TOYOTA OF EL CAJON Reviews

I stopped at the parts department and Bobby was incredibly helpful!!

Ali and Victor were fantastic. They were a wonderful team to work with, very attentive, honest, hard working and genuinely thoughtful throughout our entire experience. Can not say enough about them! Thank you thank you:) we would highly recommend who is in the market for a car to talk with Ali and Victor. You will not be disappointed.

I've had Toyotas for almost 13 years, always a good reliable car and experience; however, this was probably the best experience I've ever had. The representative, Matt, listened to my concerns and went above and beyond to make I was satisfied with the maintenance.

My husband and I went to Toyota, and we re immedietly greeted by Gustavo, we had a good expierence and bought a veichle. Gustavo was very attentive, professional & listened to our needs.

Service is great. Loves the honesty and the explaining what you need done and suggested services that need attention. The only place I bring my Prius.

With experience of purchasing 9 vehicles throughout the years and owning German, Swedish, & Japanese made vehicles, Toyota of El Cajon is the BEST with ease, stress free, and super friendly staff (Victor). Victor made our purchasing experience the fastest & most satisfying.

Was very good services and great Internet Saels Manger Ammar, thank you Toyota El Cajon.

Came in for my 5,000 mile service for my Highlander and Lance got me in and out in 45 minutes! Great service! Thanks!

well sometimes when taking your car in you don't always have a wonderful experience however Jeff' (I really hope that's his name) the service manager will make sure if the experience was less than excellent that he makes all the necessary Corrections and follows through with kindness and thoughtful consideration that's why I keep coming back to Toyota of El Cajon

Service was as expected. Previously this dealership gave a cursory vehicle wash and vacuum. Notice on service desk stating since drought conditions, vehicle will no longer be washed, no attempt to vacuum vehicle. I guess drought conditions include vacuum too. Shame.

Very friendly, well knowledgable and patient adviser, he recommend which one should do because of the urgency and which one I still have time to do that later, not like many other dealerships just want to get your money by any way. Will come back for sure. Thank you Yusif for helping me last time! Really appreciated.

Just purchased a 2015 toyota tacoma from this dealership! Was expecting to instantly get attacked and pressured into buying a vehicle but surprisingly was greeted with open arms. I was helped by Omed, one of the sales reps, and he answered every little question i had giving me a smooth car buying experience. Definitely recommend contacting with him, he is very military friendly. Thanks for all the help Omed!

Disappointed in the level of service compared to other dealerships in the area.

Had the pleasure of working with Omed Khoshnaw on purchasing a CPO 2016 Carmry. His work was smooth and flexible and was even able to get me a great trade in for my old old OLD car. Omed didn't try to sell me something I didn't want and worked to get the job done right. I couldn't have asked for a better experience. The rest of the team was also helpful in the paper work and made sure I understood what I was signing.Thank you Omed and thanks Toyota of El Cajon!

Paul Correia was very helpful and caring about what I needed and tried to get to know a little something about me. I would recommend him.

Came in for the 20,000mi Toyota Care service. Quick and friendly service.

My recent visit to service at El Cajon Toyota was for recall service. It was a very pleasant experience. Paul greeted me promptly and helped me gather my belongings and my service dog, Luis. He escorted us in to see Eddie. Eddie was very helpful . . . he went out to my car with me and helped me pair my phone (something I've been having a great deal of trouble doing myself). It's still paired. And Amanda, the Enterprise lady was delightful to deal with . . . had my loaner all ready. Everybody was welcoming and treated me and my dog like old friends. Especially felt that way when I returned to pick up my car. Thanks.

As always Lance took excellent care of my car. Thank you for the quick service.

Tiffany is great help. I live in Poway but still go there to service our vehicles because she is so much better!

Have been going here for years and years. Always treated good. Love the lounge area and the shuttle.

We bought our second vehicle from Ross Miran at Toyota of El Cajon last week. Both were very good experiences. Ross was very thourough in explaining and helping us with the paperwork, which in it self can be a nightmare. He helped us every step of the way until we drove out the driveway, then giving us followup calls to make sure we were satisfied. We drove from Escondido just to be able to have Ross help us. Thank you very much.

Today I bought a beautiful new Prius LE from Victor Aceves at Toyota of El Cajon, and I couldn't be happier!

Before coming to this dealership my partner and I had lousy experiences at two other places in town. At DHC Honda of Mission Valley there weren't any sales associates available, so this pushy woman in training tried to strong arm me into buying a car that I wasn't sold on, ignoring my preferences and trying to convince me to get through the financials before understanding the basic functionality of the car we were looking at. Then, at Norm Reeves Toyota in Mission Valley, this guy tried to sell me a Prius for $4k above MSRP, pulling out every trick in the book to try to make it seem like he was doing me a favor. At the end, he was trying to convince me that the dealership actually bought the car from the manufacturer *above* MSRP. It was so insulting.

