Toyota of Richardson Reviews

We bought the car end of June. We were supposed to get tinted window and Front hood and door handle protector. We brought the car back and got the tinted window that first week (the side windows were done with gaps). They were supposed to order the front hood and door handle protector for us, but never got back to us. When we called multiple times, they said they're waiting for the order. Then finally, beginning of August, we called again, they said the person who ordered it left already, so no one is following up on the order. They had to place a new order. It is Aug. 9th now, and we still have not heard back. Also, don't expect them to know anything about the electric fuel vehicle rebate programs. They won't tell you anything, and even when you ask them to sign the forms (Sales Manager Mark A.), they just say they'll find out more about it and still won't sign the forms. I will update this post when I hear back more. Called again for the sales manager Mark A. He said we can bring the form and leave it to him to get the forms signed and will let us know on Monday, Aug 13th. It is Wed, we didn't hear back. When we called again to follow up, he said we need to fill out the forms ourselves. So we went back to the dealership and he said there's only one person in the entire dealership that can fill out the form, and she had already left for the day. So as I'm sitting at the dealership filling out the form. The form clearly says it needs to be filled out by "an authorized representative of the vehicle dealer." As per Mark A., I filled out the entire form except for where supposedly the controller need to sign and left the forms with him. He won't be in until noon tomorrow, so he'll have the controller sign the form and we can pick it up tomorrow Aug. 16th. It's Oct. 16th now, we finally got our hood protector a few weeks ago, but the door handle protector has yet to be ordered.

We have purchased 3 cars in the last 6 months with Omar and will continue doing business here! Amazing customer service and they go above and beyond to make sure we are satisfied and get what we want at a reasonable price. Love love Toyota of richardson! Thanks Omar s. for always making us feel at home!!

I like the sales team here they re trying to help me, but the mechanic that worked on my truck didn t do his job when I brought in my truck for my U-Joint recall. He replaced my rear u-joints but didnt do my fronts the recall says it s needing replacement. Now I m back and they re trying to figure out if I did the damage or it wasn t detected at the moment.... THEY(Mechanic) SHOULDVE REPLACED BOTH FOR THE DAMN RECALL...

Today we went to buy a truck my husband, and I went to see the exhibits. All the salespeople were seated and no one said anything and they only looked at us and continued on the cell phones, in fact neither the front desk, I wonder or greeting. A if we went to another dealer. Now I understand why they told me not to go to this dealer.

Jesus was very helpful, listened and was hands on throughout the whole service! Ask for him!

They don't tell you the truth here.They agree on one thing and do another. Horrible place.Always taking Customer for a fool especially when you speak with an accent.English language and American accent is not a measure of intelligence .Run from here if you can even if it means falling over and breaking something. Run.

Just purchased a new RAV4 at Toyota of Richardson. My buying experience was the best I have had when purchasing a vehicle. I emailed an inquiry at 11 p.m. Thursday night asking for information on a RAV4. By 8 a.m. the next morning Travis Uriegas had already responded back with the information. I scheduled an appt. for test drive and he had everything ready for me on time. The financial department was great! They worked out a really great deal for me and were very prompt with the paperwork portion of the purchase. Can't say enough good things about the dealership! Will definitely recommend Travis Uriegas and Toyota of Richardson to all my friends and family.

Cocky sales guy in Toyota Richardson. I went to Toyata Plano the same day and bought car from them. I just told him I was looking and seeing what I wanted and this dude suddenly changes tone and talks condescendingly, basically telling me not to waste his time. On top of that, he starts trash talking about all other Toyota dealers. He basically made his dealership look terrible. Tracy don't do that. It's bad for business.

JP was awesome helping me out with my purchase! He was super friendly, attentive, helped me narrow down my choices, and got everything I wanted. I definitely recommend going to him for your next car purchase.

I hate purchasing cars, but Randy was polite and professional and was respectful of my time. Mo in financing was also nice and made the dreadful paperwork go quickly.

