Town Motors Audi Reviews

Great experience! Jenu Jose got me in and out very quickly!

I brought my car in because the transmission warning light turned on. From the moment I arrived, Michael assured me that all necessary diagnostic tests would be used and promised me that he would apprised on a real time basis, AND he did! In addition, because it was the beginning of Memorial Day weekend, he found a loaner for me, despite a low inventory of available cars.

The problem was addressed in an expeditious manner and as resolve with the installation of a brand new transmission.

I cannot say enough about Michael. He was courteous, knowledgeable and a pleasure to deal with. Many thanks to him.

Anna A assisted us with our recent purchase. She was detail oriented, very knowledgeable on the models we were interested in and really made our entire purchasing experience pleasant. The customer service at Town Audi was outstanding and we were very happy with our experience.

We went in looking for a good deal on a CPO and the brand specialist recommended a new 2015 model for a good price, although higher than what we intended to spend, overall a good decision. The brand specialist got the car and all the paperwork ready and we were able to drive off the lot the next day -quick transaction and an awesome car.

Accomodated a tire change late afternoon on a holiday weekend. Jeremy was awesome!

In terms of service only, they are generally excellent here. Under warranty, I had oil changes and service done here regularly with no issues so far. customer service is excellent.

My experience at Audi Englewood was pleasant. All questions I had were answered and Kristian Klouda was patient and helpful throughout all my decision making in leasing my first car. He assisted me in the set up of the vehicle and explained everything I needed to know about how the A4 worked. I am extremely pleased with how everything was handled.

Fantastic service! I'll be back again and again! Service contact Michael was terrific!

Wonderful experience with John & Tommy buying our 2nd Audi from Town Audi.

Ive had the pleaure of dealing with Andrew Nam in the finance dept a few times now and I couldnt be more impressed with his professionalism and attention to detail. He has gone above in beyond in making me feel comfortable in any decsion i make!

Everyone at the dealership is very professional and courteous. We returned to buy our second Audi in 6 months and both times we worked with John Woo in sales who is excellent, very professional and takes the time to review the car s features in detail. He will never push to sell you anything like most other salesmen and wants to make sure you re completely satisfied with the car. They will negotiate to beat prices from other Audi dealerships. Great experience overall.

We were victims of a Bait and Switch. We responded to two cars we found listed for sale at Town Audi. When we got there, the 1st car had "just been sold". So we went for our second choice, a 2017 A3 which was $10,000 more and had never been bought and was unsold on the lot according to their website for more than 700 days. We drove an hour to the dealer, went on a test drive of the car, got a pre-certified loan, was going to pay cash for a down payment, then was told 'Oops, we just sold the car yesterday!' and offered a more expensive car that was 'similar' but now $3000 more. Come on, people are just not that stupid and such business people apparently have zero regard for other people's valuable time. You know, you make a purchase on Amazon, and every potential customer around the world knows that momet that there is now one less of that item available. Cars should be no different. If it was a mistake, fine, that's just shoddy customer service and you had better update your computers. If it was intentional, that's fraud.

Town Audi has always been a pleasure to work with. Making an appointment and getting a loaner for the day was seamless.

I went to Town Audi to get service.

I went Hoffman Audi in Connecticut times total for having low pressure in front right tire since August but I was told it was due to cold weather (yeah.. it was hot Summer...) and they refused to service my car because I didn't buy my car there. Only thing they had done was filling up the air. I stopped at Town Audi few days ago, they fully checked my car. Found nails and side damage on the tire which compromised the tire. I was very glad to stop in Town Audi!

Came in for service. Adrian was incredibly helpful and made the service as quick as possible to accommodate my day. Was excellent to work with.

Great service and detailed guidance. Had a wonderful experience to get my new car.

Great service at this dealership, the salespeople were very friendly and helpful. Especially Mr John and Tommy, last names of whom i cannot recall. 10/10 service .

Eric Lam

I just took delivery of my new 2018 Audi A4 and i'm very happy with my decision to come to Town Audi. My rep was Michael DiGiacomo and let me tell you that he is the most professional rep that I have worked with. He makes you feel at ease and he really tries to get you the best deal. Before coming to Town Audi I had met with multiple reps from the other dealerships. Let me tell you it wasnt good experience. You will definitely have a pleasant experience here. Excellent service and professionalism. Also very competitive!!

I had wonderful service. I buy my car's only from here due to the people that are located in Englewood. Everyone is wonderful and give their 200%. Have bought and leased many cars this is probably my 12th or 13th car and I have NEVER experienced suxh amazing service.

I enjoyed my buying experience at Town Audi with Michael Condosta. Customer focused. Will challenge you to get a deal done. Follows-up well and responds immediately to every email you send him.

Michael pursued my business. Made me feel like a valuable customer. Transaction was easy. We agreed to terms Monday night. Michael coached me through the process. We were ready to roll when I was ready.

