TOYOTA OF EL CAJON Reviews

Beto is awesome. He has amazing customer service and super friendly. Much appreciated!

If you need to find a good man there ask for khalele

David Anderson is the best he gives wonderful customer service.. you should have more like him.
Paul in Sales and Ed Shakoor are the best we have gotten 7 cars with them and we are very happy.

Another horrible experience there. A simple oil change and key remote program took over 4 1/2 hours and that is only because I press the issue when I was forgotten about. Service manager still has not called me back after he left early on Monday and still no call. Thanks for making me feel important.

Fast friendly service. 2 year vehicle maintenance included with your vehicle purchase. The people at El Cajon Toyota know what they're doing.

Very awesome experience for a first time buyer and below average CS! It is a fast pace place but everyone is definitely taken care of. Shout out to Shawn who assisted me in purchasing my Prius! Thumbs up!

This is probably one of the best car dealerships I've been to. The people are friendly, the service is excellent, and the waiting area is awesome. They offer free coffee and donuts in the mornings!

This place is the best. They let you know exactly what they're going to do, how long it will take, give or take 10, and come right in on the dime! Lots of places closer, but this is my choice!

Great service! They provide shuttle service to Parkway Plaza if you're waiting for a couple of hours. Complimentary donuts in the morning is part of the great customer service.

Not a high quality services..they fix one thing and brake another

BEWARE!! Nothing but SCAMMERS!!
Financial Department is a bunch of leaching pigs, especially that SCAMMER; Paul, Danny, some old Middle Eastern dude, some skinny asian dude & that fat pot belly bafoon.

Word of Advice, work directly thru your BANK!! That will cut SCAMMERS out & you will work financially directly to your bank!! PLUS, you will SAVE thousands of DOLLARS & prevent SCAMMERS from SCAMMING you!!

Still waiting to hear about car washes.
My offer through True Car, offered car washes to car buyers.

This dealership has taken care of my Prius since the day i bought it- 10 yrs ago. The Service dept. especially - Simo- a very personable, professional & trustworthy representation of his department, has always made me feel confident that my car is in great condition when i pick it up. I am a Toyota Avid fan since I own my first car and I'm happy to know that I can always go to this Toyota dealership and know that they will take care of my vehicle needs.

I bought a new Tacoma from Toyota of El Cajon, my sales representative was Emmanuel De Lugo,,,, it was a great experience and I am real happy with it,,,,, I went to three other Toyota dealerships before I went to Toyota of El Cajon and all those dealerships wanted you to do was sit down and start signing papers,,,,

The professionalism and courtesy of Dave Anderson of El Cajon Toyota is worthy of Employee of the year! Toyota of El Cajon is the best!!!!!

Diagnosed a check engine light and serviced all in one day on a Saturday none the less!

Very attractive facility and customer service area. Eliseo is my service rep. , who is most courteous and efficient . Nice job Eliseo.

I've been coming for many years. Great service, great people, fair price.

Great customer svc. Came from out of town and had an issue and even though they weren't taking walk-ins when I came in they still took my car and serviced it

I enjoy having my car serviced at Toyota of El Cajon. I love that their service department is open 7 days a week. I usually make morning appointments but this visit I went in on a Sunday afternoon, worked out perfect. I met with Asst. Service Advisor Alberto. He was extremely friendly, helpful and answered all my questions. They even accept coupons from other local Toyota dealerships, saved me money. I really like this dealership for auto purchases and service after the purchase .

Here is where I bought my first car a Toyota Corolla back in 2010 when I lived in the area. I had a great experience and got a great deal the first time that I decided to go back from LA and get a newer car. Fernando Aguiniga helped me find what I really wanted and I traded in my old Corolla for a 2014 Corolla S. Everybody in the team is very welcoming and provide great customer service. Definitely will be coming back in the future and also thanks to Dave Clarke and Eduardo Loera who helped me during the purchasing process.

Excellent service especially from Lance. I can always expect an honest and straightforward answer. He s the reason I keep coming back in spite of better offers from other dealers.

Unexpected hour delay when battery was found to be low.

