Total Highspeed Internet Service Reviews

Was suprisingly pleased with their service with a tech issue. They were very good and explained things in language a non-techy person can understand.

Internet has been out for almost a week now. The only reason we use this service is because it's one of our only options. If you can get internet from any other company you should. There is no way it could be worse. I live less than one mile outside of Springfield MO btw and have had their service for years. I suspect they are using fake profiles to up their review percentages because there is no way they have that many satisfied customers.

Just had Total Highspeed installed. Installer went the extra mile to try alternative locations and types of installation to optimize signal strength, reliability and speed. Installer was extemely persistent in finding the optimal solution with a difficult install. Working perfectly thus far. Far superior to the poor service we have been receiving from CenturyLink DSL in this area. Impressive!

I was fairly pleased with service for 5 plus years. However, the occasional outages and speeds, which were less than promised, were an annoyance. That irritation could have been ameliorated if monthly charges were modified and reduced by the company reflecting that service had been subpar. Then, about 9 months ago, internet connections became intolerably substandard. There was no excuse or explanation for this change offered by tech support. Basic internet access became increasingly unavailable at times requiring trips to my local McDonalds to just get online. Again, I was very disappointed with tech support which afforded no explanation for this reduction in service. And, did I see a reduced monthly charge to compensate for the inferior connections? Absolutely not! Thankfully, I became aware that my landline phone company, CenturyLink, had made it to my neck of the woods with internet services. Jumping ship from Total Highspeed Internet Solutions, has been the greatest move for our family. Now we have more reliable, higher speed internet access, plus a landline, for less money than the monthly Total Highspeed charge for internet access alone . As one customer at McDonalds remarked to me when learning of my terminal frustration with Total Highspeed, "Oh, you mean "Total Joke"." My response? "Yea."

Horrible prices, horrible customer service. Try calling them during business hours? They will transfer you to after hour customer service. What s the point in that?

The install guy was nice and so we're all the customer service reps but I was pretty bummed to wait two weeks for an install only to find out they weren't able to get a good signal and I'm only a couple miles outside of springfield. Bummer.

I have always had great support, customer service and connectivity from Total Highspeed. I work from home so constant connections are imperative, I have not been disappointed.

The internet is SOOO slow that sawing my own nads off and attaching them to a kite would provide better internet service. Scientists at NASA have an easier time piloting the Mars ROVER than I do playing a YouTube video at 144p. You might as well build a giant radio tower in your backyard and suffer from radiation poisoning rather than joining totalhighspeed's plan. (Also, you would be better off throwing your money in a well instead of paying $100 per month for 12 Kilobytes a second)

Excellent! Customer service is as it should be! From the first phone call, to the service technicians! Everyone was helpful, courteous, knowledgeable, and anxious to please. Great job Total Highspeed! (and no, I don't work there)

Total High Speed Internet Solutions, has been our internet service provider since the business was created.
Their team of professionals always respond quickly to any technical issues you might have.
Recently they contacted us about installing new upgraded equipment. They arrived on time, as stated & had us up and running again without any lengthy disruption of service.
I would recommend them to anyone who is looking for a professional, reliable, and competent Internet service provider.

PRICE GOUGING THE ELDERLY. The national average is 3.99$ Per MB down. The EXPENSIVE national average package is near 40$ a month for 11MB down. THESE SAVAGES PREYING ON THE ELDERLY AND UNEDUCATED CHARGE 75$ for 1.5MB DOWN. HOLY HELL< WHAT WORLD DO YOU LIVE IN. They Offered me an upgrade to 2.5MB down for 100$ a month. YOU HAVE GOT TO BE KIDDING. COPPER IS COPPER, IF the Phone Works, the Internet Works. ITS 2017 STOP MAKING THESE ROBBERS RICH.

Good service, good tech support, very good, very helpful people.

Each member of this company was honest, extremely helpful in procuring high speed internet access for us. We live in the country and was having terrible time getting clear access for streaming as well as for regular internet access.

Pleasure doing business with this fine company!

This company was really easy to deal with and the service works great!

