Toyota of Richardson Reviews

Normally I am not one to write reviews. However, I was shocked by the level of exceptional customer service I received in buying my RAV4. From the sales person Jewel all the way to the sales Manager Steve and even the GM Brad. Everyone was professional, friendly, and knowledgeable. Being in the customer service industry for over 6 years, I felt they all deserved a shout out for being so awesome.

Took my 2015 Tacoma in for its 25,000 service and that got me in and out quick. It was my first time here but I will definitely be back.

This was a great experience. I will buy future vehicles from this dealer.

Great experience! My service adviser, Rodrigo C., was exceptional and professional! Back on the road again!

Im not happy the way Toyota take care the customer..I let any one know when you guy buy the car from there be careful never buy MPP mechanical protection plan..

I went in not expecting the service I received. I left with a great deal on the car that I've been searching high and low for. Although I wasn't expecting a dark grey color, purchasing this car was far beyond what I had envisioned. I originally was planning on going to the Plano location, but they didn't have the car I was looking for, luckily Richardson had the Avalon I've been searching for as well. I was just shopping but the service I received from Anthony exceeded my expectations and left with a great deal on the car on my terms. If you are shopping for a car, definitely ask for Anthony and he will give you 100% customer satisfaction, especially if you're on a time crunch like I was!!

Took my car in after an accident wanting to pay out of pocket. I was able to get an estimate within 24 hours and drop my car off pithing 72 hours. They gave me updates frequently. After the work was done it was hard to tell I had ever been in an accident. Thanks Ray!

We just bought our 3rd car from Toyota of Richardson. They always take care of us. But this experience was, by far, the best one. Eric Williams was so amazing. He was very honest and clear. I told him what I expected and what we could do and Eric made it work. My husband gets very cranky about being at the dealership for a long time, so we asked that all the paperwork for my daughter's car be ready to go so all my husband had to do was come in and sign. We handled the negotiations and Eric Williams made sure that our finance person, Jordan, knew what we wanted and how we wanted everything handled. He had the paperwork ready to go when my husband arrived. He worked to get us the best deal also for my car that I am about to trade in. I will be buying from Eric Williams from now on and will be requesting Jordan to be our finance guy. I could tell Eric was a father in the way that he treated my daughter during the whole process and all the decisions. He went out of the way for our family.

Yesterday was the worse buying experience I've ever had. I went to Toyota Richardson to buy my 3rd car from them in the last 6 years. I thought being a returning customer would at least have the staff be courteous to me and provide truthful information. I asked for both a lease price and a buy price. Their website shows every Corolla with a lease price of at least $80 lower than a buy price. I was told the lease price would be $30 higher than the sales price. It makes no sense. They insisted the lease price is always higher. The sales manager Sean was yelling at me in the middle of the showroom, and as I was leaving, the guy who drives cars between lots was yelling at me. There must be new management there because the first two times I bought from them, they were pleasant experiences.

Most of their positive reviews are FAKE. I went here and this was the worst place to buy a car I have ever went to. A car fake manager tried saying they two car facts reports for damage was from hail (report showed 2 different reports that were months apart). The report showed damage on the roof, front, back and one side. Unfortunately hail does not cause multiple long scratches or the bumper to almost fall of when you push it with your fingers. He then lied about the icons from the car fax report. Carfax uses a microscope as a icon to show that their was damage reported. He lied and said the microscope meant the damage was from hail and under 500. They try and force you to use their financing so they make more money from you. Their lies was comical. Every two years I buy a new or used car, I know the game and they are the worst at it.

Very helpful and fast service. Staff are polite and knowledgeable. Waiting area is clean and comfortable with wifi. Our repair was done quickly and we were kept up to date.

