Toyota of Richardson Reviews

While receiving routine service, Greg was helpful, informative and professional. I was made to feel comfortable throughout the entire process and look forward to my next service appointment at this location.

We just purchased a 2019 Toyota 4Runner Limited at Toyota of Richardson. This was the best Experience purchasing a vehicle starting from sales to finance.

Thanks to Russ Kicey you made the sales process easy for me. I will definately be buying from you again.

My new car purchase was excellent, no hassles and excellent service.
My salesman Terry Torbet was excellent!

Never received tags. Financing got all my info wrong.

Just wanted to say that i had an awesome experience with one of the sales representatives - Adrian Gomez!! Awesome customer service!! I walked in there, i told him what i was looking for and BOOM he had the perfect car for waiting for me! I'm really happy with my 2009 Nissan Maxima :) Really recommend this dealership!! Thanks again!!

Had a great experience here. I went in with no idea of the kind of car I wanted, looked around the show room and the parking lot for a bit. When I came inside with an idea of what I want, Neal A. came to our rescue. He was such a huge help and so patient since we had to stay a little late in the evening. I love my new car and I m so thankful for a great experience. I will definitely be recommending this Toyota dealership and Neal as a sales person. Ryan from finance was also awesome! Thanks a bunch!

Very disappointed.
I purchased a Sienna recently on this month of July by Used sales person Tracy Brown and management Byron Posas. Not knowing of the repairs needed.
Toyota of Richardson refused to repair the vehicle.

We drove more than 3 hours to this place and we called three times in advance to be sure that we could negotiate the desired number for the Toyota Sienna. For it to be called a miscommunication is an understatement. Be sure to speak to their manager before making any decision because their communication between employees is abysmal.

The service was poor. I gave him a check list of what I wanted and they were not able to produce a car. He wasn't even listening to me. They're just trying to get rid of their cars. I test drove a few cars in my price range, I could feel they had problems.

Best staffs and best service here. I move from another state and need to purchase front license plate bracket for RAV4, after I purchase the bracket and the experience staff help me install it right away. It was a short visit, only 15 min and I was able to purchase and has it install and on my way out. Definite will be back for my car service.

I was very happy and extremely pleased with Mr Lonnie Anderson's input in me as a customer towards purchasing a toyota camry.Very very satisfied.I would say the same thing for Mr Chase in finance department as well. Thank you guys.

2008 Camry Oil Conception Test Failed. I have been waiting in line to fix my engine for over 4 months. I was promised from my Adviser I would be getting my free oil change until my engine has been fixed. Now they are denying my free oil change for some reason. The last three years I have been adding high grade synthetic oil to my car. My last oil change at your location the employees have used regular convention oil, and I am not happy with that low grade brand of oil. I am satisfied with the Toyota brand, but the hassle I have been given is unacceptable.

Tracy is a true professional. I will only buy my Toyotas from him moving forward.

Most efficient and customer freindly car service dealer EVER

Great service if you had scheduled meeting a head of visit.

Joe Zambardino worked tirelessly making my truck buying process as painless as possible. He was kind, knowledgeable and professional through every step of my truck buying purchase. He literally went above and beyond to make it happen and I think you would be hard-pressed to find that kind of service anywhere. Ask for Joe Zambardino.. You will be glad you did!!

Best car buying experience EVER!! THANK YOU Jeff/ Daniel/Jon/Mustafa for amazing customer service. Used cars are very well detailed and much more reasonably priced than other dealerships in the metroplex. They even come with a 6 month warranty! I searched long and hard for a used Corolla and finally found it HERE!!

ADRIAN GOMEZ sold me a 2015 Tundra a few weeks back. He was, by far, the best part of my car buying experience. He was honest, up front, and did his best to speed my process along once I decided which truck to purchase. I highly recommend TOR and Adrian Gomez.

Thanks!

Extremely helpful, and work hard to get me the best deal that I asked for! This was my fourth car that I have bought from Toyota of Richardson and I will buy the rest of my vehicles from there as well!