Not easy to get a hold of our service adviser when we wanted to. He did, however, contact us when our vehicle was finished being looked over and when it was time to pick up. Great customer service!

The Toyota service freecall called me few days ago and they said bring your car to change your airbag but they waisted my time and taken my car for few days as they said we are ganna change your airbag so they didn't do anything with my car still my car is the same problem they didn't change tell airbag and nothing else,even the made mistake with my car ,the brakes and flash light dosent work.Please advice them don't waisted our time and don't bother others ,they are creating problems and waiting our times ,I have plan to go to police department and make complain against Toyota service stuffs specially against Simo.he is stupid guy

Excellent service, just hope you can work on making it faster

I took a test drive today with Victor and subsequently met with the Sales Manager Paul. While we didn t reach a deal, I am compelled to write this unsolicited review as these two get it. Low pressure, clear expectations and transparency. Highly recommend anyone meet with Victor. He is very knowledgeable and willing to go the extra mile.

Toyota of El Cajon is always taking care of us with all of our parts needs here at Duggan's Collision Center. They have most things in stock and we usually see the parts the same day! Darren, Todd and Tony are always helping us track down a difficult to find part! Kenny S., our driver is awesome! He is always in a good mood and always has a smile on his face! Thank you Toyota of EC!

Great dealership with a great staff I go there all the time for parts and also fixing my car I have always been satisfied with the service

I was basically dismissed when i mentioned that i was not buying today but that i was within the next week or so . couldnt even test drive a car because "what if this car isnot here when u come back " its a toyota dealership you have more than one camry in stock . i went 4 days later to toyota lemon grove test drove anything i wanted to and drove off with a brand new camry. And made my down payment later. Tammy i think her name was . horrible salesmanship

5 hours of my life wasted just to change oil and get tires aligned. If they can t handle the work load, they shouldn t book so many appointments! Ruined my day!

False advertisment. I went to see a car with special sale. They told it was sold. They just changes the price same vin number miles. It's a fraud.

I wish I could have more than a word to say but honestly Mr. "Lance Jones" you're the best and all of you guys in Toyota of El Cajon are awesome.
Thank you so much for the great Customer Service at the times

Just dropped my friend off to have his car oil change

Great cars and great service. Simeon has been my salesperson for the past 4 Camry's over the last 12 years and has always been knowledgeable, friendly and a pleasure to deal with. In September I got a new Avalon but was disappointed that the car did not come with a garage door opener installed. Simeon and the customer service representative listened to my complaint and arranged to have a service person come to my house and install a new rear view mirror with door opener within the first week. This is why I have been a customer for over 12 years. Looking forward to my next Toyota with El Cajon Toyota.

Came to Toyota El Cajon looking a 2016 Tacoma TRD Sport originally. Giovanni Aguiniga showed me options on a wide variety of Tacomas. He convinced me to buy a TRD Off-Road which is much more fitting more new family! Look for Giovanni if you are ever in the market and want to have a great laugh while purchasing. He will not pressure you into buying a vehicle you do not want. This was a major plus.

Alberto ... is an excellent person with great custumer service..is the second time he attends me ... and I hope that the next time I take my toyota to service ... Alberto will come back to me ... it is incredible with your attentions and good service

Toyota of El Cajon is very professional and customer-friendly. My interaction with the sales team was very helpful and informative. Great job!

Nice staff big selection . They have a lounge coffee and donuts big screen TV's I was thinking about just moving in !

Thank you El Cajon and customer service is the number one.

Ed was a true professional and helped tremendously! He was able to find the perfect truck for me and my wife at an affordable price! I would highly recommend working with Ed to satisfy your automobile needs!!

Great customer service and great service from Ross and will come back for our next car.

Very good place to buy your car. I also tell you for sure that they have a very mechanical service.

Awesome service! They treat you like you're the only one there! I love it!!

My wife and I have been buying our vehicles from Toyota of El Cajon for 30 years, we just love the service, friendly people and dealership. So when we decided we needed a new car, a Toyota Camry Hybrid, Mr. Victor Aceves was our sales person.

