Toyota of Richardson Reviews

Super fast, good selection. One stop shop. Their parts and service depart is great as well

Love my Land Cruiser great people to work with definitely coming back.

Caveat Emptor Buyer Beware!!!
I bought a used 2011 Jetta from Toyota of Richardson; nothing has really changed in 40 years of buying used cars I thought it was a fair deal advertised on their website at just under $10K. Right out the gate they put $2000 in bogus charges on top, BAIT AND SWITCH! I got up to walk out, and magically the bogus charges disappeared. The manager haggled and haggled with me, and I agreed to buy at a price a little below what they advertised after they lied and said they only made $284 dollars on the car (more like 10 times that).
The next day I drove out of state. After 35 miles the check engine light came on. The manual said it was a problem with the catalytic converter, bring it to a VW dealer. I called the manager, who proceeded to blame me for not putting in premium gas, claiming I fowled the plugs!!! The manual and inside the gas fill door said use 87 octane or higher, which I did. So the manager lied and blamed me. He then told me to put in octane booster and injector cleaner and drive it for a while to see if it got better. When it didn t he told me to go to an auto parts store to get the engine tested. The guy at AutoZone said it needed an $1,100, dealer-only part and that I should return the car. I m in Wichita Falls by now.
I asked the manager if I could return the car and get a refund. He said, No returns in Texas ?!?! But I can Trade you out of the car Translation: I ll give you $7,000 for the car you paid $10,000 for literally yesterday!!!
I cancelled my trip and return flight and brought the car back the next day. Their mechanics said it was a bad air filter and it is fixed now. I drove it for the week to be sure, and tried my road trip again the next week.
I made it 400 miles before the light came on again. This time I took it to a VW dealer that fixed it for $281. Toyota of Richardson said they would cover the repair and send them the invoice. After two weeks, and several follow ups, they have not paid or even contacted me. Terrible experience. Run away from Toyota of Richardson!

I am torn on the One star review, but ultimately that is what this experience ended on. Sales staff in general were easy to work with and pretty fair and well mannered for a dealership. Bruce and Chris Dawson were great to my wife and father in law, classic well mannered customer service, that is how you get business and return customers. I was doing business with Ouss, the internet sales manager. He was straight to the point, honest about getting the best financing rate etc. Overall he was easy to work with. So my Wife wraps up a deal on a Rav 4, with a great price (do your research, check out true car on your phone at the minimum). She has an 822 credit score. The only thing left is to go to through the Finance Manager. Yes, we are aware that this is universally known as the worst part of a dealership experience. We go into Ryan Siegels office. This guy was the most poorly mannered customer service anybody anywhere I have ever met. He threw miniature tantrums wadding up paper when my father in law said he did not want a warranty. He will talk to you in the most condescending way possibe. He said to me "What do you do for a living, big time" in a total ass hole kind of way. They lost a sale because of this guy, it was actually pretty outrageous. I was not even in the office for my deal either! That is how awful this guy was at his job. Trust me, you do not want to do business with this man child. If you see wide white man named Ryan, introducing himself as a finance manager, ask for somebody else, anybody else. You're welcome.

Been a loyal customer to this Toyota shop for almost 10 years. Never had I received any bad experiences or issues, but as of today 09/19/2018 they won t be getting a penny out from me going forward.

Went in for the conventional oil change (normally $60) and tire rotation, but they apparently tried to charge me $153 for some fuel addictive oil change. This is the first time I have ever heard of such a thing and the gentlemen in front of me (while paying) said the same thing. The service advisor (haven t seen him before since I ve been going there) tried to charge me for the tire rotation as well when it should be free since I bought my tires from there. He eventually took it out because I ve asked him to go look at my service history to confirm it.

After paying and getting my keys, my vehicle wasn t in the service bay or parking lot (so much for the vehicle being ready after 2.5 hrs). Went back in and try to ask for my vehicle, the service advisor said thanks for the poor rating on the survey . Well being a service advisor, you only have 1 job to do which is to take care of the customers and today you didn t do that job. The survey asked if the advisor review the service being done today or next service to be completed and some other questions, well nothing was discuss.

