Superstition Springs Chrysler Dodge Jeep Reviews

I walked into the service area late, screaming toddler in tow, stressed to the max. The kind people at this Superstition Springs location were gentle, friendly, and accommodating. One of the guys brought a few things for my toddler to calm her down, and a bottle of water for me. I forgot my car seat and diaper bag in my car, and the kind folks helped me retrieve my items with narry an attitude or eye roll. Only kindness. The lady who helps with rentals was super friendly and helped me figure out the key-less model I was renting. Great guys!

Charlie and Sam are awesome and made me feel welcomed! There honest and fair!

Cory, was very help when I was getting my oil changed and tires rotated. Cory even took the time to look into my motor mounts so we can get it scheduled. I'm very happy with courtesy Chrysler Dodge ram.

We recently bought a pre-owned vehicle and enjoyed an excellent car-buying experience. The pre-owned inventory is centrally located on the lot; it was easy to distinguish between new and pre-owned. All prices and mileage were clearly
marked and the pre-owned cars were unlocked which made it convenient to view without a sales consultant's assistance.
The sales consultants welcomed us promptly but allowed us the space we needed to browse the inventory without any pressure. The sales consultants were professional and answered all of our questions.
The quality of the pre-owned inventory was evident (predominantly low mileage vehicles, clean inside and out and large selection of certified pre-owned). The showroom/offices/restrooms are clean and customer friendly.
The negotiation process was a harmonious collaboration between us, the sales consultants, and the sales managers.
Like most, we had expectations of pushy salesmen/women and the dealership ONLY caring about it's bottom line. Superstition Springs Chrysler Jeep Dodge Ram changed our perspective of car buying. This is a dealership with integrity.
It is a business so they need to expect profit; however, our interactions proved they cared about the customer getting the right car at the right price. Highly recommend.
Sincere thanks to Ron Frye, James Bradberry, AJ Chacon, and John Scarminach.

Great place, awesome advisors and techs. They really know what there doing.

Ben Saxton and his team created a phenomenal experience for me and my Son. Whit in an hour we found the Jeep we wanted, settled on a price and were out the door. I could not have asked for an easier process. The whole time I was there I felt that I was welcome and they wanted to earn my business and provide a positive experience. You guys did a great job and I will be sure to let everyone I know.

Gary Smith
#WDRE

Excellent service.
A pleasure to have them do any work required knowing I will be treated with respect and professionalism .
Would highly recommend to friends and family .

Marcus Watkins is the best finance guy I ever had well knowledgeable and explained everything in detail, I will always fully protected my vehicle thanks to Marcus knowledge

They were very professional and friendly. They help my wife and I a lot with the purchase of a new car. Thank you for your help!!!

Service writer Stephen was always in contact with me about any change in my service. The Technician that worked on my car had been doing this work for 30 years had great in-site into how my Scatpack worked. A great experience much less money than the shop I usually use. That, I didn t expect.

Easy, quick service. Liked getting the report on my vehicle via text message. Will definitely go to Heggs for my next service.

I have had such a hard time with this dealership over the years, to start off I bought my Mazda from this location back in 2017, since then I have been told multiple stories about what my warranty covers and does not cover, and where I can and can't take my own car to. Every time I bring my car in to have something worked on the goal posts get widened as to what my warranty covers, since then I honestly don't know what my warranty covers cause as of now I've fixed everything out of pocket. Every time I have called in to speak to someone about this or to even get a list of recommended mechanics I either get sent to a voicemail or I have to deal with advisors who are rude and short over the phone. I tried giving these people the benefit of doubt and continued taking my car in however after this last day I am just done. I will never take my car to this location and I honestly don't recommend buying anything from these people, they will lie and weasel you into any deal just to make a sale. This was my first experience buying a new car and I wish I did it somewhere else, I have so much regret dealing with this company.

Excellent customer service, needed my visor fixed, they got me in and out super fast, very impressed.

Trustworthy service & accommodating to your wants & needs.

The people working with this company are very friendly and they don t have you leaving with questions.