I felt comfortable and confident with Victor the first time I spoke with him. He was friendly and knowledgeable of each step in the process of purchasing a car which put me at ease right away. I told him what we were looking for and he took it from there. He found the car we wanted and with substantial rebates.

When we arrived at the dealership, the first thing we did was take a test drive. We were not familiar with the newer cars and Victor spent quite a bit of time showing us the different features, especially the bells and whistles on the dash. He made sure we understood how things worked (often repeating himself), which couldn t have been very easy with two people asking questions (sometimes at the same time). We were very impressed with his knowledge of the car and his patience with a couple of older people.

Once the test drive was over, it was time for the paperwork. I was not looking forward to it, so many papers and information at one time. Victor handled it all so smoothly, explaining what each paper was for before we signed (often repeating himself to make sure we understood), that I felt comfortable knowing what I was signing and it was fairly stress free.

When we left the dealership, I was confident with all that transpired and this was all due to Victor. He took care of everything. He was thorough, efficient and explained every detail as we went through the process of purchasing the car. I would definitely recommend him to family and friends.

Our experience at Toyota of El Cajon Service Dept. with Josh was outstanding! He was very informative and very helpful. I would recommend him and Toyota of El Cajon Service Dept. for anyone interested in servicing their vehicle. My car was in and out faster than I thought and there shuttle service was very convenient for my schedule.

Very friendly staffs, Fast service, highly recommended!!!

My service advisor James H is the absolute best! He's always thorough with the information given to me regarding my vehicle. He's always extremely polite and a pleasure to work with and making my service appointments so less stressful.

Had model vehicle for which I was searching. Sellers were knowledgeable, helpful, and courteous.

In the past, purchasing a car has been an extremely stressful experience and is something my family doesn t look forward to doing. However, finding the right car at this dealership was easy with the help of the salesman that helped us. John Zimmerman was a light in the dark for us. His no pressure attitude, relatability, and attitude was truly a blessing to have in a stressful experience like this. If you do go to this dealership to look at or purchase a vehicle, ask for John and I guarantee you will be satisfied with your experience

Lance is my AssistantService Manager at TEC and is always pleasant, knowledgeable and on top of what's what with my car. There was a time when I hated going to a dealer for anything. These guys have changed my mind for sure. Highly recommended.

I went to Toyota of El Cajon a couple nights ago and was greeted promptly by FERNANDO AGUINIGA. He was friendly and assisted me very professionally. I had a lot of questions, and he was willing to go above and beyond to get me all the information that I needed before I made a decision. He wasn't your usual "pushy" car salesman in the least. I could tell he had a lot of experience in the field and genuinely wanted to get me into the car I really wanted without "breaking the bank". His manager DAVID CLARKE, was also very friendly and professional. They have a great team at TOYOTA of EL CAJON. Thank you TOYOTA of EL CAJON for your wonderful service and congrats on another satisfied customer!

On March 13th, 2018 we purchased a new truck from Toyota of El Cajon for the first time through VICTOR ACEVES. From the initial visit to the purchase visit it was a great experience. Victor is an honest, kind, patient, professional and trustworthy person which made the purchase transaction unique unlike other past dealer experiences.
We will definitely recommend Victor to others looking to purchase a Toyota and look forward to purchasing our daughter s truck in the near future from Victor with Toyota of El Cajon.

By far the Best Customer service at this Toyota of El Cajon. If you guys need help in finding a car, seek VICTOR ACEVES. Our family is known to be very picky and he was able to deliver patience and answer every one of our questions, no matter how many times we asked. Victor has helped my sister, my sister-n-law and now me on getting our cars!

Recalls are not for you if your car is salvage. Across the street Mazda offered recalls even to its salvaged cars because it's your manufacturer that malfunction not because the car is salvaged.

Always great service, with everything done as stated and on time.

