Suburban Chrysler Jeep Dodge Review

Great dealership with a very friendly, helpful staff. Our Salesman, Tim Brown, was outstanding in helping me find the best vehicle that I was comfortable driving.

I love leasing from Suburban Chrysler Dodge Jeep Ram of Troy! Max Dombeck was very knowledgeable in helping us to lease our Pacifica. He was able to answer all our questions and was patient with us as we were deciding what options we wanted. If you are looking for a vehicle and want a good price without having to deal with a pushy salesperson this is the place.

This was the best experience I have had at a dealership before. Bill was so patient will all my questions and I was able to walk out that day in my new car. They worked around my schedule during the day and even stayed until after close to help me. I would recommend this dealership to anyone looking for a car.

Mark (service Department) is extremely helpful and friendly. I always appreciate the great service I receive, he makes me feel a part of the Suburban group family and goes the extra mile for you. Well done Mark. Thanks

I went into Suburban Chrysler in Troy to buy a Wrangler Rubicon in specific colors white or black. My salesman was so good that he showed me exactly what I wanted and then tempted me with a color I didnt even know I liked. Brad Genna is a good salesman, very patient, relaxed and not pursuing a quick sale. He wanted to make sure I was happy and I was. Thanks again Brad

Doug Myers and his staff are great!! My cover underneath my car was off and they fixed it for free. This location has very courteous and polite staff. Not to mention the fantastic work they do... Doug is the best !! Thank you!

The experience was wonderful, the salesperson was very nice and was really interested to get me the color nd feature I wanted. He made me feel very comfortable till I took delivery of the car. Although there were few hiccups in getting the finance, but they let me take the car for the weekend and try it out. Overall the experience was very pleasant and definitely would recommend this dealership.

Top notch service! I've been buying cars from Glen since 2008 when it was still a Saturn dealership. He goes above and beyond to get me the best deal.

We bought our family van from Suburban Farmington just last May and recently just purchased from the Troy location. I was very pleased with the ease and prompt transaction. I leased a previous vehicle from another local dealership back in 2009 and spent 6+ hours waiting around on the sales and finance department. That was traumatizing! We found a Jeep Cherokee at Suburban CDJR Troy website, my husband called at 3pm to inquire about the car. We got there for a 4pm appointment with Jose A. and was out the door with keys in hand by 6:30pm. Jose is very easygoing and professional with no pressure buying. He did an awesome job from describing the vehicle before test driving to delivering the vehicle. He is very knowledgeable. The Finance manager John G. was also very helpful and patient. He answered all our questions and didn't rush us through the paperwork despite the fact it was after closing time. Definitely recommend this place to everyone!

Place you will get all kind of spare parts for vehicles

I visited Crystal yesterday to lease a new Jeep after my previous vehicle was totaled. I was in and out in an hour and everyone was so nice and timely. My dad and I never felt like we were getting the workaround either. Other times we've been in dealerships we've had to wait for HOURS or have to come back hours later after all the paperwork to get our vehicles. Crystal was helping another customer while with me and she never skipped a beat. I contacted her earlier in the week and truly appreciate all the time and work she put in to helping me. Go to Suburban!!

Maria Kovach is as professional and hard working as they come. She is low pressure and expedited the leasing process. Would lease again for certain.

Went to suburban because I thought I'd get somebody who knew what they where doing, I was wrong. The service department is a joke and I wouldn't trust their techs to refill my washer fluid. The tech tried to get 4 labor hrs added for removing a skid plate that is held on by 4 bolts and can be removed with in an minutes, and when I called him out on his BS he decided to act like a child for the rest of the job. Went in to have the ac fixed and they needed to replace the cluster, which requires removing the dashboard. They damaged many parts while doing so, and when we received my car after 3 weeks they had installed the wrong part. Immediately told them and they started playing the blame game and said it wasn't their problem. So I went to another dealership but they couldn't return the part because it was ordered by suburban, so I was forced to return. Had to wait another another week for them to return and receive a new part. Which finally fixed my problem but not after 5 weeks of dealing with this incompetent place. I will never return, this place is a joke. They talk to you like your an idiot even though you understand the situation better then they do. The sad part is that it's 6 hr job I could have done in my garage but needed to go to a dealership to have the correct mileage put on the new cluster.

