TOYOTA OF EL CAJON Reviews

Stop by just to look at trucks and 4Runners. Everyone was polite and courteous.

The Assistant Manager went out if his way to assist me and other customers eventhough it was Sunday.

I got a service manager who went far beyond excellent to help me with a difficult repair problem. I would recommend him to everyone. His name is Alberto Ramirez.

Always friendly and honest! I've been a customer for twenty years and always go there for service. The service department is great-especially Simo! I trust him fully. Dealership is clean and I love the environmental focus.

Simeon is an amazing person. This is my first time buying a car from a dealer. However, he made me feel comfortable and let me pick my car of choice. He was patient and he loves dogs!! So he knows how to be kind and understand what customers want and need and walk them through their experience happy

Fast, friendly, and superb experience! Happy I was able to get the car I wanted and for a great deal. I purchased my first car which was an 09 corolla from Toyota of elcajon and am happy my second car was also purchased from them as well. I Will definitely be recommending their services to all my friends and family.

Best regards,
Anna Sitthideth

My husband & I went to look into a Prius and we met Jose Franco. We loved how he was laid back, no pressure, but absolutely knowledgeable and professional in what he does. He answered all our questions regarding car, warranty, technicalities and financing. The environment of Toyota of El Cajon is a friendly and bright one that individuals can feel comfortable just stopping by without pressure. I have thank in addition Marwan Fakhoury, Tan Nguyen, & Bashir Yusuf for being part of the team to help us purchase the right Prius and getting us through the buy so smoothly. What a positive experience. Thanks again Toyota of El Cajon~

Helped by James very professional very quick and friendly and a pleasure to do business with.

I came in about a week ago with my gf to look at a newer car and michael helped us out. Now iv been to almost every major dealership in san diego over the past couple weeks and hands down michael made me feel the most comfortable and provided grade a service every step of the way. I would recommend toyota of el cajon to anybody but more precisely ask for michael and i promise you will leave toyota of el cajon 1 super happy customer. Dude goes above and beyond to make sure his customers are happy with their purchase. I could not ask for more from this place. Thanks again michael!

LOVE THIS TOYOTA DEALERSHIP! Best dealership in San Diego! Just financed a 2016 RAV4 and everyone here is soo helpful and straight forward! Thank you Ryan and Jaime for helping me score a great deal, will definately be coming back for another purchase.

I have had a positive business and friendly relationship with Toyota of El Cajon for over 25 years, and I keep coming back.! I haven't been to any other dealer in town after my first encounter with Toyota of El Cajon! The management and staff are exceptional!. Simeon, Eliseo, and Jeremy to name a few, are the best! I've recommended them to friends and family for honest service and purchase of any vehicle. Toyota of El Cajon is second to none! Love them!

The service took longer than expected, but they were very apologetic and had amazing customer service

Good place but takes a long time waiting before they finishes the service

Had a great buying experience at Toyota of El Cajon, Giovanni Aguiniga took care of us greatly throughout the whole process, and when the store ran out of the cars we were looking for, he when's and brought it from another dealer in L.A for us, I highly recommend this place for your next new car and will give Giovanni a 10 star rating as a salesperson and Kalil a 10 on giving us the best payment plan!

You Owned it Toyota El Cajon, Excellent Customer Service.
{ James & Haiman }
walked in the lobby, James Hodgson, assistant service manager, greeted me with big smile and welcomed me and also Haiman at the retail parts was very helpful. I just wanted to thank you both of you for the great customer service and I appreciate the extra mile you guys go to take care of the service that I needed. Thank you so much James & Haiman.

They always take care of my car needs with professional mechanics and service managers.

Absolutely wonderful buying experience with Omed!! He taught me car buying doesn't have to be a painful, pushy process.

I was in need of an upgrade to my current Tacoma, I loved it but it was time. I went to a couple of diff Toyota dealerships and had bad experiences. But Toyota of El Cajon provided me with best dealership experience I've had in a long long time. VICTOR ACEVES was my sales agent and he was awesome! I explained to him what I needed and and he went to work.I ended up with the deal I wanted and I'm extremely happy with my purchase. Also, pretty cool that the place I first got the Tacoma from is the place where I traded it in and got a new one! I recommend Toyota of El Cajon to anyone looking to purchase a new tacoma or vehicle in general. Friendly staff that won t pressure you and make you feel like you made a bad purchase. Again just ask for Vic you won t regret it.

They have a very comfortable waiting area. Their service department is very knowledgeable and help work out the best deal for you. I changed Toyota dealerships, because I am so happy with them.

Lance is the best ever and helps with all things service related. Thanks to the whole service team for fixing all things that happen with my car.

