TOYOTA OF EL CAJON Reviews

The service was excellent. I have no complaints. I would recommend Toyota of El Cajon to anyone. I thought it was odd though that there was no snack of any kind (as far as I know). And the facility there is rather large. A lot of people More

My car buying experience at Toyota of El Cajon was by far the most positive and pleasant. Victor Aceves was respectful of my reservations and offered a comfortable setting. He was very kind and considerate. I highly recommend working with these wonderful people.

When I get service at Toyota of El Cajon I get treated 1st class every time. Courteous, knowledgeable, professional, and a joy to do business with too.

I visited Toyota of El Cajon for an oil change. The Customer Service was excellent. This is my first visit to the dealership and I was nervous. Erika, at the front desk, made me feel so comfortable like I was talking to a friend. I have never been to a car dealership with this many professional, friendly and loving employees that treat their customers like one of their own. You are truly the BEST DEALERSHIP. I wish there were more stars to add. Thank you to all of you!!

Everyone is very friendly. It was surprisingly busy for a Thursday morning but I was still out of there fairly quick for an oil change. The bonus was there was donuts!

I drove to Toyota of El Cajon from Santa Monica, CA (over 2 hours) after negotiating a fantastic deal with the salesperson, Ryan Darby, over the phone and via email. Ryan made sure that the paperwork was ready for me as soon as I arrived, and I was very promptly back on the road in my new vehicle. I have leased or bought several cars in the past 20 years, and this was by far THE BEST experience, ever. I look forward to contacting Ryan when I'm next in need of a Toyota.

Attempted to have the oil consumption test for my 2009 Camry. I was told by the dealer over the summer that I could return for the test before October 31, 2016. I am now told that since my Camry has 152K miles, I do not qualify for the test. Very disappointed as El Cajon Toyota has been my first choice.

We shopped all over San Diego for a good deal, and good courteous service. We found it with Toyota of El Cajon. They really care.

Always a great experience at Toyota of El Cajon! Mark is great and always looking out for the customer!

We just picked up The White Toyota Corolla after being Painted under Recall.
7 Panels of 11 Panels were Re Painted &
Chip in Door Not filled just Painted over,
2 Small dents in Right Fender not Repaired Painted over. Poor Paint Job...

A great place for service and a great place to buy or lease a vehicle! The owners treat you like family and I highly recommend doing business here!

Buying my car at Toyota of El Cajon was seamless and a pleasurable experience. Everyone was super friendly and helpful, especially my sales manager, Ross Miran. The day after I purchased my car, I received a courtesy phone call to make sure my car was washed and a had a tank full of gas when I bought it, which it did. And Ross contacted me after to make sure I as happy with my new car. I would absolutely recommend Toyota of El Cajon!

Could not have been more pleased with our salesman, Victor at Toyota of El Cajon. He made what would normally be a very stressful process of purchasing a car very smooth. He took his time with us (even after visiting the dealership several times), never pushed us into making a decision we weren't ready to make and really made the process enjoyable. Highly recommend

I was very happy with my experience in buying my new Toyota Camry XSE. Maz was very helpful and paid attention to our needs.

JUST WANTED TO LET EVERYONE TOYOTA OF EL CAJON HAS THE LARGEST INVENTORY OF TOYOTA/SCION AND NOW HONDA PARTS TOO! THEY USUALLY FILL MY ORDER THE SAME DAY. AND THE PARTS DRIVER JEREMY HAS THEM TO ME WITHIN THE HOUR. TOP NOTCH PLACE. THANKS EVERYONE!!!

The service here is great. Right off the bat I am greeted and taken care of by the thoughtful porters who make sure all my questions are answered. My go-to service advisor is Eliseo and I recommend him to absolutely EVERYONE who wants an honest, fair, and genuine individual. He is a great guy and most importantly he takes care of all my service needs punctually, and also is a great person to have a conversation with. Eliseo and the lot porters are what keep me coming back to this place.

Great experience, fast and straight to the point. Thanks John!

The purchase of a 2020 Toyota Prius hybrid from Toyota of El Cajon was truly a pleasure. The sales staff was very professional and focused on ensuring I was well informed about the purchase. They didn't have the exact car I wanted on the at the dealership and went to great lengths to locate and transfer my car to the dealership, keeping me informed on a daily basis.