THS is our only option at this point, but if AT&T or Mediacom were in our area we would switch in a heartbeat. On the $75/month plan we are able to surf the web and stream Netflix, but not on more than one device at a time. This was true of the $100/month plan for us too. As far as downloads and uploads go - forget it. We have to take our computers somewhere else if we need updates or want to download something. I'm sure I'll get a "we're sorry, please call our tech support line" answer, but they won't hear from me again unless we just have zero connection because I've been through those hoops enough times. Today I called because they are doing their mass service switch-out, hoping they could move our connection to a different room in the process. I was told tech support would call me to schedule a different day for that. I get they have a lot to do, but that seems really inefficient and an inconvenience to families with schedules that don't allow for being home on weekdays waiting around on a tech. Finally, I emailed recently about the perk they were offering for new customers for a few dollars off to sign up for EFT. I asked if any such discount was being offered for customers like myself who have been with the company for quite some time, and the answer was no - and eventually "there is nothing more I can do for you". Seems to me like maybe it's time to expand customer service operations if that's the answer given to someone who has been giving them $900 annually for what's been described.

Been a customer for almost 10 years. Updated, they have fixed my internet issues and it now runs at 3-4 MBPS which for me online is VERY good. Thank you and will tell others about you!

With the unbelievable amount of service interruptions (daily for several hours), throttling speeds down when a large download is detected, sub-par service, and ridiculous price for what you get..I highly recommend taking your money elsewhere. For years I've dealt with this and dozens of times trying to get tech support, the answer is always "we're detecting too many devices on your network" (going into the router settings shows there is about 5, only 3 ever actively using WiFi at a time) OR "it must be your router causing a problem". Many hundreds of dollars later and a closet full of routers, I had my own tech wizard check out all the settings and hardware on the router. Needless to say, it's not the dozens of routers. There's plenty of documentation to show the blatant ripoff and intentional throttling of speed. As of now, don't waste your money.

Recent equipment upgrades have improved service. So far we are very pleased. Thanks, Total Highspeed.

I have had Total Highspeed for over a year. I've always had a great experience when I have called customer service. Lately my speed has dropped dramatically, but I called and they have a solution and are going to get on the problem immediately. In my experience, they are so much more friendly and helpful than AT&T.

OMG//This is the slowest internet i have ever ben on in my entire life+Called customer service +they reset everything i have on 3 different occasions + nothings worked at all!!!!!~ Do not recommend to No one, Your better off buying a laptop+going somewhere and logging on a bus that has internet to do what u need to, WAY BETTER OFF,TRUST ME!!!!9/13/2016

Living in the country with few expensive providers, Total hight speed is the solution, UNLIMITED DATA, that is the ticket. The technicians are outstanding and the billing office the best of the service you could find, that makes you feel you are important to them, the big providers such as AT&T the service is 50% level of caring.
If you in the country and need internet, try them first, you will not be disappointed.

I had HughesNet Satellite internet.. It kept quitting or messing up, Repeated calls to Customer service got me nowhere.. I cancelled their service. I called Total Highspeed, They talked to me and told everything they were going to do and always answered every question I had.. And they made sure I was happy with it after installation.. It works great! Thanks!

I live in a very rural area where there are very few options for high speed internet. We have had total highspeed internet for a couple of years now and have been very satisfied. It always seems to work even when the satellite signal is weak. My only complaint is that we cannot stream more than one video, Netflix, at a time. Other than that we are pleased and I have always had positive conversations with the customer service.

Quick transfer from old address to new address on the 9th Dec and the installer was great. We are pleased with our service . Thank you

terrible customer service. tech support is non reresponsive to problems but they are very quick to collect payment.

Coming from the north east we were used to cable based fast internet. We have struggled with options since moving here. Having been at a friend's with Total High Speed, we decided it was time to give up the satellite now that our contract was up. Especially since we have a 4k TV that we had not used the apps or we'd go over our data, but also struggled with slow speeds. Now to finally be able to stream music or videos freely is awesome.

3mbps sucks. The internwt is always slow, netflix hardly runs, you can forget about gaming. You can pay 30 dollars more a month for direct tv AND their internet (20mbps). Not even a question. 78 dollars a month for pretty much dial up.

We have been using Total for years and it was been great for us! We live rural and most people can't even get phone reception at our house and before we moved in we were told "good luck with internet because there isn't much that works out here". But with using Total we are able to not only have internet but good enough internet to watch movies and make wifi phone calls and do all we need to do!