Asked for a quote for the timing belt and water pump change, and the service advisor quoted me $1670 when I got quoted from there a few months back for $1200 from another service advisor..... Smh

Thanks for the good runs, Toyota of Richardson service dept. I ll just take my business elsewhere from now on.

Note: Pictures attach is what was charged today compared to other oil changes and tire rotations I ve had in the past from the same dealership.

I just purchased a new highlander at Toyota of Richardson . I had the best buying experience in there , Travis Uriegas and Martin Walsh were very excellent , they helped me out during my new car shopping . They both worked out a great deal for me and helped me understand all options in my new highlander before driving it out .
The financial department was great as well ; Thanks Mo Abu-Sherbi for the excellent service I received and for facilitating all paper work to me. If you need a good dealership to buy a car go visit Toyota of Richardson and you will get what you need with the best price ever in market

Sales Rep: Ashik is good, patient, gets answers to all the questions we had and professional. Work with Ashik and Dexter Tchen, the sales manager, you will walk out with a good deal on your new car.

We came there after work. A little late but the sale rep Aaron was able to assist us. We had a pretty deal compare to other dealer. Fair trade in value for our car. Financing and license plates was done in timely.

I am always treated fairly by knowledgeable experienced people and love the service department at Toyota of Richardson.

Sales are fine. Service is highway robbery. Just paid $1,125 for two headlights.

In and out in 1.5 hours. Quickest and easiest car buying experience I've ever had. Everyone was courteous and helpful.

Thanks for getting my car in tip top shape afted the inconvenience of Allstate and their driver. Thanks for your patience through Allstates unprofessional handling. Unlike Allstate, you all kept me in good hands!

Great service!!! Brandon Phillips was extremely professional and helpful during the R&R of my 2015 Corolla's transmission. The whole experience was smooth and the communication was great, thank you Toyota and Brandon for the quick turn around and all the help.

I always take my car to their facility for a professional service. There is always something more, but they do a great and very impressive job. And I like their cookies too while waiting...Great Job Toyota of Richardson service staff!

I had a very bad experience with Toyota of Richardson.I went to Toyota of Richardson to get a New 2016 Toyota Prius two for my Friend.They finalized the deal for 23600 if we take a loan with them.They are charging 11.2% APR because my friend has credit score of 655. When we asked for 0%APR. they asked for $24460 then we accepted and went to finance department to sign the documents again they are charging $26000 if we calculate the monthly payments.Here they want to make money what ever the way it is possible.Next day we got the same car from Toyota of Plano for $23500 with 2.8% APR.

Great sales staff! This is my third time buying here. I always get a great deal at Toyota of Richardson!

Excellent customer service and competitive pricing on the service needs for my vehicle. Thank you Randi for your help.

Teddy was very helpful and found the exact new car that I looking for. He was always communicating with me and making sure I knew what was going on. I would gladly buy my next new car at Toyota of Richardson.

I've leased a 2013 Toyota Rav 4 for 3 and a half years at Toyota of Richardson and my experience was great during that time. Unfortunately, my lease was coming to an end and it was time to figure out what I wanted to do next. I went into Toyota of Richardson this morning and spoke with Garry about my next options. I was able to walk out a short time later purchasing a 2016 Toyota Rav 4! Chase helped me with finalizing all of my options and was extremely helpful! Both Garry and Chase were so great to work with and very friendly! If your looking to lease or buy a Toyota, I highly suggest Toyota of Richardson!

I bought a car from the best salesman ever Mr. Omar Abu Sherbi. Great customer service and I am very satisfied. Thank you Toyota of Richardson

EXCELLENT SERVICE. The used car department helped me and my wife with the purchase of our Prius. The service was on point, the transaction quick and painless. Thank you!