The wife & I bought a car from toyota of richardson on 7/4/2012. Our sales person,Ashiq Kahn was a fantastic young man, he did and said all the right things.At least he seemed to really want to be helpful. He explained everything and answered all our questions. we were happy to have him as our sales person.
The rest of the experence was just terrible in my opinion. The going back an forth to the sales manager, whoever that was, we just hate that. We have bought several new cars over our lifetime and this is the second time we feel our trade-in car was almost given away. when we bought that can we were told about the good trade-in value, NOT. A few weeks before we made this purchase, we received a flyer in the mail from a manager there stating what we coud get on a trade-in, when we asked about that, we were told we should have read the fine print. Are you kidding me??

not all service advisers are the same. Some are good ,some are not as good.

Toyota of Richardson service department sucks! I had 20K mile service for my 2013 Sienna. I drew back to work after service completed. One of my co-worker noticed that front hood is open......when I look at it....they didn't place engine oil cap back. Its loose and stuck under hood. Looks like no one is paying any attention to work done!

Never taking my vehicle back to Toyota of Richardson service department.

Hector and Russ did a great job of taking care of us. Thanks!

The process was quick and easy. From the salesperson Nathan, to the finance person Bryan. I will refer anyone looking to purchase a new/used car to Toyota of Richardson. 5 stars all the way!!!!!

Very easy and without pressure. They worked with me and waited until I was ready to make a decision. Friendly and helpful

I arrived late to my appointment with them and they didn t mind it all. They worked with me and completed my appointment in the upmost professional manner. I came in for a simple oil change, and the mechanics went above and beyond by checking out my whole system before I got on the road to head back to college. Do not hesitate to take your vehicle to them!

I just bought a car with Juan Fernandez, very kind they treated me very well I recommend it for your car purchase

Omar Dibbeh was a great Salesman. Always ready and willing to help us in any way.

Good experience with my trade-in and buying a new Land Cruiser.

The salesmen, Neal, was helpful. However, their cars are overpriced and they offered 3-4K under trade-in for every other dealer in the area. Additionally, the sales techniques used on other customers - and overheard - were amazingly insulted. We left and bought the exact car for 2K less with a fair trade-in at a different dealer a few miles down 75. I'd never return to this dealer, nor would I recommend this dealer.

I've talked to Megan many times while considering a "new" car purchase. I'm confident that when I make my final decision I will purchase from her. She is professional, confident and honest. I would definitely (and have!) recommended her to anyone in search of a car

I visited Toyota of Richardson on Saturday, June 9th. I came in with my own financing to purchase a vehicle. I told the sales team that I had my own financing with Capital One and I will be using them. I filled out a credit application for them to run a hard inquire with Capital One. Standard process for Capital One to know that I have found a vehicle. The salesman that was helping us, passed us to the salesman who didn't want to help us because his appointment came in. The salesman that did our paperwork wanted me to signed a blank credit application form in case there was "missing information" and they could just fill it out, if needed without me having to come back up to the dealership. I told him, that doesn't sound right and I will not be doing that. I repeatedly told salesman after salesman and even the sales manager who came out to ask me about my Capital One loan. I told him that I will be using Capital One. I did get my vehicle and later that evening, I received email alerts from my credit report. Toyota of Richardson came my credit with 4 different banks without my permission and didn't even tell me that they did. Monday, 6/11- I received a generic email, " your complete satisfaction if our goal". I replied to that email and told them, how I felt and what had happened. I, then received a call from their finance director, who to me insulted me. He asked me , DO YOU REALLY MAKE $$$ a year? It does not matter how much I make , I came in with my own financing to purchase a vehicle. I later forward my email to their customer relations manager, who does all the replies to reviews online. In email corresponded, he stated that the salesman didn't communicate to the finance guy about not getting me a better rate (APR). He apologized for my credit being ran so many times, but they were trying to help me get a better rate. The problem is, they did it without my permission and didn't tell me that they did and secondly, I told them I am going with Capital One, there was no need for them to check with other banks. He told me to feel free to dispute the credit hits. Well of course, I will, but that is me having to spend extra time and energy disputing the hits. When I came up to the dealership, everyone that called me and emailed me was " IN A MEETING" about me. They once again, passed off to another team member and that seems to be their behavior. The car I purchased was not a Toyota, but it was at their dealership. I had read other reviews and there is a lack of customer service at this dealership.

