We purchased a certified used Corolla.

We purchased a certified used Corolla.

The salesman we dealt with gave off an attitude that something is wrong with us if we offer less than what they are asking for. I was taught that the customer is always right. We were getting up to leave when another floor manager came over to talk to us. We did work out a deal on the car with him. However the car had a lot of detailing that needed to be done inside and outside. They detailed it that night and it was the worst detail job ever. I was left with a lingering this was a huge mistake to purchase this vehicle from this place. I truly felt as if they felt we were fortunate to be buying from them, instead of we have a choice of where we buy a vehicle! I have always been treated so professionally and cordially at other Toyota dealerships this purchase experience was not at all this way.

I got a survey from the dealership and I answered it honestly and how disappointed I was in this experience. I am a 20 year Corolla customer and won't buy anything else. I called the number at the bottom of the survey and got the customer service manager she got things done. Thank you Kim. All of a sudden it was a different story.

I did take the car back to be re detailed and fix the paint chips all over the front of the car. They did that. They detailed it like it should have been the first time. Kim got me the floor mats I wanted. They gave me a rental car to drive while my car was being detailed. I asked for touch up paint and they told me they were out of my color but would provide it to me free of charge. Even though this was the absolute worst car buying experience I have ever had, they did try to make it right with the service. But I had to fill out the customer service questionnaire and make a phone call to let them know about it.

While I was there I did meet Aaron Tunnel. He was empathic and concerned about my experience. If I were to ever recommend a salesman here, it would be Aaron he is the man to see.