We have been using Total Highspeed for over two years. Up until then all we had where we live is a dial up connection. They are consistently easy to get a hold of when I need help and are willing to take the time to explain things to me so that I can understand them. Our wireless connection is wonderful and we feel we are getting a good value our money. We would recommend Total Highspeed to anyone.

$300/month for 20 MB service? Ridiculous. No one should use this service unless it is your only option.

I have nothing but praise for the sales team who spent 30 minutes answering my questions and to Justin (the tech who installed) who put forth GREAT effort to get me and my teenage kids unlimited high speed internet that has never been an option in our area before. Very professional and spent quality time answering questions on the phone and in person-
Angie V.

WAAAAAY better than satellite. Thanks for the the speed boost! Huge, improvement.

The people who answer aren't nice, they don't care if you have their service or not, they do not try to be nice, they are short and very Unprofessional, rude people. But the techs that come out to service you are not like them at all. I have had service with them 5 +years ...why we live rural. My price has gone up 1)to meet there need for growth 2)charged me for using paper instead of auto to my account. I am checking other options.

The service was horrible! It was slow and most of the time data wouldn't load! This internet was for our business, so it was a bad day for us when our internet was not working! Second went to cancel and they would not prorate out what we had used! They are not a good choice! BEWARE

Great Installation process with no mess left behind! Highly recommended for living in the country!!

only had service for a month and really , haven't had the chance to use it , that much , but what we have used , it has worked very well , the installer , Kip was outstanding , can't wait to really give it a workout

Yesterday a technician showed up at our home while we were working, and our minor son was home alone. He said he needed to come inside and get his equipment (due to a past due account) he pushed inside the door. He (the tech) removed the power cords to our router, that we purchased at a local retailer, and took them with him. Neither my husband nor I were notified, and our son was made to help the tech move our couch so that he could get the equipment that wasn't even the company's property. I am considering filing charges with local law enforcement.

Our service is out more than on! Call, report, NO ACTION/ call, report, NO ACTION/ excuses, excuses, excuses, no call backs, YAY! A DAY OF SERVICE--NEVERMIND IT'S OUT AGAIN.
I absolutely do not recommend this internet provider!

I have had this service since
December 2017. So far the service has been sporadic at best. I would not recommend this provider until they update their system. Currently they cannot provide the speed they promised. Total band with is 4MBPS and 4 users on our tower are paying for 8MBPS. Needless to say we get dropped a lot. We had 12,000 drops in 40 days. That is 300 drops per day. We are hanging on to see if the upgrade equipment makes the difference. We are expecting the upgrade in the next two weeks.

please fix your slow internet, and also your poor signal , I've been trying to get you to fix the problem, every time you send out some body it works OK for a couple of days then right back to the way it was, I'am getting tard, I've been with you guys for a long time, payment is never late, so fix the problem.. Thanks Robert Downs

I've had Total High Speed wireless internet for almost a year. Connection hasn't been horrible until recently but I live very close to the tower. My issues started a few months ago when I noticed I could no longer connect to my Xbox. I've been dealing with issues for almost 3 months. They offered to give me a public ip address, for an extra charge. After I refused they stated they would do it for a month for free. This did not even fix my issue and I was charged for it anyway. After I called to have it removed, I have not been able to connect to the internet at all, yet they insist I am connected at full speed. Even when speaking to them about possibly upgrading to the fiber, I can't get an answer on whether my issues will be fixed with an upgrade and it requires a 2 year contract, which I refuse to do unless I know I will be able to use my internet to its fullest capacity. I am canceling my service and switching providers.

Moved from the city to the country and have no had an enjoyable time. THS offers speeds that are just atrocious in this day and age (3 mps? Where other places are giving almost double that). If you're a gamer, while the unlimited data cap is nice, the download and upload speeds will be giving you lag, it will take at 1-2 days to download a 21gb game, the ping spikes are anywhere from 500-1000. For the prices of their plans, you're much better off getting service elsewhere unless you're like me and only stuck with one ISP since moving. It takes me personally anywhere from 2-6 hours just to download 1gb of a file!

If you have multiple people in the house or multiple connections, good luck trying to do anything at the same time because your speed will dip so hard.

While the service is awful, the customer service and techs are great. Quick to respond to emails and very helpful. Great people.

This company has a rate of 200.00 usd for an "advertised" 6Mbs dl speed; Keep up with me now. If you pay for this you are lucky to get 340kbs WHEN IT IS WORKING. There are frequent outages, and for a price like that I should have 0 outages and at least the advertised speed. Most business men would call that a scam.