If you want a car do not go here. Went a week ago and was told lies about my credit report( called the 3 bureaus the morning after) if you don't want to be bothered then do not pretend you can help. That was first thing I said on the phone before i agreed to come out. No need to waste each other's time. Even their service dept is horrible.

I bought my Prius from this location five years ago and the service has always been very good from scheduling an appointment to having my car serviced. The staff is very friendly and answer any questions asked. Would recommend this Toyota dealership!

4 hrs for 2hr service. Only reason it s not less is because the rep helping me helped me out on the cost of the service

Martin worked hard to get us a great deal and did an excellent job explaining every detail!

It was fast and customer friendly. They really do try to earn your business in a friendly manner making sure you are covered on all basis and that you are getting in the car that is right for the customer. I have received really great customer service and the finance portion was pretty straight forward that will make sure it is manageable. They definitely work within my budget

The service department was top notch,I own a moving company and I know how important it is to provide excellent service.Shout out to Vance Holloman my service advisor and the other guys who helped me,everyone was super in there efforts.Keep up the good work guys.

I went in to have my alignment done. While leaving I noticed my keyfob looked like it had been run over or put through a mill. When I questioned the representative in the customer lounge, he told me I would need to speak with a manager - and none were in at the moment.
I turned 180 degrees to be face to face with the Service Center Manager's office door - and guess who was in there!?
After a heated discussion with the Service Center Manager, he agreed to replace my keyfob - but not to pair it to the computer in my car.

Want to guess how much a quote on the pairing was?
DO NOT GO HERE.

I called Toyota of Richardson and spoke with Derrell Pinnock letting him know that I needed to buy a car. Spoke with him on the phone about prices. When I went to test drive Teddy Luu helped me and my Husband James Moorehead out. We pick a car I wanted and Derrell Pinnock was true to his word. They went over and beyond any one I know. Did not spend a lot of time there. They were quick. Every on there are the nicest people I have come across. Honest and kind. I do say corporate need to reward them. I have been to other dealers and none of them will ever match the kindness and honesty I received at Toyota of Richardson. Words can't thank you enough Darrell and Teddy. Your the best.

One of the salesperson who attended us was very rude. I hope his attitude changes in time.

Ryan Boyd was a great sales rep to work with! He truly cares about doing everything he can to make sure you are 100% happy with your purchase. We also had the pleasure to work with the manager Josh, who truly understands the meaning of customer service. If you need a car I would suggest two things. One- get aToyota! Two- get your car from Toyota of Richardson!

No social distancing at the service department, no wipes, no sanitizer, all the mechanics had no gloves or masks.
And they had people going in and out. I really regretted going there, and got overcharged.
They charged $140.00 for checking check engine light and another 140.00 for adding a little Freon to the air. Won t ever go back again!

It was very smooth and easy. I highly recommend them.

Dana Menace and Ben Boyd did an awesome job guiding me through a seamless purchase process

So very sorry to report that the slime pit of snakes in the Finance Dept completely took advantage of my daughter during her first ever car purchase. I was so disappointed when she discovered it and showed me a few months later. I was sure we would find someone who would listen and make it right, someone who actually cared about the customer. What a joke! We were met with complete indifference. Nobody would do a thing. So condescending! I've purchased four used cars from three different dealerships in the Dallas area and had great experiences. Toyota of Richardson was the glaring exception. Do not send your loved-ones there! Den of thieves!

Excellent and smooth car buying experience. Definitely buy from them again.

Very bad service. They try to confuse you with so many options even though you tell them your budget. They try to sell you what they want to sell and if you say no, they just try to ignore you and make you wait until you leave the place by yourself. They make you lose your patience and simply waste your time.
I had a very bad experience with one of the sales person, I have been repeatedly telling him my budget and was asking about the car i saw in their listing in their website but he doesn't care, he kept on pushing me to buy a car which is over my budget. I have been to many dealerships so far and feel this is the worst of all.