My Car recently broke down due to having bad gas and the Toyota Richardson helped me out fast and in a hurry. Randi Gardner and her team kept me well informed and got me back on the road in a matter of days. Would highly recommend

This dealership used to be a very great place to have a business with, and during the last 3 years our family have purchased 3 vehicles from this dealership due to the fact that they always had a Great customer service and they were very friendly and helpful, but based on our last couple experiences, it seems that the customer service is moving to the completely wrong direction, and their service department is in total mess and chaos lately! The service advisors won t return the calls and even if the service desk sends the emails to the service advisors to call you back, you still won t get a call (happened today with Crystal Maldonado) the service advisors will sell a service (for example 4 wheel alignment )with the promise that it has a warranty on it, and after 7 months the service advisor Douglas Moran tells me there is absolutely no warranty on it, my son took his 2011 Toyota Rav 4 for the fully synthetic oil change today , and when he came back and checked the paperwork (we didn t check the paperwork to see what kind of oil they put in the dealership , because we always trusted this place for their quality service and honesty ) , he discovered that the dealership put the conventional oil instead of fully synthetic and charged us $61.32 for it! Really? and if you re showing such of dishonest customer service to your several years loyal customer , I can just imagine what would happened to my car s service, if I wasn t your regular customer. I m not giving a 1 Star for the only reason that this place used to be a very great, friendly and trustworthy place to do a business.
Sincerely,
Alex

My service advisor, Scott Michales at Richardson, provided a great, timely, and professional experience.

I was crunched for time and came in to get some warranty repairs. Scott got me in on time and finished up ahead of schedule. He didn t try to up sell or pressure me to do more than I asked for. It was a refreshing experience!

I was a customer of Toyota of Plano, but will come back to see Scott next time I need service.

Thanks Scott!

Quick hassle free pleasant experience. Tala was a true professional. Fashion in finance equally was very nice.
Highly recommend Richardson Toyota

The Toyota of Richardson management are responded quickly and they happily dealer us so I will tell my friends and family to get a car from you guys thank you

Service was amazingly good. I would definitely return here. My service advisor, Doug, was knowledgable and extremely competent with a very pleasant personality.

I was a first-time car buyer. Ever. All of the staff here are amazing. Chris Webb took care of me and answered all my hundreds of questions. His knowledge and easy approach made this process less stressful. He's also cool with kids! I definitely recommend this dealership and will return for future vehicles.

Lee is my Service Advisor and I go to Toyota of Richardson to get my service done although I live in Dallas. I trust him 100% and will take my car there as long as he is there to service it.

The service was excellent and outstanding. Thomas took his time to explain all service that would be needed at my next 5,000 mile check. I will be back and dealing with Thomas on all my needs. Plus he was able to work me into the schedule which was great.

Professional staff, good response times. Glad I chose Toyota of Richardson.

Took my Tundra in for service. They run a very efficient operation.

Keep up the great work and I look forward to seeing Toyota of Richardson for all my vehicle needs

Saad Hatouqa was very helpful throughout this experience. I would buy another car from him.

Heloo all Toyota of Richardson thank you for everything My interaction with Jason Best was great. Got a great deal for my car as well the salesman Gary Lowe very helpful. They both were very professional and helped me find the car I was looking for which I am very happy and pleased with. My next purchase will definitely be there as well.

I recently came in to look at an 09 4Runner and was very impressed with the whole process. They were kind and did not pressure me into anything, but were able to answer all my questions and help me make the decision that was best for me. I am in love with my car, and I am so glad I came here to get it. I feel very lucky. My sales associate was Jeff Grettner, I would recommend him for sure.

I moved to Dallas in July, and being that I moved to Richardson, Toyota of Richardson was my first choice of car service place I decided to use as my home base car treatment place.
Their professionalism is exceptional, you can actually see their conscious determination to give their best.

I have been receiving very good treatments including services from the very first time I went there, Mr Allen B laid a strong impression on me because of how he attended to me by fixing my car. I appreciate their hard work to satisfy their customers.

They help get ya in if you show up and they are willing to leave keys in your car in case you can only pick up after hours which is convenient.

Wow...stay away from this place at ALL costs. They are actual scammers. I can't believe it how the manager or whoever that loser is stating I was not going to pay whatever was on the contract for a new car. Overall, scammed me around $3,000 as he rushed the contact and did not explain it at all. STAY AWAY PLEASE EVERYONE!

This Toyota Dealership is fantastic with a great selection of cars. Just got a new Toyota Corolla 2017 from them. Shervin Razmgir helped me out patiently throughout the process and made it as seamless as possible. I am a first-time buyer, so wasn't aware about a lot of things - Shervin took his time, regularly followed up with me and helped me buy my first car.

I paid for service at Toyota of Richardson and they were to leave my car So I could pick it up after hours. I called their customer support and they told me there s nothing they can do about it. Very poor customer service!!