I have been very pleased with the service I have received. The service technicians have been the best and always make sure the equipment is working correctly. The one time I had a problem, they were quick to respond and very polite on the phone. I have had problems in the past form other providers and I have been very pleased with the service I get from Total Highspeed.

We have been completely satisfied with the service we received from Total Highspeed Internet Solutions. Fast service, no weather interruptions, and courteous staff. All and all a great company.

Been out of service for going on a week straight, have called multiple times. When they couldn t figure it out over the phone they said they would send someone out, he showed up yesterday for a small amount of time and left without fixing it. Called back and of course, they don t work on weekends, have to wait til Monday. Terrible service.

Very over priced for the speed you get not happy with the service.

Installer knew his stuff! I should have done this long ago. Great signal and speed!

We live in the country and have apprecuiated the attentiveness of THSpeed with any problem that came up. They have been attentive, responsive and recently updated equipment to help the service. I would recommend them to all my neighbors and friends. Tom Hiett

We have been customers for over two years with hardly any issues. About four weeks ago our internet just went out. Usually unplugging the router fixes it but not this time. Many phone calls later tech support told me a tower needed maintenance but they didn't know when it would be fixed. They came to my house and re-installed my equipment and it was fine for about a week. We are now back to it being dropped about once every hour and just no availability in the evenings. I truly think using your phone as a hot spot is a better option than paying $85 a month for this awful company that takes advantage of its rural customers.

worst internet i have ever purchased, we call to complain and we are told thing looks good on there end, yet on our end our dish is point straight down and twisted on the roof can not even use the Internet because it does not work, hell i can hot spot my Verizon phone and get way better service, every time we call them they absolutely refuse to come out and check it, so we will be cancelling our service and go to hot spotting our mobile phone better internet anyways.

This internet is terrible. If I could give it no stars I would. I am a teacher and a master's student and doing any kind of homework is painful. When I called to ask about why my internet was so slow, (between 265-897kbs) they asked me to go through several trouble shooting options. Once they found out there was only one computer hardwired into the internet and nothing was updating in the background, they suggested that I shut off my virus protection program because it was using the internet and that was why it was not running as it was suppose to (1Mbs). We pay $100 a month and trying to upload an assignment to the university website is like playing the lottery.

Quick and easy installation. Service man was knowegable and friendly.

I've been using this service for about a month now, and so far so good. Use it to work from home, and have had no issues with reliability. The speeds also match what they advertised. Not cheap, but far exceeds speeds of my previous provider.

Have had the new service for a couple of weeks. Upgraded to the Elite. Seems to be working great. Great service from the installer, too.l

Company brought down a box that had a straight talk SIM card in it that ran off AT&T towers. Called to complain because only getting 1 mbps at night when wanting to use and around 14 in morning when I was fixing to go to work. When I talked to the manager he said he couldn t control the internet traffic. Well for $150 I think 1 mbps is a joke. Called back today to see how long it would be before they could get a dish out they said at least 45 days. I canceled biggest joke of a company I have ever felt with.

I appreciated the "heads up"notifications I received by email and phone, with all that was described absolutely true, in that the work was not at all obtrusive, the technician efficiently went about his tasks, the service so far shows a moderate improvement, and new equipment looks better.I gave it only a 4 star rating because I haven't had it yet for over a week. I'm confident in Highspeed Internet Solutions. I'm sure they'll get their 5 stars.

Wish I could give 0 stars. We have no other choice but to have them as providers. It is sooooo over priced and CONTSTANTLY down.. We probably have internet 50% of the time, and the 50% of the time it IS working, it is soooo slow and horrible. They also just raised everyone's price by $8 and some change for "equipment updates"... LOL right. Still just as horrible so I would like to know what they updated. They charge way more for internet services compared to everyone around here so they shouldn't have any problem affording good equipment.

We had this service installed a few days ago and everything is working great. The installer was very polite and efficient. We love the new service and are thankful to Total Highspeed for providing it.

Amazing service, speed, and technical support. Everyone that works there is amazing from the installation to payment issues that were my own fault they have been great!