This is the worst Pre-Owned Toyota Dealership I've ever experience. Please try any other Toyota Dealership. Yonatan Tadesse is the most childish and unprofessional salesman to conduct business with. I had to have someone else finish up the deal because he started a huge altercation with my family and the finance manager Adrian Gomez by lying saying that we don't like Adrian Gomez and that we said a lot of bad things about him. Adrian Gomez was the finance manager my family and I requested not to deal based on his poor internet reviews. We were sent to Adrian Gomez and instead of closing the deal he decided to take our request not to work with him personal. They didn't detail my car as promised. If I need an answer about anything I have to harass them to get an answer. Pre-Owned Toyota of Richardson is the worst place to make a 60 month investment. They do an outstanding job making Toyota look bad.

I has a great experience at Toyota of Richardson. They had me in and out very quickly. My only regret is not buying a pro trd insread of TSS given I'm an offroad guy. Nothing a change of tires/wheels/suspension can't fix:)

This dealership is great. They knew I only had ten thousand to spend and were able to get me in a 2012 Ford Fusion with 70k miles. My credit isn't all that hot either but still managed to get me a 10% interest rate and a $200 a month payment. Shout out to Omar Sherbi for driving down to Dallas, picking me up and negotiating a decent deal. Highly recommend them to anyone that's in the market for a new or used vehicle. Thanks Toyota of Richardson

I highly recommend Toyota of Richardson! The selection and prices were far better than any other dealership I visited. The best part though was working with Jeff Grettner. A true professional with a sense of humor - he made what can be a stressful - into a fun and stress free experience. Thank you Jeff! I'll be singing your praises to all my friends.

The staff was friendly and professional. We did not feel pressured into our purchase. Furthermore, the staff worked with our budget to give us a good deal.

Helped my lady-friend buy a Prius from here. The sales staff was nice and allowed us to drive several cars. The price-negotiation was odd but fair. We were paying in cash but we still had to wait several hours from the time of sale till we could drive away...I'm not sure what took the financing team so long to process a cash payment but it's what cost them the 5-star rating. The used car that we bought had some minor problems that the dealership has been willing to fix for us so far (leaking sunroof and loose weather-stripping near the doors).

I am very unhappy with Toyota of Richardson. They quoted me a price of $3717 to replace the entire brake system. This is ridiculous and it's much much overpriced rate. I would never return to this place. I would rely on public transportation for my travel needs instead of begging for their service. I had to refuse their offer of repairing the brake system coz their offered price was way too high than market rate.

My car would be hardly valued at $8000. Who the hell will pay this sky-high price of $3717 to repair the brake system?

We just purchased a new 2016 RAV4 from salesman Jonathan Glasscock and manager "Big Blue," I'm mean Jeff. They did a great job with customer service and they gave us a great deal! Come see them and they'll treat you right!

Good service! From Gregg took care of my car needs.thank you Toyota of Richardson!

Saad Hatouqa
Great help in getting a new car. Thanks

I went to the Service Department at Toyota of Richardson yesterday and once again received exceptional service from both the technician, Alan Bostley, and from his assistant, Mustafa. Mr. Bostley always assures my vehicle receives prompt and thorough attention. Service was completed much earlier than when first estimated. His assistant, Mustafa, took several minutes to explain the current status of my vehicle and to alert me as to future service my car would need. The consistently outstanding service I receive from the Service Department at Toyota of Richardson is one of the main reasons I purchased my second Toyota from Toyota of Richardson.

my car broke down and i needed a new car ASAP, I decided to go with Toyota and I had no idea what i was getting myself into but Waleed Khan made sure i got exactly what i wanted and also told me in detail about the cars and their price. i walked out with a great deal and car thanks to him.

Omar and Jeff Gilmore were really professional. They took the time to listen and understand my key concerns. They also took the time to explain everything in detail. Overall the experience was very positive. It more than made up for a very negative experience with the Toyota of Plano location.

Great experience at Toyota Richardson! Randy Penn was wonderful; he found the car I wanted with the right options and at a great deal!

Sean, Hector and Nick were absolutely amazing! Great experience, I am so happy with my vehicle and will refer to Richardson Toyota! Thanks for the amazing service!

