Ok, first off I don't usually write these reviews ...

Ok, first off I don't usually write these reviews and second I work for a dealership. But I felt like I definitely had to for this place.So to start I called the dealership to get a key cut and programmed. Easy right. It took 6 calls 2 of which i got hung up on just to set the appointment. That should have told me something, but no I needed to get this done. So my appointment was for 2 pm. When I got there the service person that I was suppose to ask for was with someone else. Not a big deal to me, I know that they do have a lot to do. Also someone else did end up helping me. She took my info and told me it would be an hour ( I did check with my dealership it was suppose to be 10-20 mins max) and they would call me when ready. So to fast forward a bit, 335 pm rolls around and no call. I head back down with a friend who is giving me a ride. I get there and the lady who help me asked for my name again ( even though it was on my name badge) and asked me what was my vehicle. She ask me if someone called me. I said no just wanting to check the stats of my car. Then she told me it would be done in an hour. I said no I need my car now, also you told me it would take an hour a hour and 30 mins ago. Also while this is going on she is trying to find my keys and info, because they could not find my car. She had to go to the back and check with the tech. I'm assuming the tech told her they had it cause she came back. I just happened to look over and it was in the other service persons area. So I told her. Now this is the best part. When she went inside to get my key I notice she keep trying to put it together. Then other service person who had it comes over and takes my keys out of her hands and says "your key was broke when we got it." The other lady chimes in and says " yes you gave it to us like that". I definitely got mad and told them " It was a brand new key that I just pulled out of the bag right in front of you." No one pointed out that it was broken then. They did it at the end. Because they was wrong. And after going back and forth with them I saw it wasn't going to go anywhere. No manager came out no offer to fix their mistake. Just try to put it off on me. So basically, I WILL NEVER GO BACK THERE AGAIN. I WILL TELL FRIENDS AND FAMILY NOT TO GO THERE AS WELL. Thank for reading this.