Brought my car in for service today and quite possibly had the worst experience ever. The man who assisted me was probably the most condescending person I ve ever met. I don t think He fully comprehended that my pee woman sized brain knew cars needed oil changes. Who would ve thought! Then as I asked a question about a light on in my dashboard, crazy I know, and he proceeded to tell me I don t know why the lights decide to turn on in YOUR car. Wow I hadn t thought of that! He then pointed out a crack in my rear tail light which I was aware of, but he made no attempt to offer me a price quote, or assist me with setting up another service date to fix it. Isn t the service department supposed to service your vehicle? I guess not. I will be bringing my business elsewhere, perhaps somewhere that respects its customers.
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Service staff are excellent. I've been serviced by Tony Martins, David Spill and Matthew Dowell and although I have only had first impressions since the service occurred during my accepting a CPO 2014 Q5, I can tell the staff will be a pleasure to work with in the future.
I ve been a customer for a long time. Without a doubt, Town Audi is a first class operation that places the consumer experience as their number one priority. Fabulous service and product offerings
My experience at Audi Englewood was absolutely pleasant. I walked in and didn t feel attacked. I was able to browse the showroom with anyone being extremely aggressive. I worked with Danny and he was helpful, informative and gave me a great deal on my new Q3. I am so happy I went with Audi Englewood. If you are looking to lease and are in the NJ area please stop by and check out Danny ! You will not regret it !
Was passing by on a Saturday, remembered I had a recall notice, went in and asked what can we do for scheduling, they said it takes an hour but they were busy, just when I was thinking of maybe another day in few weeks, Michael King (service rep) said he can give me a loaner and have it ready before the end of the day. Worked out great, I basically didn't need the car all day, had to drive myself home and back to the dealer, but had a taste of a 2019 q7 (newer version of my suv). So, all an all, it was great to take care of this issue within the same day. Thank you Michael, and thank you Audi, I wish the Audi connect was not locked to at&t e-sim, I have tmobile.
Oh man, this dealership is awesome not only did I have great experience purchasing my first Audi new to the brand & was pleasantly surprised by the level of customer service they offered me
I flew to NJ from Colorado to pick up my new car which I was nervous I haven t purchased a new car in 10 years & im from out of state I worked with John Herencia he was great!! Followed up with me throughout the entire process worked extremely patiently with my bank and was quick to respond to me and my bank and getting all the things they needed with a sense of urgency which I appreciate He picked me up from the airport was very personable and when I got to the dealiship & was waiting on my paperwork I had other employees ask me if needed help and to help my self to coffee and make my self comfortable it was just really nice welcoming atmosphere
They took care of all my paperwork quick and easy John walked me through my new car Explained all the gadgets inside and tech
When I got home he walked me through all the details step by step on Audi connect and all that fun stuff over the phone
This guy also texted me info or answered questions on his personal cell phone which is pretty above and beyond any other customer service I ve received anywhere else in a while Extremely pleased with giving these guys my money & looking forward to more pleasant experiences for the next 10 years I own this car
A wonderful customer Satisfaction oriented Dealership.The Sales Representative Mrs.Anna was really helpful and supportive not only during buying the car, but even after that when we needed some assistance. Best Dealership as far as I am concerned. During our purchase also,all the staff were really good with us. Keep up the Good work Town Audi and A Big thanks for your recent help Mrs.Anna !
I've been buying from the same dealer for over 6 years. I've leased 3 Audi's from him. My point: relationships matter. Jenu knows my family's needs and consistantly provides the best price and excellent, responsive service.
Outstanding sales! I bought my car last year here and I was very pleased with the service and staff as they responded all my questions and assisted me with everything.
WE have had a great experience purchasing the car and especially at service. Adrian has been great and extremely helpful at all times. Would highly recommend this dealership
The personnel at the service center were really helpful and very professional in getting my car taken care of. Adrian who helped me at the center made me feel comfortable really took care of my needs at the center. I would definitely be taking my car there again.
