4 years ago
We would not recommend the service department of C...
We would not recommend the service department of Camping World in Richmond, Indiana. We purchased a Thor Four Winds RV there in July 2016. We are happy with the RV now that all of the problems that Camping World did not fix, or actually created themselves, have been fixed by competent technicians, but it has taken us 5 months to get all of the problems corrected. The shower door that we asked Camping World - Richmond to install, to replace the original shower curtain, was installed upside down and the frame fell apart when we drove over the first bumpy road. It cost us $200 to have it properly reinstalled by another RV dealership. More importantly, the tire valve extensions that we purchased and had installed at Camping World - Richmond (so that we could more easily check the tire pressure on the inside tires of the rear dual tires) were apparently not installed properly, weren't the right size or weren't tightened enough, because by the time we took the RV to another dealer to have an oil change, both of the inside dual tires were flat! We had to pay to have new tire valve extenders properly installed. We also asked the other RV dealership to try to determine why two of the marker lights on the front of the RV did not light up when the headlights were on. They discovered that the wires that should have been connected to those lights had never been connected at the factory. In our opinion, Camping World - Richmond should have checked to determine whether or not all of the lights on the vehicle worked before selling it. Can you imagine a reputable car dealer selling a brand new car with a light that did not work? In addition to all of these problems that Camping World - Richmond created, or did not fix, we found their level of customer service to be virtually non-existent. When we phoned to ask if the shower door that we wanted installed had arrived, the service advisor (who was supposed to be assisting us) was never at her desk and never returned our calls. After calling repeatedly, I finally talked to someone in the parts department and learned that the shower door hadn't even been ordered yet! We had to wait nearly three weeks, after more un-returned phone calls, before I was able to catch the service advisor at her desk and learn that the door had been at the dealership for more than a week! If I hadn't called repeatedly, we would probably still be waiting for Camping World to call us about having the shower door installed! If the service department at Camping World - Richmond can't even install tire valve extensions or shower doors properly, I certainly wouldn't trust them to work on an RV engine or generator or any complex electrical component in my RV!