No, I don't want to talk to Jim. He was the tool that told me to get lost. That guy couldn't understand that kilometers and miles are different forms of measurements and a conversion is needed when changing between them.

Great friendly service, fast turnaround not like other places i have been. Pricing i thought was little high but that is what you get from a dealers nowadays.

(Changed to 3-star.
The customer service manager contacted me the next day and explained few questions. And the maintenance interval should be every 4,000 miles. Will continue go there next time and see how it goes.)

$50 regular maintenance turned to be $260.

I m a 1st-time owner of Jeep. I bought a preowned Jeep Cherokee in March 2019. The current odometer shows 40,000.
I had my 1st maintenance experience with an advisor called Isa** at Suburban Chrysler Dodge Jeep Ram of Troy in October 2019. A $50 regular maintenance turned to be $260.

I checked this place has over 4.4-star reviews on Google Maps. I assumed I could trust them. I realized I way overpaid after talking with a couple of my friends who also owns Jeep and usually spent around $50 for regular maintenance items oil change & tire rotation. In addition, I have an extended warranty (Mopar Vehicle Protection Plan Maximum Care) covering 100,000 miles or 7 years so most repairs are covered.

1. The people are friendly there. This is so far the only good thing.

2. You need to be very cautious about their maintenance items.
I was checked in by an advisor called Isa**. He told me there are items need to be performed with a total of over $500. I had to declined the most expense item (see my picture) just because it s too expensive. I admit I should have been more cautious about everything he said. However, who would think of that when you see this place has 4.4-star reviews on Google Maps.

3. I asked the policy for loaner. Isa** said no loaner would be provided without additional cost. However, I heard loaner was available for my friends who own Jeep which is out of the original warranty. So what is the honest answer?

4. He promised to wash my car. Did NOT wash.

5. Maintenance is required every 3,000 miles? Seriously? For a 2016 40,000-mile Jeep Cherokee.
When I checked in, I was told the the maintenance is needed every 7,000 miles. When I picked up my car, I saw the sticker on the left top corner of the wind shield saying next service is after 3,000 miles. I came back in to ask Isa** and he said 3,000 miles is right for my car because it runs 87-grade gasoline. The 7,000-mile maintenance schedule he told me was for the vehicle running higher grade gasoline. Can someone tell me if a 2016 40,000-mile Jeep Cherokee really suppose to do maintenance every 3,000 miles?

Alan Bradley did a wonderful job-leasing us our new Jeep Cherokee latitude. His product knowledge was the best we've ever seen.

Mark was the best! He s a truly genuine person and really gave me a great deal. He went above and beyond. Not only was it great customer service, but he did a great job. I thought I was going to have to replace my whole windshield but he saved the day and my wallet. I ll be back for sure!

Jerry the sales guy is top notch. Very honest and thorough. Great experience leasing my new jeep. I will never go anywhere else.

Great place. Ralph and Tom were very helpful, All the people are great! Trustworthy and knowledgeable. 3rd car I bought from them. I will keep coming back.

As always my experience was great. Long wait for oil changes. But, for walk ins it was still fine because of all of the people who purchased cars there.
Love the customers appreciation with the hotdogs and popcorn.

Suburban Chrysler Jeep is THE best. My sales person Tim Brown went above and beyond to put me in the vehicle I wanted, and made it happen within the price point I needed to be in.

Ralph helped me out! Very knowledgeable and got me into the 2018 Jeep Compass. It was a perfect fit and he made the decision so easy. Ask for Ralph!

Rick at Suburban was easy to work with and he got me the best deal out of the 4 different salespeople and dealers that I contacted. Thanks Surburban CDJR of Troy !!