Then, we get to Toyota of El Cajon, and I knew right away that we were in the right place. We were greeted warmly by Michael out front, who directed us to a receptionist who was also lovely and personable. We had been texting with Victor about a specific car, so he knew to expect us, and when he came up to greet us I was honestly taken aback by how open his expression was. You could tell this was a good guy who genuinely cared about his customers.

While he was showing us the car it felt like I was talking with a friend. He really knew his stuff, was genuinely excited to talk about the various features (this car is so cool!), and took his time to help me get a feel for the car and what I was getting into. And once we started talking numbers, it was night and day compared with Norm Reeves. He was so upfront about everything, and went out of his way to get us a great deal with different incentives and rebate offers. He kept asking us questions to see if we would qualify for different perks and bonuses - seriously, he is the best. He said right from the very beginning that he wasn't going to waste our time with offers that we all knew were too high, and he didn't.

We told both Victor and the dealership's finances guy about our previous experiences and how disheartening they were, and they both said the same thing: "Some people just treat this like a job, but we're professionals." It's true, folks. Go see Victor. You will not be disappointed.

Getting great
service on our car helps it run longer

Toyota of El Cajon has made both our Car buying experience wonderful.

Always nice people to talk to and theres COFFEE... coffee people!

I have never been disappointed doing business with Toyota. They are an awesome company.

Ferjando Aguinga was a good salesperson. I wasn't really looking to buy a car, but once I decided that maybe I would, he didn't push me to renegotiate all my requests. He calmly let me "take the wheel" and drive my own negotiating. As a lone female customer, I respect that. I love my new red Camry Hybrid! I even got a good deal on my trade-in, a 1998 Camry LE with 199500 miles on it, original purchase new at Toyota of El Cajon! See you in 15 years Toyota of El Cajon!!!

I really had the best experience buying my vehicle at Toyota El Cajon. I test drove 2 cars on a Friday night with Vincent who was so nice even though I did not decide to buy one of those cars. he was so helpful and understanding of what I really wanted. I left the dealership not thinking that I would buy a car from them. On Saturday, Amaar, who I had been working with before Vincent, called me to tell me that he could get me the car that I really wanted transferred from another dealership. He match their price and gave me the best service. I had previously had a very horrible experience at Toyota Chula Vista and I was so happy that I was able to buy the car that I really wanted from Chula Vista and give my sale to Toyota of El Cajon. Everyone at Toyota of El Cajon from the finance department to the salesman were so respectful and nice and helpful that I would definitely refer anyone to get their car from this dealership. They really have good salesmanship and customer service.

I really want to thank Momodou and Ed for being super patience and understanding with me. We did a quick and easy negotiation to a price point I really liked. The last dealership I went to tried to take advantage of us. However, Ed laid out all the details in front of me and wasn t afraid to show me anything. We took the deal.

From there I want to thank our financing guy for making the financing super fast and smooth. Very funny guy. I m so sorry for not catching his name but once I have it, I ll be sure to edit it in!

And last but not least, I also want to thank George for bringing us our new car and giving us a quick but detailed rundown of all the car s features.

Again, thank you all, I ve had a very pleasant experience here, I m planning on coming back!

Thank you to Shawn Pasha for his excellent customer service and making us feel like family throughout the whole process of buying a new Camry! I will definitely be sending all family and friends to Toyota of El Cajon! If you're looking for a new Toyota go to Toyota of El Cajon and go see Shawn Pasha!!

On December 22nd, 2012, I called the Internet Sales Division, and left a message that I was interested in purchasing a Toyota Highlander. Shortly thereafter, I received a return call from Ariel Sullivan, who offered to help me out with my purchase that day. I only wanted to buy a black Highlander with gray interior which they didn't currently have in stock. Ariel and the Internet Sales Team made a few calls and they located a car for me in Carson. They sent a driver up to get the car and drove it back down to their dealership where I was able to pick it up by 6:30 pm that evening. While I was completing the paperwork, Ariel sat and visited with my husband and I, and made us feel very comfortable. I also enjoyed talking to Ryan and Marwan.

Hicham Khamkhami was the Salesperson that wrote up the contract and went over all of the important details of my purchase with me. He even spent about 30 minutes going over all of the features for the stereo system and he uploaded my contacts from my phone so that I would be able to use the bluetooth with the wireless system when I was driving home. He called me the following day to ask me how I liked the car and if he could be of any assistance, and he also followed up with an email as well as a message yesterday wishing me a Happy New Year.