Our salesman Bear Roberts was honest and courteous. It was so nice to buy a car from someone with integrity. I salute you!

Great service and friendly staff. Went the extra mile for us.

Horrible service, tried to buy a car and the guy gives me a price higher than the advertised internet price? Blamed the website people for making a mistake and gets an attitude when he was questioned on it..DO NOT DO BUSINESS WITH THESE PEOPLE!

Got to get the wife a great Pacifica. Buckets was amazing with the walkaround. My wife loved all the features the Pacifica had. Finance was short and sweet. Got an amazing deal

Today I took my charger into Courtesy to get my AC charged and I walked out with not only my AC fixed, but my recall fixed as well, along with my window side panels repaired. These guys were absolutely outstanding when it comes to customer service and getting things done! A big thank you to the service manager Abrian for making it happen! I will most definitely be back!

Was very disappointed in our service. We bought our vehicle with the powertrain warranty a few years ago and took it in this week to have it looked at and have the oil changed. Well it needed additional diagnostic tests so we were told they would look into the status of our warranty BEFORE they did the test. That did not happen and "surprise" the warranty wouldn't cover any of it. And they won't waive the cost because the service was already done.I would not have had the additional tests done if I knew the warranty wouldnt cover it. We are in the market for a new vehicle but will steer clear of this place. As will all of my nurse friends...

I tried to look up the new Jeep dealer online I couldn t find it because it s a new location and is a part of this dealership. I m leaving my review here. The dealership is one the best in customer service I ve seen!! very friendly and professional they made me very comfortable with my purchase. I would definitely recommend this dealership to friends and family. I got treated like family here very awesome selection of Jeeps. I believe this dealership to have the best price in Arizona. Thank you so much Oscar and Ryan
I really appreciate you helping me in my purchase.
I am extremely satisfied. I ll be sure to let everyone know where I purchased my Jeep.

This facility is amazing.
The service Department is very professional they treated my family and myself with the upmost respect. They were courteous and made our experience a unforgettable one.
Great job service department!!!

I have been waiting for a part for many months. Last week I got a call that it was in.But after all day I got a call the part could not be found. So another wasted day. Now they say June 12. Not good.

The service technicians were professional and clear. There were a few errors with their Lyft system they were using to give the customer a ride to and from the dealer. Their receptionist at the time was proactive about making sure I was taken care of- I didn't catch her name but she saved the day for me!

Thank you to everyone at Courtesy CDJR. Easy experience and great people. Definitely the place to go if you re looking for a new vehicle. Courtesy will make it happen for you.

We brought our new dodge 2020 into you after purchasing it just 9 days earlier from the Dodge dealership in ShowLow. Our engine light was on. Service rep Mark helped us without question.
He made arrangements for us to have a loaner car through Enterprise and within 3 days we have our car back in ship shape condition. Mark kept us informed and we couldn't be more satisfied with our "Courtsey" experience.
Thanks to everyone.
Andante'

Felt like these guys did a bait and switch or at least have poor sales management when they sold a car from under us while we were working on paperwork. After 3 hrs of being stalled and promised they would make it right we walked away with not buying a car and deciding to go to another dealer in the valley.

First of all Last year I bought a 2019 Ram 1500 Warlock from CDJR and the customer service was awesome the guy I worked with was really great and did everything he could to get me into what I wanted for what I could afford. Well the Warlock More

I can t believe how quick and efficient these guys are! I am truly impressed with their customer service and efficiency.