The staff at Suburban Chrysler Dodge Jeep Ram of Troy was professional and helpful throughout the purchasing process. Maria was the specific representative that helped us find the exact car we were looking for so quick! She helped facilitate the process so that it was the fastest and most painless experience we have ever had. I cannot say enough about how smoothly she made the process, specifically how she helped us find exactly what we wanted within our budget and in a timely fashion. Would recommend her to anyone.

The service as always was prompt and professional. I am stunned by the amount we paid for labor to replace a spark plug. We paid over 600.00 for services that could have and should have been much cheaper in my opinion. I am not totally sure if this will be my first choice for service on our van anymore.

**UPDATE**
Since my review I've been contacted by Jim Grove the service director at Suburban Chrysler Jeep. Jim was very professional in the way he handled my issue. The replacenent part was ordered and delivered to the service center the next day. I took my jeep in to have the repairs done and I am completely satisfied with the repairs. My shifter is back to the way it uses to be and I'm pleased with the customer service I received from Suburban Chrysler Jeep.

I took my 2006 Jeep Grand Cherokee in for a recall on the ignition switch. I waited at the location while my vehicle was being repaired. When I got my vehicle back I was more than disappointed in the results.
For starters my ignition is super difficult to turn now. I feel like I have to force the key in then turn it to start the vehicle. Also my gear shift is all screwy now. Before I brought the jeep in the gear shift was smooth, now the black plastic piece on the inside of the gear shift is all crumpled up and there's a horrible crunching sound whenever I shift. Not only that but I have use extra force to put it in drive and when I put it in park.
When I told the service manager about this his response was "I don't know what to tell you." I repeatedly explained to him that the issues I was experiencing were not there before I brought the vehicle in. Apparently if a tech writes "gear shift damage" on the work order that means that the customers word is null and void. It didn't say that the gear shift was damaged prior to the tech working on it, it just said gear shift was damaged.
I'm extremely displeased in "quality" of their work and "customer service". I feel like they're attempting to scam me into paying them to fix something they broke either on purpose on by mistake. What makes this whole thing even worse is I was going to sell my Jeep because I'm in the market to get a Wrangler. Now Suburban of Troys actions have depreciated the worth of my vehicle even more which will make it even more difficult for me to get anything for the Jeep. It really disgusts me that I've worked hard to pay off my Jeep and want to buy another Jeep product only to be treated like I don't matter. I will never do business with Suburban of Troy again, and I am strongly considering not doing business with Chrysler all together is nothing is done about this issue. I also will make sure everyone I come in contact with that is considering going to Suburban Troy to look elsewhere for service, and in my line of work I come in contact with a lot of people that I give referrals to for different services. If this is how they treat first time customers that is a shame.

Very thorough and professional staff. Thanks to Joe Bellomo and his team- they gave me the best options for pricing and the communication was quick and informative. The closing process was impressive and all docs were signed on a table top touchscreen. I will be back for future purchases. Thanks for making this process fun and smooth!

I recently did trade on a Jeep and worked with Bill Messina at Suburban Chrysler Jeep Dodge. I was frankly ready to give up on Jeep/Chrysler due to the last unpleasant experience I had with another dealership, but Bill changed my mind! He made the process for trade in and getting into another Jeep fairly painless. He is a true professional and I would gladly recommend any friend or family member to him! Thanks Bill for a great trade in experience...

Absolute worst service department I have ever been to. I took my brand new Jeep SRT for service and each week for 3 weeks they told me the part was in and being painted. Each time I had to call and they never knew where the part was. Finally, they claimed, again, the part was in but couldn t find it. I tried to call a service manager but got no where. We also took our Hellcat SRT in and for over a month they had the car for a small paint defect from the factory. Each time we would call, they would say a few more days. They were very poor communicators and could not get the job done correctly the first time. I will never use this dealership again. Owners beware if you need your car repaired here... they won t contact you and won t know where your parts are at!