Diego was the Finance Manager that I had the opportunity to work with as I was completing my purchase and I found him to be very knowledgable, but he did not use a "hard sell" approach when he explained the extended warranty contract and why it would be a good idea to purchase it. As a result of his explanation, I did buy the extended warranty.

All of the staff were extremely professional and my entire purchase was completed in about 2 1/2 hours, but I can't say enough about Ariel and Hicham. First impressions are lasting, and Ariel and Hicham serve Toyota of El Cajon well by leaving an outstanding impression!!!

Very good thoughtful service. Constant updating and enjoy the donuts and Coffee. Thank You for the great service.

Had to have new brakes installed as I was down to metal on metal. Kept me in the loop as to parts availability, service was quick, Katey was amazing as a service rep and they have DOUGHNUTS! Seriously it's clean, courteous and professional. Outstanding service

My experience with Toyota at El Cajon has always been very satisfying your staff members are working very hard to accommodate customers

Smooth service process, from taking appointment to receive the car. Very efficient and great service. Thank you

Excellent services and great workers and friendly front desk employees.
Thank you all !!

Service by Eliseo Navarette was on point, efficient, friendly, and knowledgeable. The rodent damage on my minivan was taken care of quickly, and Eliseo communicated with my insurance to insure appropriate reimbursement. Thank you!

Awesome customer service. Always on time. Always honest. And Always affordable.

The work area is spotless. Our interaction with Lance in reception was awesome. These people know how to treat their customers and cars.

I had my older Tacoma pickup truck worked on , the experience was good . I had very good help from Talor in the service department. A+ all around

James has helped us several times and each time he has been friendly, most helpful, and professional. Never charging us for anything that wasn't needed. Even on a Saturday service was quick. Great customer service.

Best place to buy and have your vehicle serviced. Been going for over ten years now

The facility is great, nice lounges for customers with TVs, coffee and donuts, winfi and shuttle services like all other auto dealers. In terms of service however they lag behind NISSAN, Ford or GMC where you can save money in oil change, tire rotations, free car wash through monthly vouchers sent to your house. Which actually what matter most to consumers.

I never thought I'd say this about an auto dealer, but Toyota of El Cajon made my buying experience a pure joy! I downloaded my USAA Savings Certificate from USAA Auto Circle, emailed the certificate to the Toyota of El Cajon email indicated on the certificate, came in later that day with email in hand to see fleet manager Ryan Darby, and drove out with my new habanero Prius C about two-hours later, paying less than the nationally advertised sale price, having experienced no games or haggling. Unbelievable! I can't recommend Toyota of El Cajon more highly!

Great customer service, great kids waiting area. After going to several dealerships Toyota of El Cajon was able to help me get the car I wanted and gave me a fair trade price for my car. Will definitely recommend my family and friends.

Quick service, friendly Customer Service. I reccommend this location for sure

I really appreciate Toyota if El Cajon. They got me scheduled for an appointment same day and they were done with my car before they said they would be. James helped me in this visit and he was very nice, great service!

Got a good deal from Spencer and Paul.If your planning to buy a car go to Toyota of El Cajon and remember the name Spencer and Paul

Great service from the beginning until the end. Paul and his team in finance was top notch. Will definitely recommend this team to everyone.

The BEST customer service I've ever received in my life! After shopping around at different Toyota Dealers and not being taken seriously by other salesmen, Toyota of El Cajon helped me drive home in my brand new car. Ed was incredibly helpful and friendly as well as his manager and Andre from financing. They worked hard on a deal for me as a first time buyer and will forever be greatful for the amazing work they did!

I love the el cajon team of Toyota super sweet, super helpful, and nice. I would have to say I been going to eliseo for about year, and he provides me amazing customer service! always a great experience every time I bring my car in. he truly is amazing :)

Bought my car here new in 2007 - wont go back to anything thats not a Toyota/Lexus again. I bring my hybrid in for service here as well, and David Anderson at the service department has taken such good care of me i call to make sure he is working prior to bringing my car in. David is honest, upfront, on the ball and makes sure that you are happy. He makes sure that you are satisfied, and after 4 years of bringing my car in, its always been a pleasure. I highly recommend Toyota of El Cajon and David especially. Thank you!

I just bought my second car from Toyota EC. I was debating about whether to sell my used car or trade in. Went to Carmax to sell it and the price they offered was a joke. I had worked with Zack Khoshnaw with my first car and reached out to him. He was able to make a more than fair offer on my used car and got me an excellent deal on a Toyota Corolla. I have since referred my friends to him and he has offered them great deals as well. No pressure, gives you quotes over the phone and will email you specs so you see everything you need to do your research. When you get the paperwork and try to compare to what other dealers will offer, they have continually said to me that is a great deal, I would take it!!! His integrity and attention to the customer's needs is beyond EXCELLENT. He is someone you can talk to and he not feel pressured to do anything. He even has said think it over and let me know what you want to do. This is why I will continue to purchase my cars from Zack and Toyota of EC even though I live in North County. I would highly recommend this dealership.

always a great experience...just wish there were more coupons or discounts we could use. It can get expensive.