Toyota of El Cajon is the most professional dealership I have dealt with over many years of car purchases. ...They're also very friendly and low key.

Facility is clean, Staff is very friendly, overall a great experience.

First time being at Toyota of El Cajon I was recommended by my brother that has been to this dealership. Victor Aceves was the one that helped me and I Am So Satisfied and so happy for the great customer service that he provided he did not only help me but he make sure that I was satisfied with the car that I was getting and I am very happy of my first car Toyota Corolla sport 2020.. I really recommend coming to Toyota of el cajon. and make sure to ask for Victor Aceves he would definitely help you from beginning to the end and he will make sure that you go home happy and satisfy with the car that you want

Very friendly staff - especially my favorite service advisor, Josh Taylor. Skilled technicians who get the job done right. All at competitive prices.

We shopping for cars again and we had a great service with Shawn Pasha he always takes care of us, this is third car we by from toyota of el cajon. Big thanks to Shawn Pasha and toyota of el cajon.

Great service. Service writer Anthony Correia very thorough.

I have never been to this Toyota before, and as soon as I walked in I was immediately greeted by Erika Castaneda at the front desk. Erika is so awesome and very easy to talk too. She is nice and willing to help every way she could assist me. With being a loyal Toyota customer and been to a different Toyota for the past five years for service, well as of today thanks to Erika this will change. Let s just say I am amazed by the outstanding customer service Erika Castaneda provided and honestly, I thought I would be treated as I was at other dealerships.

Darnell was very knowledgeable and worked with us on all aspects of what we wanted. My Mom has a mouth piece and stood firm... We walked away happy that Toyota of El Cajon met our needs plus some. We appreciate the team.

We did not buy our car here in fact we bought and use to have our car service at Larry H Miller Toyota ( which was once Greg Miller Toyota- To many name changes hmmmmm). We are so glad we decided to go to El Cajon Toyota. We are treated much better and never have to hear upsells from the service advisor. The customer service and customer experience is far beyond what we have expected. The dealership itself is wonderful and spacious and has comfortable seating areas for waiting customers. The coffee area is always clean. The bathroom are much cleaner and much bigger than some other dealers

In fact, our first experience here was great and have come back ever since. The service advisors, some I recognize from the other dealer, are friendly and knowledgeable and explain at the end what was completed in your service and what you may need in the near future. Overall I give this dealership an A+. I know that if we ever need to buy a new vehicle, it will be here.

I drive from PB to get excellent customer service at Toyota of El Cajon. On my last 2 visits, both Assistant Service Manager, Eliseo N. and Service and Parts Director, Jeremy C. we re amazing. 6stars on a 5 star rating!!
I also appreciate the attention given the customer waiting area. It truly is above and beyond.

Thank you Diego for great deal always appreciate the help

Service representative was clear and precise to what he recommended needed to be repaired immediately! Vehicle runs like new again! Highly recommended!

I have never had a bad experience at the service department of Toyota of El Cajon! I have brought my car there for servicing since 2009, and the service I have received is always exceptional. My service guy is David Anderson, and he goes over and beyond every time. I avoided dealers for my last two vehicles of other makes, only because I was treated rudely and paid for things I did not need. All it took was one visit to Toyota of El Cajon, and I will use their services indefinitely. Even if I own a non-Toyota brand vehicle, I will still take it to this dealer. All the service managers are wonderful. They are honest, reliable, and you receive quality work. Thank you Toyota of El Cajon Service Department! We appreciate you!

I bought my Rav4 8 months ago the customer service was very good but after one month I had little noise in the front brake I went back there they told me you have to pay for the service but purposely I want to other auto repair and I fixed the brakes and cost me $340 because the brakes rotor was crooked.

Questions: What makes a business great?

Answer: It is the ability to rectify a mistake and going the extra mile to accomplish this goal. It is the fortitude and culture of a business to defend its good reputation by providing exemplary service to its customers. This is why I feel Toyota of El Cajon is a great business. They turned an unhappy customer into a loyal customer for life. For a car dealership, it is truly an extraordinary feat and high standard of ethics.

Initially, Toyota of El Cajon made certain statement regarding payment. However, due to low credit score, Toyota Finance charged a higher interest thereby causing the agreed upon payment to go up. Once, the owner of this family owned dealership, Gary Kaminsky became aware of this issue, he immediately took action.

