Our family has owned/leased seven Audis in the pas...

Our family has owned/leased seven Audis in the past, with six of them from Town Audi. This was my first and the experience was nothing short of disappointing. Our sales associate had approached us in June to trade in our 2013 S5 for a new 2015 S5 (we had a year left). We had no reason to do this, but Town made us an offer that we were comfortable with. The car we agreed to was the same S5 Quattro with Bang and Olufsen sound system, sunroof, navigation, backup camera - basically the exact car we already had. After we verbally made the deal, our sales associate told us the car was here but without the navigation and camera as we had discussed. We could pick up the car now and get it installed once the parts arrived, lower our monthly costs without those "extras" or get it in another color. He told us the installation would not increase our monthly price and when I asked him several times to confirm that this installation would be a clean install no hack - basically what we had originally spoke upon - he seemed to give me an answer that it was. We then made an appointment for the following week and sent him all our documents to draw up the contract. Even with the appointment and sending him our paperwork in advance, it took four hours to complete. Granted there was an issue with our insurance but it was obvious nothing was done beforehand. Once the parts were in, Town set up the installation to be done at my house for my convenience. I was surprised that it was not Town Audi or Audi engineers but a third party car repair service. The installations were not Audi installations but a third party navigation system and a tacked on backup camera on the trunk. Our navigation system on our previous S5 had a console system with a navigation button, but on this installation, we have to go through our steering wheel to go into a navigation system that is embarrassing to be told it is of Audi quality. Also, the backup camera is not seamless and you can hear the click of it overriding the original screen into the camera screen with a lag and screen color changes - oh and no sensors. I contacted our sales associate and asked him to give us the installation we agreed on or to take this out and renegotiate the financials. He responded by saying it was my fault for signing the contract and there was nothing he was going to or willing to do. He denied ever confirming it was going to be an Audi install and told us that he did give us full disclosure of this by telling us our navigation was touch screen. He told us any Audi lover knows that Audi MMI systems don't come in touch screens, so this third party installation was implied. He said he did nothing wrong and because we signed the contract we were done and there was nothing he could do for us.
Just as we go to a doctor when we are sick, go to an accountant when we need help with our finances, we go to a car dealer, a car specialist to help us get what we want. I believe that car dealers are more knowledgeable than us, so they have the professional responsibility to guide us and give us all the information about the car before we sign the contract. Had we been told clearly that we were not going to get the navigation and camera we wanted we would never have signed the contract.
To Town's credit, the general sales manager was far more professional and did take my concerns seriously. He was polite and kind and at least offered to look into other options for us. Unfortunately, Town was not willing to spend money to ameliorate the situation or give us any other options. Our sales associate also did not follow up with me about getting my plates and registration for the new car. For a luxury car like Audi I expected better. It is not fair for a customer to be stuck in an unhappy and misled contract and also be told it is their fault for signing it. I hope this disappointing quality of service and product is not indicative of Audis.