Patrick was amazing!!! He was knowledgeable on the vehicle that I wanted to purchase and went above and beyond to ensure I was knowledgeable. He also made sure that I got my vehicle and at an amazing value!!! Truly Appreciated!! I highly recommend Patrick and the Toyota of Richardson family!!!

Randy Penn and Mo in finance make buying a car FUN! Had a great experience, my 3rd car to buy from Randy and will be back!

I had a unique purchase that I needed done. The whole staff at Toyota of Richardson took care of every need that I had and I would out the door pretty quick considering the situation. Lauren, Jeremiah, & Ben were the key people to make my purchase happen. Thank you for have such a great staff and you have my next purchase in the next few years!!

I worked with Todd Owens and he was great. Very courteous and knowledgeable about the cars. He was also very aware of my time since I was looking over lunch nor did he try to force a sale through. I also appreciate the finance department As they were quick to get me in to sign the paperwork and out the door so I could drive my new car.

The shuttle service sucks!!!! They toke 2 hours to pick you up. Not only that, they live your car with tons of trash. They just lost a 2 year old client.

Bought a 2013 Toyota Camry.People are very friendly. We were lucky to meet the right person Omar who did every best thing possible to meet our expectation. He made sure that we get the best in there and was very helpful.We would recommend anyone to meet him to get the best experience in buying a car.
Thank you Omar.

Worked with Hector Santiago on the purchase of a 2019 Camry Hybrid and had a wonderful experience! Highly recommend this dealership and ask for Hector!

I went to Toyota of Richardson after a less than stellar experience at another Dealership. Joon my Salesman was great. The overall experience was great from Joon through working out the numbers and the finance department. They all treated me extremely well even though I financed with my own credit union. If you are in the market for a Toyota call Joon at Toyota of Richardson.

I honestly can say that I am very happy with my first car purchase. I was a first time buyer, starting from ground zero. Everyone there was exceptionally helpful, friendly and was a pleasure to be around. They all work very hard for you and do the best that they can to provide excellent customer service. There was a few moments that I personally was frustrated, but that's just how it goes when buying a car, but the issue was quickly resolved. The sales consultant I worked with was Morgan Matthews. Upon meeting Morgan, I thought she looked a little young and it made me relate to her a little more. With my job, I am the youngest the company has ever had in my current position, so from the beginning it was a good experience. Morgan was real, she treated us how she would like to be treated with buying a car. She showed us exactly what we asked for and didn't push anything at us. She gave the option, but never pushed. I purchased a 2008 Scion XD and I am in love with the car. It is beautiful and I would gladly purchase another car from Toyota of Richardson. They work hard for their customers. I know Morgan has put herself out for the benefit of her customers.
Overall, this is a good place.

Came in to purchase a car and had no problems whatsoever! I would recommend Adrian Gomez for anyone going to Toyota richardson, as he really worked with me and tried to get me the best deal possible.

Dealership is great. Salesman was quick and truthful on all negotiations. Easy to buy. Service department also great. But we ve been disappointed in Toyota engineering on 2018 Highlander XLE. For one example the low tire indicator does not tell the driver which tire(s) is/are low and does not give tire pressure reading. The Nissan Rogue does have such am indicator.

I had the worst experience with the people in this dealer . I wanted to buy a Rav4 , but after running my credit they said I really have less credit score in order to afford a brand new RAV4. And I honestly agree with that and I understand , I cannot complain for that . However ,afterwards they started treating me very bad and they were trying to imply that I had done a big mistake in my life and I should get punished for my low credit . So they started showing me different second hand used cars and they were forcing me to buy their used car . I almost spent whole day at the dealer and I was completely stressed out sitting their whole day . Finally , I liked one of their used Nissan Altimas . However , the salesman keep on going back and forth to his manager room just to spend more than 4 hours. At one point , I clearly told them the most I can pay for that car . But still they made me wait for whole day just to come out at the end to say they cannot give me that car on that price . Then a big boss came from inside almost at the end of the day and in very large voice asked me , if I am going to take their car on their price . When I said no , he treated me very badly and showed me the way out . Even the salesman and other staff were looking at me as if I wasted their time .
So if you are seeking to be humiliated , tortured and if you really don t have anything to do and want to waste your time , Please visit Toyota of Richardson . Worst dealer I have ever encountered . Buy your car anywhere else in the world, but not this dealer . Avoid this place .

