The people who answer aren't nice, they don't care...

The people who answer aren't nice, they don't care if you have their service or not, they do not try to be nice, they are short and very Unprofessional, rude people. But the techs that come out to service you are not like them at all. I have had service with them 5 +years ...why we live rural. My price has gone up 1)to meet there need for growth 2)charged me for using paper instead of auto to my account. I am checking other options.