Great dealer and the finance! Very helpful and workings with you! They really listen and give the best for the customer! They don t force anything that makes me feel uncomfortable. Great deal from great sales man and finance.
Toyota took care of me today. Shuttle back and forth to work. Service was done in an exceptional time . No complaints today
Great people, great cars, overall great experience. If you need or want a good deal choose Toyota of Richardson...
I greatly recommend sales manager Waleed Khan. He listens to your need and wants efore choosing a vehicle and allows you to think about your decision as well as giving you several options of what they have in their inventory. He is very patient and understanding. We would definitely recommend him to everyone we know that is looking for a vehicle.
I also recommend Syed Ali for financing. He explains everything thoroughly and makes the paperwork process very smooth. He makes sure you understand all of the services you're getting before signing. He makes you feel very comfortable dealing with him. Both of these men are very polite and professional to deal with. We highly recommend them.
Not too thrilled with their punctuality. Brought my car in for some body work - replacing the bumper, front grill and some dent removal and painting in the front and rear. They initially estimated it'd take 2 weeks, double the time the insurance company had quoted, which is fine as they uncovered additional work that the insurance adjuster wasn't aware of. The 2 weeks became 3 weeks. And on the day the car was to be delivered they call me to say that it won't be delivered bcos they had not finished painting??? Was told they'd give the car the next day. No phone call from them the next day so I call them only to be told that it may not be done today as well as they had an incorrect grill and that they are in the process of acquiring the correct grill. No apology for the delay, just business as usual. Meanwhile, I'm having to pay rental car expenses from my pocket as my insurance doesn't cover that. Don't know about their quality of work so cannot comment on that but I can only wonder.
My experience with Toyota of Richardson was a good one, Charles Adewale, the sales representative did a great job on making sure I was a happy customer, he was very professional and courteous. I highly recommend Toyota of Richardson for other customers.
Omar sherbi was great he give me a great deal.. Super nice guy go see omar and ben
They too many dealer add ons on new vehicle. The ones u may not need so be careful about and the dealer fees
Really great service. Always accommodating
Our service writer Arthur always makes sure we are safe to drive to California.
I had the pleasure of working with Chris Dawson and I highly recommend him to anyone looking to purchase a new car! Aside from his exemplary customer service, he was kind, patient, knowledgeable and displayed outstanding professionalism. Do yourself a favor and ask for Chris!
AMAZING EXPERIENCE! One of the best car buying experiences I've ever had! Thank you so much to Sam, Chris, and Faison in financing! All amazing, good hearted people. They were NEVER pushy, did everything in their power to get us the best deal and best rate possible. Fair trade in value, fair prices, and great staff. Everyone is so friendly, I will always bring my car here and always keep in touch with my newfound Toyota family! Not to mention I love the car as well! Beautiful 2013 Avalon, perfect condition! Thank y'all so much, I will be back for all my servicing needs as well! <3
I recently moved to the Dallas area and was looking for a used car, specifically from a trusted vendor in my locality. I was very specific in the sense I did not want to go with mechanics/ independent sellers mainly for the trust factor. Then, I stumbled upon a used Honda Civic car at this dealership and jumped on to buy it instantly. I was at the dealership on a fine saturday morning and was in for a surprise when I saw that the car was not even cleaned/ serviced before it was put on sale online. I observed that the car had a cracked windshield running horizontally and one of the rear tires had a small cut and another small portion was chipped off. Sounds risky? Yes, it did for me too. But I was sure that it would not pass the state inspection check for safety and was also assured that this would not be given to with these issues. After the deal was struck, I was asked to collect the vehicle the following week and I land there on the specified time just to get a shock of my life - a cleaned car (interior and exterior) but with the cracked windshield and a damaged tire just the way it was when I saw it first! I spoke to the salesman who was interacting with me and I was told since the crack was not objecting the driver's view. I tell you it was running all along the windshield horizontally. And what about the damaged tire? Well, the answer I got was - it is not a serious concern. Really? I was seriously worried now and did not know what to do. Yes, I could have ditched the deal and went on a protest to get back the refund. But, for me I was in a state where in I did not want to start over the car search all over again and invest time. So, I thought of checking the same with the General Manager of the dealership - Steve via email and explained him the situation. I was extremely happy when he responded/ acted and assured me of getting these things rechecked and provide a resolution. With a couple of trips to the dealership, I could get the windshield and the tire replaced at no extra cost. Yes, you heard that right. I would specifically like to thank Derrell - the manager at the used car section for treating me without any fuss and get the problems resolved in a quick time. Would definitely recommend this to everyone because these blokes do believe in keeping their customers happy and do their best in the process. Thanks again Steve and Derrell for your outstanding service.
