with this dealership, especially 2 very important people: Brian Lamb, Internet Sales Manager, and Juan Vallin, Used Cars Manager. From the friendly greetings, and the awesome, fast and easy process to jump into a new car, I can't say anything but to just recommend these guys. What usually takes 6-8 hours on some other dealerships, here took less than 2 hours to drive home with my new car. And as I said: this is my 5th car!!! With this "A" Team you can't go wrong. Stop by and just say hello, even if you're not looking for a new car. You won't regret it.

I was called within minutes of a request for information. Norma was very helpful and professional. A great experience!

Brian Lamb provides exceptional quality and service through the entire process! Love our new Rav4 SE :) Feeling very safe for our babies arrival in June! Thank you again!

Did everything I asked
Had a pleasant waiting room
Great reasonable price
Thanks guys

WORST Toyota dealer in the U.S. You will find better deals and sales people that don t try to rip you off elsewhere. I made a BIG MISTAKE buying from here. Don t make the same mistake you will regret for years to come.

It was a great experience at DCH Toyota buying a quality pre owned vehicle. Kareem and Jacob took good care of us and worked with us to give us a great deal. We are extremely satisfied with the service provided and the effort made by DCH to make sure we are happy with our purchase.

Total professionals who knew their products. Treated us like family, no pressure but open to giving advice. Pleasant setting to make such a big decision.

Great customer service. Love the team super friendly

Great customer service and prompt service. A little pricey but that's a delership.

Have the worst experience for the second time, first time I bought a truck floor mat were change, and today yesterday they run my credit and sold the car I wanted, and they wanted to give me what they want and not what I want..

I took my Toyota Sequoia last week for a timing belt replacement, they did an amazing job and gave me a great price, the costumer service was really great , I strongly recommend this place, If you have a employee of the month program I highly recommend Angel for his professionalism, he deserves it. Thanks you Toyota of Simi Valley

First class sales experience. Kareem is the man!
First please understand: A car dealer's job is to upsell options and add-ons. With that understanding: I felt no pressure beyond good sales skills to purchase things I didn't want, and got a good deal on the car I wanted.
Highly recommended

We were in the market for an affordable new sedan for my 17 year old daughters first vehicle. Costco Auto Buying program referred us to Miller Toyota, Culver City, which is 30 miles from our home, and we had an appt set up with a rep at 2pm yesterday. Our first stop was William L Morris Chevrolet to test drive the Chevy Cruze and Malibu. Jeff Morris was very concerned about my daughters satisfaction with her first car and the fact that we would have to leave in the mid day heat from Simi Valley to Culver City Toyota, when I stated that he had a very good relationship with Nick Dulea, general manager across the street at DCH Toyota of Simi Valley, and that, if we wish, would make a phone call and have Nick and his team take care of us. We agreed to do this at least to see and test drive the Camry and possibly avoid the hassle of driving to Culver City to find the same car. Jeff Morris made the phone call; and we were greeted at DCH Toyota of Simi Valley by general manager, Nick Dulea and rep Tony Fierro, with smiles and handshakes making us feel right at home. After describing basically what my daughter was looking for, Tony swiftly escorted outside to the lot to look for the camry SE 4 dr White exterior with Black Leather interior minus moonroof and navigation. Nick from the very moment we arrived assured us with confidence that the price and auto would meet or exceed our expectations....and he was correct. Once we narrowed down the specific features of the auto; Nick dealer located the exact vehicle at Northridge Toyota; dealer traded the vehicle in the 1 hour timeframe it took us to have lunch and return to dealership. After lunch, Tony returned with the car; had us inspect to make sure it was indeed the exact auto we desired with all included features, meanwhile Nick kept showing us the features and made double and triple sure all features were just as we desired so that he could meet our needs of finding the exact car with the exact features Nikki desired. After verification that the dealer traded Camry was exactly as we desired, the car was sent for detailing and we proceeded with the paperwork process and financial. All the team members were VERY kind and compassionate and congratulatory at every step. Overall, the entire customer experience, which lasted a total of 4 hours, was worth the time effort and persistence and easily among the best we have had (10/10). Nick assured a better than Costco price, delivered on his promise, made us feel at ease without pressure or coercion, and due to the huge savings, we were able to afford some essentials, like LoJack System, Door Guard safety package, protective 3M rear window tint package, AND most importantly, 7 year 75 Mile extended Platinum Care Coverage. One of the salient selling features of this car was the 10 airbag and 5 star safety rating as well as many many years of customer loyalty record sales and the fact that we were recent purchasers of a 2011 Toyota Sienna Minivan. Cheers to DCH Simi Valley Toyota - Nick D, gen mgr, and his entire support team, for making my daughters FIRST auto experience painless and extraordinary. God Bless DCH, and all the future and past happy purchasers as well as Jeff Morris at William L Morris Chevrolet for thinking beyond the almighty "sale" to truly satisfy the customer !!!