Alberto Ramirez help us out for our car. very good customer service I want to thank him so much for all his help .

James was my service advisor, he was friendly, and knowledgable.

As always I enjoy coming to Toyota of El Cajon to have my vehicle serviced. They have always been friendly and helpful!

James Hodgson was very helpful and my service was amazing. Always a great experience when James Hodgson helps me. Thank you for everything.

Great service. I won t take my 2018 Camry anywhere else.

Great service. Always a pleasure going into the dealer

I took my 2015 Avalon in for an 85K service and was greeted promptly by staff. Simo Vukotich was my service advisor and was very informative about the condition of my car and it s future service needs. I have received quality service there since I purchased the car there in 2015. Thank you!

Just wanted to thank the service advisor that assisted me she was wonderful and very courteous and is always great service . Because of people like her I will continue my service with Toyota of El Cajon thank you...

I would like to take the time to Thank you very much for the Great Service and again, Thank You so much to All...!!! Yupin Miranda

The customer service was very courteous and overall response time was prompt. I was updated on the repairs needed for my car and the estimated price throughout.the process.

The Service Department at this location is OUTSTANDING! Took my car in for it's 30K service, was quoted 90 minutes wait time by Josh... Got my car back before that time. Free coffee/tea and donuts every morning. Excellent Customer Service!!!

Great place to go buy your Toyota. Really helpful workers at this place.

Great service, and usually very clear on how long things will take and good communication.

Toyota of El Cajon is an amazing dealership. The layout is clean and nice! The Kid PLAY AREA is amazing makes you want to be a toddler again. The sales staff is super knowledgeable. The service drive is clean and service is fast.

The staff is always very courteous, cordial and knowledgeable

They have wonderful service, great employees that treat you right and help you right with everything you need.

Looking to buy a car with my Wife hope she loves it ....

Jeremy Z. The parts driver does a great job getting me my parts on time. He is always in a chipper mood. Thanks for the great service.

Very big dealership with a lot of amenities for waiting customers. Coffee machine needs an upgrade!

Went in today to get my car serviced and Micah took care of me! He was super friendly and made sure to explain everything to me and answer all of my questions. It was really busy in there but Micah didn't make me feel rushed at all.I normally get intimidated about car problems because I don't understand much about them but everyone here is really patient and goes out of their way to make you feel comfortable and welcome. Every experience I have had here has been above and beyond. They really do treat you like family and not like a customer. Wonderful company, I wouldn't ever go anywhere else :)

Lance Jones is the best! Always assisting and guiding me for the best service. I always know my car will be repaired and its maintenance done properly and cost-effectively. The ride program is an excellent plus. Marc and Simo are also great! Thanks!

I can't believe this is ej cajon. When I was a teenager in the 70's this was the drug capital of the World...
Kona boy
Honolulu Hawaii

Kong Nguyen and Ryan Garby were the two main gentlemen that helped my father score a great deal on a 2016 corolla LE. My father previously owned a 2009 corolla LE and Ryan helped us with the trade in of that car for the brand new one! I knew Kong from buying a 2015 prius the year before, so he helped me get in touch with Ryan. We spent a total of less than an hour at the dealership. Ryan was focused, fast, and friendly. At the end of the deal, Kong even bought my father a leather Corolla key chain from the gift shop (what a good guy).

Very nice customer service... the guy was explaining what works for my car and was logic...he was not try to sell any thing. Excellent customer service with the smile

We were very impressed only because we both are skeptics when it comes to dealerships in the first place. We purchased a 2012 Ford Explorer ecoboost w/ only 20k miles on it. It was exactly what we were looking for. They gave us the financing we asked for and the trade-in value for our car, finagled only a few times with them for competitive rates- overall the manager and our sales consultant, Ben Asgharzadeh, were both very cooperative and not pushy about anything; we went in knowing what we wanted. I think having well above avg credit scores combined helped as well... either way they left us with a full tank of gas in our new-to-us vehicle (even though their shop was closed as it was later in the evening, they made sure to take us to fill up at a station nearby which was very nice of them)... despite that we had to take pretty much all day to get this process completed (due to time conflicts and unpredictable circumstances on our end) from test drive to signing finance documents, they were patient and we never felt pressured which left us feeling good about the purchase we made. Thank you Toyota of El Cajon, we really enjoyed our experience and will recommend to others!

I was at the service on Sunday Mr yousif ge help me and he was very nice and has good advice about my car thanks .

Tiffany is always my favorite associate. She cover all aspects of my service, she's friendly personable, educated & makes the whole process easy on me. I would definitely recommend Toyota of El Cajon.