I knew what car I wanted. I was able to drive the car and close the deal in a timely fashion. There were no pressure games in sales or finance. I would recommend to friends and family as a fair place to buy a car.
I bought my car here. The salesman was a bit of a butthead...annoying to the 10th power. But all other experiences here were great! The finacial officer, repair, and body shops deserve 5 stars.
I dropped my car around 10, and I asked them to take me to my college and then return to pick me up to get my car. I was aked to fill out some sheet about expected time. At the beginning, my agent Bobstley told that the car should be done in 2 and a half hours. Until 1.45 (the expected time) I believed i should have received a phone call to remind me if my car had be done or not. But nothing happened. I called them, a lady said it had be done until 5pm. OK, cool! I called back to ask somebody to take me to the headquarter because my next class starts at 5.30 and ends at 9.00, I cant get my car after closing time. In total, more than 3hours of waiting for a pick up service. As I couldn't wait anymore, I needed to ask my friend to get my car back and then the picking service called to pick me up around 4pm. Thank you but I already told my friend to help me. You are wasting your customer's time a lot because of misinformation.
Look for Waleed Khan salesman and Syed Ali for finance.
Leo Phuc Phan, is great and excellent sale man. I went bought a Highlander SLE there yesterday. He was professional and wonderful customer services. I highly recommend everyone come here get the vehicle for your life, your ride fit with your pocket and enjoy your life.!
Serviced my vehicle here and they lost my wheel lock . I realized it when I went to change my tires . I called up to report the issue and I get transferred from service to parts to front desk and finally they dropped the call . Very unprofessional and neither of them want to help . I am 200 miles away and had to pay out of pocket to remove and get a different one installed . I would not recommend this place for any future service .
I always come here to get my Camry serviced. Their staff is super friendly and willing to work with you. Unlike other dealerships, they don't try and mislead you with excessive add-ons/ "suggested repairs" to hike up your ticket.
If you go, ask for Manny. He helped me out last time and was an extreme pleasure to work with. Keep up the great work.
It wasa good deal
Abid khan is so nice and he is agood sale man
Great experience here, people here are very nice. When we buy our new car here, everything goes very well and quick
I was working with a lending company, On The Road Lending, and they helped financed my car. I knew exactly what I wanted, a White Toyota Corolla or Camry. They mentioned having a good relationship with Toyota of Richardson, so I went with them. The process was so easy and less time consuming! It took only 2 hours! Omar Rodriguez and manager Jeff Grettner did a WONDERFUL job taking care of me! They were friendly, professional, & knowledgeable about their products. They followed up with me after and made sure that I was satisfied with my purchase. I was satisfied with my purchase and the service given.
My service provider was excellent,he took great care of explaining everything to and also let me know what to expect on my next service so that i can plan ahead, thank you Toyota for great service!
Horrible experience, Sales person Martin gave me the a wrong quote and wrong numbers, and good luck fixing or talking to someone there. They are uncoordinated, and a total mess.
Everyone was very warm and helpful. Douglas Moran really went above and beyond to add to the great costumer experience that i enjoyed at this facility. I ll definitely recommend this location to my friends.
I visited Toyota of Richardson and was helped by Omar Rodriguez who was very amicable and worked with me at my pace. I would strongly suggest working with him when you visit the dealership. He provided several options fo me to consider. Thank you Omar!!