It is normal car showroom, nothing special about it.

Always prompt and courteous service. Lee provides awesome customer service. And love the cappuccino!!

Excellent customer service. Neal put in extra effort to give me the best deal possible and followed up the day after the sale with a phone call to make sure I was happy.

I have two cars usually taking my cars for oil change. Had an appointment at 6:30 on Friday which I made it one week in advance. ( when i was asking I voluntarily aksked for the latest time) I got there 10 min earlier and saw they were almost closed. One of the employees asked me why i was there. I said i had an appointment, but he went that they were about to close and can't take my car. I played the voice message that one of his colleagues left me the previous day and he startet yelling and fighting that he hadn't left me a message. I was shocked and I asked him if I mentioned anything about him leaving me a reminder message then he said'' come on man''. He went in the office, someone else came out and i played the message again he said he would take my car but I knew there was no one bc the first one had already told me. I was disappointed with the way he talked, he wasn't professional. So I took off and left. Never going back.

Randy Penn helped me find the truck I was looking for. I first contacted him a year ago and didn't buy anything. There was no pressure, he was professional and helpful so when I came back this year, I asked for him. He took the time to answer all my questions and after the purchase, Randy made sure I was up to date on all the features of my 2016 Tundra. I returned a couple of weeks later with more questions about the functions of several buttons. Randy dropped everything and still treated me like a new customer in the market. If you're looking for a new truck, ask for Randy.

Neil Pascoe was fantastic. Everyone was very friendly, no pressure. I would definitely recommend others to Toyota of Richardson.

Our experience with Toyota of Richardson is what you want car buying to be. Our sales representative, Randall Van-Ess was a joy to work with. We told him what we were looking for and he quickly showed us a couple of options. When it came time to discuss price, we told him he had one shot to bring us the best price. He worked with the sales manager Sean and came through with an excellent price. Faison was great to work with when it came time to do the paperwork.
Toyota of Richardson has quality people that are great to work with.

I would recommend buying a car with Toyota of Richardson only if you are in the mood for a months-long headache.

In November, my car was totaled and I was forced into making a quick car buying decision. Luckily, I was able to find my exact same car (make, model, features, color, mileage) in the pre-owned lot at Toyota of Richardson. A car buying miracle!!

The day that I went to test-drive/purchase the car, I was told that it was out on an extended test drive and was therefore unavailable. I test drove some other cars, and luckily the one I had intended on buying showed up on the lot right before I was about to leave. Due to time constraints I was unable to test drive, but sat in the car for a minute to make sure the interior/features were the same as my previous car. Never again will I purchase a car without sitting in it with the windows rolled up.

We came back a few days later, purchased the car, and when driving it off the lot my husband and I took a few sniffs and looked at each other in horror. It reeked of cigarette smoke, but the kind of cigarette smoke that has been masked in some horrible artificial odor.

After several attempts to clear the smell from my car, it became clear that it was going to require professional help. I therefore ended up spending ~$400 dollars to have it chemically cleaned. In that process, I changed my cabin air filter and noticed the cigarette butts and "personal items" left behind in my car (after it was supposedly professionally cleaned and detailed before I picked it up).

When my salesperson followed up on my purchase, he seemed astounded to hear that there was any kind of smoke odor, and had he known he would have had it taken care of. Seems amazing that with all the people involved in readying a car for the sales lot, none of their olfactory senses work well enough to detect a lung-cancer inducing amount of smoke. Except, they noticed it enough to douse my car in Turtle Wax odor spray.