I dropped my wife's 2009 dodge avenger off at this dealer on saturday evening with the diagnosis written down on the overnight envelope . A gas station mechanic within 15 minutes told me the ground was not working on the left side of my pcm, and the Pcm needed replacing. Long story short , the dealer wanted 2 hours to install the pcm+110.00 to flash the pcm. The problem I have is the PCM comes out in 10 minutes. 2 10 mil bolts , and the whole pcm bracket comes out , 4 star bits later, you have a pcm in your hands. 2 hours labor is a rip off. Not to mention there is a huge problem with these 2.4 lt PCM'S THAT DODGE NEEDS TO RECALL.

They take care of everything that I need for my VW without any issues.

It was first time to buy a new car and the sales person was really nice and helpful. All details and difference of vehicles and its options are explained in detail and worked on the best choice for me. Their response for this purchase was respectful and professional. I am very satisfied for the experience there. I would be very happy if they keep this quality all the time in future visits.

Joe was very helpful and all the staff were friendly.

My experience with Suburban Jeep in Troy was excellent. This was my second time utilizing the dealership's service department. I find them professional, attentive to your needs and respectful of your time.

Max Dombeck was absolutely awesome walked in and walked out very satisfied. I would definitely recommend going in to talk to him if your looking to purchase a new car. We didnt feel rushed or like we were being pushed into something we didnt want.

Good service and I liked the precautions they took concerning Covid.

This is the fourth vehicle I have purchased with Glen Campbell. He is the only dealer I will work with because he is honest, professional, and knowledgeable. I was looking a couple of different vehicles and he gave all the information needed to make a good decision. I could not be happier with my new truck and I feel confident, thanks to Glen that I made the best choice!

Great service and customer service Mark was very helpful

Very far below what I expected. I had a flat tire and called in to see what they suggested I should do. The man on the phone told me to put on the spare and come in right away. He said he notified the team and they would be ready for me when I arrived so I could get in and out faster. When I arrived the person hailing incoming cars told me it would be 3 hours at least before they could even start to get me a new tire. The dealership isn't close to my house and I had to turn around and go home - where I could have just gone in the first place if they hadn't told me to come in. This is usually a good dealership but that experience was really an embarrassment to their business in my opinion.

Rick Larue & Tom Keech were incredible to work with. Very professional, friendly and confident. They knew the answer to all my questions. I didnt feel like they were pressuring me into anything and both were up front with everything. I will definitely be returning for another purchase in the future.

I would give them 0 stars but that's not one of the choices. DO NOT!!! AND I REPEAT DO NOT!!!! Buy a car here. They have the absolute worst service department I have ever dealt with. They treated my wife like she was stupid. The seat was broke from day one and they told us it was normal. I had to prove it to them by measuring another car seat like mine. Took 9 months and 3 visits before getting it repaired. Same thing with the seat belt. Took them 3 visits. I still can't get the gas odor fixed.

Love Suburban Chrysler Jeep Dodge .. they take great care of their customers!

John helped tremendously when purchasing my vehicle! He spent hours searching all of Suburban's inventory for the perfect car, even though it wasn't at the CDJR dealership. He drove me to the other dealership and bartered with them until I got a price that I was comfortable with! I would definitely recommend him to anyone searching for a new car!

Needed a battery and there was a recall on the brakes. I think if cars are left there over night they should get a light vacuum and wash

Took my car here twice for an oil change. I've waited here over 30 minutes just to speak to someone. They did give me $15 credit for the inconvenience. A simple "sir, have you been helped already?" If someone is waiting would go a long way here.

We were fortunate enough to be greeted graciously and respectfully at Suburban Chrysler Dodge Jeep Ram of Troy. Our sales Agent was Joe Bellomo who was beyond willing to go above and beyond and was also more knowledgeable than sales men we have dealt with in the past. Joe was accommodating, polite, honest and accertaive. Joe allowed us to look at several different options, allowed us to test drive each, as well as ran numbers on all the vehicles. We were provided water and offered pizza as well during our time there. My family and I highly recommend you stop in and see Joe Bellomo at Suburban Chrysler Dodge Jeep Ram of Troy!