Before you buy your car everyone flocks around you came back to pick up my registration and car plates like 3 people were asked to help put it on my car "who's her salesman?" Call her salesman I'm busy... Thank you to the 2 beautiful women that stood up against such unprofessionalism from the men.
I will start with I hate dealerships because of the games that are play. Saying that I would say this is one of the best experiences I have had at a dealership. There was a little back and fourth, but once they knew I was serious, we negotiated everything at the desk. I just wished dealerships would stop with the game a treat people as this dealership did.
The WORST BUYING EXPERIENCE EVER. Sales people are rude and cop an attitude when you ask questions.
We still bought a Toyota Camry, in spite of the rude way we were treated. We were in touch with Sam Mau, who apparently did not have enough time to meet us and Mandy (?) from his team took over after a ridiculously long wait time. We had to wait so long in spite of making an appointment to meet Sam Mau. We test drove a car which we were told later was not the one we came for (classic bait and switch) since that was sold last night (blah). Mandy or Megan from his team looked angry throughout the whole process of sale and it possibly hurt her to smile at new customers. Quite a few sarcastic comment which we gallantly ignored. Crap negotiation dramas.
Even when we went back to collect the car the next day, since it was not finished or something, we were handed a key with a baby bottle with milk in it. SERIOUSLY??!!! How old are you??!! The sales "kid" who handed it over was extremely immature and liked making fun of customers apparently. Fed up with this treatment, we asked to speak to his manager / supervisor. After repeated comments that why are you yelling at me etc from kiddo, we were led to a guy who was passing by, and he passed him off as his manager. Not sure what action this 'manager' is going to take to make things better for us.
Seriously worried about finding out if we have 'been taken for a ride' after reading the reviews (should have done that before going there).
Shudder to think what will happen when the car needs servicing or I need to use the warranty.
BAD BAD BAD
I went for routine service. I have the the wrap premium coverage. My service advisor told me that everything looked good just needed to have cabin filter changed and battery post had corrosion and needed cleaning. She said it would cost about $50 for battery cleaning. I told her that I would clean it, but did ask her why it wasn't covered. The coverage says "battery to starter". She said you had to buy the battery from them. I said I bought the car from you. It is 2 years old I would assume that the battery still has warranty left and it was just to clean the post. She said she would ask. Never got an answer. I told my service advisor, that we had premium wrap coverage 3 separate times and she acknowledged each time. While checking out with the cashier they wanted to charge me for the oil change. They had to go find out that I had coverage. It was very crowded but all the advisors were consulting with the customers in the hall. It got very loud and no one had privacy. I noticed some people felt uncomfortable. I also noticed for the 5 hours that I was there a up-sale atmosphere/attitude.
Douglass was excellent and very professional and helpful. His customer service was second to none. Douglass rocks!
Toyota of Richardson was great to work with. Randall and Mark were awesome!!! I'm enjoying my new Rav4.
Friendly service. Fair price on the vehicle. Great overall experience.
Professional and honest. They were not pushy and we're honest about my best options such as going to other shops or sourcing a used part when buying new from them wasn't the best choice for me. Randi Gardner is great and while I did not buy a car, she said her sister had a great experience buying a car with Bruce Donley. Will be seeing them again when I need work done on my Prius.
I had such an AMAZING experience today at Toyota of Richardson. When I first walked in I was greeted by Jerry Purnell who demonstrated such warm and welcoming customer service. I talked to him about the car I desired to purchase and he was very accommodating and patient with helping me to find exactly what I wanted. I didn't feel like Mr Purnell was just trying to get me to buy just any vehicle so that he can make a sale. He sincerely wanted me so walk away happy and satisfied with my purchase even if that meant my purchase would have to take place in another dealership. Fortunately I was able to find the vehicle that I wanted and I was most excited about it because I really wanted to give them my business simply as a result of their amazing customer service. Not only was Mr Purnell friendly and welcoming but other employees who we encountered as we walked around the lot or through the offices, they all seemed to be welcoming as well and it felt like one big family. After finalizing my decision I interacted with Nick Williams in financing and he worked diligently to give me every deal possible so that my payments and interest would remain in my budget. I am so excited about my purchase and I'm so glad that I was able to get my vehicle from Toyota of Richardson. I would recommend this dealership to anyone. Thank you Jerry and Nick for working with me rather than just trying to sell to me.