Anyways, I took care of the smell myself. My newest issue is getting my license plates, registration and title. I have nothing right now to prove that I own this car other than a receipt. We paid for the car in full and were promised to have the title and license plates "in a couple weeks". It is now 8 weeks since I bought the car and have yet to see either. I have followed up multiple times and the only scripted answer anyone seems able to provide is "we'll call you when they come in". One gentleman told me I could feel free to "pop in" to see if my plates were in the service department and maybe I just hadn't been notified yet (?!?!! I thought they would call me when they came in????!!!??!). However, a "pop-in" requires about a 30 minute drive on my part which I'm sure would only end in disappointment and frustration. I understand that these things take time but the lack of response coupled with the lack of explanation for the delay is enough to drive anyone up a wall.

In short, if you don't have a full time job or any other kind of time commitments, buying a car here may be for you. Otherwise, I would stick to literally any other dealership, or maybe the DART if you are desperate.

Meh. Only stuck with it because they had the used car i wanted. I bought a van here 8 or 9 years ago and had a great experience. This time was no where near that experience. I think it comes down to the sales person. I felt like it was just about, SELL SELL SELL. You're not a customer or a person, just a wallet with cash inside of it. Nothing about this experience was handled smoothly. When i actually was delivered the vehicle, my sales lady handed me the keys and walked away to move another car. Didn't want to go over ANYTHING about the car, help pair my phone o the radio, nothing.
I'm giving 3 stars because they have a good selection of pre-owned vehicles at a reasonable price, some of the other sales people attempted to help when my sales person fell flat.
I will say, that at least when i was in there it was 2 hours in and out. That's pretty quick compared to most of my car buying experiences.

First Sales person and I did not communicate or understand each other. One of the sales managers stepped in to help. I worked with him till a price was meet. Another sales person took over on the closing. Never got a card from any of the 3 so do not remember name. Worked with Syed on finance. All good at first. 3 months later we are still trying to fix the extended warranty to match what I was told the mileage would be extended to.
This started Sept 19th.
Still waiting to fix the problem. Syed is a very hard man to get in touch with.

Mid Oct I sent Syed 4 photos of problems that should have been fixed before I picked up the truck stating I did not know who to send them to. Never heard back from anyone. Took the truck in to have plates installed and talked to service about the problems. They said they could not do anything and sales said sorry over 30 days.

Service gave me a quote of almost $800.00 to fix the problems. Not going to happen.

I had a great car buying experience with Joe Zambardino. Outstanding customer service and after telling him a few details of what I was looking for, he selected a car that I loved and ultimately ended up purchasing. Not only that, he got me in and out of there fast! Finance went very smooth as well. If you are going to visit Toyota of Richardson, ask for Joe Zambardino. You won't regret it!

it was disappointing to find out they charge an extra 3% if you pay with a credit card

I reccomended my sister here to get warranty work done on her toyota. I use them regularly for service. They did the warranty work then about a week later the engine light associated to the warranty work went off (air bags.) She called up to toyota and they said it was no problem for her to bring her vehicle in, they ran the diagnostic test and then charged her $170 for looking at something they was associated with their own work. She tried to talk to a manager and they were rude to her. So I will be taking my business elsewhere. I am ashamed that I recommended them to her in the first place. They only care about money and not their work or customer service!

Toyota of Richardson has an exceptional service department.

Waleed is an awesome salesman! He got me into the first brand new vehicle owned under my name! Process was quick and easy and he was very honest about prices and how he was able to help me with my credit! If you go to Toyota ask for Waleed!!!

Ben is one of the best person in financial service Toyota of Richardson
He is a respectful and hard worker

Good shopping experience!
John Phan did a great job helping me find what I was looking for.
He cleared up all my questions, such a helpful guy.
Always in a good mood.