I visited my local Audi dealership, sales people were passive. I want to work with someone wants to sell me the car as much as I want to buy it - Michael gets it done!

Thank you!

I have two Audi's and they always provide excellent service.

Great service as always!!!
Thank you.

I purchased a 2019 A-7 from Town Audi. Michael my sales person was awesome, made this purchase extremely easy. The price was rated great on Carguru. I would and will recommend Michael to anyone looking to purchase an Audi..

Always welcomed. Best coffee and kind staffs. Now new sofas at lounge area.

As it was the last 2011 S5, i bought it before they paint the rear bumper. I took to the body shop today, they said whoever paint this bumper before did a awful job.... i don't know who i can trust. Anyway, there is no much choice i have. Take it as what it is.

I recently leased a 2018 Audi S4, and my experience was GREAT! I worked with John Herencia and he was very patient and knowledgeable about what I was looking for. He stayed in constant contact with me until he found the car I wanted. I highly recommend this dealership and John if there in the market for a new Audi.

I came here after a terrible experience at another dealer. Shall I be petty? Yes, I shall: Meadowlands Audi. The cats there infuriated me, and how I maintained my cool is still the stuff of legends. Anyhoo, I came here already leary and very much prepared to be agitated. But, I met with David. He carefully explained what was happening and why. David put me in a loaner and I was on my way. They have a text message system and when I had another question about my car, I texted David and he answered my question. This process was seamless and a complete 180 from the nonsense down in Secaucus. My car is fixed and I am thrilled. My ONLY complaint is that the waiting area was a bit chilly. But, other than that, top-notch in every way!

Repair prices are on the higher end but they work with you. The staff was over the top courtius and attentive to my requests.

As a consumer who has purchased/leased more than 30 vehicles (including upscale foreign and domestic models) over the years, I am elated to say that my best purchase/lease experiences have been with Town Audi. (I am also a former new car/truck dealer of three major franchises.) I leased two vehicles in 2011 from Town Audi, one for my son and several months later another for me. In both cases Town gave me more than a competive price. They were far less expensive than the other dealers from whom we received quotes. It was an easy decision as Town's representatives (Anthony Riccardi, Manager; Arun Nebhnani, Sales Rep.; and Bob Donnoli, F & I Mgr.) were the most pleasant and professional car people we have ever worked with. (Elgin Swift, General Manager of Town LM & Subaru, who I had dealt with for several years prior, referred me to Riccardi with the promise that the latter would "take care of" me. I was not disappointed.) I enthusiastically recommend Town Audi and Anthony , Arun , Bob (and Elgin of the LM/Subaru store). Town's commitent to satisfying their customers was evident during every phase of each of our transactions. Every visit to Town is a comfortable and pleasant experience. We are now dealing with the Service Department, working with Janessa Roman, Paulo DiPaulo, and Steve). It is very obvious that they too are committed to making our visits as possitive as possible, convenient and hassle-free.

John Woo is the guy! He gave the perfect lease offer that no other audi dealers can offer! Go find John Woo!

I recently leased a 2019 Audi Q5 SUV from Town Audi. It was my 3rd car leased from here in the past 10 years. I just want to thank Peri Raicevic for making it such a quick and simple process. He is by far the best auto brand specialist I have come across in all my years leasing and buying cars. Besides working with me to get a great price, he was very knowledgeable about the car and made the most boring part of waiting and filling out paperwork super swift and efficient. I recommend to go see Peri if you are looking to buy or lease an Audi!

Great service and attention to every detail. Couldn't be happier!

The entire staff is professional, friendly, and works with you. Michael Digiacomo has been my sales guy for past 3 years and he goes over and beyond to keep the customer satisfied!

All the salesmen are friendly and there are also Koreans so it is easy to deal with.
The service is good too.. I recommend it to those who like Audi!!

David was spectacular. He helped me expeditiously, and was very helpful when my car was ready to be picked up after having it serviced. Thanks so much Town Audi, as always it s been a pleasure.

Adrain was , extremely helpful and proactively helped with fixing problems with my tires.

Wonderful, transparent experience with Town Audi. Bought a CPO vehicle and the process was easy. Everyone I worked with were professional and fair (Paul and John). I shopped around at a few tri-state Audi dealers and this was the best run by far.....could recommend them enough, thanks!

I needed just one hour to choose a car.
I spend just 10min to sign and get a key.

Terrible experience. Sales girl was pathetic and management not better. After one week I got my deposit back and manager was not sympathetic or apologetic. I then went to Jack Daniels Audi and the sales girl was outstanding.

An absolutely wonderful experience. On time. car was spotless, which was greatly appreciated.

Fast and courteous! Experts in every way. I'm on my 6th vehicle through them.

