It's the same damn story, different day for these ...

It's the same damn story, different day for these guys. My relative bought a 2014 Highlander in July 2018 and got screwed into a $2k+ warranty he didn't want, so we went through several weeks of hassle to cancel. The customer relations mgr wrote it off as confusion and a misunderstanding. My relative went back to trade in the Highlander last week for a newer model after I advised him not to - THEY DID THE SAME THING TO HIM AGAIN.

The sales person got him into a warranty after being told that he didn't want it. They assured him that it WOULD NOT be rolled into the loan and would be written in at NO ADDITIONAL COST. The contract was written extending the term to 75 months to make make it seem that the payment did not include warranty. ONCE AGAIN they did not provide warranty papers in the customer packet, and the financing bill from the lender shows the warranty cost. Now we have to do a cancellation AGAIN as we did a few months ago. We are within 30 days of purchase and expect full refund minus $50 fee, which we shouldn't even be paying for since we didn't want a warranty to begin with.

BOTTOM LINE: Sales and finance dept are still CROOKED and always will be!!!