Not a bad ISP if you live out in the country but the speeds could be much better. I went to CenturyLink because I get 3mbps for $65 instead of 1mbps for $100 but if they ever offer better speeds I would go back. There is no reason for the premium they charge, they do it because they have you by the balls. In this day and age they should be capable of doing 6mbps for $100 by now.

Internet is fastest available in Rogersville. Total High Speed treats customers with gratitude and prompt service. They even host customer appreciation days.

Great guys and gals. Very dependable and always willing to go the extra mile

They were fast and courteous. Barely even knew they were here. The service works so much better with the new antenna.

It Works great. I couldn't get internet where I live and I was able to get a great signal from the satellite at my house. Netflix, youtube, and e-mail all work well and I am very pleased with the customer service.

I have had Total Highspeed for at least 10 years and they have always been extremely helpful and very responsive if I am having trouble.

The $50 package is super super slow. Dial up equivalent. I paid $105 installation plus $50 for unlimited slow Internet. Can't do Netflix. Can't watch videos on YouTube very well. I can barely get on my online class and do homework. BUT for an additional $20 , I can bump it up. Ugh! The down side for living in Springfield rural area. U verse, I miss you. Please come down my road and rescue me.

The technicians were very friendly, respectful, and knowledgable. They were on time and had our equipment installed in a timely manner. As first time customers with this company, we have been impressed so far. I will definitely recommend this company to friends and family.

The man that came out was a professorial and was really nice

Always super slow. Crashes often. Their own website is even constantly down, even when I switch over to data to check their coverage map to see if its them being slow or not. Terrible internet. Dial up was better.

I've been without service for 3 days! No fault of the great team of people that total high-speed has assembled. A special thanks to Ray Malcolm that worked many long days trouble shooting the problem and working hard to make the fixes. And a special thanks to the tech support that listened to my complaints. I've been a customer for almost 10 years and am very thankful for them. Great service!!!

Internet cuts out randomly. Can't even play an online game when only 1 device is connected to the router.

I've had the service almost a week - very reliable so far. Reasonable speeds and low ping. Perfectly capable of watching Netflix and YouTube. Installer was professional and fast, install was very good.
The claim that the available bandwidth would be higher than the speed of the package I bought has been true so far!

It is nice to finally be off of dial up after 18 years. We actually have a computer that's works like it should. Getting updates is a breeze now. Thanks.

This place sucks really bad don't get fooled by there title because the internet is so slow that it makes me want to kill myself they give you this ghetto router that comes from the middle east there name should be total degenerate

Fantastic service for rural areas. Very easy to get along with! Thanks for providing a great service.

Total High speed is awesome, awesome service and people that work there.
Ultimate will service 1 computer or 1 device just fine with the ultimate package.
If you need multiple devices 2+ connected requiring more advanced computer online games and YouTube videos at same time and or a home console playing Netflix at same time.bandwidth then you'll need over 10mg.

For email/Facebook games/YouTube/school research/basic internet use 1M-1.5M is fine
If someone is planning on playing MMo's etc and the above 5M
Multiple devices with simultaneous connections 2-3 10M
Anything higher just goes up.

THI Technicians arrived early in the morning to check out our dish. They did their work quickly and let us know that all was in good order. In and out in 30 min or less. Service is good. Seldom have buffering now. Way better than other internet providers we have hired in the past.

I have used Total Highspeed for a few years now and it has always been a great experience.

WARNING! DO NOT GET THIS SERVICE!!! Simply put, for the past month the service has been cutting out (sometimes for hours at a time) on a regular basis. I can never seem to go one day without it just shutting itself down. "You try rebooting everything?" Well, as a matter of fact, I did. So the family called tech support, and suprise suprise, the person told us we had a virus! Funny story...I know how to manually find and remove viruses from computers and phones. Wanna know something neat? NOTHING HAS A VIRUS!!! These people in tech support aren't worth a damn because no matter how much you beg and plead, they won't help you besides telling you it's your fault. In Springfield you can get an upwards of 100 Mbps. For these frauds (paying over $100 a month) will net you 0.2 or 0.3 Mbps. We live LESS THAN A MILE AWAY FROM ONE OF THEIR TOWERS! IT SHOULDN'T BE CUTTING OUT EVERY DAY!!! It's not worth it. Even now it's not showing internet on my computer so I'm writing this review on my cellular data. Don't make the same mistake of buying from these jerks. All they want to do is milk you for all your money and throttle your internet speed. Lucky for them they're the only service in the area...if I could buy from any other company that has RELIABLE internet I would switch in a heartbeat...I'm a college student and I can't even get my assignments done in a timely manner. And don't even bother looking at the replies from the other one star responses. All they do when they reply is use some stupid cookie cutter response like "high-speed internet and reliability is our utmost concern". That's a bunch of lies. And if they reply to this comment and say I'm not a customer, well guess what I don't use my real name on my Google account. I don't like using my name on the internet for safety reasons. But I have been using this service for nearly 7 long years. They don't deliver on their promise and con you out of your money since they basically have a monopoly and can do relatively whatever they want.

