THS is our only option at this point, but if AT&T ...

THS is our only option at this point, but if AT&T or Mediacom were in our area we would switch in a heartbeat. On the $75/month plan we are able to surf the web and stream Netflix, but not on more than one device at a time. This was true of the $100/month plan for us too. As far as downloads and uploads go - forget it. We have to take our computers somewhere else if we need updates or want to download something. I'm sure I'll get a "we're sorry, please call our tech support line" answer, but they won't hear from me again unless we just have zero connection because I've been through those hoops enough times. Today I called because they are doing their mass service switch-out, hoping they could move our connection to a different room in the process. I was told tech support would call me to schedule a different day for that. I get they have a lot to do, but that seems really inefficient and an inconvenience to families with schedules that don't allow for being home on weekdays waiting around on a tech. Finally, I emailed recently about the perk they were offering for new customers for a few dollars off to sign up for EFT. I asked if any such discount was being offered for customers like myself who have been with the company for quite some time, and the answer was no - and eventually "there is nothing more I can do for you". Seems to me like maybe it's time to expand customer service operations if that's the answer given to someone who has been giving them $900 annually for what's been described.