The overall experience was just ok. The process was easy. The sales agent Ryan was just ok. He had other deals going on at the same time he was trying to get my deal finished, so his attention was elesewhere. He didn t perform professionally under that amount of stress . Maybe I would have had another experience entirely had I been the only customer he was dealing with. However based on my experience, I would expect a bit more customer centered service from an experienced salesman. I certainly felt like just another number for him. I m in the customer service field so perhaps my opinion is a bit more biased. The gentleman handling the finance, Nick, was great. Certainly closer to the customer service experience someone deserves when purchasing a vehicle.

Joe Thai was great! Actually, everyone was genuine and friendly there, one guy brought my kids cookies his wife baked while they waited. We went to other dealerships & even another dealership (Plano), and none of the sales reps were knowledgeable or helpful. Joe Thai was caring and helped us through Costco pricing.
Thank you Joe!

Nathan Rocas in Preowned is amazing to work with. Knows his stuff about cars,trucks and really looks out for your best interests at hand. If your in the market for a pre-owned vehichle I would definatly give him a call.

Prompt, courteous, professional service. Been using them for the last couple years and have not had to go back because it wasn t fixed correctly. I do recommend them to friends and family.

This is the second vehicle I have purchased from Toyota of Richardson. Their level of care to ensure they exceed customer expectations is fabulous.

Brandon Phillips, did another Superior Job with handling my service needs and requirements! Brandon is a Excellent Service Advisor!

The service department are always great especially Pablo Thomas. That guy is great in every aspect of handling business.

Just yesterday I came in to look at the used Lexus s that this dealership had to offer as I was in the market for a new car. Jon was the sales associate that assisted me and he made the entire experience exceptional. I had every intention of just looking, but after hearing the specifics of what I was looking for, he went above and beyond to find me the perfect car for me that I didn t even know existed. This was my first car that I purchased on my own, so I had several questions, but I never felt pressured or rushed through any part. My day of just looking turned into me finding my dream car so easily and I am so pleased with my new purchase. I will be referring everyone here for their car buying needs! Thanks Jon and Toyota of Richardson! I m so happy!

Amazing service. Best experience we ve ever had buying a car!

Buying a used car is always sketchy business but when you go to a dealer you hope for some honesty. Here in this location that is definitely not that case. I was buying a used Camry the sales person was telling me they are going to spend $2000-$4000 on a car to make it "mechanically sound" the car had 65k miles on it how the hell you're going to spend that much on car to make right what is already right and runs fine. The Sales person begin the conversation by saying "i don't wana waste your time and neither want you to waste my time" and when you don't agree to their numbers he said it was a gigantic waste of time to deal with me. There goal is to make you feel low and pressure you into buying a car by making you think that you have wasted their time and now somehow it's relevant for you to buy a car from them.....

First the sales guy will show you numbers when you don't agree to it and when you're just about to walk away they have to bring in the manager to speak with you.

The sales person cannot ever say to the customer that the customer is wasting their time. Bottom line is. If you want Toyota go to a different Toyota location. I am a fan of Toyota I will buy Toyota not from these guys though that's for SURE.

Finance People Fudge Numbers

I bought my highlander from these guys in 2003 (yes this incident still haunts me), After many hours on saturday we drove home with a new car only to find out they had fudges with the numbers, they added a $1000 in extras on the cost of the car, reduced the APR% but managed to keep the monthly payment same by playing with the two.

Not returning here ever again. Buyer Beware !!

Bought a used Camry from Eduardo Varas a few days ago. While they did not have the vehicle I initially came in for, Eduardo and his manager Cesar quickly found a few other similar cars for me to check out. Found one with similar mileage and Toyota certified that I bought at a reasonable price. There was the usual back and forth a few times but no high pressure or long waits between offers. Eduardo is extremely nice, eager to help and easy to work with. My finance experience was good too. Mo understood quickly that I was not interested in any additional warranties, etc and simply offered then backed off when I said no thanks. Mo has a great sense of humor and made the process painless.

They are try to sell a damaged car to me!!! The sale manager expected you buy a car like buying shoes!! In first meet!!! Be care full

Be on Guard!
They don t know how to do diagnosis properly!
On top of that they will try to sell u repairs u don t need and they will charge u arm and a leg as well!
I would not recommend their Service Department..