I went to this dealership a few months back and was looking for a used Tacoma. I found one that I liked and decided to test drive it. The test drive went great and when we pulled back into the lot, the salesman said that he had to pull the truck back in, due to regulations. No big deal, but the salesman's attitude was probably the only reason why I didn't purchase this particular Tacoma. The first thing he said when he got into the driver's seat was that he noticed the previous owner left a go pro mount on the truck and that he needed a mount for his car and just ripped it off and put it in his pocket. Then, we drove around the building and the guy was giving it gas and turning the corners like we were in some kind of sports car. I actually saw my wife grab on to the handle above the door when he made one particularly sharp, fast turn. I liked the truck, but seeing how the employees treat the vehicles, I really didn't trust buying a vehicle from this location. Ended up purchasing elsewhere.

Ask for Kareem! The friendliest service I have ever experienced at a car dealership where they truly work with you to make a great deal. From all the dealerships I visited, DCH Toyota of Simi Valley had the best price and condition of the vehicle, and the opportunity for Toyota Platinum warranty. I truly feel like this was the best dealership I could ve purchased and financed my first car through.

I have to admit, the first time I can to Toyota of Simi Valley three years earlier I was not impressed so my expectations were low, but the current staff proved me wrong. I received great service from Kelli & Jesus & another gentleman as well. They were helpful, thorough and quick. My buying experience was very pleasant. Thank you.

Excellent customer service Kareem Will work his magic and get the deal done I Recommend him .thanks

EXCELLENT CUSTOMER SERVICE AND EXPERIENCE

I went with my boyfriend to buy his first car on his own and the service and experience was amazing! We went to many other dealerships memorial weekend and DCH toyota blew them all out of the park. Cesar really took the time to listen to what we wanted and show us cars that fit what we wanted not just what he wanted to sell. He was very knowledgeable about the Prius and was able to give us real world answers to our questions. If your buying a car go to CESAR!! Cesar was able to get his boss to price match another dealership so we were able to get the higher model for less than the lower model! He took the time to stay until 1130 at night and show us how everything worked after we finished up with all of the paperwork.
Eddie our finance guy was fantastic and really explained all the different package options and was excellent in taking the time to answer all of our questions! He even gave me advice on my car that I bought last year!

I would definitely recommend this dealership, especially eddie and cesar!

Great customer service. Amanda was very friendly, helpful and FUN to work with. I expected my car to be there most of the day. But Amanda texted/called me in about 1 1/2 hours and said it would be ready in 30 minutes. Very impressed for a dealership. Amanda, next time I do want cartwheels.

I walked in with the expectation of getting swarmed by car salesmen that we re hoping to make a quick dime off of me (that s any location though). Instead I was greeted by a young gentleman who only seemed interested in ensuring that I was receiving the best customer service. His name was Kareem. Kareem was very patient and knowledgable when answering my questions. He made the experience about me and not once did I feel like he was just trying to sell me something. All in all it was a great experience at DCH Toyota...walked out as a very pleased customer. Kareem, thanks for the great customer service! Highly recommend going to this guy!

