Livlong

Review of Town Motors Audi

The sales and finance staff exhibited no sense of ...

The sales and finance staff exhibited no sense of urgency in conducting my business and couldn't be inconvenienced to submit my 3rd party loan documents in a timely fashion. So much so that they asked me to submit a loan application through them, more than 4 days after I provided my documents. Basically they sat on the documents for those days. They also promised that I would get the same great rate and that it would help expedite the process. Their loan offer came in 1.5% more than my rate. The 3rd party loan company also played a big part in my dissatisfaction but it's concerning that the Town Audi staff took no responsibility for their actions, they only blamed the loan company. After 2 weeks of waiting and not seeing much traction, I decided that neither company deserved my business so I cancelled the deal and loan. I understand that my case is unique but I get the sense that this indifference is common practice at Town Audi.