I can t imagine actually having my vehicle service...

I can t imagine actually having my vehicle serviced here.Ive called multiple times trying to speak with a service writer and every single time I call I sit there with it just ringing and ringing and ringing never ending. No answer at all. How could this even be possible. If my car was in for service how would I ever get ahold of anyone or know what s going on if they can t even answer the phone. I ve worked for dealerships for several years now and have never experienced this.