Amine is an absolute delight to work with. My wife and I purchased a used 2018 Hyundai Elantra and he made sure we were both satisfied. We had not so great credit and he still was able to secure us a really great deal with lower APR than anyone else was willing to give us with our trade-in. Very impressed, will be recommending Toyota to everyone we know! Thank you!

Rep- Jennifer Kenne did an awesome job. I normally avoid filling out survey but her positive attitude and excellent customer is compelling me to fill this. Awesome representative and very thorough and helpful. Going forward I will ask for her every-time I bring my vehicle back for service. Super nice representative with excellent attitude.

I've been to this place many times before (bought few cars here too) to do oil change, and this time it was different. The car had a leak. I brought the car back and they fixed the problem. The problem was that the oil filter was not sealed correctly. My reason to spend the extra time wasting to wait for an oil change because of the trust. My trust for this dealership now has a dent. I am considering taking my business elsewhere.

I just want to say thank you to Katie Thulin for helping me in getting my new car. I was there last week and she a excellent sale girl I have meet. Thank you!!!

not a trustable dealership, the car I bought had so many problems and they said no word about it when I asked them to do it

very very bad service,the attitude very bad,no recommendation.
what s your title that manager s attitude is very bad.you can help me?or not

Great service and the cost is reasonable. It is a pleasure to do business there.

I was very shocked by their parts department does not price match other toyota dealer's parts coupon...doesn't make any sense...

Everyone was really helpful here. The only complaint I have is the wait. Sort of my fault though for only having time to go on a Saturday afternoon. I had a very nice experience though otherwise.

KEPT CALLING FOR AN HOUR, NO RESPONSE FROM THE SERVICE DEPARTMENT

I give this place a 5 stars Nate Rocus helps me and my wife out so much he is amazing guy! I will tell everyone here ask for only Nate Rocus

My name is Rommel, Dishonesty and incompetence are the words with which I describe this dealership, yesterday I went to do the FJ oil change and wanted to configure and cut a set of new keys (key and remote) I bought it on eBay and 2 mechanics and one of the red shirt employees told me it was not working which was bad BUT THEY COULD SELL ME ONE. Today I went to A1 and they configured the remote and cut the key in 10 minutes, I would like the manager of Toyota of Richardson to explain to me how a locksmith outside Toyota is more trained than its mechanics, and the gentleman is wearing his red shirt He is rude and disrespectful. Previously I went 2 months ago to do the maintenance of my Toyota Corolla of the 20,000 miles and it took 4 hours when they told me it was 1, the truth is a pity that these things happen because I have been buying Toyota for 15 years and I go to the dealer looking for just skilled people.

I thought only the Toyota of dallas was bad... they all the same... so slow! Change of oil, tire rotation and change of breaks and they are taking forever. Came at 10:30am and they are now sending me home because they will keep it until tomorrow... they could have said that from the beginning and i wouldnt have stay here all day and waste money and time...i could have just come back tomorrow and have it done or whatever... they might be friendly but that doesnt mean they do their job fast

Toyota Richardson is a awesome place to find a car! They make you feel so welcome and they do what they can to make you happy and satisfied! Especially being helped by Omar and Glenn they were Fantastic and if it wasn't for them I would have never found my amazing car !

Excellent experience with Scott and Toyota of Richardson. My first time at the service department and Scott's professionalism and attitude was welcoming and appreciated. He explained everything and I will be back!

It was wonderful experience. Mr. Wahleed Khan makes it super easy the whole process of getting a new car. This was my second experience with him. Thank you so much and keep it up

I came with my sister to Toyota of Richardson to buy a car and Eric Williams went out of his way to get me the car i wanted. He got me in to more then iI came to get with no hassle I am now a customer for life!!!!

The customer service at this location is always spot on! Will absolutely keep coming back for future service on my Toyota RAV4.

