On 4/26/19 @ 3:58pm I spoke by telephone with my s...

On 4/26/19 @ 3:58pm I spoke by telephone with my salesperson at The dealership. I requested that my Prius Prime be delivered with the EV battery fully charged. I was assured that the vehicle would be fully charged on delivery on 4/29/19.

On 4/29/19 when we took delivery our car was not charged as agreed. The salesperson blamed someone else at the dealership. We agreeded to come back later after the car was at partly charged. Our car was brought out by Chris to explain some of the functions. A black spot was on the drivers seat. We waited while the vehicle was taken to detail a second time. The car again was brought back with the same spot. On the third time it was returned with the spot removed.

On 4/30/19, Syed Ali, the Finance Manager, telephoned me to inquire as to how I would rate my experience at his dealership. When I explained what happened I ended up speaking with the General Manager. The General Manager offered to provide a trunk mat free of charge. I told him it was unnecessary but he insisted.

After not receiving information about the mat I called the dealership on 5/15/19 and 5/20/19. Mr Ali said he would get back to me about the mat. I have not received a returned call. I can afford to buy my own mat but I just wanted to give the General Manager a chance to honor his word.

The dealership took responsibility and made things right which is all one can ask for!