*** 05.28.2020 Update *** Went in today for a service repair and check engine light and the service department was exceptional: 5 star service! The process of booking the appointment, arriving and checking in my car, and then later picking up my car was seamless and effortless. The staff was incredibly knowledgeable and friendly. They went above and beyond to make sure that my car was exactly as I wanted it and needed it for my family. Thank you again!
Amazing, friendly, straightforward, one of the best easiest experiences I ve had at a car dealership.
Janet, the manager of Town Audi and David Branch, the manager of Town Motors are the best. Extremely professional, understanding, helpful and courteous.
Steven is great. He is by far one of the most helpful car service employees I have ever had the pleasure of working with. He answered every one of my questions and gave me very helpful tips on how to keep the car performing at its highest level. Howard was also there and he is a great salesman. I can personally thank him for helping me in leasing my Audi. You have two extraordinary employees working at your dealership. They are excellent at what they do and truly care about the customer.
Robert Marcial was my sales person and also for my brother and he was outstanding and polite and a pleasure to work with as was Ben Seligmann the sales manager.
i was at the showroom 2 weeks prior to look at several vehicles as i was interested in buying a new car. the showroom was pretty empty for a saturday and there my son and i stood waiting for a sales rep to see us. instead there was alot of talking going and laughing while your reps were in a few groups talking and laughing. I waiting over 15 minutes entertaining my 10 year old in and out of cars pretending he was buying one of them. we decided to leave and nobody even asked us if they can help us or anything. was not used to this from prior purchases of vehicles from bmw, mercedes or even Jeep or Ford for that matter last friday on a rainy day my wife convinced me to return - met with my sales rep right away - the one to his left didnt want to see us as he was " waiting for a customer to come in " he was nice and attentive. though the one critisim was that due to the promotions I felt i was being pushed to lease the car vs buying even though i asked for price to purchase. After emphasizing the fact that we are not looking for a lease but a purchase all the rest went well. We found the color, model and everything we were looking, he was GREAT - and so pleasant to be around, listened to all concerns and showed great cooperation. Then the details he went through when i returned the same day to pick up the car was incredible. the amount of time he spent showing and explaining showed he really cared and was excited to have sold the car to us. sorry for the other reps that could of had my business in the past as perhaps they didnt feel i was a real customer. purchased the car same day i walked in and drove out thank you
Thanks, Anna, for the wonderful and easy experience leasing and getting my new car. Glad I went with Town Audi after looking around. Howard, thanks for your help as well. Good team.
my first audi experience started off a little rocky, but in the end, town audi made it a point to satisfy my needs. sales and service teams were very attentive and caring. the person in the middle of everything was my salesperson, kristian klouda. kristian was extremely helpful and understanding throughout my car buying process. he provided memorable world class customer service and helped me erase ideas of the stereotypical car salesman. if you are in the market for a positive car buying experience, go to kristian at town audi. i highly recommend it.
Took my Q5 yesterday to get the front light replaced after work (6:15pm) and was shocked at the lack of professionalism by the service department. This lady behaved like a teenager with rude questions and was more interested in getting out then helping me fix the car. I did not say anything and walked over to the showroom considering test driving a Q6 with a nice sales person. Instead was informed that the car could not be done and the same service lady while working on a loaner was again so rude that I had to leave and now will be looking at another Audi dealership to work with. Wish I had caught her name.
Anna was wonderful to work with. Anna followed up with me before and after the purchase, made sure the car was ready and cleaned and even had a red bow put on at my wife's request.
Awesome service ! Got me in and out and I didn't even have an appointment ! Melanie Dietrich was very professional and knowledgeable ! Will definitely be my service department going forward.
Consistently flawless experience. Working with Jeremy Manse in Service has been a dream. Courteous, responsive, professional staff across all levels. This is my go-to dealership.
Customer service representative Michael King did an excellent job of addressing my car s mechanical issues and interfacing with me. He made sure that the work was done thoroughly and correctly. I am satisfied with the work that Town Audi performed on my car s cooling system.