Excellent service. No matter who helps you, they'll do their best to take care of you

I was very happy and please from the friendly them and the service they provide me.
Thank you guys especially Talal Harb.
Best regards
Kamal

Sales experience is very good . Ben helped us a lot to understand different coverage options the experience is really good

Tracy was very easy to work with and made the process relatively painless. We are able to quickly find and buy the car we wanted.

This dealership's service department always treat it's customers like their own family. The thoroughly and friendly explain carefully the car service process and report further findings and make us decide without pressure how to proceed. Everyone is very professional and accommodating.

Elvin, Mahmood, and Ben were so accommodating to my needs. They helped me get the truck I wanted at the price I could afford. Much thanks!

I recently sold my car to Toyota of Richardson. I dealt with Sarah Croft who is the Purchase Manager. She was very professional and honest. I received a fair price and she made the transaction very easy and quick. I would highly recommend her to anyone who is looking to sell their preowned automobile.

Very pleasant experience!! Most fun I ve ever had buying a car! Definitely recommend this dealership!

Mostafa Rezaei helped me so so much with getting the right finance options for my first car. I highly recommend asking for his help. He was very transparent and friendly. I probably wouldn't have ended up getting a car here if it wasnt for him.

Awesome customer service. When you get there ask for Stacy. Your vehicle will be done in a timely manner and then priced as what was said.

Very good to work with during the buying process. Ask for Nathan Rocas.

Bought a used car for my teen. They really took care of making sure it was safe and all service work done. Also included a 6 month warranty. Would recommend them to others

I was greeted professionally.
My Service Advisor attended to all my needs.

Night and day difference from other Toyota dealers and this one! Toyota of Richardson is top notch. Had a very positive experience throughout my entire buying experience. And to top it all off, I love my new car!!!

The parts department is very helpful and friendly. Cam has helped me with several parts, and always makes it easy.

I just got a Tundra from Toyota Richardson yesterday. I can give enough praise on the team there I work with Ouss, Jake and Syed. Jake showed me Tacoma and Tundra then helped showed me all the trim packages. We sat down and listed out what I wanted, trim package, color and option. They did not have truck on the lot, but they found one super fast. Two days from the first time I contacted them I was sitting my dream car! Syed with financing was awesome and really fast, not the hour after hour of waiting. Jake was great from the start to finish and so was Ouss. If your look for a Toyota you would be foolish not to go here. Customer for life now!!!

This is the closest Toyota dealership to our home but after our experience at this place specifically with Morgan I would have gladly driven past three to get to this one. I'm already a weary buyer and had a lot of questions, she was extremely helpful and fulfilled all of my requests, if I'm not mistaken this was her second or third week on the job and we were both learning, 5 hours after w first met I was still uneasy about the price of the vehicle ultimately she worked out a price that would fit me and never lost her patience with this indecisive car buyer. If your looking for a dealership you can find them anywhere but associates such as Morgan are hard to find so go check her out!

Omar Sherbi
Omar did a great job of working with me and my family to get the car we needed.

I purchased a new Toyota Avalon and I love it. Sam Veloz from the Internet Sales Department helped me find just the right car. I thought I wanted a Rav 4 and while I liked it - I decided that I wanted to be really good to myself and get something a little more plush. Sam was so patient with me and when he pulled up in front of the building with a beautiful black Avalon with ash interior, I knew immediately that this was the one for me. The buying process was very smooth and a quick. I am so happy that I selected Toyota of Richardson and got Sam Veloz as my Internet Sales Specialist. I will not hesitate to refer anyone I know to Toyota of Richardson and ask for Sam Veloz.

Everyone was great! Deal was good! We would recommend Toyota of Richardson to any of our friends & family. Thank you, again for our 2019 C-HR Limited!

Ben and Faison in financing are the best I thought my birthday was going down hill but they made a big change in my day! I PRAY that 2017 is a year of great business for all of the gentlemen who helped make my deal complete! Yony was a great salesman and really tried his best to make my seachieve for the perfect car easier. Arron is a great sales manager and leader in what the Toyota of Richardson standard of Excellence means.

Great service experience. Got 20k service completed in about a hour.

This was the easiest and best buying experience I have ever had By far. I have bought a few vehicles over the years but Aaron Morgan, and Sean Russell made it seamless, I had totaled my 2018 Highlander and knew I wanted another Highlander they are great vehicles. Just didn t know which dealership I wanted to use... Well Toyota of Richardson had the best deal and the best customer service.. so if your looking for a new Toyota go see these two guys they are the best in my book, I will definetly send them customers and will buy from them again in the future.