I used the service dept at toyota of richardson and had a very good experience. Everyone was very nice and kept me informed. I made arrangements over the phone and dropped the car off before they opened. They called later when it was ready. Just an overall good experience.

Excellent experience, top quality service. Had a very nice time

Very helpful. They helped me out of a bad situation and got me into a car i really wanted. Would highly recommend!

Best car shopping experience I've ever had! I've purchased 7 cars in the past in 3 different states and all different locations but this one is hands down the best dealership I've ever been to. Lonnie was my salesperson... he showed us various models and was extremely patient with us throughout the entire process. He showed us all of the cool aspects of the car and really SOLD us, not just said hey look around, then pressured us into a deal. He made sure we were completely happy with what we picked and actually asked questions to understand our needs. Nick, the floor manager came by to make sure we were being taken care of and was very accomadating as well. Finally, we spoke with Faison in the finance department. He gave us all of our options and built our plans with respect to our budget. You just don't understand how much of a breath of fresh air it was buying from them, over all the millions of places we could've chosen from. It's worth it to make the drive from wherever you are to come see these guys! Will shop here again.

DO NOT GO HERE FOR CAR SERVICE! They will rip you off and only want your $$$. I went here on 7/1/13 for 30k service and the service rep quoted the price to be $709! What kind of service costs $709?! The sales rep began spewing the required services and attempted to justify the costs. Rule of thumb: not all services are required maintenance but Toyota itself does recommend a few. Apparently all the Toyota dealerships in the Dallas metroplex charge differently for scheduled maintenance. But by far, RICHARDSON charges the MOST.

Outstanding customer service. Alan Bostley is an excellent advisor. Very knowledgeable and professional. Always fixed right the first time. Would recommend to everyone and worth the drive from anywhere.

Omar was fantastic from beginning to end in helping my husband and I purchase our 2016 Camry and 2016 Scion FRS. We went there strictly to look and Omar was so knowledgable and laid-back about the whole situation, he really made us feel comfortable. He treated us as long lost friend, family even, and never made the process about the sale. It was completely focused on what is going to be the best outcome for us long term. We would definitely recommend him and Toyota of Richardson to anyone we know!

I have been doing my maintenance for my 2014 Corolla there since I purchased it. Even though they never did a good job cleaning my car, but since it was close to my work place, I still went there quite often. Recently, I need a wheel replacement. The service representative quoted me for the parts and the labor and I agree to do a alignment set-up to check whether I need an alignment since I don't want an alignment if the numbers are still in the acceptable ranges. I told him I don't need a ride because I might just stay here for a while and let him write down my phone number just in case. Two hours later, they called me to pick up my car ( I went to a quieter place nearby to make some phone calls after waiting there for awhile). I noticed the billing includes the alignment of my car. I asked the service representative why they did the alignment without letting me know the measurement results and discuss my options before doing it. He said he couldn't find me at the waiting area so he just went ahead did it because he " couldn't think of any reason that I don't want to do the alignment ". I don't feel comfortable of his reaction, and the action of doing before asking for permissions. And I though the purpose of leaving my phone number is they can get a hold of me if there is any unexpected issue that needs my attention.

I couldn't trust them with my car there any more. It is not about whether the alignment is necessary, it is about the action of providing services and charge me for services without give me any hands up.

Wife and daughter made appointment to see a car. They took off work to drive to dealership. When they arrived were told that car had been sold. They pulled a bait and switch. They made pitiful excuses and tried to sell another car. Recommend that everyone find other "Honest" folks to do business with, not TOR. If I get some nonsense about misunderstanding, I have EMAIL and Texts from TOR and will post those!