I live almost 90 min away and my office is 45 min away. However, I will definitely go out of my way to bring my 2014 Q5 to Town Audi for service. Steve Maccaquano is outstanding to deal with. I recently had an issue with Audi care - the prior owner had purchased the same mileage coverage that I had unknowingly purchased. He worked with Sales to advance my service to the next milestone which was more comprehensive than what I had purchased (at no additional cost). My car also needed rotors / pads all around and he worked with me on the price. His professionalism and customer Service is the reason I will continue to go out of my way for service at Town Audi.
My partner and I was looking for a new family car and we did some online shopping. We entered our information thru their website and almost instantly had a sales representative reach out pretty late at night.
I was impressed with how fast someone was able to assist us with the process. We agreed to meet following business day to check out the Audi Q7.
Steve was great!! He closed the deal without any hiccups and guided us throughout the way.
Our experience with Steve and Ashmore was Great! I thank them for making our audi experience something to remember.
I needed to service my 08 Audi TT Quattro Convertible for it has been garaged kept and has 61,195 miles on it. I had a few concerns and Michael was extremely knowledgeable with what should be done. He even suggested items that I need to address in the future to continue peak performance of my vehicle. Arriving at 7:00am I was finished by 9:30am very efficient and in this COVID environment everyone strived to put safety first.
Your achievement for excellence at Town Audi is outstanding.
The sales and finance staff exhibited no sense of urgency in conducting my business and couldn't be inconvenienced to submit my 3rd party loan documents in a timely fashion. So much so that they asked me to submit a loan application through them, more than 4 days after I provided my documents. Basically they sat on the documents for those days. They also promised that I would get the same great rate and that it would help expedite the process. Their loan offer came in 1.5% more than my rate. The 3rd party loan company also played a big part in my dissatisfaction but it's concerning that the Town Audi staff took no responsibility for their actions, they only blamed the loan company. After 2 weeks of waiting and not seeing much traction, I decided that neither company deserved my business so I cancelled the deal and loan. I understand that my case is unique but I get the sense that this indifference is common practice at Town Audi.
It was a good car buying experience. Howard and his team guide you through the process. No pressure tactics or tricks. Patient folks who deliver reliable car buying experience. Thank you all at Town Audi.
This is my 2nd time buying a car from Town and I have nothing but great things to say about my experience. Everyone was extremely professional, courteous, and communicative.
I picked up new Audi Q5 few days ago. I really appreciate John Woo who helped me out to get greatest deal on my Q5. Without John Woo's effort, I wouldn't get this Q5. I chose the right place to get right car. I leased and bought couple cars before, so far, this is the best dealership experience. My wife and I love our new Q5. I wish I can give more than 5 stars. Thanks again John!
The worst service experience I have had. Unresponsive service people, followed by unresponsive management. Furthermore, after they diagnosed my car needed new brakes and rotors, they never returned my calls and I referred the matter to Audi USA who sent me to Audi Meadowlands. There they showed me that I didn't need either. Strange!!!!! isn't it. Stay away from these guys!!!!!
At Town Audi they don't sell cars, they build relationships. I had an excellent experience from the moment I made the first inquiry up and through the first service. The staff is friendly and genuinely care about satisfying the customer. In the Sales department, Michael C. is great, he is easy to reach, easy to talk to and made me feel right at home the moment I arrived. Michael treated me with respect and made me feel that Town Audi was a great group to which I belonged. Even though I asked Michael numerous questions, I didn't get the feeling that I was being burdensome and annoying or that any of my questions were silly. Frank R. and Kristian K. assisted me with questions and made me feel like the three of them were old friends. The Sales Department overdelivered on each of its promises and that had me feeling more like family than a random customer.
Although I had a great experience purchasing, I held off my review until I was able to also get a feel for the Town Audi Service department. Steve M. took care of my vehicle and made sure that I knew exactly what was happening along each stage. Steve did an excellent job keeping me in the loop and making sure my vehicle received the necessary service. Additionally, Town Audi was kind enough to give me a beautiful and brand new fully-loaded loaner vehicle that was a joy to drive until my vehicle was ready.
Overall the experience was over and above all prior experiences I have had with dealers in the past and Town Audi has clearly set itself apart from any would-be competitors. I look forward to my next purchase with Town Audi.