Very pleasant experience John Glascock was very helpful and courteous and made sure I understood all The little details.

My wife and I purchased our first car there; an '09 blue Yaris. We we're lucky enough to have Gary Lowe as our salesman. He was upfront and honest and extremely helpful through the entire process, even when the car had a mechanical failure due to an extreme thunderstorm. He sent a tow-truck for us and let us use a car while it was in the shop. I couldn't imagine a better car-buying experience. If you're buying a car in DFW, go to Gary Lowe.

I don't trust service center people after service my car cruise control not working .never go again

Awesome experience, I came in looking for a Scion TC and found one that was perfect for me. My family including myself have had cars sold to them by Jeff G. during his days at Toyota of Dallas and even with a new location it's still the same level of professionalism. He later combined with Faison in the finance department to further cement everything in my favor. It was definitely a winning situation and I'm happy to recommend these guys.

I just purchased a new Highlander from Nick Williams. He was great to deal with, not pushy, very polite, and made the process that can normally be very dreadful FUN. Thanks Nick for the great experience I will be sure to send all my friends to you. Much appreciation for your help. Sincerely a new Toyota Highlander owner- Kristy :)

Great customer service! Did a great job on my car and were very helpful when I needed a shuttle ride with my toddler and our bulky car seat. Thank you!

I just want to thank everyone at Toyota of Richardson. I've purchased many cars and this experience was amazing. I filled out an app online, I had already visited numerous dealers. Lonny picked up the phone when I called to speak with someone and kept me updated throughout the whole process. Mo in the finance department was excellent. They gave me their best deal the first time and was no back and forth. Thanks Mo, Lonny and the rest. Yall do great service.

By far the best car buying experience I have ever had. I will definitely be back for the next Toyota.

I bought my last 2 Ravs from TOR and have them serviced. Lee Shuster has been my rep since I can remember. He is the best.

Went to dealer to research cars. Saw a few I liked. Did not speak to a sales person as I am only in the research stage at this time. Lot was clean. Huge selection of cars and trucks.

Great customer service. Very knowledgeable about product and willing to work with us

Waited 1 hour 45 min for an oil change. Wiat times are terrible. I won't be coming here for an oil change in the future

I had a coupon for 39.99 oil change and they tried to charge me over $70. I had to get a manager to honor the coupon.

went to toyota and they are looking for down payment. I bought 4 cars there and never had to do a down payment and now they are asking me for one!! They did not even try to keep me as a customer, I guess I will buy a SUV other than toyota.

Went to the dealership looking for a used Carolla for $12,000 or less. After some haggling and test driving two cars, I walked out with a used 2015 Carolla, with all the bells and whistles (except power seats, oh well), for the exact price I wanted. After tax and title it was $13,189. And the vehicle still has between 15k-20k miles left on the power train warranty. Only previous owner was Enterprise Rental, so the car is in great condition. Fantastic deal.

The salesmen we dealt with were both manipulative and disrespectful to myself and my father. Won't waste my time detailing the whole upsetting experience, but if anyone wishes to message me I can go through the ordeal for them. Will pay thousands elsewhere if needed in the future.

Must say it was a pleasure working with Sayid in financing, as he was both honest and courteous.

Bought a great used vehicle here a couple of weeks ago. The sales experience was decent, the communication was mediocre. But the problem arose after they delivered the vehicle 4 days later. Between the time that I test drove the vehicle and the time they delivered it singing happened to the air intake and the vehicle died on us the first time we drove it to town... Long story short we took it to a local dealership as directed, once the bill came due we were stuck with 2/3 of it. One of their reasons for not paying the bill was that they had replaced three of the spark plugs then that the other three were the only ones necessary to be replaced. Because we all know it's okay to just replace a couple of spark plugs and not the whole set.... The vehicle I bought is good now but the service and run around that they've given me, as well as the extra $500 I have to pay to get a problem fixed that they caused has made this experience the worst car buying experience of my life.

It's bad I bought a car from a second day did not work I went to the company but they do not treat customers seriously with regret

I bought my car here. And recently had an issue that needed service. Bit of a complex issue and I wanted a ballpark figure so that I could get an idea of the costs. And i reiterate a ballpark figure, not an exact amount, obviously, because of additional unforeseen costs that could potentially arise. Well, I called this location multiple times attempting to speak to an advisor and one was never available. I asked for a call back. Never received one. I then called back and asked a manager call me, nobody ever got in touch with me. I then emailed them and yep, you guessed it, no response. I will say, the receptionist who answered my calls was courteous, but that s where it stopped. I will not be purchasing vehicles from this location again and will no longer come here for service.