**** Update**** Spoke with Brad the GM at Toyota of Richardson on Monday June 18, 2018. Brad is super nice and professional. He apologized to us for what happened and offered his assistance on any future car deals. I think he genuinely does care about his customers at Toyota of Richardson. If they can fix the issues within the finance department, there would be no issues here. Hopefully, this dealership can weed out & remove the few unethical/crooked people within finance who are hurting business here.****

Mo Sherbi (Finance) at Toyota of Richardson is a liar and a crook. Went in to the dealership on Saturday June 9 with my girlfriend who was looking for a new car (Camry). Agreed on the price of the car and went back to the finance department with Mo to finalize the paperwork. Mo told my girlfriend he could not sell her the car unless she bought the extended warranty ($4000 for the extended warranty and GAP). His reasoning was because he did not want to lose money on the car and not be able to make it back with the extended warranty. We had told him multiple times we only wanted GAP insurance and no warranty. He refused to go forward with the car sale. Additionally, Mo bragged about taking advantage of people and how much money he made so he can live in his fancy place in downtown dallas (The 23) and then proceeded to tell my girlfriend now you can drive your sh***y little corolla We left the dealership Saturday night confused about how somebody could act so rude and dishonest. After thinking about this crooks unethical behavior, I told him on Monday I wanted to speak with the GM at the dealership. Walked in on Monday June 11 and GM was unavailable so they directed me to the CRM Jonathan Glasscock. Mr. Glasscock understood my concerns and said that indeed we should have been able to buy the car without the extended warranty. He is very nice and straight forward. We did end up buying the car without the warranty but the point is Mo Sherbi is a crook who can t be trusted and should be avoided at all costs.

Came in today to look for a new car as I m in the market. My wife bought her van at this location less than a year ago and had an okay experience. While her car was having its routine maintenance check we went across the way to the dealership. While there not one sales rep came up to us. We walked over to the used car side and a man came up immediately. He walked us back to the new car side and passed us off to another man who was supposed to help. The man looked at us said he was busy and walked away. We will not be back. The customer service is no good. We will be taking our business back to Sewell.

Nice try! Lied to customers about other dealership.A used sales Manager told me he called a sales manager Toyota of Plano Tony Pan about the car I showed him.Told me a liar, my price is unreal.Came to TOP ,"Tony is no longer here"what a joke!!!

Not happy with my buying experience they add a lot of dealer fees and jacked up my interest rates too 12% because i didnt want the warranty and later droped them to 9.09 and said they were going to buy back the interest rates and give me the warranty for free bull s*** i wont be back to buy another car from them

My husband and I decided to visit Toyota of Richardson after long days of work. When we arrived, we were greeted by Yeusef, who was nice, and taken back to his office. After discussing the types of vehicles I would be interested in, and what I wanted the car note amount to be, Yeusef ran my credit to see what I'd qualify for. After running my credit, Yuesef returned to his office and gave me the car note amount I would pay on a new car versus a used car. I decided that I would be okay with a used car, so Yuesef escorted my husband and I to the building where the used car salesmen were located. Once we arrived at the building, Yuesef went into the main office, I assume to inform the group of salesmen in the office that we were there. When he returned, he shook our hands and thank us for our business, asked us to have a seat, as someone would be out to assist us shortly, then left. Here's where things took a turn. My husband and I patiently waited for someone to assist us as we watched 5 different car salesmen walk pass us without any kind of recognition. It wasn't a big deal at first until patiently waiting turned into 15 minutes of patiently waiting. Of course 15 minutes turned into to 20 minutes, and that's when I began to silently complain to my husband about the fact that the salesmen were looking at us, but no one would actually approach us and ask if we needed assistance. They were laughing, eating, talking and constantly walking pass us. I immediately begin to think that our not being assisted was due to the color of our skin, and with that thought, I grew very uncomfortable. As yet another salesman walked pass us, my husband got the attention of the salesman, and informed him that we hadn't been assisted and had been waiting for a long time. The salesman then says, "Oh, we thought you guys had been assisted, that's why no one came over here." How would you think we've been assisted when all of you are in a group talking, laughing, etc. Even if that was the case, common sense says to come over and ask anyway right? Anyway, the salesman calls another salesman over to assist us, and it just so happened to be the salesman I had hoped we didn't get, due to him looking like he didn't want to be there to begin with. When he approached us, he didn't introduce himself, he sat down at the desk, nonchalantly made another excuse as to why no one assisted us, asked for my general information as he wrote on a form, had me to sign the form, then went into the main office. Before going into the main office, he said that there was no need to run my credit again since Yuesef had already run my credit in the other building. So at this point, I'm not understanding what was taking him so long since I knew that he wasn't running credit. After 10 minutes, he finally comes back just to say, "Yeah, there's nothing that I can do for you, and I don't want to waste your time." My husband noticed my frustration, said thank you, and quickly escorted me out of the building. The guy didn't even try!! So now we've spent over 45 minutes in the USED CAR DEPARTMENT to get nowhere. So here's my question to you Toyota, do you want to hire employees who take care of customers no matter what time of day it is, or do you want to continue to hire employees with poor customer service/sales skills who are just there to collect a check? Maybe I shouldn't conduct business with Toyota. If my money isn't any good to you guys, maybe I should just conduct business with Volkswagon. If I didn't have to rate one star to leave this review, I wouldn't.