Had the pleasure in working with Greitcha Abreu at this dealer. Came in one evening for an A5 Sportback and was greeted promptly right away. ... great looking showroom with a friendly atmosphere... I came in with a certain number to work with and mentioned that I was coming out of a Mercedes Brand ... she walked me through what Audi was all about , presented choices that made sense for my budget and needs. She was knowledgeable and precise with the Offer. No behind the scene suprises like other dealers would do ... because of the treatment I recvd not only from Greitcha, but had a great experience from upper management as well. Cash, Tommy and Danny! I can totally say I am very happy with the decision I made walking out with an Audi A7 just the next day! Thank you Greitcha and the management of Town Audi for my first great Audi Experience and hope to continue doing business with you in the near future. A+++ Highly Recommend!!!
Great dealership! A great salesman that Howard Bills. Everyone was nice & professional. They're well stocked with nicely appointed cars. Buying/leasing a car is a slow process, but these guys made it super smooth and relatively fast. I got a better car than I'd hoped for & paid exactly what I wanted to.
Recently had my 2017 Audi S6 serviced at Town Audi. My service advisor was Jeremy and service tech was Rob. I have had many vehicles serviced at many dealerships throughout the years and with different brands. This was by far the best overall experience. The level of customer service, knowledge and attention to detail not only met my expectations by exceeded them (keeping in my I tend to have high expectations) I will certain be servicing my vehicle with Jermey and Rob at Town Audi as well as referring my friends, family and colleagues. Town Audi ownership should be proud and privileged to have Jermey and Rob representing their service department and the Audi brand.
Our family has owned/leased seven Audis in the past, with six of them from Town Audi. This was my first and the experience was nothing short of disappointing. Our sales associate had approached us in June to trade in our 2013 S5 for a new 2015 S5 (we had a year left). We had no reason to do this, but Town made us an offer that we were comfortable with. The car we agreed to was the same S5 Quattro with Bang and Olufsen sound system, sunroof, navigation, backup camera - basically the exact car we already had. After we verbally made the deal, our sales associate told us the car was here but without the navigation and camera as we had discussed. We could pick up the car now and get it installed once the parts arrived, lower our monthly costs without those "extras" or get it in another color. He told us the installation would not increase our monthly price and when I asked him several times to confirm that this installation would be a clean install no hack - basically what we had originally spoke upon - he seemed to give me an answer that it was. We then made an appointment for the following week and sent him all our documents to draw up the contract. Even with the appointment and sending him our paperwork in advance, it took four hours to complete. Granted there was an issue with our insurance but it was obvious nothing was done beforehand. Once the parts were in, Town set up the installation to be done at my house for my convenience. I was surprised that it was not Town Audi or Audi engineers but a third party car repair service. The installations were not Audi installations but a third party navigation system and a tacked on backup camera on the trunk. Our navigation system on our previous S5 had a console system with a navigation button, but on this installation, we have to go through our steering wheel to go into a navigation system that is embarrassing to be told it is of Audi quality. Also, the backup camera is not seamless and you can hear the click of it overriding the original screen into the camera screen with a lag and screen color changes - oh and no sensors. I contacted our sales associate and asked him to give us the installation we agreed on or to take this out and renegotiate the financials. He responded by saying it was my fault for signing the contract and there was nothing he was going to or willing to do. He denied ever confirming it was going to be an Audi install and told us that he did give us full disclosure of this by telling us our navigation was touch screen. He told us any Audi lover knows that Audi MMI systems don't come in touch screens, so this third party installation was implied. He said he did nothing wrong and because we signed the contract we were done and there was nothing he could do for us. Just as we go to a doctor when we are sick, go to an accountant when we need help with our finances, we go to a car dealer, a car specialist to help us get what we want. I believe that car dealers are more knowledgeable than us, so they have the professional responsibility to guide us and give us all the information about the car before we sign the contract. Had we been told clearly that we were not going to get the navigation and camera we wanted we would never have signed the contract. To Town's credit, the general sales manager was far more professional and did take my concerns seriously. He was polite and kind and at least offered to look into other options for us. Unfortunately, Town was not willing to spend money to ameliorate the situation or give us any other options. Our sales associate also did not follow up with me about getting my plates and registration for the new car. For a luxury car like Audi I expected better. It is not fair for a customer to be stuck in an unhappy and misled contract and also be told it is their fault for signing it. I hope this disappointing quality of service and product is not indicative of Audis.