Gary, in fact, used his influence and persistence to get Toyota Finance to reverse their decision regarding the rate tier. Gary s staff and managers work relentlessly with Toyota to resolve this issue. Sales manager, Paul Sphabixay, went above and beyond the call of duty to tenaciously remain involved until the matter was fully resolved. Ross, the sales person was a perfect gentleman and acted as such throughout the transaction.

In the end, I was pleasantly surprised by the dealer s steadfastness in making this car buying experience a perfect transaction. I would recommend this family owned dealership to my friends and family for a straightforward car buying experience. Off course, I shall return to this dealership whenever I need a new car.

I have only good things to say about the service team at Toyota of El Cajon. It's easy to get an appointment and the service is is great. They always explain all results and everything is done in a timely fashion. I'm proud to say we are a Toyota of El Cajon family!

I definitely had to come back and update is review because Toyota of El Cajon is amazing. I know that I stated that my contract had errors on it but I was incorrect. Laura from customer relations was really quick to address any issues I had and she made it her mission to ensure that I was well taken care of. What happened is I miss read my contract and was given incorrect information as well but when Laura stepped in she was quick to correct everything and I received everything that I was told originally. I would highly recommend anyone to stop by El Cajon of Toyota and purchase a vehicle they totally have my vote. Thanks Laura for all the help.

I went in for service and had the shuttle driver drop me off at the house. A minute after dropping me off Toyota called to tell me my truck was done. The service advisor, Tiffany, called the shuttle driver, Robin, to pick me up. It was effortless and quick. Next time, I ll probably wait at Toyota. The service was complete in less than 45 minutes.

We've been using Toyota of El Cajon for a few years for all maintenance and service needs and have been very satisfied with both the customer service and the work performed on our Rav4. The facility is very modern and clean and the customer waiting area is spacious with a lot of amenities such as coffee, doughnuts, daily newspapers, and large TVs. They offer a courtesy vehicle to drive us back to our house on the times we needed to leave the car at the shop for extended periods and we have never had to wait too long. The reps are very generous in offering discounts and coupons to apply towards maintenance and repairs so that "dealership premium" has never been an issue for us. We'll keep coming!

Appointment for an oil change on the Highlander. They take care of business in no time.

I wanted to express my thanks and the awesome offered deal for a new Tocama Prerunner Truck. I have already owned one for 10 years so the product is sold. But you still need to make the purchase, which as many people know can be a very unpleasant experience. However the team of Ryan Darby and Arbie made not only the experience enjoyable, they treated me like family. Of course it has always been that way in the service side with Micah Miller, but I did not know the sales team. I told Micah it was time for a new truck and he referred me to Arbie. Arbie already was heading out of town with family and since I could not purchase that very moment, he communicated to Ryan about me I immediately felt comfortable with. Thank you Toyota of El Cajon, you guys do it right! On all sides of the equation, I appreciate your time and respect. Thank you for taking care of me, an awesome deal and always my truck. It was a 5-star experience.

Hi
I really had a bad business with this guy (Paul Correia )I saw my car ready parked outside and waiting for this guy to call me. Finally I had to go to him ask for my car but this guy told me my car not ready. And I was wondering why this guy trying to wast my time in this hot weather. And he didn't offer me to sit in waiting area so I had to go outside and walking under sun light again then he called me that my car is ready.i really didn't want to argue with this guy about wasting my more than 30 minutes time. But I hope you guys take care of this otherwise you will lose alot of customers with this kind of employees. So yeah definitely I will never ever come to Toyota of El Cajon again

GREAT place to take your car for service!!! Excellent customer service and work done quickly and correctly!!!

Very difficult experience. Even though I had financing established through my credit union, I was pressured over and over again to have financing approved by the dealership or else I would not be able to leave with the car. I feel like I was not given straight answers to questions about what documents were being signed, and working with Tam the sales manager was awful. He was rude and intentionally short and off putting. This was truly a bad experience.

EDIT: I should probably update to give a more fair review. I think I was mostly upset with the process of car buying as a whole and directed that at this establishment. I really appreciate Laura reaching out and addressing the issue I had with the sales associate. That was very well handled.

I just bought a new 2017 4Runner from the El Cajon dealership and everybody from the salesman to the service drive to the finance department were fanatastic! They made sure I knew everything about the car and paperwork before actually finishing the process. They also made sure that I got exactly what I wanted and paid the price I had available. I would highly recommend that you visit them if you are in the market for a car!