Professional and courteous staff. Attentive and responsive.

Scheduled a pre-purchase inspection with Manny in service. I live in NC and wanted to Richardson Toyota to inspect a vehicle I was purchasing from a neighboring dealer. Prior to arranging a flight the selling dealer was kind enough to drop the vehicle off.

A pre-purchase inspection takes about 1 hour. The selling dealer was told the truck would be done by 7pm Friday. The inspection was NEVER completed and the selling dealer refused to wait any longer.

The truck was sold, not to me, the next day. I received a call from the service manager stating "it's completely our fault, I know it's too late, there's nothing I can do."

This is complete incompetence. I would NEVER use Richardson Toyota service.

Wonderful cars with good prices, but they only focus on their business goals over customers goals...

I love my new 2015 Camry SE everything was smooth my sales Abe Gonzalez was friendly make my negotiation a breeze his manager Jeff I think congratulated me personally I was in and out of Finance and my New Car was So clean I was afraid of driving it!
Thank you Toyota for such a great Producy and Thank you Toyota of Richardson Abe and Jeff , for having such a high standard!
I deff be back for my next Car including all my friends and family !

My overall experience was exquisite. There was one gentleman that stood out to me, Cesar Sotello. He was so professional, well dressed and he made me feel as if I were family. He greeted me with a smile and made sure that I knew everything that was taking place with my car. He was such a joy to work with and your company is truly blessed to have him! Thank you again Cesar!

I took my sienna to Toyota of Richardson for 15k maintanence and just to check the fluids etc.. They said there is a safety recall on the car. I left my car there and they gave me a loaner. My car was ready after about 20 days and when I went to get my car, there was a scratch on the side almost all the way from back to the front and my car was super dirty with bird poop and leaves all over. They sent my car to a body shop and gave me coupon for carwash. While I really did not like the way they returned my car to me which also caused lots of inconvenience, I still wanted to give two stars because they tried to fix their mistakes.

Syed gave us a really good deal on a new car! Go ask for him!

Terrible business practice. Buyer beware!!!!! I am currently in Oklahoma trying to purchase a vehicle from this fraudulent Dealer! I was told by sales person to put a $500 deposit to hold the vehicle I was trying to purchase. After reviewing the car fax and realized the vehicle was not as advertised and had more than 50 miles, the deal was not for me. After talking to Byron Posas today I came to the conclusion that this is just another mediocre dealership, after refusing to reimburse me my $500 I realized I would have to escalate things. I never signed or agreed on anything saying the the money would not be reimbursed. I will call Texas Motor Vehicle Comission and Gulf States TOYOTA.

Update 11/04/2020
As of the day after sending this emails, we are still waiting for a response

Them add screenshots the emails

Hector made our leasing experience a fantastic one; we will be recommending Toyota of Richardson to all our friends and family.

Outstanding customer service. I really felt like Shervin and Nick W. were looking out for my best interests.
Great experience overall, a comfortable purchasing atmosphere.
-JW

Adam Flores helped me find an affordable and reliable vehicle I can definitely trust after my horrific accident where I was hitted by an USAA member which USAA still hasn't taken care of the problem. However I'm glad Adam helped me out every way he could so I can drive safely to places I need to be. Toyota, let's go places.

I started to write a long one. Mr Mahmoud confirmed my appointment this morning, I confirmed I was coming in and to ensure we were moving forward with the sale, I mention the same "deal" and did not want to renegotiate! Long story short, They will not honor what we discussed when I came in Saturday morning. The General Manager Rey or Mark of the company told my representative Mr Mahmoud that it was just for Saturday! And they And I quote, "Are not losing deals" Originally they said they wanted to help me! Because I needed to think about it, they see it as my loss. I'm not worthy or worth the time!

Oh, and we are existing clients already. Coming in for a second car!! I guess my business is not wanted because they are doing well!.

This is one of the worst dealership expriences I have had. I bought a car that was supposed to be shipped to me but it never arrived. The sales staff never followed up with me or provided any time line. Additionally they were unwilling to compensate for wasting of time. I would not recommend this dealership to anyone.