I went in for an oil change and tire rotation after a lengthy road trip. Fred Gregory had had the service techs check my Grand Cherokee before the trip and he had them give it a complete check yesterday, as well. Yesterday they found that the forest fires of the West had badly clogged my HVAC system. I don't believe that all service departments would have been thorough enough to catch this problem before I had limited a/c or damage to the system. This was a complete check even when I had not made an appointment. Smooth, friendly and very professional!

If I could give 1 star I would. This relates to the service department. It seems past 1 star reviews are all service related, the 5 star reviews are when buying a car. So buyers... beware you'll need service at some point!
I brought my Jeep Wrangler in for an A/C complaint. The original estimate/guess of the problem was an evap coil valve that wasn't opening so that needed to be replaced. Ok, no problem. Not an expensive part but hard to get to and lots of labor costs. When they were replacing that they discovered metal shavings in a line so they determined that was from the compressor. Hmmm..I gave the ok to replace the compressor too. They said it was all set and working. I picked it up, parked it overnight and the next morning still no A/C. So I wasted more of my time to drop back off. This time, the guess was that my compressor wasn't getting power so they had to replace the Total Integrative Power Module (TIPM) at a cost of over $850! This was after I'd already spent close to $1100 on the first problems. Yeah, so I am pissed. I manage to talk my service consultant down to $658 as he said that's the best price he could do for me. Well, what can I do...I give the okay for the new TIPM. They replace that and still no a/c in my Jeep!
They then discover that the "new" compressor they put in is actually faulty. They can't order a new one because of some bs national backorder. I was without my Jeep for over 3 weeks. I want to talk to the service manager so my service consultant Mark C says he'll pass the message on to give me a call. I ask Mark to have the service manager call me 5 separate times over a period of 9 days. NO calls. I finally find the name of the service manager Jim Groves on another horrible Google review of this dealership and leave a voicemail to have him call me back. Jim Groves does call me back an admits to me there was no way of knowing if I actually needed a new TIPM based on the newly discovered bad compressor but if I want to put my old one back in at 2 hours of labor of $113 an hour to check it they could do so. If it WAS bad, he would have to charge me another 2 hours of labor at $113 an hour plus the price of the TIPM at $658 Or, he could just sell my the new TIPM at $550. I missed my Jeep and didn't want to risk it actually being a bad TIPM so I ate the cost of the new TIPM at $550. BTW, Jim Groves said he never got any messages from Mark C to call me...
I went in to pick up my Jeep, ran into Mark C who seemed to think this was all one big funny joke. I questioned his passing the messages onto Jim Groves and he said he did it. So who is lying here?? One plus that I will say is that if you DEMAND a loaner car for the lost time of your vehicle, they will give you one.
I WILL NEVER COME BACK FOR ANY SERVICE, PURCHASES OF ANY KIND. THEY RUN SCAMS AND CANNOT BE TRUSTED.

My best experience with a car dealer so far, I got a great deal on a 2019 Ram 1500. Noah, the salesman, did an outstanding job and walked the extra mile helping me with my lease. If you are in the market for a new or pre-owned vehicle and customer service is a must for you, this is the perfect place.

Offer a good and quick car service and great waiting room area

Worked with Crystal and she was AMAZING! Stopped in originally on a Tuesday and by Saturday I was in my brand new car. She was VERY friendly and helped me out tremendously with her knowledge of the Different brands of vehicles and the incentives offered. If you're looking for a new vehicle go see Crystal H at Suburban! You'll be in great hands

How do I need a cosigner for a $6,000 2006 vehicle with over 150,000 miles on it?????!!!!! Makes no sense at all!!!!!!! A $6,000 car REALLY?? WTH Or maybe I just got stuck with a crappy salesman smh. From the looks of the reviews most ppl get NEW cars thru you guys. Which only tells me one thing: THEY HAVE GOOD CREDIT! So what is there for the ppl with bad credit? Oh they have some hidden pieces of trash worth nothing that you can be approved for, sorry we cant get you in anything thats actually has any worth because you dont have 700 credit LOL! They act likeI applied for a 2018 dodge challenger hellcat or something. I applied for a 2006 Dodge Charger RT with over 150,000 miles on it. Your website has it for $6,000. The inside is plain and basic as hell its only a 2006 HOW AND THE HELL AM I NOT APPROVED FOR THIS CHEAP CAR?!?!?! CAN SOMEONE EXPLAIN WITHOUT A FAKE AUTOMATED REPLY BACK??? THANKS...