Awsome place. Tiffany was very knowlegable and made it a very good experience. Thank you Tiffany

Nothing but positive things for this service department, specifically Eliseo. He has been my service advisor for several years, actually for a good portion of my ownership of my Scion xB. 125k mikes and only maintenance work which I contribute to the reliability of the car as well as following Eliseo s recommendations (who I trust) on what my car needs. Thank you Eliseo and service men that have worked on my toaster :)

I would absolutely recommend the service department at Toyota of El Cajon. I've driven nothing but a Toyota vehicle since 1982 and currently have four on the road. The great service department staff at Toyota of El Cajon help me keep all of these vehicles in tip top running condition and do so in a way that fits in my busy life style and schedule.
Thank you!
Richard

I purchased my brand new 2015 RAV4 at Toyota of El Cajon 2 years ago and the battery went bad already. Fortunately for me the basic warranty was still valid so I took it in to be looked at. My appointment was for the following day but Alberto was nice enough to let me drop it off the night before since I had to go to work. The next day I had some unexpected errands to run and I called to ask if my boyfriend could pick it up, Alberto verified the pickup person with me and made the process really easy and convenient.

I have the best service manager in David Anderson. And, I am very happy with the work done on my car. I know I am in good hands with Toyota.

Friendly and reliable service but not exactly bargain prices.

Love the Service and fast attention! Jerry and Robert + team work hard to complete your vehicle in a timely matter!

Great service. Fast. Very nice people to work with.

I have never worked with such an amazing car dealership team! My sales experience from the time I stepped onto the lot was pleasant, no one coming at me making me feel like I needed an sword to protect myself! A very nice and knowledgeable salesman by the name of Hassan witnessed me fall in love with a car I just knew I could not afford. He assured me they would do everything possible to get me into it. At this point I met Paul who was the one who ran all my numbers and worked some magic then told me I COULD afford to get into this amazing car!! Danny in finance helped me to get the alarm and extra warranty and still stay with in my price range! Going onto the lot really wanting the quality of a Toyota, with little hope I could do it and today I can proudly say I am a Toyota PriusC owner.

I have never had an issue with this dealership's service department, however the last time I made an appointment on superbowl Sunday was less than I expected to say the least. I made an appointment for an air filter replacement (since there is no option for oil change online , and have told each service manager ever time I had done this),and not only waited more than 2 hours but it was a ghost town. I observed 3 customers waiting for their vehicles and only a few service managers as well. When my truck was "done" and was told I needed an air cabin filter and that a coolant hose was missing! Tha cabin air filter did need to be replaced however there was no coolant hose missing, and to top it off I didn't have
an oil leak until I left the dealership! Needless to say I went to a reputable mechanic and he fixed the leak you had left and he reassured me that there was no hose missing. I obviously am less than satisfied. I hope you train your mechanics in a professional manner.

Consistent service, free full vehicle inspection included with wifi, coffee, and donuts (in the morning).

I bought my '09 Matrix there and have been going back since. They treat you with respect and have an extremely efficient system. The rental car counter is in tune with the service advisors. They do amazing work and always leave my car nice and clean when turned it back around to me. I will be back to get my non-Toyota car serviced.

Tiffany provides great service for me. I will definitely be returning for services just for her!

In general, I always seem to internally cringe when I have to get my car serviced- you just never know what you're going to get. I originally purchased my 2017 Prius Prime at Poway Toyota, but live closer to the El Cajon dealership, so naturally, my car has had most of it's service done in El Cajon. El Cajon Toyota has treated me as though I purchased my car with them from day one, promptly taking care of any issues (warranty or general service) in a pleasant and professional manner. It's weird to say, but getting my car serviced at El Cajon Toyota is actually an enjoyable experience. Only critique is they need better snacks!

Great deals when you have a coupon from the mail. Shuttle service was helpful, on time, and friendly. Sales Rep was good about communicating with us. We felt we were in good hands.

I have always have great service at Toyota of El Cajon especially by Kathleen Ferris. She goes out of her way to have a customer's go home with a smile thank you Kathleen for all you do!!!!!

Toyota of El Cajon were very respectful and helpful. This place has the best customer service. I brought my car to Toyota El Cajon several times and never had any problems with their service. I m planning to buy a new car and I m definitely coming back here.