Town Audi was a complete pleasure to do business with. I was searching for a specified car and they went above and beyond to find it. They were professional and still personal. I am so happy with my purchase and they are always available To answer any questions. Highly recommend them!
My wife and I had started the day planning to buy a BMW but decided to stop by Town Audi about an hour before closing. We wound up chatting with John and his knowledge of their product convinced me that I needed to go on a test drive before we left the dealership that day. Half an hour later we were pricing out a new A4 and an hour later John matched us up with the perfect car for us. I've had the car for three days now and I couldn't be happier. Go see John Woo at Town Audi if you are ever in the market for a new car. You won't be sorry.
So let 1st say that this has been the most painful and the same time the best sales experience that i have ever had. My salesman Arun was most patient person when it came to me going and forth on whether i wanted the S5 of A5. In the end i went with a S-Line misano red A5, which i completely love. Hands down the best looking and driving car i have ever owned. I Order my car 3 months ago and showed up at the dealer almost every day until the car arrived Early, which was due to the all the calls made by Arun to get the car here. I can't stress enough how patient and understanding of my needs the sales staff was, town audi is simply awesome.
Just purchased a used S8 from Town. Vernedra and her team were excellent to deal with. The car is in great condition and the price was perfect as well. Will be using them again in the future.
Reasonable Price & Great sales Rep. I just stop by Town Motors near lunch time. My sales Rep was Max. He offered me a good deal that i looked for. So i decided to purchase A3 in 10 min.
If you have any trouble with your Audi, do yourself a favor and bring it to Town Audi. The Service Department is first class all the way. From the friendly greeting upon entering, to the professional and knowledgeable client account managers, to the well trained mechanics, to the bottle of water and mints you receive in your newly repaired (and washed) car when it s finished, it really is a unique and delightful customer experience.
I recently had my car serviced at Town Audi. I unfortunately had a run-in with a squirrel, or better said, the squirrel decided to take up residence in my engine to get out of the freezing cold, snow filled winter of 2015. The damage was extensive and unusual most of the electrical wiring was destroyed, hoses were chewed up, the fuel line was damaged, sensors had to be replaced and on and on. Melanie and Steve, the Town Audi client service managers, jumped right in to help me. They handled every single detail of the repair including dealing with my insurance company, ordering parts (not typically ordered) from Germany, and keeping me informed every step of the way. It was through Steve and Melanie s direct actions their detailed explanations, their patience with the insurance process, their relentless phone calls to my insurance agent, that the cost of the entire repair was covered by my insurance company.
But that wasn t all! While my car was in the shop, I mentioned to Steve and Melanie a long standing problem I was having. My car was not starting properly and I wasn t sure what the issue was. Steve and Melanie stepped right in to ensure this problem was addressed while the car was getting the other repairs . AND they ensured and confirmed that the repair was covered under my warranty. Had I taken the car to another dealer, I am sure I would have had trouble with the warranty issue. My car now drives like it is brand new! I cannot thank Steve, Melanie and the entire Town Audi Service team enough. They really went above and beyond for me. I will ALWAYS bring my car to Town Audi for service and I am a loyal Audi client for life!
Town Audi is a bunch of crooks - I had to early terminate a lease on an A6 and agreed on a penalty amount for the early return, and long story short, they changed the story and tried to eat another month's lease payment ($660+) that was taken out by autopay from my bank account the day after the car was returned.
I agreed to return the car on a specific date (May 9), a day before the next payment date for the following month (i.e., month beginning May 10). I discussed that specific return date with the manager (Anthony) who in my presence in his office checked the next payment date and agreed on the payment amount based on terminating the lease on May 9 and eliminating the May 10 payment obligation.