Pretty frustrating buying a car recently at Toyota of Richardson. Told the salesman exactly what I wanted, including GAP insurance and nothing else, and we agreed on a price and payment. The finance/insurance guy was very unservice-minded. I had to tell him three times, "The payment is [X] with the GAP insurance and I don't need anything else." He tried for almost an hour to sell me other stuff and I kept saying, "the payment is [X] with the GAP insurance and I don't need anything else." I think their managers deliberately teach them to act like morons. I hated it. Hopefully the dang car will last 20 years and I'll won't have to put up with that crap for a long time.
Great experience with Randy Penn. Very thorough and patient.
Best car buying experience I ve ever had. Ouss abd Nick were outstanding. Go see em
Both Lauren and Nick were stellar. Lauren caught me when I walked out the door after the receptionist said the person I had asked for left for the day... Lauren saved a sale, honestly... a sale that was never intended to happen in the first place. And Nick had me laughing all through the boring stuff ($12, Nick... $12... dollars...). I even got to see Miguel, who did the financing on my Prius back in 2016-- he was just as friendly and as helpful yesterday as he was the first time I worked with him. This team was comprised of rock stars and I walked away feeling great, even though when I woke up yesterday, buying a new car was not even on my radar. (My Prius was in for routine maintenance when I got a call from the dealership that said they wanted to buy it. It was only two years old with 8500 miles.) I hope my used Prius brings someone as much peace of mind and joy as it brought me. I m now in a C-HR, a car I stumbled upon at the State Fair and knew I wanted to drive somewhere down the line. I never expected I d get to a month later. Thank you to my dealership of choice, Toyota of Richardson. This is my third car with you guys, and if you keep up this great service, I ll keep coming back.
Oh, one last thing! Shout out to SiSi, my service advisor yesterday for my Prius maintenance! She s such a professional and I have enjoyed working with her. I ll request her by name going forward.
This is our third time purchased Toyota from
Toyota of Richardson. We re very happy with the service. Jerry the sales person was very professional and healpfull . We definitely recommend this place to other people.
Hi. My experience was pretty good at Toyota of Richardson. Garry , Aaron and Jordan really assisted me pretty well. Garry had provided good customer service and kudos to him.
We purchased a certified used Corolla.
The salesman we dealt with gave off an attitude that something is wrong with us if we offer less than what they are asking for. I was taught that the customer is always right. We were getting up to leave when another floor manager came over to talk to us. We did work out a deal on the car with him. However the car had a lot of detailing that needed to be done inside and outside. They detailed it that night and it was the worst detail job ever. I was left with a lingering this was a huge mistake to purchase this vehicle from this place. I truly felt as if they felt we were fortunate to be buying from them, instead of we have a choice of where we buy a vehicle! I have always been treated so professionally and cordially at other Toyota dealerships this purchase experience was not at all this way.
I got a survey from the dealership and I answered it honestly and how disappointed I was in this experience. I am a 20 year Corolla customer and won't buy anything else. I called the number at the bottom of the survey and got the customer service manager she got things done. Thank you Kim. All of a sudden it was a different story.
I did take the car back to be re detailed and fix the paint chips all over the front of the car. They did that. They detailed it like it should have been the first time. Kim got me the floor mats I wanted. They gave me a rental car to drive while my car was being detailed. I asked for touch up paint and they told me they were out of my color but would provide it to me free of charge. Even though this was the absolute worst car buying experience I have ever had, they did try to make it right with the service. But I had to fill out the customer service questionnaire and make a phone call to let them know about it.
While I was there I did meet Aaron Tunnel. He was empathic and concerned about my experience. If I were to ever recommend a salesman here, it would be Aaron he is the man to see.
On 4/26/19 @ 3:58pm I spoke by telephone with my salesperson at The dealership. I requested that my Prius Prime be delivered with the EV battery fully charged. I was assured that the vehicle would be fully charged on delivery on 4/29/19.