The service obtained at the DCH Toyota dealer (Simi Valley) has been one of the best we have received in many years, its people are very cordial and friendly and for sure they do everything possible for you to get a excellent vehicle and a good advantage in your purchase.

The service obtained at the DCH Toyota dealer (Simi Valley) has been one of the best we have received in many years, its people are very cordial and friendly and of course they do everything possible for you to get an excellent vehicle and a good advantage in your purchase.

Kam was very helpful, patient, kind, and professional. I am very happy that I got my Toyota from Kam.
Excellent job Kam!
Thank you so much.

I looked for a new car for about a month, and had every kind of experience you can imagine, including another dealership trying to hide an extra $4,000 in the paperwork when trying to buy a new vehicle. We went to DCH Toyota on a whim and met Dean Dixon. He was very laid back, funny and made our whole experience enjoyable. One of the Managers came over while we were talking numbers and we jokingly said the music wasn't to our taste. He immediately walked over to the office and changed it, and when I looked over he gave me a thumbs up and a smile. Dean was very honest and upfront when dealing with us and I never felt pressured. Eddie did our financial paperwork and was also very professional and straightforward. Not once did we feel that we were being scammed or pressured to purchase something. Who knew that buying a car could be an enjoyable experience? If I had run into this type of service all along, I would have had a car a month ago. Thank you Dean, Eddie and the staff at DCH for making my experience a good one!

All the Service Advisors are excellent including Mr. Smith who helped me on my last visit. The waiting room is very clean and comfortable. The prices are comparable with other dealers in the area. They were very fast completing the service on my vehicle in the specified time.

I just bought a 2020 RAV4 XLE Hybrid from Simi Valley Toyota this past weekend. They were awesome! Great customer service, clean, and super helpful. I knew what I wanted to pay for my car going into it and they helped me achieve that. I would recommend Simi Valley Toyota to anyone who wants friendly service and help finding the right car! Can t thank them enough for my new car that I love!!!

My first service for the new Sienna was quick and painless. Free donut and coffee while I waited was appreciated.

I was disappointed with the service. My two hour oil change turned into 6 hours. I wasn t notified when my car was done

Great service. Samuel was very help with my purchase.

From the purchase of my first Toyota in 2002 to my present Toyota purchased in 2014 I have had all work done at this dealership. Although employees have changed thru the years, all those that I have come in contact with have been exceptionally nice and helpful. The new waiting room here is pleasant, accommodating and very comfortable.
Thank to all the staff.

Worst car deal ever don't recommend buying there ever!!!!

Awesome service here. Kam was absolutely exceptional and helped us work out a deal that everyone was happy about.

Great customer service not just because it's a car dealership but they truly will work with you and provide you with superior service

Took my car in for service and the sales people hound you the entire time, even followed me into the men's room. My car is only 2 years old so if it is time for a new one already I would not buy another Toyota.

Honest, excellent work. That's what you will find here. Super accommodating staff. I have owned Toyotas since the early 80s and this is by far the best dealership I have dealt with.

Austin Cosby was excellent to work with didn t play any games and was upfront with everything will purchase from him again. This is the second car I ve bought from Toyota of Simi Valley dealership Very clean and the staff is very friendly.

Excellent and prompt service. Very friendly and helpful.

The service department was well organized. The service did not take long, I got a ride home but I should have just stayed and waited. The drive into the service department is congested with parked vehicles.

Customer service was excellent from the time I arrived to when I left the service department. It was fast so I didn t have a long wait time. That in itself made me happy. I hope that never changes!!!! Great job team!!

Fast and friendly service, even thought I had a special request. Thanks.

If you're buying a car from this Toyota dealership, buy it from Eli. I bought one from him a couple months ago and couldn't have had a better experience. Very genuine guy.

Got an amazing deal. No pressure and extremely knowledgeable sales person Elie. I called ahead and they had the car ready to go. I think in total I was there an hour from walking in to driving off in my new car. Finance which I usually dread was finished in under 10 minutes no pushy sales tactics or shaming. Three weeks later no regrets or second guessing. They took good care of me and I love the car.