THE SERVICE DEPARTMENT AT EL CAJON TOYOTA IS ALWAYS AWESOME! JAMES IS ALWAYS EASY TO DEAL WITH AND HONEST.
WILL NOT TAKE MY TOYOTA ANYWHERE ELSE FOR SERVICE..THEY KEEP MY CAMRY RUNNING LIKE NEW!!

My experience in buying my new 4x4 2012 double cab Tacoma was wonderful. My sales person Ross miran was awsome. This is my second 4x4 truck I have bought from Ross and I highly recomend him.

Julie Van Keuren

The Norman family has bought cars from Toyota of El Cajon for decades, and although we now live nearer to the border, we continue to have our car serviced there due to the high quality of customer service we always receive there. My experience Thursday was no different, excellence all around and so convenient.

Went there to get parts since it was the only Toyota dealer open on Sundays.

Best experience I've ever had from any Toyota dealership! I had my car serviced a week ago and Simo was my service Agent. It was my 90,000 mile maintenance done on my 2012 Prius. He showed sincerity about what was being done to my car. I felt that Simo cared about my vehicle as if it was his I really, really did. I get jitters when purchasing a car, or having one serviced because of pushy, and rushy salesman to service agents who don't have time to explain anything that was done to your vehicle. Simo explained the major services in details to me. Like servicing my transmission and what it would consist of. I like that, also gave me a rental, I loved that! I had almost gave up on San Diego Toyota dealerships for, breaking lugg nuts ( toyota of san diego: I didn't go back) on my after market rims, to over looking my vehicle for an oil change which I waited for 2.5 hrs before the realized they forgot I was waiting on my car.(frank toyota: I didn't go back) Yes, they were horrible enough for me not to return. I felt they didn't care. I think I have found a permanent maintenance place that will kept my prius continuing running smoothly for years to come. It's people like Simo: friendly, pleasant personality, and honesty, that acquire and retain customers for years and years. Good experiences from dealerships will cause customers to stay, refer others, and make new purchases when they feel they want to upgrade or get something new. Thanks Toyota of El Cajon for restoring my faith in "TheToyota" experience.

I bought my car at Toyota of El Cajon and I always go there to service my car. James H. in the service department always takes good care of me and makes sure my car is running in perfect condition!

Toyota of El Cajon is friendly place whether your buying a vehicle or there for repairs there fast but a little spendy but if you have the money to keep your parts warranted this is the place . It sits on Arnel in El Cajon between Marshal and Johnson ave . if your coming east bound take the west main st exit make a right then a immediate left on Marshall and it'll be about a mile up the road on your right it is a stop light can't miss it

I felt like I was in great hands with Shawn, very happy with my services.

Thank you Victor Aceves of Toyota of El Cajon for helping me again with this new, Just what I wanted and needed a rav 4 an excellent service as always, I know you care about your customers and offer them the best.

2.5 starts.
Now I normally don't care about little things but today rubbed me the wrong way. I brought my car in for 10,000 mile service. It was slow only me and one car in front. When I pulled up there were 2 boys not doing anything just on the computer when one finally came to me he asked of I had an appointment.. I said no...he then told me to just hang by car for someone else. Now I figured ok he does appointment only..but then all 3 boys went to the computer and started watching YouTube. I waited and waited. Fianlly a service guy named I think it was james came out to help me. Super nice and fast. He gets 5 starts. As for the 3 boys it made me mad. At least tell me you can't help unless it's appointment only..but then I logged on my phone and saw I could have scheduled for an appointment at the time I was there..would they have wanted to work then??
Like I said I don't usually get mad at this but once they watched YouTube...I was mad.

Best experience I've ever had purchasing a vehicle. I've had over 17 autos since the year 2000. Ali Abdi quoted me an fabulous price over the phone that blew away the other dealerships in San Diego. I flew over, bought a 2017 Toyota TRD Off Road and drove away within an hour.
I highly recommend Ali. You can trust him completely.

Both the customer service and vehicle service is excellent at the Toyota Dealership in El Cajon.