On 4/29/19 when we took delivery our car was not charged as agreed. The salesperson blamed someone else at the dealership. We agreeded to come back later after the car was at partly charged. Our car was brought out by Chris to explain some of the functions. A black spot was on the drivers seat. We waited while the vehicle was taken to detail a second time. The car again was brought back with the same spot. On the third time it was returned with the spot removed.
On 4/30/19, Syed Ali, the Finance Manager, telephoned me to inquire as to how I would rate my experience at his dealership. When I explained what happened I ended up speaking with the General Manager. The General Manager offered to provide a trunk mat free of charge. I told him it was unnecessary but he insisted.
After not receiving information about the mat I called the dealership on 5/15/19 and 5/20/19. Mr Ali said he would get back to me about the mat. I have not received a returned call. I can afford to buy my own mat but I just wanted to give the General Manager a chance to honor his word.
The dealership took responsibility and made things right which is all one can ask for!
Service department is terrible, recorded wrong mileage on our vehicle and we have emailed them several times and no one got time for this.
The service was friendly, quick, and efficient. The advisor explained to me very clearly about my service. I was able to get in and out as quickly as possible. Thank you for all good work.
Great service. Toyota of Richardson staff is always nice and professional. I am very satisfied!
I looked at 3 different Toyota dealerships.... this was The BEST place by far!!! They worked with us to get a low rate and rebates!!!
No gimmicks No Games!!!
I m in sales myself and I respect when someone is honest and doesn t try to play the car game with me!
Thank you Michael & Syed!!!
I had a wonderful experience with Nikkie, and everyone at Toyota of Richardson :) All of you have it going good :) Thank you Toyota of Richardson :) I hope God continue's to bless you all :)
I really enjoyed my experience here, Juan Fernandez was a great salesman and very helpful. Mr.Mahmoud in finance was very nice and not pushy in anyway. I will definitely be back for another vehicle and will recommend others.
I was treated very well by everyone I had contact with. Bought a new truck from them today and had a great experience. The location is right off of 75 south of Bush turnpike, highway noise outside, nice inside.
My husband and I bought a truck from Toyota of Richardson back in October. It was an all-around incredible experience, from the sales staff to the finance department. The only thing the truck didn't have that we really wanted was a back-up camera, but we were told by our sales guy that they could easily have one installed and we would be able to roll the charge for it into the financing. We didn't want to agree to the purchase and sign the papers unless we were 100% sure that the camera was going to have the functionality and quality that we were expecting. After being assured and promised multiple times by our sales guy, we signed the papers and scheduled the install a little while after. To make a long story short, the camera didn't even remotely have the quality and functionality that we were promised. (Toyota was not responsible for the install - a 3rd party company was.) On top of the camera not being as-expected, the sales guy that we had dealt with was no longer working for Toyota. We were incredibly disappointed and frustrated and felt like it was ruining the great experience we'd had with them. That was until we met Brian Pacheco. He listened to us voice our frustrations and that same day, he made it right. He was able to get us a full refund for the camera and have it uninstalled while we were out of town for the weekend. He was so kind and understanding through the whole thing, and what meant the most to me was that it shouldn't have been his responsibility to "clean up" someone else's mess, but he did. Some sales guys kinda stop caring once they make the sale, but that's clearly not the case with Brian. We are so grateful that he listened to us and made the situation right, and we're back to being able say it was an all-around wonderful experience with Toyota of Richardson from start to finish! :)
Great service. Very friendly employees. I didn t feel pressured to buy, and the sales staff was very honest and seemed interested in helping me find the right fit.
Rodrigo in service was an absolute rockstar. He was incredibly patient and hard working through the entire process of my car being towed in, handling the insurance and estimates (which was no easy task in this situation). 10/10 will be coming back to service my Tacoma here because of Rodrigo's level of service
Toyota of Richardson does not care for there customers. I did a inquiry online for a car and a sales rep asked me they need to run my credit before he can give me some numbers, so I did. He asked me to come to dealership, he has a good news. I said I will once I have some numbers, so I don t waste your or my time during this Covid. He said he understands and will get back to me with some numbers in 30 minutes. Two days later, no response. So i emailed him asking if I need to get with someone else for this request, straight up reply- I did email you the numbers (which I never received, but have received all the other email communication) but you can go ahead with some one else if that makes you feel better.