Ok, first off I don't usually write these reviews and second I work for a dealership. But I felt like I definitely had to for this place.So to start I called the dealership to get a key cut and programmed. Easy right. It took 6 calls 2 of which i got hung up on just to set the appointment. That should have told me something, but no I needed to get this done. So my appointment was for 2 pm. When I got there the service person that I was suppose to ask for was with someone else. Not a big deal to me, I know that they do have a lot to do. Also someone else did end up helping me. She took my info and told me it would be an hour ( I did check with my dealership it was suppose to be 10-20 mins max) and they would call me when ready. So to fast forward a bit, 335 pm rolls around and no call. I head back down with a friend who is giving me a ride. I get there and the lady who help me asked for my name again ( even though it was on my name badge) and asked me what was my vehicle. She ask me if someone called me. I said no just wanting to check the stats of my car. Then she told me it would be done in an hour. I said no I need my car now, also you told me it would take an hour a hour and 30 mins ago. Also while this is going on she is trying to find my keys and info, because they could not find my car. She had to go to the back and check with the tech. I'm assuming the tech told her they had it cause she came back. I just happened to look over and it was in the other service persons area. So I told her. Now this is the best part. When she went inside to get my key I notice she keep trying to put it together. Then other service person who had it comes over and takes my keys out of her hands and says "your key was broke when we got it." The other lady chimes in and says " yes you gave it to us like that". I definitely got mad and told them " It was a brand new key that I just pulled out of the bag right in front of you." No one pointed out that it was broken then. They did it at the end. Because they was wrong. And after going back and forth with them I saw it wasn't going to go anywhere. No manager came out no offer to fix their mistake. Just try to put it off on me. So basically, I WILL NEVER GO BACK THERE AGAIN. I WILL TELL FRIENDS AND FAMILY NOT TO GO THERE AS WELL. Thank for reading this.

I can t imagine actually having my vehicle serviced here.Ive called multiple times trying to speak with a service writer and every single time I call I sit there with it just ringing and ringing and ringing never ending. No answer at all. How could this even be possible. If my car was in for service how would I ever get ahold of anyone or know what s going on if they can t even answer the phone. I ve worked for dealerships for several years now and have never experienced this.

great friendly staff! Worked with Owen and he made sure everything was in place.

Courtesy Dodge was awesome. Didn t know what to expect really. Shannon D. was awesome. She made the entire process fun and laid back! Mark in Finance was also awesome. Love my new 2020 Durango.

We love owen, he is the nicest man and a great salesman. He is friendly, and very knowledgeable about his product, which he should be.! He is the first car salesman we have ever enjoyed buying a car from!!!. He is a great asset to superstition springs Chrysler.

Phenomenonal experience with the dealership. Superstition Springs came through where 2 other dealerships in Phoenix had failed. Our salesperson Matt provided a great personal experience. The lifetime warranty and services were icing on the cake. I will definitely tell my friends and family and will use this dealership for all my future purchases.

Outstanding experience! Was treated awesome and the work was done quickly and efficiently. Always a great experience.

The car I was looking at online was "sold" right before I got there. Then as I'm walking around looking the car is on the lot and was told the person will come back to pick it up then and only then after that a sold sign was placed in the window. I bought my last car from here under the old name and things were great. I just didnt get a good vibe this visit.

They need a better system on calling back customers to pick up their vehicles. I expressed to the service rep that my husband and I only have two vehicles and that I must must pick up the car I was leaving that Friday no later then Saturday as my husband and I need to get two different places on Monday and that there is no way we can share one vehicle. He said "Someone will give you a call on Saturday to make a payment over the phone so that they can leave your keys with sales that closes later cause service closes early." I said "That's perfect because I have an event to go to and I won't be able to come back till late afternoon." Well no one called me. There was no way I could get my car because they lock up all keys. I had to call and pay for an Uber to take my kids to school and to take myself to work. And all I got was a "Sorry about that." I cannot be the only one that has stressed to make sure I get my vehicle back. They have to come up with a better system cause that's not right!!

You need to ask for Jeff Bonner, that guy is awesome. He cares about getting you a good deal and he's a blast to talk to. Such a positive attitude and a great experience. Thanks Jeff!

So they are so double dipping on fees!!! Doc and license are the same and don't even get me started on there other fees and the way I was treated. I walked from that deal and found something better else where.

Great service, great people, top notch facilities. The only reason I don t give them 5 stars is because every time I go in for service, I m asked to give feedback, or rate them, or take a survey. I don t mind doing these things once in a while, but I have things to do. I lead a busy life. I haven t the time to do it every single time I get my oil changed or tires rotated. You guys are good at what you do! I ll buy my next vehicle from you. I ll tell my friends about you. Ok? Enough is enough.