The whole team was great and very easy to deal with. From the sales rep Teddy to the sales manager and the financing...it was such a pleasant experience. You guys are great!!!

Lee did an amazing job helping me with my key fob! Easy to work with, accommodating, charismatic.

Forget your "typical" car buying experience. These guys have perfected the customer experience! I couldn't be happier with my purchase and will be back the next time in in the market for a vehicle. Ask for Randy Penn! And don't worry the finance department is great too and care about your time.

My salesman, Eduardo, was great to work with. He listened to what I had to say, and did his best to find me a car that would meet my needs. I didn't feel rushed or pressured into a decision. He was very personable, and quite the gentleman.

I found the Venza that I wanted but the brakes are kinda loose. Taking it back to service to check to see if the brakes have been bled.

Toyota of Richardson is awesome. They really helped me out and I enjoyed my first car buying experience. Rahman, the sales man was amazing. Ben and Miguel also helped us out and they were awesome! Definitely recommend this dealership.

I called and they were very kind and accommodating. Scheduled an appointment the same day. The person assigned to help me was thoughtful and the service was quick. He even went out of his way to take care of a small scratch. Thank you Toyota of Richardson!

It's the same damn story, different day for these guys. My relative bought a 2014 Highlander in July 2018 and got screwed into a $2k+ warranty he didn't want, so we went through several weeks of hassle to cancel. The customer relations mgr wrote it off as confusion and a misunderstanding. My relative went back to trade in the Highlander last week for a newer model after I advised him not to - THEY DID THE SAME THING TO HIM AGAIN.

The sales person got him into a warranty after being told that he didn't want it. They assured him that it WOULD NOT be rolled into the loan and would be written in at NO ADDITIONAL COST. The contract was written extending the term to 75 months to make make it seem that the payment did not include warranty. ONCE AGAIN they did not provide warranty papers in the customer packet, and the financing bill from the lender shows the warranty cost. Now we have to do a cancellation AGAIN as we did a few months ago. We are within 30 days of purchase and expect full refund minus $50 fee, which we shouldn't even be paying for since we didn't want a warranty to begin with.

BOTTOM LINE: Sales and finance dept are still CROOKED and always will be!!!

I went to them recentrly to purchase a new car. The agent David B. who helped was really nice. We went to negotitations and after going back and forth a few times, the sales manager Allen came out to talk directly to me. I told him the amount I wanted and he came close to it after quite a bit of going back and forth. Since he was going around giving me lease options and some other stuff that I didt want in my deal, I told them that I would like to go and look around more to see if I can get a better price. After 3-4 hrs of being in that dealership negotiating, the guy offered me a price that was close to my asking range but not still close enough so I said no. The guy got angry at this and said "So now you are going to go to other dealerships looking to get this number and guess what, you are not even going to get this number with us now" and then he walks away angry. This was extremely rude to me since I didnt offend him in anyway. I did get my number at Toyota of McKinney in under an hour!! Toyota of Mckinney was polite and treated negotiations as a regular process and never ever got close to raising their voice at me and I walked out with my new car. My point is that be a sales professional and there is no need to fume at me, this is not how you would earn your business. I am a customer and next time I am looking out for a car for myself, my family or my friends...do you really think I am going to come to you or refer you? NO! Regardless of the sales manager's behavior, I must mention that the sales agen (David) was very patient, polite and tried to work things out.

Advisor Doug was knowledgeable and honest about maintenance requirements for my RAV4 and was helpful with many information. Service was done quick.

I want to thank Ben Boyd for taking the time to speak with me regarding an issue I had.He was understanding, apologetic and did what he could to assist me with my concern. I appreciate his willingness to turn a wrong, into a right.

Worked with Tracy Brown and Adrien Gomez. Great experience for my wife and I. Worked really well with us and was a very speedy process.

The staffs Make my car buying experienced like am on a vacation! The Finance guy really helped us out thank you!!

