KG Paschalidis

Review of Town Motors Audi

At Town Audi they don't sell cars, they build rela...

At Town Audi they don't sell cars, they build relationships. I had an excellent experience from the moment I made the first inquiry up and through the first service. The staff is friendly and genuinely care about satisfying the customer. In the Sales department, Michael C. is great, he is easy to reach, easy to talk to and made me feel right at home the moment I arrived. Michael treated me with respect and made me feel that Town Audi was a great group to which I belonged. Even though I asked Michael numerous questions, I didn't get the feeling that I was being burdensome and annoying or that any of my questions were silly. Frank R. and Kristian K. assisted me with questions and made me feel like the three of them were old friends. The Sales Department overdelivered on each of its promises and that had me feeling more like family than a random customer.

Although I had a great experience purchasing, I held off my review until I was able to also get a feel for the Town Audi Service department. Steve M. took care of my vehicle and made sure that I knew exactly what was happening along each stage. Steve did an excellent job keeping me in the loop and making sure my vehicle received the necessary service. Additionally, Town Audi was kind enough to give me a beautiful and brand new fully-loaded loaner vehicle that was a joy to drive until my vehicle was ready.

Overall the experience was over and above all prior experiences I have had with dealers in the past and Town Audi has clearly set itself apart from any would-be competitors. I look forward to my next purchase with Town Audi.