Thomas was our service technician and was very helpful. Our Jeep trail hawk had a misfire and was able to be fixed efficiently and affordable. Thomas worked with our busy schedule and got it taken care. We will be returning if any future issues occur.

Truck promised on Friday...got excuses till Wednesday but we knew they never even looked at it till the following Wednesday. Not impressed with them.

Great experience at the dealership. Dropped off the vehicle, they quickly figured out the problems got us a quote took care of it in one day. Props for speed.

I had a great experience at Heggs with Chris Williams and Ryan Deluca. Chris was very responsive in getting back to me and keeping me updated about when my jeep would be ready (I opted to get a lift kit package put on right away) and Ryan prepared the paperwork and walked us through very quickly. I also had a great experience with Jeremy (I do not know his last name) who kept in contact with me about getting in the rims I wanted so I could have my vehicle in just a few days. Great experience.

I had purchased a new car in October and was amazed by the customer service i had gotten from Jeff Bonner. I wouldn't go to any other dealership. Very professional and honest. I love my chrysler 200.

Nicest sales people and great prices. Charlie Bennett is your man is sales. They get a 5. Service gets 1 star. Not crazy about service department and parts department is 30% higher than Earnhardt.

My truck service was completed satisfactory, however I felt pushed off by the receptionist when trying to get estimates and scheduling. Truck took longer that expected to repair. Fortunately I also had a factory recall so they provided a service loaner. I expected to get my $30.00 down back but didn t.
So 3 stars almost 2. So far the repairs done seem fine.
Having my truck serviced in Enumclaw Washington, they performed service, detailed my truck (washed and vacuumed) and would advise me of little issues they took care of (Glass chip filled, trim that needed repair etc.). If Heggs wants to strive for customer service, above is a great example.

Friendly staff!! No pressure and came through with a fair deal.

In an out in under an hour, I appreciate the new apt capabilities!

Great place... great professionals, specially Mr Matt Brown and Kara. They are doing their job with heart. I highly recommend this place.

Was working with a great sales guy for a couple weeks on a dodge diesel that needed a new transmission. Was patient and waited until it was fixed. I offered to put down a deposit was told I could then told I couldn t then later told by the sales manager I could have. When the truck was ready I got a call to come down and buy it. I was there in less than 15 minutes. Sat in the waiting area while the sales guy learns that the truck was pulled by the GM to be sold to his friend. I guess special treatment for a friend overrides a customer 100% ready to buy. Word of advice if you pull rank on a vehicle to sell as a favor to a friend then just remove it from your advertisement and inventory so customers don t waste their time. I would give less than 1 star if I could. I was offered nothing else by the management team for wasting my time.

Amazing Experience. Friendly, lower pressure approach that's informative. I couldn't ask for a better experience! Thanks Matt Murray.

My husband and I have bought vehicles before, but this time it was much easier and stress free. Our sales rep Matt Brown was amazing he listened to what we where looking for and help us to achieve what we wanted. Matt was very easy to work with he was down to earth and easy to talk to. We will defiently recommend and use this dealership and Matt again for further purchases. Thanks again for all your help we really appreciate it.

It was the best experience we ever had. Our salesman was extremely helpful from the moment we entered the car lot and he was also very educated in knowledge of the cars.

Courteous, helpful, and efficient-staff!
Clean, comfortable and fully equipped - waiting area!

Just moved to the area and needed to get a service done on my Jeep Grand Cherokee. 1st time at the dealership which is about 3 miles from my house. Read the reviews but thought I would give it a try. Went in and met right away by service techs. Very friendly and great personality. They stated it would 30-40 min for the express oil change and tire rotation plus check all fluid levels etc. Great job and was done in 30 min. Waited in the lounge.

Though I have to say they had free coffee but the refrigerator with the free water was completely empty on a day of 105. Free popcorn though.