Sales team made everything as easy as possible found different options when the first didnt work out the way i was hoping

I've always had very good service on my Grand Cherokee at Suburban CDJR. This last visit was EXCEPTIONAL! I went in for an oil change/service. I brought up two other items (one warranty and the other for a minor recall). They were able to look at and take care of the two additional items during this one visit! I did not have schedule an appointment. Gary in service is very SHARP! He answered all my detailed questions - he truly has in depth knowledge of the vehicles Suburban CDJR services. I highly recommend this dealer!

Jose was very helpful throughout my purchase of my new Jeep Grand Cherokee. He answered any questions I had throughout the process and showed me how all the features on the car worked once the purchase was final. Would buy from this dealer again and will recommend them to friends.

Noah Webb, my salesperson, did an awesome job walking me through the new car-buying process, and answering my 1,000's of questions. LOL I highly recommend him and this dealership...I'm ABSOLUTELY loving my new ride...Thanks, Guys!!!

I have always had nothing but the best service at Suburban Jeep! Kyler the service rep was 5 star too!

I pulled in to get a tire repaired under my Mopar road hazard warranty they got the vehicle in got it fixed and and back out the door in no time

Service department and service rep was very friendly and professional. Work that had to be done was explained and done quickly and issue was resolved. Prices are a bit high, but I go back because I know work will be done corectly with OE Mopar parts.

Worst service Dept I have come across. No regard for the time of their clients.

Place is a absolute joke, I helped my mom save for a car and she put 8k down and the sales guy Nathan never fixed the things we agreed on before the car left the lot. Multiple calls and never answers, the car has multiple issues and within 2 months of ownership the transmission and everything is faulting. So many things have gone on and they can t even own up to there mistakes, don t EVER BUY FROM THIS DEALERSHIP!!!!!!!

Jason was awsome and I love my Jeep! The best part was that I never felt pressured.

Best dealership ever! Bill Messina, our salesman, is top notch! He knows every detail of the product and assisted us in securing our special order Gladiator Launch Edition! We have bought several vehicles from Bill and will always go back to him. Thanks Bill and Suburban Jeep!

Always have the best buying experience with our salesman, Bill Messina. He has always gone above and beyond for us and this time was no different. Thanks for another great sale!!!

I recently purchased a 2007 grand cherokee loredo at suburban. Jeff Lada helped me through the purchasing process. He was super helpful and got me a great deal! Even with my past credit problems!! I would def. Recommended going there.

Bought a 2014 used Dodge Journey from Suburban dodge and immediately had major problems with the engine. After 4 services and over 2 grand they finally rebuilt the engine that has been damaged by another dealership and was under warranty and refused to reimburse me for the previous work. On my way to pick it up yet again for a thermostat replacement and another 400. They simply take no responsibility for mistakes and their customer service department if you can get ahold of them is horrible. Get a good mechanic if you can if you buy a car from suburban and stay away from their service.

I didn't have a good experience there... I personally would not buy another vehicle from them.
Update: It's been a year now (5/22/20) and I have more devastating news about my experience at this dealership. However, before I post, I am going to personally reach out to the general manager, and him an opportunity to respond.

So far so good, but a Jeep a week ago and it's still running!

Outstanding customer service. Mr. Campbell was professional, knowledgeable, and friendly. Buying a new vehicle can be a somewhat stressful experience, but he expedited the process in the midst of a very busy day at the dealership. