I dropped my car around 10, and I asked them to ta...

I dropped my car around 10, and I asked them to take me to my college and then return to pick me up to get my car. I was aked to fill out some sheet about expected time. At the beginning, my agent Bobstley told that the car should be done in 2 and a half hours. Until 1.45 (the expected time) I believed i should have received a phone call to remind me if my car had be done or not. But nothing happened. I called them, a lady said it had be done until 5pm. OK, cool! I called back to ask somebody to take me to the headquarter because my next class starts at 5.30 and ends at 9.00, I cant get my car after closing time. In total, more than 3hours of waiting for a pick up service. As I couldn't wait anymore, I needed to ask my friend to get my car back and then the picking service called to pick me up around 4pm. Thank you but I already told my friend to help me. You are wasting your customer's time a lot because of misinformation.