I have had them since the summer and it has been terrible. I live out in the country and it is hard enough to get internet but they promised they were avalible AT MY HOME after coming to it. Every month I have to call and get them to reset SOMETHING in their systems.it is stupid and ridiculous and as someone who works in the same industry I am tired of it. Its not acceptable.

Total high-speed always takes care of any issues you may have with your internet they are always updating the system to make it better i am very happy with my internet service and I recommend them to all my friends and family

We have had Total Highspeed for years and have been very pleased with the service that we have received. They updated our equipment and our internet is a lot faster. We live in a rural area which makes it difficult to get internet but now we can game or watch Net Flex. It is wonderful. They are efficient and polite when dealing with them. I would recommend them to all my friends and family.

It was decent when it actually worked right up until the trees bloomed. After that even their Antennas designed to work through trees cannot cope. I only live a mile from their AP and despite the trees I do have line of sight to the tower. They refused to do anything to help other than mount the antenna on the roof via a tripod which with a $14,000 metal roof I was unwilling to do. You know there are other antenna mounts like side of the house poles which they wanted me to pay for. The service was ok although before that they would tinker with the network and leave me without internet from anywhere from 2 days to a week depending on how long they'd take to get a tech out to me. This happened to me 5 or 6 times in the span of 8 or so months. Asked for a credit a couple times after the tech confirmed it wasn't on my end and never got one. For 200$ plus 200+ for install 15$ a month for a public ip so you can host games and another 14$ for the router. for only 4MB of Guaranteed (But posibly 8MB depending on who else is on your tower) I can't reccomend this service to anyone but the most absolute desperate and even then unless you live within half a mile of a good AP and have almost zero trees between you and it you'll never get the money you pay for it.

Researched and debated for weeks on who to go with for internet service.... Was set up to go with ATT .....Glad I didn't !!!!!! Great install, Very Happy with service !!!! Very Satisfied I went with a local Nixa company that offers superior customer service !!!!

I'm very very happy with the service; better than expected. The installation was done very nicely, the installation technician was awesome!

We started our experience with Ken...we had found a home that we wanted to purchase, but NEEDED internet service. Moving from another state can be very stressful, and not knowing the area, or what may, or may not be available is hard; but Ken reassured me that Total High Speed would do all they could to help. Ken then got a hold of Craig, who conducted a bucket truck survey, and was able to tell us that service would be available if we were to purchase the property. We purchased our home, met with Craig, and Tim, the tower was built, electricity run...and the rest, as they say, is history! Thank you Total High Speed!!

Only been a few days since installation, but so far so good. Wanted DSL but their "network is exhausted" in our area. Considered satellite service, but the two year contracts and the data caps had me nervous. Due to a technician having a medical issue it took two scheduled installation dates, but they did arrive within the time window on the day of install. The installation went very smooth and the tech reviewed several options for mounting and routing the cable so I could choose what I wanted. I have the "up to 4mbps" plan, but am only seeing just over 2mbps which is higer than the guaranteed 1mbps but I had hoped to be closer to the 4mbps. All in all I would highly recommend Total High Speed, so far they have provided everything they have advertised.

i pay 10mbs and guess what can't move five feet in overwatch without lagging fix you service you goons

Total High Speed has always been very helpful if I do have a problem. Good service for us country folk that can't get "fast" internet!

Quick and friendly next day service! Very good speed & quality. I highly recommend Total High Speed Internet!!!!

They make it possible for us to have reliable internet in the country - thanks to a great team at THS internet :)

Technicians were great--courteous & knowledgeable & hard working. They didn't complain, even though we have a very high, steep roof they had to climb! Would highly recommend this company to everyone-- we have GREAT high speed internet now!!