Uriel made the process of buying our new car as easy as possible. All the staff was very friendly and we are very satisfied with our new Car.

Great customer service and a comfortable waiting area.

Customer service is superved particularly Simo of service department. Facility is wonderful, clean and very relaxing.

I was really happy in the time my service on my c-hr was performed
way to go ... guys & girls
Thanks

Toyota of El Cajon is the Gold Standard for customer service....especially Simo!! Extremely knowledgeable, professional, kind & curtious. The world should have more Simo's.

Good customer service... I was there to rent a car, so I didn't have contact with any representative of Toyota but the recepcionist lady was very helpful and nice to gives information.

Service Department very organized, job done timely manner, staff very helpful.

It is my own fault that I trusted my daughter's friend who made false promise to lure us in and made us waited for nearly 4 hours for nothing. My daughter 's friend texted her this morning and assured Toyota of El Cajon would match other dealer' price. We were on our way to other dealerships, but I respected my daughter's good intention to support her friend, so we went to Toyota of El Cajon instead. The appointed sales person confirmed he was 99.9 percent sure they could match or do better on pricing. After 4 hours of making us believe he was trying to get approval from the manager, we finally had enough! The sales person tapped our window when we were ready to drive off and told us " Sorry! Can't Do! " I was so mad and shocked!
We are loyal Toyota consumers. We had bought our Toyota Highlander, Corolla and Camry from Bob Baker, Mossy and Poway and never experienced this type of selling tactics- made false promise, bad-mouthed about other dealers, put you in a room and made you waited more than 1.5 hour, came back and said " the manager is at lunch, and it shouldn't be any problem..." and made us wait longer....Stay away from Toyota of El Cajon! There are many others good sales people and honest managers at different Toyota dealerships who would be straight forward with you- We bought my daughter's Prius from Toyota of Poway 1 one later- What a night and day difference on customer service!

Elisio on the service drive is why I keep coming back. When you find honesty and trust there is just no reason why go anywhere else.

Once again I was treated quickly and fairly and got excellent service. I highly recommend.

The customer service has been excellent, I asked to have my transmission oil changed a while back and a sample so that I could see the old oil. They did as I requested no problem even if the manufacturer didn't recommend it at that point in time.

Bought a new 2017 Corolla a week ago. Gave us a good deal on the car. Compromised on the price. Ask for Nick Khoshnaw/Victor Aceves!

I just want and would like to talk about my experience with TOYOTA of El Cajon. I have bought a used car on the Sep. 25, 2013 and it was really great to deal with (MARWAN FAKHOURY and MICHEAL FARAHAT) they know how to treat people respectfully and how to make people Satisfied. Every time that I have a member of my family wants to buy a car I just tell them to go to TOYOTA of El CAJON and ask about (Marwan Fakhoury and Michael Farahat) because of their good attitude and their treatment thank you TOYOTA of EL CAJON for you have Marwan Fakhoury and Michael Farahat) working there with you.

Big thanks to Josh Taylor and the Toyota of El Cajon Team. They went above and beyond with diagnostics and repairs, ended up saving me thousands of dollars! If your looking for people you can trust, go checkout Toyota of El Cajon.

OMG Jeremy, head of the Service Dept has truly provided the BEST customer service ever! His professional skills will forever keep us loyal! Thank you Jeremy for taking good care of us!

Good job Mark Anthony. Excellent service. Thank you...

Good dealer and good cars,
Thank you Shwan,Marwan and Hicham for my first toyota.
And thank you Alberto Ramirez for your good hospitality and your good communication with customer, for continuing maintenance with your company.

It was a crowded morning when I brought my truck in for service. Thankfully I had a reservation and everything went smooth. Thank you Toyota of el cajon for excellent customer service.

Super happy with our experience here. The sales team were friendly and transparent which we appreciated when making our car buying decision.

Simo is always very professional and I trust his judgement.

1-3 hours quoted for recall work, just about 6 hours to complete. Great service staff just need to work on the time estimate.

Well maintained facility, great customer service from Tiffany! I do all maintenance at El Cajon Toyota!

The service rider I have is very good at his job!!! He is very knowledgeable helpful!!!!

Greeted with friendly smile car was serviced and returned at promised time. Ray Pelston very friendly knowledgeable. Will return again

I couldn't be happier with the way I was treated at Toyota of El Cajon. Victor Aceves was an absolutely fantastic sales rep and he made everything posible for me to have the car I wanted . I highly recommend everyone to talk to Victor Aceves at Toyata el Cajon.