Another shady company..walk away fast. The prices are not what stated. The car dealer associates are really unprofessional. I came pre-approved and they tried many times to use their banks. I could go on..just go to another car company. I ended up giving my 32k to someone else.

Sales was good to work with. Bought a used truck. Only problem is the detail job could have been better. Arm rest on rear door was still dirty. Spilled soda that dried was around top of cup holders and at bottom.

I have a repair shop and Unfortunately I am dealing with Toyota Of Richardson because it is the closest Toyota dealer ship to me .
I bought many times my Parts from them , because of lack of not having aftermarket one . It looks like Toyota is having problem to hire sober people . In last few times that I was there , I saw few High people giving service to the customers ONE OF THEM is the Manager (The Bald Bear) named Robin . They cheat on the customers and wont honor the warranty of the parts , because of ??????????
I am just so disappointed of Toyota hiring this kind of unprofessional people to represent the Toyota.

Jerry was our salesman and he was great. He explained the features of the highlander very well. He was personable, professional and has a great personality. while we were with nick in finance, our daughter went to buy a snack from the vending machine. Jerry saw her and he bought her snack. Thats the type of person jerry is. Nick as well has a great personality and did a great job explaining everything on the paperwork. These guys are the best sales and financial team we ever had. We will not hesitate to come back.

I worked with Sean, Randy, and Chase. Great group of guys that worked with me in getting on the road with something I can afford and enjoy. Thank you guys for your hard work and I look forward to doing more business with you in the future.

Ok price on used cars but broken stereo and dirty interior and they don't want to fix it so it a win lose.

Great service from Jose Rodriguez and Chase Vaughn. They covered all bases and were able to answer all of my questions. Would highly recommend these two and Toyota of Richardson for all your new car buying needs.

I wish I could give -1to -infinity.Doesnt have manners to deal with customers.Dont want to reduce any price and make people waiting 3/4 hours... end up giving no deal !

Wonderful experience. Professional without being pushy. Easy to work with. Would go back next time we need a car. Worked with Chris Webb

Someone hit my car when my car was parking lot.
My car bumper was dented.
Estemaite at Mckinney Toyota was 2-3days to fix.
But, I bought car Richardson so I fix car there.
It was 10/08/2019 and now 9th days so far.
Advisor work too slow ...i call,call,calld he just told me yesterday around 5pm. And later this afternoon to fix.
But still no call.
I don't know why???
Maybe want to charge more money??? I had 2 estemaite price let me check later...
Insurance will pay that but so bad experience.

I really want to drive my car not rent car anymore!!!

Plz, fix my car correctly I am so sad for Toyota company. I think no more buy car of there.

100% great experience from the moment I walked in the door. Gary was very welcoming, without coming across abrasive. Test drives and price negotiation were non pressure, and walked away feeling great about the buy and how much they were able to work with me. Quick and easy financing through Chase. Highly impressed with everything here!

Large number of selection for cars. Professional and nice Sales team. I am very satisfied with their services and with the car RAV4 itself.

Answered all the questions promptly. Time saving and knowledgeable.

I bought my car here last year and now as I'm trying to sell my car, I noticed so many problems about the car that my dealer did not tell me about. Just because the car doesn't have recorded accidents, it doesn't mean he can tell me "this car has never been an accident" without a blink of an eye. I mean I guess it was part my fault to for not checking the inside of the car but man... ALSO he did not mention that the car was used as a rental by the previous owner.... this dropped my car price so much when I tried to sell it. I can't believe I paid 16,000 to buy that car at the first place. Don't remember the dealer's name but I won't be buying from here again.

Worst place to buy a Toyota, bought a Tacoma and they told me was gonna pay an amount after I wait 4hrs when I go to sign the papers they tell
me that bank wants me to pay a lot more for 4 months and after they will give me the payment I was looking to just call back and he even promised it, well the 4 months are up and not the salesman, the manager or the bank person no one returns my calls have called more than ten times and always their is no one that can help me or answer the extension they pass me too or even speak to me a paying customer, left 10 messages five days ago and every day since and haven t received any calls at all from them.