Bill was great in service really actually cared and allowed it to work out in my favor. I really appreciate it and will definitely use the same place for all my service needs. Thankyou Monty Morrow

Had the best auto purchase experience ever. Tony and Tim did an awesome job. Go find them if you happen to stop by. Service and the deal itself was perfect. They didn't waste my time. The car is in awesome shape. The used car I bought was clean physically and functionally.

Very quick service, I absolutely enjoy taking my car through here, thank you Stephen Younger

Owen Walker is a knowledgeable and courteous sales person. He knows how to "sell" a vehicle without making the customer feel pressured.

Worked with Bear and he put me in exactly what I was looking for. Was in and out of there in no time at all. Everyone all around was great from start to finish.

This is my third car purchased from Superstition Springs Chrysler Jeep Dodge, I was looking for a small SUV and stopped in to say Hello to my salesman Charlie Bennett. He suggested I look at the Jeep Cherokee, I loved the car. Not only do I consider Charlie my permanent car salesman, but I think of him as a friend.
Then I was taken in to meet with Rick Ballester the man that handled my finances, and he was wonderful. I had some concerns, and Rick was most helpful in clearing these up.
Between Rick and Charlie I am confident with the car I purchased and got a great deal on the financing.

The service advisor Gregory was very pleasant. I had a problem with my oil filter cartridge being too tight. The nut to remove it was stripped but the technician Kory spent some time on it and got it off and replaced. The charges were more than reasonable for what it took to fix. I would highly recommend this business.

Great dealership, with a friendly staff to match, a really good car buying experience

Terrell and levi hooked me up and I couldn't be happier with the purchase. Very professional and personable. Excellent service.

Excellent customer service. Staff very polite and attentive to customer needs. The technicians in the service dept seem very knowledgeable. I brought my older vehicle in for service recently and the technician was very thorough addressing my concerns as well as finding other pertinent issues I knew nothing about. I feel privileged to have a dealership that is honest and works with integrity.

Took a bit longer than I expected but service is excellent as usual

Excellent service!! Shannon Darnell addressed all my concerns and went out of her way to make me feel comfortable every step along the way. I love my 2020 Dodge Challenger 50th Anniversary Edition. Thank you!!

Bought a 16 patriot had great service and a great deal I am very satisfied and will be buying my next jeep from them

Buyer Beware! New name, same folks. This dealership took my trade-in and didn't pay it off until the original finance company charged it off... and trashed my credit. The same finance team that did this to me, had done it to many others BEFORE me. That shows intent to deceive / commit unethical practices. The same folks (except the salesman) are still there. They cost me a lost business deal (over $30k loss) due to my credit showing 30, 60, and 90 day late marks in addition to a charge off.

Work on my wife's car was completed in a timely manner. The only issue was while picking up the car, only one person in the service dept offices, was wearing a mask. The person who brought up the car, was not, which made my wife very uncomfortable about driving home in it. I know the issue is very political here in Arizona, but EVERYBODY must do their part to stop the pandemic.

my experience was fantastic ...Jeremy was on top of his game ..no question/no problems... I had a panel loose he set up date and time. and the problem was fixed but then I had an other issue and thought I would have to schedule it. not today !...Jeremy got his guys on it. and he was easy to talk to. SO YES MY EXPERIENCE WAS GREAT/WONDERFUL. ...if all the stores and businesses had advisors like jeremy... this world would be easy and not so intimidating...thank you very much Jeremy

They always take good care of us and are super friendly. Cherilyn is the sweetest and was very helpful. Always a great experience

Terrible experience. The only reason I didn t leave a 1 Star is because they fixed the problems with the vehicle. It is impossible to get ahold of someone by calling the dealership. I was forced to drive there 3 times in order to get assistance. The recal was when I purchased the truck in Sept and I was barely fixed this month.
I asked for a complimentary wash since my truck was filthy when I picked it up and I was told your machine was no longer available and you no longer had car wash vouchers.
The only positive experience I had was when the shuttle drove me home after dropping off my truck. He was very apologetic about the service.
When I asked several people, including the general manager about my warrantee, they all told me they had no idea and could not refer me to the proper phone number to call. When I finally did get the phone number, I called and they told me that my name didn t match the VIN number for the truck.
Absolutely horrible service. I wish I had bought my truck somewhere else.