I was very much satisfy with the decision.Mr.Benjamin Seligmann was very helpful in explaining the functions of the vehicle to me

Just got our Q5 serviced by Town Audi. Can't recommend them highly enough. Frank Scott and his team have been nothing but awesome for us. He really cares about satisfying his customers. On numerous occasions, he's gone above and beyond just to make sure that we left his dealership happy. I was so satisfied with the service Town was providing on my S4 (that I bought from a different Audi dealership with a far worse experience), I bought Q5 from them. That sales experience went smooth as silk as well. We continue to have both cars serviced by Town and wouldn't think of going anywhere else in the area.

Very nice dealership with all the modern amenities, BUT...got low balled on trade in and there was no wiggle room whatsoever on the purchase price of used card. I was looking for an A4 for quite a while and found the one I really like here and traveled 90 minutes to purchase it. Salesman was knowledgeable and nice enough but entire process took way too long. I was told they'd send me the registration in the mail when it was ready, and they gave a me a temporary NJ Reg...fine. Got a text from salesman stating Reg was mailed then was told the next day that they're holding it because they miscalculated the tax/Reg amount. All this was done via texting...no phone call at all. Felt I got bullied into paying and extra 68.50 that they should have calculated correctly originally. Once again...no phone call to explain. Also, I was never told about a recall/repair on the turbocharger that they worked on. I received a letter from Audi informing me of this. Salesman said, via text, that he wasn't informed of this. No apology, no nothing. Customer service is certainly a thing of the past and if you expect good service, I recommend you go elsewhere. Maybe they just had a bad day, but a phone call or 2 and better communication thru out the process may have prevented this bad review. Love the car and very happy to have it, but too many headaches dealing with this dealership.

This Place is Best!!! I've Dealt with Andrew from Service numerous of times and I must say he goes above and beyond to satisfy the customer. Also George from sales got me a great lease on both my cars!!! Thanks Guys.

Everyone at Town Audi is helpful and professional and I was extremely happy with the overall experience while working with Jeremy. I will definitely be back.

I always have a great experience at Town Audi. Ms Williams was so helpful and found exactly the car I wanted. My experience was so wonderful with my last Audi at this dealer that I had to come back and get another. Ms Williams is such a knowledgeable and enthusiastic sales associate. She make the whole experience even more exciting than it already is. Thank you Town Audi and Ms Williams.

It was great from the day we went in for the first time, until the day we drove out in our new Q7. They gave us a great price and were very friendly and courteous. Our rep Christian, was the best is finding exactly what we needed !

I have leased/purchased 3 audis. On my recent lease of the 2018 s4 from Town Audi in Englewood, NJ they made a deal with me to end my previous lease of an Audi q7 early. I than receive an invoice from audi financial stating that I owe money. I made a deal with Town Audi and they looked at my vehicle and I returned my vehicle to them. Audi dealers are scamming customers into making a deal than having audi financial bill them. This is a pure scam!!!

The worst experience that I have ever experienced from a dealership. Pre owned certified vehicle that was going to be purchased was terrible. The paint was chipped, body was full of waves. We drove 3 hours to the dealership and waited for the the sales woman for more than 1 hour. She passed us numerous times in the reception area. This was an appointment we had with her to purchase the vehicle. Upon inspection of the vehicle we decided not to purchase because of numerous problems. No solution was offered and we walked away without a vehicle. No telephone call to apologize or any correspondence from the dealership. I ended up purchasing a vehicle for 20k more than I initially expected at another dealership that values customer service and my business.

Ask for John Woo. We scheduled a time to meet and he was ready to go as soon as I arrived. The same thing happened when we went to pick up the car. He made it easy. Just a nice, professional guy.

Miguel and the team at Town Audi conducted themselves with integrity, genuine enthusiasm, and expertise from my first call through to receipt of my RS4's registration back in my home state. Visiting from Washington D.C. to shop for RS4s in tri-state area, Miguel and Town Audi stood head and shoulders above all of the other dealers in their professionalism, forthright manner, and willingness to support me and my RS4 well beyond the point of sale. Truly each person at the dealership with whom I dealt - management, sales, service, finance, and reception - defined what the auto buying experience should be.

My last visit to the service department was the worst. In all my years of visiting service departments of dealerships, I've never been treated this way. The service agent confronted my husband and grilled him on the poor rating that we gave him based on his poor service. Maybe if he was helpful, I wouldn't have given him a bad review. Rather than confronting your customer on receiving a less than stellar experience, why don't you focus on providing excellent service?

Loved the helpful atmosphere and patron friendly environment. Staff is extremely knowledgeable and willing to assist you with all inquiries.

Town Audi detailed my car and it came back like new. They cleaned the door sills and the truck sills and everything else.
Nice Job.