Usually very good service. Sometimes the wait is long but that s because they re always full. And I presume that s because the service is good. Be sure to get a cookie.

So far, i Do Not recommend Richardson Toyota, Go to Mckinney of 121, See my story. I when to get a standard Oil change this morning, when i pulled up. I noticed only three cars in front of me. The employee that walked up to me asked what i need, i simply told them i need a oil change. Not even a full second passed. I was told it will take 3 hours.. on a TUESDAY Morning. Every time I go to this Toyota repair center, i get bad Customer experience and service, last time I was there i was told it would take 2 hours for an oil change, i ended waiting 4 hours for an oil change. Im not upset at the employee. I'm upset at the service over all, the management of this business. I hope that the SEO and CFO of Toyota read my comment, because this is the face of Toyota and customers are upset and are likely not going to recommend Toyota from this area. Richardson Toyota.

Fantastic shopping experience! I wanted a car that wasn't in stock in many dealerships locally so I was very pleased when Cristina offered to keep me appraised as new stock was incoming. True to her word, she followed up with me when the car was getting close, then let me know it had arrived. I was able to come within a day and the car was exactly what I'd been wanting and more! Plus there are deals for Toyotathon and everything was very low pressure and straightforward here, so I was happy to buy today. I previously went to two other local dealerships and this was by far the best. I've been here in the past for service on my prior Toyota, so it really isn't a surprise their buying experience is as just as good. Thank you so much to Cristina and to Curt!

Great service and sales. I've purchased two cars from them. Most of my service is done there too. I drive past other dealerships to go to Toyota of Richardson

Juan was able to help me find a car that would fall in my criteria of price and features that would work well for me. Thank you for taking your time and in helping me find the right ride for me.

Easy to schedule, so professional especially during this time, so prepared and being extra vigilant about cleaning. I ve been going here for years for service and will continue!

With all the craziness of 2020 this has been thankfully a very pleasant experience in 2020.

I spent days to weeks looking for a specific colored vehicle, with specific interior color, and accessories. Luckily I found it online here in Texas. Spoke to my exceptional sales person Cody who went above and beyond (before and weeks after my purchase) to help me ship my new vehicle to San Diego. I can't thank Cody, Kimberly G., and Mustafa enough.

I've been a customer since 2015 and I can honestly say these guys are top performers. I love the service and they make sure I'm happy with everything. Thanks you!

Love this dealership they always take great care of me and my trucks

Literally every department I have worked with ,except for finance, has no concept of customer service. Most of them don't even know if what they are telling you is actually factual because they don't check. I've been given the runaround with this place so many times and unfortunately since I bought a used vehicle through then I have had non-stop problems, including but not limited to, engine failure. If I could get out of this car and away from this dealership I definitely would do so. I honestly believe whoever hires for this company needs to be fired and revisions need to be made. If you ask me it's as if none of them care about the customers whatsoever they just want you out of their face.
(I purchased a Kia Optima in may after totaling my other vehicle)
I also want to add that I'm a very understanding and patient person. For me to be this pissed off takes an extreme amount (or maybe I should say "lack thereof) effort on their part.