In sum, I paid the early return penalty amount as agreed on May 9 but failed to immediately stop the autopay that had been set up and that turned out to be a big mistake. Town Audi was extremely unresponsive to my requests for a refund of the extra month's lease payment AND AFTER A MONTH OF FOLLOW-UP they had the galls to say the early return amount was computed based on that extra month's payment. After protest they're now saying they'll return just half (i.e., $332) of that extra month's payment.
Moral of the story? You can't trust car dealers, especially Town Audi and the manager there (Anthony). Total crooks that ruined an otherwise good experience with the A6 itself.
Incredible experience at Town Audi. Sales manager Danny and our sales rep Jenu did an incredible job in getting us into exactly the vehicle we wanted. The staff as a whole here is top notch and bends over backwards to make sure the customer is satisfied. Very impressed and appreciative of their effort and we look forward to doing business again in the future
Saturday, my experience with Town Audi was initially okay. The guy who took care of me and my friend tried to be helpful. We looked for A3 with features and color I liked. We found one and we started negotiating about the lease and payments until we came to a deal that he said "this is toady's deal, either take or leave it because it can't wait till Monday" so I said okay I'll take it and I was very satisfied and of course happy. Then, he went to talk to sales manager and came back after 5 min saying we can't do this deal as the manager didn't approve it. I was surprised and shocked because I was given that offer by town Audi representative. Near the end, he said "can you go up by $7 a month". then the sales manager came at the end for 2 minutes and said "we can't do this deal unless you pay this amount a month with no negotiation". I said that's not the deal I was offered 30 min ago, he said "nice to meet you". That was very frustrating and I'm sorry to say it was very unprofessional. I would never recommend this dealer to anyone....
Terrible service. We have had a Takata Airbag Recall open for months. I get notices that it's urgent and we shouldn't use the front passenger seat. When I try to schedule the repair, they give us an appointment and then when we come in, they tell us there's been a mixup and they don't have the part.(this happened twice) They don't return phonecalls either.
If anyone is looking to buy a car, please go to Perisa Raisevic. He is the absolute best- his service is one with high standards that will not disappoint. He is great with advice and any kind of troubleshooting you might have on your way buying the car of your dreams. Generosity and Integrity... ask him to be your representative at Audi Englewood!
Amazing dealership! John Woo got me an amazing deal, and resolved all the issues I had after. I had a minor issue, and without wasting anytime John Woo offered to help and resolved it right away. Thank You!
Highly commendable! I bought my first Audi from Town Audi and dealt with Peri He was the most honest, friendly, and helpful salesman i have dealt with. He has given me great advice, The Managers are very friendly and welcoming. A pleasure to do business with.
My family and I were on our way back from a weekend trip in the Poconos, and unbeknownst to us our Q7 TDI was accidentally filled with gasoline tainted fuel on the way to the Poconos from our home on Long Island. As a result, our car completely broke down about a quarter-mile from the George Washington Bridge on our trip back home. We used the complimentary Audi roadside assistance afforded to us by the Settlement Package to get towed to the nearest Audi dealership, which was Town Audi. Unfortunately the tow truck only had room for two passengers so my wife and youngest daughter rode to your dealership while my other two chidren and I walked the two miles there. Needless to say we were all a little upset - was our car dead? How were we going to get home now - we're in New Jersey and our home is all the way out on Long Island?
Well, I just want to let you know that David Spill was extremely helpful and went out of his way to get us a loaner car for a week instead of having to spend hundreds for a regular rental car. He was incredibly nice and made that trying time a lot easier to get through. Because of David, and the rest of the staff that we dealt with there, our experience at your dealership was a very positive one and it's too bad we live more than 70 miles away or we'd use you for our service needs.
Just purchased a 2016 A3 and I love it. Frank was great at helping my wife and I pick out the vehicle that fit our budget and worked with us to get us a great deal. He also dealt with my father-in-law, who can be a bit much at times, which makes him a saint in my book. I had a great purchasing experience here and would definitely recommend Town Audi.
Bought a used S4 from them. Their former sales manager lied to me about them installing a new clutch in the vehicle. When my clutch went a few months after purchasing the vehicle. I called for service records and found out they never put a new one in. Even after having my sales person back me up and telling management I was misinformed. Which I commend him for doing. It still took well over a month before they finally did the right thing and replaced my clutch for free. Even though they bit the bullet and replaced it. I'll never go there again. Hard to trust a place that lies to you and makes you jump through hoops even though they know they are 100% wrong.