My last 4 vehicles were purchased at Toyota of EC. I have always had excellent service when I go there. Even though I purchased a used Ford Escape the 2nd time and 1 veh for my daughter. The service I received from Hiwa and Daniela was excellent!! They always made sure we were comfortable while waiting for approvals. Hiwa has sold me my last 3 veh's and he always gets me a very good deal. I will not go to anyone else! Everyone is very kind and accomodating whether or not they are directly involved with your sale. I would recommend this location to anyone buying Toyota!!

Finally, Thanks to Laura Brewer and Jesse, my hubcap saga is over. Great job.
But now I see that I have work to be done for a recall. :-( Oh well...

Old Hubcap Saga:

I am always happy to give a great review to anyone who has good service and good customer service consistently. However, Toyota of El Cajon does not deserve it.

My first experience was great. They put California plates by drilling holes for free as a gesture of good customer service. Very friendly and professional.

I went back for the oil change and tire rotation a few months later, expecting good work again. I left happy enough, but then less than 36 hours later, one of my hubcaps was missing. I only drove the care once locally to the bank, library and grocery store.

I ended up complaining on the survey they sent since I was put on hold when I called. Boy then I got a quick response, saying are taking care of it and to call.

I get put on hold again, can't afford losing the minutes on my emergency cell. Since they don't respond to my multiple emails, I will have to find the time to go personally to see what is up. I cannot understand why they don't have the courtesy to respond to my emails.

I don't understand how they did the work poorly either, so that the hubcap fell off.

This is very disappointing. I am too tired to act on my anger yet. But I am putting up this note for anyone who could possibly have a situation like this with them. I told them in my last email that I would write a letter and make my dissatisfaction known. So after no email response again today, here I am. Next will be a letter to the corporate office, if this does not get resolved soon. Then who knows.

This is inexcusable and changing my impression of the dealership and maybe even Toyota.

I hope what should be a minor issue gets resolved. How silly. What is a hubcap to them. It was their fault. This is causing me undue stress. I hope there is an explanation.

We bought our Prius at Toyota of El Cajon and have taken our car back for every any concern that we have had with our vehicle. We have always been greeted with personable, professional employees, and have always been satisfied with the service. A special "thank you" to our service advisor Lance Jones, who has been very efficient, and has always made me feel very comfortable and confident in the quality of service with each visit at Toyota Of El Cajon. Thank you!

I recently bought a Lexus CT200H from these guys. I have to say I've never had such profession service when dealing with the Car industry they were fair and so friendly I give them 5 stars!!! I had the pleasure of working with Ariel Arce, Simeon and Hicham. I recommend if you are looking for a new vehicle you go down and Ask for Ariel! Like I said only great things to say

The best customer waiting area. Outstanding service department. Very people orientated.

Had an issue with a Prius V, took it too Toyota of Poway and got what I thought was an incorrect diagnosis (this repair was over $7k), so took it to Toyota of El Cajon and got the diagnosis I thought was correct. Simo was on it and kept me informed every step of the way and my repair was under $5k, should have gone here in the first place. Great Service Team, thank you.

We always have had a top quality experience at Toyota of El Cajon. They always diagnosed and trouble shooted any problem and resolved it for us.

The service department was stellar, as usual. David H kept me informed on the status of my car every step of the way. I always bring my cars to Toyota of EC...there is no better.

I have owned 5- Toyota's over my lifetime and have been to a few service departments (few because the quality is so good!).

But I have never had as good an experience as I had with David Hutchins in the service department. He was very personable and friendly and real helpfull with addressing my time sensitive issue (needed to get to the airport). He acknowledged my emergency, didnt treat me like a number, and he worked hard to fit me in as soon as possible. Service like this makes it an easy choice to go out of my way to come to Toyota of El Cajon! And Thanks David, I made it!

Can't believe their lack of security over client's private information..

Always have had a great experience with Toyota of El Cajon's service department.

Great clean staff professional courteous and friendly!

5

Judy Bunch

5 **** Everything was excellent, Very special.

Toyota of El Cajon is AWESOME!!! I went in very nervous and not knowing what car to buy, not a slight idea. The salesman Fernando A. was AMAZING!! He helped me every step of the way in helping me find the right car for me. He answered every single one of my questions and explained to me everything I needed to know and what my options were. If it wasnt for Fernando, I can tell you right now that I most likely would have came home without my new car that I have now, 2012 Camry! Thank You Fernando for all of your hard work and dedication to Toyota of El Cajon.
I am a very very happy customer and my family and friends will be back!

We took our Toyota for service. ELISEO NAVARRETE and MARK BRANDON were awesome and gave us a good car service.