Eliseo Navarrette is the very best in the Service department . He is always very helpful .

Came for an oil change. Got in and out very quickly. Price was excellent because they accepted another Toyota dealership coupon. I definitely recommend their services.

The service advisor is always attentive to my issues if any and they keep me updated on my vehicle. Very prompt and thorough.

Had an amazing experience buying a car with Ryan Darby. My husband and I each traded in cars, they beat other dealers trade in value, and got a great deal on two cars. The process was very straight forward and Ryan ran all over making sure we got the best deal. My mom was with us and we all felt this was the best car buying experience we had ever had. The day started at another dealership that treated us very poorly so we were very excited the process was so easy.

Service was great. I did not have an appointment, but they were able to get me in and out rather quickly. I have had nothing but good experiences with this location.

I love Toyota of El Cajon. I have one car vehicle from them. The service department is great. Everyone is so nice and helpful.

Josh Taylor was great, honest and upfront about everything that needed to be done when I came in for service recently. He even went the extra mile and found out I had purchased an extra warranty that I forgot I had purchased with the car, that helped me save roughly $700!! Thank you Josh!

The entire process of purchasing a 2014 Toyota Camry with only 61,000 + miles on it was pleasant. I ve worked in sales for more than 30 years. The quality of the car speaks for itself. The sales representatives were all professional, not pushy or overly aggressive and many customers shy away from dealers because their sales people are not trained as well as yours. I look forward to referring my contacts to you and your family. My only complaint is that I m still waiting for my new radio/ audio system to be shipped in and installed. Thanks in advance for everything. ... The hands free radio was installed in less than one hour yesterday 4/18/19. I m HAPPY, HAPPY, HAPPY as a fly on you know what

Called and spoke to Toyota of El Cajon. He waited for CA. Great service and amazing price. Sealed the deal Happy customers.

Ammar Alsamarrei,
I was really happy and satisfied with my visit. He was a great help when we leased our Toyota Highlander. Mr. Alsamarrei had an amazing friendly attitude. I was pleased his amazing costumer service.

From: Tamara Isteevan

It's perfect. I met Haiman, a wonderful associate who helped me to get all the parts I need.

Service center is always good. I feel like they charge slightly more than other places, but i keep coming back because at least I don't feel like I'm getting ripped off or sold unneeded add ons.

Shawn Kelley is always so helpful. He truly cares about his customers. He is so valuable to the Toyota of El Cajon. Shawn demonstrates a positive attitude at work and with customers. Mark also helped me when Shawn was busy helping other customers. I appreciate the team effort. Teamwork brings more value and satisfaction to complete the tasks/request for each customer(s). Go Team! You Got This! :)

My experience was a lot better than Sydney Stanley's experience.

I love this place I wish I can get good prices for my next car very soon

They took in our trades. Super easy process. We got a loaner car while they worked out the deal. The worked with the price for us and got us a good deal. Even though our spare key didnt come in the mail like promised they where prompt to schedule a survice and have a new spare made.

Simo is the Best! Such a Pro. I love getting my car serviced here. If you don t use Toyota of El Cajon, you have no idea what you are missing out on. Props again to Simo!

I bought my first Toyota Camry at this place, a 2016 LE. Omed Khoshnaw was the sales rep that helped us get a great deal and was very knowledgeable, and understands the meaning of being on a budget and he provided us other options that fits our budget. He made purchasing a vehicle easy and entertaining. I felt very happy, satisfied and no buyers remorse. I will recommend this guy to all my friends and family members. Andre Allen, the Financial Manager was very professional and he made the process so easy and understandable to our level, very easy to talk to.
Toyota of EC is the place to go, I live in Chula Vista and was willing to travel the distance for purchasing a vehicle, so bottom line I will be purchasing all my vehicles here from now on.

Great service and friendly staff. Though service costs are pretty high, the work performed is top notch. Grateful to Simo for his attention to detail.

The best as well as the only Toyota dealership in East County. The owners also offer Honda's through there Honda dealership next door. If you're going to get repair work done ask for Kathleen Farris she's the bomb

We had a great experience working with Ryan Darby at Toyota of El Cajon. He worked very hard to satisfy our requests and give us the lowest price possible. He was friendly and attentive to our needs. We have previously owned a vehicle purchased at this dealership, and were so pleased with the care and ease of working with them, that it was a "no-brainer" to go with them again and Ryan was terrific!