Great service dept. In and out within 1 hour. Service advisor Amanda is friendly and personable.

I bought my 2020 Supra from Brynner, it was extremely easy process and a lot of fun. Pulled my car straight from the showroom, service and PDI went by pretty quick. Thanks Brynner and Simi Valley Toyota!!!

I love the night drop off, it would be awesome if they washed your car when they give you an oil change under the warranty.

Brian was amazing in getting me my dream 2018 Tacoma Off Road. Effortless car buying.

Great experience as always. Mark Platz is outstanding. Thanks!

Nice communication and service. Got factory recalls fixed. Had all the parts. Night drop off, pickup service is convenient.

Joe and the team over at Toyota Simi Valley were an absolute pleasure to work with as I purchased my brand new 2020 RAV4 hybrid! The second I walked into the dealership I felt at home. I wanted to test drive the RAV4 and was still making a decision, narrowing down my vehicle selection. The team never pressured me to make a decision either way. They gave me the space I needed to come back with thoughtful questions and make the decision that was right for me. They always took time to address my questions, no matter what time of day I called or texted. We also connected on a personal level and they always remembered my name when I walked back into the dealership. Once I purchased the vehicle, they were flexible with me allowing me to come back and ask questions or receive a walk through on the features. They have really taken the time to help me on so many levels! Joe, Luis and the team at Simi Valley Toyota really made the car buying experience pleasurable and I would highly recommend them, whether you are looking to purchase a vehicle or receive maintenance. It s a place I feel right at home.

Knowledible staff!!! Car I bought was in great condition.

Great experience! New owners always go above and beyond to make sure you're a haopy customer!

DCH did the 5,000 mile check up but would not change the oil . I know it's 10,000 miles for oil changes but I feel it's a great idea to get the break in oil which is synthetic still changed at 5,000 miles.

Edward in the service department was great and took care of me start to finish. Also I work in Moorpark and Toyota of Simi came out and picked me up during lunch time to pick up my vehicle. The service was excellent!!

New ownership has turned the place around completely. Such a friendly and helpful dynamic. I went in ready to settle for a truck I didn't really want but would have better financing opportunities and Marlon did everything in his power to get me the truck I actually wanted. Everyone that helped my family and I were genuinely great. Dustin, Fermin, Marlon and Mark - thank you for your help!

Unbelievable how I was taken advantage of. Make sure you check other Toyota dealerships before going through Simi Valley. Added thousands of dollars of unnecessary fees to my estimate. Finance manager will absolutely get as much money out of you as possible. Told them ahead of time what I could afford, kept me there for 2 hours and offered me a payment double what I told them I could afford.

Review update-
I went back to the dealership this past weekend because the issue with my breaks continued. I was assisted by Fred Chase who went above and beyond not only to hear my concerns but to promptly resolve the issue. He was very understanding of my frustrations and seemed to genuinely care about issue. I am very thankful for the changes being made at this service department under Fred's leadership.

I have purchased two cars from this dealership and since I lived in Simi valley for over 15 years I wanted to support a local business. I have been coming from West hills to get services done on my car due to loyalty to the city and dealership. The service has never been beyond average but my last experience here has me very upset. I paid over $600 in back break services and had to leave the car Sat-Monday because they didn't have the parts in stock and said could not provide a loaner car for the weekend. Two months later I take my car somewhere else for front breaks and my car is still making a noice. Upon inspection I learned I was missing a hardware kit and the breaks were resurfaced and not new (which I paid for). Called the service department and left multiple messages and the service manager never called me back. This is poor business ethics and horrible customer service.

Always a pleasure to use the service department of DCH Toyota of Simi Valley. Very professional. Keep up the good work. Thank you.

The service department is friendly and will get you checked in quickly. Getting your car back is usually a slower process. It can take a few hours just to get your oil changed.

DCH Toyota of Simi Valley and Brian Lamb were incredibly easy to work with and made buying a car a pleasurable experience