This dealership exceeded my expectations! Danny & Anna thanks so much for the prompt and professional service. You guys killed it in every way possible.
Dishonest behavior and no follow up after signing. I could name at least three employees at this business that demonstrated very disrespectful behavior against a customer. I would just keep my review short and sweet by letting you know that they would say and do anything for you before you sign the lease or purchase a car. After you sign? That is the question. They mock you behind your back.
I recently purchased a used 2017 A4. Being my first vehicle purchase, I was very nervous. But with the help of Salesperson John Woo, the process was very simple and smooth. He was very knowledgeable and helpful with all my questions and most importantly, made me feel comfortable with the entire process. Highly recommend Town Audi to anyone.
Town Audi is not the original dealership of my Q5 but I took the car for 10K service as it is closer to where I live. Professional staff, smooth service, nice lounge area in the showroom with coffee & snacks etc. I recommend it highly !
I live in NYC, but I lease my Q3 from Town Audi because after some negative experience with the dealerships in NY and Westchester, I found people who are courteous, professional and understanding about my needs. I also service my car at Town Audi because they accommodate my appointments, they are fast, and always do an excellent job. In fact, I am so pleased with Town Audi that I will be leasing my next car from them.
I chose Town because initially, I thought they were the only nearby dealer with the exact car we wanted. When that wasn't the case, I thought we might put our search on hold. However, Michael Digiacomo came to the rescue. Not only did he initially answer my 1000 questions, but he found us the car we wanted. One thing I want to point out is that we never felt hassled during this process -- not once. He did not blast me with emails, calls etc, and I felt like he really respected my time and space. There was only one time I received an email from him that was not a direct reply to one I sent him, and that was to say he located not one but two options for us. One of those options is the car we ended up buying. Had he not sent me those options I would not be writing this review.
Michael Digiacomo was the best person I have ever worked with in buying a car. I hope we don't have to ever work with anyone else ever again ever. He knew what we wanted, found it, and made the sale happen. The process was clearcut and took minimal time. It was perfect! I can't recommend him highly enough.
My wife and I loved our experience at Town Audi when we came in to look at a pre-owned Audi. Our salesperson Veronica was easy to reach, attentive, and made us laugh and smile. She was on point and had the car ready for us when we arrived to look at it and for delivery. She made the car-buying experience hassle-free and fun. The managers were also great and treated us really well. Thank you for our new car, Town Audi!
Friendly eager service. 1st time we have come here. One mistake. The speed & accuracy of its resolution will effect this rating... they lived up 2 their promise 5*****
Great until you have to get your car fixed, at which point you'll need a lawyer to get them to even look at it, save for it being on fire in the parking lot.
I just had the best experience in this Audi dealer. Even in this hard moment we are going through with the Covid19 they did a great job on my Audi A4 changing the windshield and some others services that my car needed. Chris was my service advisor and he did great. Since the first day he told my how much will cost me to change the windshield and he also explains my about the warranty that my card had from the previous owner that the dealer where i bought the car never mentioned (Audi of Meadowlands). If you are a customer that is coming from Audi of Meadowlands or other dealer because you didn't liked it, don't worry this is the best one you can go. Also, I would like to mention that the server area where all the car are is super clean. Thank you so much guys.
The service associates were friendly and quickly scheduled an appointment to deal with an issue with my tires. The service was performed quickly nad in under 2 hours I was back up and cruising in my Audi.
I picked up a 2017 A8L Oct. 30th and am as well a first time Audi owner. Lets just say I am more than proud to be a new member of the family! Car is extraordinary and far beyond exceeded my expectations. Thank you Town Audi and special thanks to my new brother John and the crew. You guys rock! This is only the beginning!!
Absolutely great service rep!!! Robert Marcial did everything that I requested and more. He always answered my questions and fulfilled my requests. He helped me find the exact color and style for my Q5. I had a time restraint and he made it work. All salesmen should be like him! 100% happy !!
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