I would recommend buying a car with Toyota of Rich...

I would recommend buying a car with Toyota of Richardson only if you are in the mood for a months-long headache.

In November, my car was totaled and I was forced into making a quick car buying decision. Luckily, I was able to find my exact same car (make, model, features, color, mileage) in the pre-owned lot at Toyota of Richardson. A car buying miracle!!

The day that I went to test-drive/purchase the car, I was told that it was out on an extended test drive and was therefore unavailable. I test drove some other cars, and luckily the one I had intended on buying showed up on the lot right before I was about to leave. Due to time constraints I was unable to test drive, but sat in the car for a minute to make sure the interior/features were the same as my previous car. Never again will I purchase a car without sitting in it with the windows rolled up.

We came back a few days later, purchased the car, and when driving it off the lot my husband and I took a few sniffs and looked at each other in horror. It reeked of cigarette smoke, but the kind of cigarette smoke that has been masked in some horrible artificial odor.

After several attempts to clear the smell from my car, it became clear that it was going to require professional help. I therefore ended up spending ~$400 dollars to have it chemically cleaned. In that process, I changed my cabin air filter and noticed the cigarette butts and "personal items" left behind in my car (after it was supposedly professionally cleaned and detailed before I picked it up).

When my salesperson followed up on my purchase, he seemed astounded to hear that there was any kind of smoke odor, and had he known he would have had it taken care of. Seems amazing that with all the people involved in readying a car for the sales lot, none of their olfactory senses work well enough to detect a lung-cancer inducing amount of smoke. Except, they noticed it enough to douse my car in Turtle Wax odor spray.

Anyways, I took care of the smell myself. My newest issue is getting my license plates, registration and title. I have nothing right now to prove that I own this car other than a receipt. We paid for the car in full and were promised to have the title and license plates "in a couple weeks". It is now 8 weeks since I bought the car and have yet to see either. I have followed up multiple times and the only scripted answer anyone seems able to provide is "we'll call you when they come in". One gentleman told me I could feel free to "pop in" to see if my plates were in the service department and maybe I just hadn't been notified yet (?!?!! I thought they would call me when they came in????!!!??!). However, a "pop-in" requires about a 30 minute drive on my part which I'm sure would only end in disappointment and frustration. I understand that these things take time but the lack of response coupled with the lack of explanation for the delay is enough to drive anyone up a wall.

In short, if you don't have a full time job or any other kind of time commitments, buying a car here may be for you. Otherwise, I would stick to literally any other dealership, or maybe the DART if you are desperate.