I was fairly pleased with service for 5 plus years...

I was fairly pleased with service for 5 plus years. However, the occasional outages and speeds, which were less than promised, were an annoyance. That irritation could have been ameliorated if monthly charges were modified and reduced by the company reflecting that service had been subpar. Then, about 9 months ago, internet connections became intolerably substandard. There was no excuse or explanation for this change offered by tech support. Basic internet access became increasingly unavailable at times requiring trips to my local McDonalds to just get online. Again, I was very disappointed with tech support which afforded no explanation for this reduction in service. And, did I see a reduced monthly charge to compensate for the inferior connections? Absolutely not! Thankfully, I became aware that my landline phone company, CenturyLink, had made it to my neck of the woods with internet services. Jumping ship from Total Highspeed Internet Solutions, has been the greatest move for our family. Now we have more reliable, higher speed internet access, plus a landline, for less money than the monthly Total Highspeed charge for internet access alone . As one customer at McDonalds remarked to me when learning of my terminal frustration with Total Highspeed, "Oh, you mean "Total Joke"." My response? "Yea."