My wife and I were shopping for a pre-owned vehicle. While our initial experience was not good, they went to great lengths to make things right. And in the end we got a GREAT CAR, at a GREAT PRICE AND GREAT SERVICE! Thanks to Byron, Chris, and Ben for the great service!
I arrived at the dealership and I was able to immediately start asking questions. JP, our sales rep, was a great help! He got us a car in no time and was able to deal with most of the complications that we had. I was highly recommend him because he can get the job done.
Abid Khan is the best car salesman I have ever purchased a car from! I was in and out in 90 minutes total. He was fair, honest, courteous, professional and kind. This was the easiest car buying experience I have ever had from a dealership in my 45 year life. And this is probably the 18 vehicle I have bought from a dealership since 1986.
Made the first-time car buying experience a breeze. I commend the sales and finance team for working with me to get the deal I want.
I had a great experience at Toyota of Richardson working with Omar. He made everything super easy and haste free. He got me off the lot with a much better deal than I ever planned! Thank you Toyota
Joe was a terrible salesman. He was pushy and blatantly tried to trick us into buying the car. Joe saw that we were foreigners so when we asked for the price of a car he gave a us a credit application and tried to force us into completing when we just came to look at a Camry. I mean where else does a salesman try to trick you into completing a credit application? After we denied to complete the credit application we yet again asked for the price of the car and he refused to disclose it arguing that he would only disclose it if we were going to close that same day and that that was why he gave us the credit application, to prove to him we were "serious buyers". So he never gave us the price, tried to force us into completing a credit application. Worst experience ever, Joe is the embodiment of the negative stereotypes of salesmen. Had much better customer care at all other dealerships I went to.
The used sales department is horrible but the service department is amazing.
Best customer service and quality work. I never used to take my car to dealers for repair and service because I thought it was such a rip off.
Toyota Richardson service depart is fast, effective, and their attention to detail is amazing. They are courteous and polite. On my last visit I left and noticed my tpms light on. Didn't think much of it. Went to work out and noticed my tire was almost flat. Called the service dept up and they said bring it in. They took a look and found a nail. Took it back to plug it. It was at 5:45 pm on Friday afternoon. They fixed it and told me not to worry about the charge. Pretty cool. It's that attention to detail and that customer service that will keep me coming back for a long time.
Toyota of Richardson was great they worked with me for the best deal. Come see Jonathan Hart
Friendly staff, ready to deal.
amazing inventory.
I had (and continue to have) a great experience with Toyota of Richardson. Jerry in sales and Nick in finance worked so hard to get me a deal I d be willing to take. They stayed much later than they had to and never complained. Jerry went out of his way to let me get a feel for which car was really the perfect fit for me. Even in the rain, he didn t complain and busted his butt to make sure I was comfortable and able to test drive the Highlander I ended up buying. He helped me take my car seat in and out of each car so I could really see how everything fit. I 100% recommend this location and those two guys for a great car buying experience.
Jesus was outstanding. Very thorough, very helpful. Great atmosphere
Thank you to Toyota of Richardson for outstanding service and making the car buying experience run so smoothly. We contacted them prior to our visit to find out pricing and everything was just as we had been quoted when we arrived! Our saleman Randall was great and very knowledgable and informative and no pressure at all. Nick in finance was great! Overall a great experience and would highly recommend.
We just bought a used Toyota Highlander. Our sales rep was Sarah. She was very friendly and helpful. I feel that we got a very good price for the car. I was impressed by the staff. Buying a car is often an ordeal, but there folks made it pleasant. I recommend doing business with them.
Hey was able to sort through the cars in my budget to find the prefect car for me, and to take to college.
Thanks Omar Sherbi!
I found Toyota of Richardson the most reliable dealership, and I'm 100% satisfied with their service. I highly recommend Toyota of Richardson, even you are not looking for a Toyota.