The dealer representative greated me promptly. They repaired my vehicle and got it back to me the same day. I appreciate the way I was treated and the fine service.

After NUMEROUS emails and text messages, I was told that I was indeed approved and ready to go. I live 4 hours away, so I explained that I cant afford to waste time and gas to go there if it isnt a for sure thing. I get there and NOTHING has been done. Not a thing. Come to find out that I needed a cosigner and all that. I waited FOUR HOURS in the lobby waiting for the salesman to come back. Not a peep. After saying I wasnt approved for that first vehicle, my salesperson goes off and tries to sell me on a COMPLETELY different vehicle, that has NO correlation, and has nothing that fits my needs. Then after, tried to sell is a similar car that wasnt listed yet, have yet to hear back.
Going from a definite yes to a NO, only to receive a half tank of gas for compensation...? Even after explaining that I'm not going there for nothing.
Edit: I understand the salespeople can only relay what the managers tell them, but they really need to follow up with them and coordinate, since I wasted 12 hours of my only day off just to go home empty handed. I was basically lied to. Not sure id like to go back to them.

Matt Brown and the rest if the team were excellent from start to finish. They worked hard and got us exactly what we wanted for the price we wanted. We would recommend Matt and the dealership to anyone looking for an hinest, fair deal. P.S. the Forever Warranty is real :)

Never called me back big job to they lost thousands

My Sales Professional Favian was Fantastic. Very Professional and Patient During the Decision Process. He explained all details and made the process Easy. Favian went Above & Beyond! I would recommend Courtesy CDJR for anyone looking to purchase and Highly Recommend Favian!

Excellent ! Sales team listened to what we wanted and what our budget was, and worked within those boundaries to get us into the vehicle we wanted. At no time did anyone get pushy or try to "hard sell" us something we didn't want.

I had just looked at ads on Facebook and just the your inventory as was wondering what vehicles you had. I was just looking and a received a email from a salesman Elward to come in and look. I was hesitant to go because of my credit. One day I just decided to go down and didn't call anyone. I was greeted by another salesman and advised him I was looking for Elwood but he wasn't there bUT he helped me. He wax upfront and honest about what I needed to do to work on improving my credit. They got me into a really nice car. I love it. Thank you Elward and Antonio Finance Manager. I'll recommend this to anyone.

Owen was a fantastic salesman. Very knowledgable and polite. Would definately do business with them again. Thanks Owen!!!

Very shady sales practices. My son wanted to buy a used car with a top price of $11,000. They negotiated a price of $11,500. Not too bad. The sales guy kept focusing on monthly payments and NOT on the overall costs of the car. When I asked to see what the final costs of tax/tag etc would be he told me he is not normally shown those costs. I had to start getting a little angry at that point in order to see those costs. And apparently accessories costs weren't supposed to be shown either because he later added another $2,300 to make the total over $14,000. Unfortunately my son really wanted the car, and bought it, will now have a hard life lesson about dealing with shady car companies. Basically, when a car salesman asks you what you want for a monthly payment and not what you want to pay for a car, you know they are deceptive and shady. If you don't want smoke and mirrors don't go to this dealership.
---
ok... 13 hours later and I've cooled down a little. Unfortunately I still have the same concerns but I should mention that the young salesman was very nice and personable. I spoke to a sales manager for the car dealer today. It wasn't quite the outcome I had hoped for, but I was told the salesman would have a little extra training. Sounds good to me. I wish him well.

Everyone I talked to from service, to parts, to the shuttle driver was courteous and knowledgeable. They explained everything to me in detail and really took the time to make sure I was well informed and satisfied. Good job Heggs. Your personal are the best.

While in town visiting a friend we decided to go look around. All the staff were very polite and helpful. Charlie and his assistant Sam didn't make us feel like we were bothering them, even though we made it clear we weren't looking to buy that day. They answered all questions and seemed happy to help. Would definitely go back in the future.