New technology it's so beautiful. To enter to this building your pocket has to be full of money it's like one of our Hospital without medical don't even try because you will be end up with big bill in the mail

Love how the service is, espeacially service management. very respectful would love for the general management to recognized an employee name daniel p a thank you an espeacially how well she keeps us customer a smile on their face let daniel p know how wonderful and respectful and good customer service.

Staff is GREAT and VERY Quick to HELP!!
Melissa McMurtry is most wonderful Service Advisor!!

What a great place. Lots of waiting room. Quick service. Helpful and friendly staff.

Eliseo was the best service advisor !! The tech completed my car in a timely manner and was very detail answering all my questions and concerns!

I came in 4 days before Christmas and found out I needed a new battery for my Prius. Lance took a stressful and unfortunate situation and did everything in his power to make it as seamless as possible to get my car fixed and back to me at a fair price, the next day. I will be a return customer, thanks to Lance's exceptional customer service.

Mr. Simeon Okosun was my contact and His knowledge, friendly attitude and service was exceptional. The total experience from beginning to end was outstanding and the friendly atmosphere and accommodations for all ages was great! Bring the kids to play on the pirate ship!!! My grandson loved it! I recommend everyone to travel the distance to El Cajon of Toyota where the quality of service is five stars and more!

We were treated with the utmost courtesy at Toyota of El Cajon by people who knew their jobs down to the last digit and did not stop doing their jobs until were were absolutlely satisfied. We were encouraged to ask any questions we had, and we received complete and thorough answers to them all. When we got lost on our way to the dealership, the sales manager asked for the cross streets where we had parked and drove over to guide us to the dealership. The financial manager was likewise unstintingly helpful in preparing a payment plan that met our needs. Finally, the service manager helped us to get the alarm system activated in our new automobile and found us in the lounge when the job was done. We felt a remarkable energy among all of the employees there and genuinely felt among friends during our transaction there. I can recommend this dealership without reservation!

Wish I would of purchased my recent Toyota from here. But always tool my Tacoma for servicing here. Battery recently went dead and was still under Warranty. Ellesio (sorry if misspelled) from Service Dept was great to work with and super honest. Nothing like walking into a place and being at ease with everything. He introduced me to a neat Salesguy and started to chat about my recent bad experience at another Toyota. Will be definitely coming back in a year to purchase new car from here. Place is great, clean and very family friendly. Thank you guys for standing by the Toyota name!

Mr. Alberto Ramirez was our service advisor. He was very helpful, very friendly and excellent customer service.

James Hodgson is the best service advisor. I would recommend him to anyone who has a Toyota.

Toyota of El Cajon has been a great experience for using the service department--for service alone I would give it a much higher rating. We've been customers there for 13 years.

Our buying experience has been much different, which is why I can't give it more stars. In fact, if it weren't for the quality customer service in their service department, I'd give them 2 stars. Our first experience buying 13 years ago was great, our 2nd and 3rd experiences buying there more recently, not so much. Lots of pressure, and although we made our intentions clear and our desires known, they were not initially respected. On their behalf, I will say Toyota of El Cajon did try to make amends. For our most recent purchase, however, we did go with a different dealership that honored our wishes not to be pressured or rushed. My advice: shop around, take your time, and don't cave in to the pressure applied. Wait for the best deal.

Simo in service takes absolute ownership of every client and their cars, feels like family

Wow! What a change. I was helping my daughter buy her first new car. Like most dads I researched the invoice price and checked all the dealerships inventory. We ending up driving from North County all the way to Toyota of El Cajon because the sales man was super knowledgeable, he really knew the ins and outs of the car my daughter wanted, a Scion XB.

Armed with all of my research I was ready to negotiate, but what I found was the car buying experience for a Scion was way different than my past car buying experiences, the price is set. I was then ready to battle over the financing, but the finance guy Danny explained all of the options without any need to haggle, he then went to bat for us to get the best rate, he's a magician. What a great guy. I'd talk with him if you need financing,

Anyhow the entire experience was pleasurable, they even have a pirate ship playground for the little ones. So they get five stars, My daughter is super happy which means dad is super happy,

Louis garofalo provided great service on py prius today. Thanks so much