I purchased a Toyota Corolla S 2011 like two months ago. The dealer, I purchased the car from him, was Anthony Sabu who is a professional car dealer. Although I was taking my time to look at different models and options, he was so patient. Also, I was not eligible for getting a loan from most of the banks; They made the finance possible by getting loan from toyota financial services.
Beside me, one of my friends bought a car 4 month before. I guess he is also completely satisfied with his own experience.
Thanks for giving me the opportunity to express my feelings about my purchase from Toyota Richardson. Their service was outstanding. I just had an appointment to discuss about to trade in my 2012 RAV4. The sales person and the finance person were so caring, patient and helpful based on my situation that I came back home with 2016 RAV4 with full gratification!
I was going to buy a car here but after all the advice from friends and family, I ve come to the conclusion they are rip offs!
This dealership adds a $1000 "service fee" to the advertised price for used vehicles.
Update: replied via email to the response below.
"Hi Brandi, I find the practice of marking up advertised prices to be extremely deceptive.
I m sure as a consumer you would as well.
I have several emails from aelhanchaoni@toyotaofrichardson.com confirming this is done on every used vehicle for sale at Toyota of Richardson."
Had a wonderful experience. Definitely recommend this dealership
I had the pleasure of having Adam F. as my car sales man. I would say hands down that it was one of the best experiences I have ever had when it came to buying a car. I would not hesitate to go back again for my next vehicle purchase.
Everyone was extremely helpful. Any questions were answered promptly
I have always received good service from Toyota Richardson. Even though I did not buy my Toyota there, they always make me feel like a valued customer. Good work guys!
Outstanding job the service team did on my vehicle.
Recently I have been looking at small pickup trucks last week I test drove the Tacoma and what a great truck Ryan siegel showed me all the features of the truck and was very knowledgeable about the vechicle When it comes to buying a truck in a few months I will be coming to Toyota of Richardson. Thanks for all the help and cant wait to get my new truck.
I've been a customer for over a decade. While there are always ups and downs in relationships, I had a particular problem this time with poor communication of a condition in my car. The Service Manager did an outstanding job of addressing the matter immediately and fairly. It was a model for great customer service.
Everyone was very nice and helpful. They did their job with a smile.
I had a great experience buying our new vehicle from Toyota of Richardson. I have bought many cars here because of the excellent customer experience. This time around was no different.
Excellet, prompt service by the service department on a busy Saturday. Thomas Pablo was my service advisor and got me done faster than I expected. He provided time updates on when he'll be done with the paperwork. He contacted my insurance promptly Monday after I came in and provided my insurance everything needed to make a determinaton for next steps.
Great buying experience. Do yourself a favor and see Yony!!! Yony had the car ready upon my arrival, was extremely professional and knowledgeable, and gave me the best deal I could find in the metroplex. Thanks Yony!!
I'll come back here with any car troubles. Maybe just fix the complementary charger station.
Awesome! Sir Adrian was an amazing person to work for. I'm so blessed.
WORST CAR BUYING EXPERIENCE EVER. It started when I went to Toyota of Richardson hoping to buy a Scion XB for my handicapped daughter. When we pulled in and got out of our car the group of guys were to busy laughing and talking to pay us attention. So after I flagged someone down from inside the building we saw the vehicle agreed on a price and after signing a purchase agreement it was getting late so the guy in financing said the banks are closed now but to comeback in on a agreed upon time and in the mean time they would start doing a make ready on the vehicle. Comeback in thinking we were going to sign the finalized paperwork only to be told they had just sold the car to someone else. They then made my daughter feel like crap trying to sell her cars should could not get her wheel chair in by herself. It's bad enough things are harder for her being in a wheel chair but this dealership made it even harder. Lousy 1st time buying experience for her and the dealership could CARE LESS. STAY AWAY FROM THIS DEALERSHIP our money is going elsewhere.
Excellent, cost-conscious, and friendly service. I use them religiously to maintain my RAV4.
They were really nice; they did a great job on my car, I would come back.
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