They are not honest with the customer! they try to sell their inventory anyway! I'm never gonna go there! They tried to make me confused but I was lucky that I could get out from TOYOTA OF RICHARDSON!!

***Update***

Management reached out to me and resolve the issues ASAP. Everyone is very professional and took great care of me. Very happy. I can tell that the staff at Toyota of Richardson will do whatever it takes to make things right. Thank you so much!

***Original***

Very neutral about Toyota of Richardson. Theo and his Manger, I forgot the name (sorry,) was very helpful in the whole process. I got an excellent deal on a vehicle that I purchased. The after sale is where they get you. I was able to get the 2nd key programmed and that was it. No return calls afterwards on promises that they made. I'm trying to get a "we owe" done but no one wants to return my calls or emails. I'm glad that I didn't pay the reconditioning fee. I'm about to give up and just pay out of pocket for something that they should have caught before putting it out on the lot. A different dealership quote $$$ on what was suppose to be my "we owe". More than the cost of the reconditioning fee.

After the service department has damaged my car. I had to chase them and keep "reminding" them they needed to fix my car (after the managers have authorised it already) at a certain point the co-manager Noel has decided to screen my calls so i had to drive down and confront him that exact moment. And only then I had my car repaired ... That is really unacceptable!

Definitely the best car buying experience I've ever had! I've bought cars from a couple different dealerships in the past and it was always the same long, tenuous, day-long process of going back and forth on everything. But not here! I had an idea of what I wanted coming in and luckily David Delozier was able to find me the perfect car! And, the best part, for a way lower payment of what I was paying for my last one! Highly recommend coming here first next time you look for a car!

Ouss was great. I never felt pressured or uncomfortable. I've already told my neighbor to come check you guys out because he's in the market for a TRD Pro too

This our 2nd Camry we purchased from Toyota of Richardson and have been very pleased with both of them. This was our 4th Toyota and have had good luck with all of them. The service has been great.

Great fast service! Ray was awesome to work with. Got me in and out quick both at drop off and pick up. Customer service 100%. I highly recommend these guys for any body work or service you need done. And believe me it doesn't have to be a Toyota, they repaired my $70k Diesel Ram 2500.
Thanks again Ray!!

Sean Russel recommended us to Toyota of Richardson. Terry Torbit helped us with our buying experience and Ben Boyd did our financing. All around good people and good experience. Thank you all

Had an amazing experience with my service adviser Rodriguez proving an exceptional service. He provided the option for me to wait while the car is being fixed or to provide a courtesy ride for me which l choose. I used the opportunity to go to my hairdresser while my car was being fixed and someone came to pick me up when I was done which coincidence with when my car was ready. Thank you all for making it indeed a stress free experience
Your exceptional customer service makes me drive 26 minutes to Richardson bypassing another Toyota dealer close to me.

I Walk in today with SO much issue on my car that God for Ben Boyd and Waleed Khan both staff gave me a walk through on few minutes I appreciate their patient and understanding

Very gool experience at this dealership. I purchased a used Highlander from Kathie and she met our needs. Had to take car back times to fix problems but Kathie and her managers apologized and fixed everything.

Recently, I purchased a car for the first time since 1989. I realized 4 days after my purchase I did not understand the paperwork as clearly as I thought. There was a discrepancy of $500 in the trade computation.
Toyota of Richardson had every right to say to me, "Caveat Emptor: Let the Buyer Beware." However the General Sales Manager, Cesar Sotelo, was kind enough to meet with me to address the problem and it was resolved to my satisfaction.
In the U.S., the number one consumer complaint involves auto financing. I am pleased to say there is an auto dealership that cares about their customers and for whom "customer service" is not just an empty platitude. For this reason, I wish to bring Toyota of Richardson (Texas) to your attention as an outstanding dealership.