Ben Boyd in finance completed my paperwork for my Camry. This guy should run the department!

I went in tonight just to look at and possibly test drive a 2014 Camry. Avery Bush approached us and showed us a Camry that we test drove. I wasn't crazy about the car and I wasn't going to buy it - which he knew. After the test drive, he took us in to search the inventory for a Camry with different features and came back with a car out of my price range - which he knew. When I said reiterated that I wasn't ready to buy and it was out of my price range, he then tried to tell me that they could make the payment comfortable for me. While that's great, THE CAR WAS OUT OF MY PRICE RANGE. He then just kept pressuring me into a car that I didn't want. I felt very uncomfortable. I'm not an idiot. I know what I want in a car and I know how it works. I felt extremely uncomfortable and disrespected. I won't be returning here to purchase a car. Especially from Avery.

Thank you to Thomas Pablo for Excellent customer care and coordination of great team Service!!!
Victoria

I dealt with Andrew Williams for the purchase of my new SUV. This was the best vehicle purchase I have ever made. There was no haggling, no games. Toyota of Richardson (all employees I dealt with) were straight up. They came in at the best price I could find anywhere. So I drove 280 miles to get to them, and I was in and out in 3 hours (they took the time to give it one last detail and polish before my road trip home). Funny thing, I drove past many Toyota dealerships on my 280 mile journey. Any one of them could have had my business first, but Andrew seemed to want it much more. Thanks Toyota of Richardson!

Awesome experience, picked what I wanted on the Internet, called and had it pulled and went and picked it up. Salesman (Randy) was very versed on the car and gave detailed explanations of all the controls.

I would highly recommend Toyota of Richardson to anyone, especially those looking to buy their first car. While still in the process of selecting a compatible dealership, Martyn immediately stood out in the sea of calls because he was direct, sincere, friendly, knowledgable, and most importantly patient. He understood I was fresh out of college and adjusting to a new job, so I never felt an ounce of pressure or coercion. Martyn was very genuine and extremely knowledgable about not only my car (4Runner) but any given car in the lot. He kept me informed every step of the way didn't dance around the unpleasantries of purchasing a car that are vital for a first timer to know. No detail about my car was left unanswered and service was high-touch. Martyn went above and beyond even after the final handshake, taking the time to give me a tutorial on how to utilize all the cool features in the parking lot. The deal we arrived at was fair, reciprocated, and a painless negotiation. Every person I had the pleasure of meeting at Toyota of Richardson was welcoming and kind, even those in passing. Excellent people, service, and vehicles. My 4Runner drives like a dream and is exactly what I envisioned for my first car. Swing by and make sure you ask for Martyn, you will not regret it!

First time going to this dealership for an oil change. Gave the service rep a coupon from their dealership before he wrote up the order and he took the coupon and didn't mention any issues. When we went to pay after the service, they said that since it's a Lexus they won't honor the coupon and wanted to up-charge by about $45. It's very dishonest to say that they won't honor a coupon when they had it before writing up the work order. They finally agreed to honor the coupon after a long long discussion. We have never had such issues at the Toyota dealership in McKinney since Lexus and Toyota are the same company!! Also they charged a 3% fee for using credit card.

I came in as a walk-in yesterday morning needing my first complimentary oil-change . I was taken care of in a timely manner to have a shuttle take me to work in time. Approximately two hours out from the time I dropped off the car, I received a call from the service advisor saying everything turned out good . That evening I took the car home to have it inspected by my husband which is a former mechanic, it turns out NOTHING was touched. Oil was dirty , the cap underneath had no signs of anyone trying to get underneath it to work on it, air filter was also dirty and the maintenance needed soon alert was still coming on when turning on the vehicle. Overall this was a complete waste of time!

I just purchased my first Toyota and I love it. Toyota of Richardson made it a wonderful experience and help me pick the right SUV. I will return for sure and purchase another unit for my wife. Thank you Brad, Dexter and Team! #LOVETOR

Excellent experience buying a new car over Memorial Weekend! Sales team were fantastic, financing was smooth, then switching cars unexpectedly was a breeze thanks to all the care this dealership pays to its customers. Can t wait to come back when it s time for service!

Great service... call Randy Penn - he'll treat you right!

Love the experience you receive at Toyota of Richardson. Bought my 2nd car from this dealership & would recommend them to everyone!