I have never had an issue with this dealership's s...

I have never had an issue with this dealership's service department, however the last time I made an appointment on superbowl Sunday was less than I expected to say the least. I made an appointment for an air filter replacement (since there is no option for oil change online , and have told each service manager ever time I had done this),and not only waited more than 2 hours but it was a ghost town. I observed 3 customers waiting for their vehicles and only a few service managers as well. When my truck was "done" and was told I needed an air cabin filter and that a coolant hose was missing! Tha cabin air filter did need to be replaced however there was no coolant hose missing, and to top it off I didn't have
an oil leak until I left the dealership! Needless to say I went to a reputable mechanic and he fixed the leak you had left and he reassured me that there was no hose missing. I obviously am less than satisfied. I hope you train your mechanics in a professional manner.