Vien *vinny* completely threw natalie under the bus for false information... which it turned out he was the one who was incorrect. Then proceeded to tell me how much of a POS my car is. LOL POS which he refused to work on because "someone in another department should."
HA!
If you sell it, you can work on it. Im not taking it to Kia to be charged for work when i was sold the car with issues.
Vinny, along with many others, need to brush up on their customer service AND CAR KNOWLEDGE.

If you must take your car here, take it to Bob. He at least knows what he is doing andnis kind/considerate, and wont speak to you as if you're an idiot. Unfortunately he was not in the day of my appointment otherwise this whole fiasco probably would have been avoided

So many unfortunate and unsatisfying encounters.

Best car buying experience I ve ever had.
Went in looking to get a new Tacoma. Bruce listened to my concerns and requests and made sure that I got the vehicle I wanted and stayed within my budget. Definitely recommend shopping at Toyota of Richardson if you re in the market for a new or used vehicle. Thanks again for the great experience.

Jerry was our salesman and he was great. He explained the features of the highlander very well. He was personable, professional and has a great personality. while we were with nick in finance, our daughter went to buy a snack from the vending machine. Jerry saw her and he bought her snack. Thats the type of person jerry is. Nick as well has a great personality and did a great job explaining everything on the paperwork. These guys are the best sales and financial team we ever had. We will not hesitate to come back.

Great car shopping experience. Tracy was very thorough and I never felt pressured. Overall I am extremely happy with the level of service I received here.

My husband bought a used car, when it was delivered it was at night, we took it and then we looked it had hail damage, it did not have any mats, they gave us only a key, they charged us an extra insurance that we did not ask for, we returned the call and it turns out that We talked and did not work there, we talked to another person, he gave us some rugs, he fixed the hail, we called again because he had problems with the air and they told us that the person who helped us did not work anymore, I did not like it, I do not return , near my house there is a Toyota and we have to drive 30 minutes because if you check the car here they charge us

Lonnie and Alan helped me at the dealership. Alan first sent me a quote for the Prius C at a very good price. Unlike other dealerships when I called this dealership they actually had the car on the lot and didn't try to give me the run around. They answered all my questions I had and responded extremely quickly to my phone calls and e-mailed me back immediately. They are very helpful and am going to recommend them to everybody I know. Lonnie and Alan made my car buying experience very easy.

Have always been treated well with Toyota of Richardson. Particularly the service department.

This place is terrible, salesmen are lazy and rude. DO NOT GO HERE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I ve purchased several vehicles from this location, from Juan Fernandez. He is a great sales rep. He made my buying process simple and convenient. Took his time looking for the vehicles for me and best deals for my budget. Very professional More

Wally along with his associates and GM at Toyota of Richardson were beyond amazing. They worked with me and I was able to leave with my brand new car. Thank you all for everything to make my experience amazing!!!!

We had a great buying experience at Toyota of Richardson. Grateful to Brad, Brian and Juan for taking such good care of us. Highly recommend them for your next car purchase.

Stay away! Dishonest service department is a scam.

I took my 2015 SR5 Tundra 4x4 in for the 5,000 mile Toyota Care service which includes an oil and filter change. I had read on some of the Tundra forums stories of some unscrupulous dealerships were only changing the oil while claiming to change both the oil and the filter. (On the 4x4 Tundra, to access the oil filter canister, you need to remove the skid plate that is attached by 8 bolts. You need to remove the skid plate before you can replace the oil filter.)

Knowing some dealerships were short changing their customers, I marked the bolts on my skid plate with "torque seal" a product used in the aviation industry that quickly lets mechanics know if a bolt had been removed or loosened.

After I picked up my truck, I checked the skid plate and sure enough, it had NOT been removed. Remember, without removing the skid plate, it is IMPOSSIBLE to remove the oil filter. I double checked my invoice, and it showed an oil AND a filter change.

If their service department is willing to cut corners and not remove 8 bolts to get to the oil filter, what else are they scamming their customers for?