Julie Scanlon

Review of Town Motors Audi

If you have any trouble with your Audi, do yoursel...

If you have any trouble with your Audi, do yourself a favor and bring it to Town Audi. The Service Department is first class all the way. From the friendly greeting upon entering, to the professional and knowledgeable client account managers, to the well trained mechanics, to the bottle of water and mints you receive in your newly repaired (and washed) car when it s finished, it really is a unique and delightful customer experience.

I recently had my car serviced at Town Audi. I unfortunately had a run-in with a squirrel, or better said, the squirrel decided to take up residence in my engine to get out of the freezing cold, snow filled winter of 2015. The damage was extensive and unusual most of the electrical wiring was destroyed, hoses were chewed up, the fuel line was damaged, sensors had to be replaced and on and on. Melanie and Steve, the Town Audi client service managers, jumped right in to help me. They handled every single detail of the repair including dealing with my insurance company, ordering parts (not typically ordered) from Germany, and keeping me informed every step of the way. It was through Steve and Melanie s direct actions their detailed explanations, their patience with the insurance process, their relentless phone calls to my insurance agent, that the cost of the entire repair was covered by my insurance company.

But that wasn t all! While my car was in the shop, I mentioned to Steve and Melanie a long standing problem I was having. My car was not starting properly and I wasn t sure what the issue was. Steve and Melanie stepped right in to ensure this problem was addressed while the car was getting the other repairs . AND they ensured and confirmed that the repair was covered under my warranty. Had I taken the car to another dealer, I am sure I would have had trouble with the warranty issue. My car now drives like it is brand new! I cannot thank Steve, Melanie and the entire Town Audi Service team enough. They really went above and beyond for me. I will ALWAYS bring my car to Town Audi for service and I am a loyal Audi client for life!