If you want quality customer service from the service department, Scott King is your man. Every time I take my 4Runner to him, he makes everything exceptionally easy for me.

Crystal, my advisor, was great. Kept me informed of the repairs and when I can pick up the car. Thank you for the great service.

These people really know what they are doing and how to treat a costumer! Let me start off by saying ive NEVER had a good car buying experience until i bought my grand cherokee from toyota of richardson! Jeff our sales consultant was great at listening to everything we asked for and he stuck with us through the entire process. Not to mention when i first called about the car it was close to closing time but that didnt matter, he took the time to go pull up the car and send me a detailed video of it before i even set foot in the dealership. They were able to get my deal done that next day and i picked up my car that night, chad in finance was also a blast to work with! He made the signing quick and painless! Not metion he just has an all around great personality and is very knowledgeable! Thank you so much Toyota of Richardson!

Gotta say John Phan in preowned helped make my time there one of the best car buying experiences, stand up guy really personable. I know if i ever go back I'm asking for Mr. John Phan. Highly recommended

Aaron was a nice guy and was pretty easy to work with. I really appreciated him driving the car to have mechanic take a look at the car before I put a down payment on it.

From bottom to the top Richardson Toyota is #1. Just bought our 4th vehicle from them (Tundra), Cortez was our sales person and Nick one of the sales managers helped me also look at trucks. They showed me multiple trucks and didn't make it a high pressure sales situation. I mishap happened in the paper work and they went above and beyond to make it right! Ben Boyd called me and had resolution within a few hours.

They will be seeing us again in the near future for our 5th and 6th car!

Thanks again Cortez, Ben, and Nick!

Friendly, very professional, excellent service, and a wonderfully waiting room.

Sisi was professional and kept me informed throughout the process. She explained what maintenance was needed on my vehicle and areas to be serviced next time

Tracy Brown at Toyota of Richardson was very professional and courteous. He listened to my concerns and said he would explore every option to assist me. I went in with a specific expectation of what I wanted in a Toyota Tundra. After going through a couple options designed to fit the specific budget I had given him, he found a Tundra that exceeded my expectations and worked with his managers to make it work for me. Very positive experience and by far the nicest vehicle I have owned since my first new Toyota in 1993.

Joe Z is the best! It was very easy to work with him and I am very pleased with the service and my new Rav4!

Awesome service. Omar Biddeh was courteous and professional. Highly recommend this place

Chris Webb in new car sales is a pleasure to work with. Really happy with the ease and price of my 2018 Highlander XLE

One of the worst ever. I have dealt with many dealerships in the past and frankly speaking this is the worst dealership ever. I have bought 2 brand new cars from here in the past but now it seems like the dealership is going downhill. I was at the dealership for almost half a day after work. The salesman Waleed was very good. However, the finance managers need some training in Finance and manners. Glenn and Mo are two finance managers who don't seem to understand what the customers ask them. I kept asking them basic questions which they of course couldn't answer and get defensive and rude. For instance, what APR am I getting? What is the difference in monthly payments if I don't get the optional coverage? What was my credit score? Etc. They declined/neglected to respond to any of my legitimate questions which resulted in me not buying the car from them. Will I ever do business with them? Maybe, if they hire some professional finance managers who can uphold a conversation with customers who have some financial background. But for now I recommend my friends and family to stay away from them. I ended up buying a car from Mcdavid Honda and saved almost $100 in monthly payments and a better car than Camry, 2015 Honda Accord.

Not a very busy dealership! I wonder why? Does not seem like anyone wants to sell a car!

Great experience with sales rep Derrell Pinnock at Toyota of Richardson compared to other places I went during my car hunt for 2010 Prius with a trade-in. Derrell Pinnock went above and beyond to get the deal for the price I was looking for, the price did not work out for my budget the first day I went there but he persisted and got me the deal the next day.I had offered the same at other dealership but they did not work with my price.
I would strongly recommend Toyota of Richardson and Derrell Pinnock for your future car purchase.