Service was excellent and our salesman John was accommodating.

mike condosta was direct, no nonsense and very much to the point. he asked at what price i would buy the car so i told him. he came back shortly and said he would do it. trade in value was fair and was in same ballpark as everyone else. his post purchase follow up was very thorough - in fact he thanked me so often i told him to stop as it wasnt necessary. service dept has been great to work with. their prices are slightly lower than my local westchester guys and very friendly attentive staff. so i trek the ectra miles to have it serviced there.

All the work needed was done expeditiously. Kevin took care of my service call and kept me abreast of its progress. He was professional and friendly. Keep up the good work - it is appreciated.

Just became part of the Audi family. Thanks to Vernedra Williams! Great service! Excellent staff members in both the sales and service departments.

A very special thank you to Mr. Clayton Phillips and Mr. David spill who took care of auto needs shortly after purchase. I will certainly use Town Audi for all future automotive needs.

Dan the general manager and John Woo in sales were a pleasure to work with Transparent pricing and gave me the best numbers for my new A7 I would recommend this dealer and these guys to anyone

Service is excellent. Manager is very friendly and punctual .

Dennis was prompt, efficient and extremely pleasant to work with making a rough morning with a flat tire much more bearable.

My wife and I were passing through the Fort Lee area Easter Sunday on my way back to New England from Philadelphia. We had an issue with the brakes on our A7 and had the car towed to Town Audi that evening. The next morning I contacted Town Audi about the issue with the car. Kudos to Steve (service rep) and Earl (mechanic) for sleuthing the problem, taking ownership of it, getting it resolved, checking out the rest of the car to ensure all was okay and directing me to a rental car agency so that we could get home (part needed was going to be delayed a few days). Town Audi has been fabulous to work with. Many thanks!

Worst experience ever.. Dishonest people.. Be careful.. Will change the terms of your lease after agreeing and getting you down there in person.. They do not have the expertise to work with lenders and get you the lease they themselves agreed to.. Go to audi Meadowlands you will have a much better experience.. They are much more professional and can get your deal done..

This dealership is attentive to clients and goes above and beyond to provide a quality experience. My Salesman (John Woo) was awesome!

I would highly recommend visiting David Branch and his staff at Town Audi if you want to do business with a dealership that actually cares about their customers. I can tell you that David Branch really cares about the success and professional image of his business and is more than equitable in his dealings. He keeps a calm, cool and professional attitude in the face of adversity and is the personification of lagniappe. Thank you!

Thanks to Mohammed, he made my service appointment a pleasant experience. The service team seems very knowledgeable and were able to solve an ongoing issue/noise in my car.
Mihir

Horrible customer service not helpful at all girl has an attitude will never come here again

Just got a brand new 2020 Audi RS 3 from this dealership! They were amazing on everything from price to service to explaining how the car works! Very friendly and will most certainly being doing business with them again! I highly recommend if your looking for an Audi to use this dealership! I m very happy with the car and again the service I got from Sales Men Robert and Finance Manager Peri was outstanding!

Purchased used 2016 A3 recently for my daughter. Salesperson and finance manager were very nice. Only problem was they took a giant knife and stuck it in my back when i wasn't looking. Yes! $1,746.00 additional for so called document fee. I wasn't aware of this until I read paperwork at home. But they were so nice at the dealer, why would I even think they would do such a thing. Document fee is normally $300.00, and that's even a bit much for a used vehicle purchase. But wait, it gets better. Next to document fee is "explanation of fees" which was on back of sales contract and it read, and I quote, "Document fee is a fee charged by the dealer in an amount that covers costs and reflects the value of the benefit provided by the service. In some cases, the fee includes some services that may be optional or may be performed by the Customer." What does this even mean and who wrote this garbage. I would have preferred it said "the combustible form of the astrobula is among the parts separate" because I would have understood what they meant just a little more.

Please beware of this dealership....Stay away....

highly recommended place to shop for a very nice vehicle. Friendly and professional dealership!

Extremely professional, effective and efficient. Kevin communicated promptly during the servicing process. I am satisfied with the experience and recommend my Audi friends to consider them for their car needs. Thanks, GB

I took my car in for routine service at town Audi. My service manager Mike was extremely knowledgeable and helpful. I love the way I m treated at town Audi. It s my go to dealership for all my car needs from now on.

Service is great. They impress me every time I go there.

This was the most efficient auto transaction I have every experienced. No last minute re-trades or bait and switch. Michael Digiacomo worked hard to find us exactly the car that we wanted, and gave us a very competitive deal on it (almost half of what we were quoted at a nearby dealership). When we took delivery, we were in and out of the dealership in under an hour. Loving the new car.

Excellent customer service, took me right away - everyone was professional and courteous

Service department is phenomenal. They took care of me in a pinch. And even washed the car! Could not ask for more!

Town Audi and associates are very professional with great customer service! Jenu & Kevin are the best! :)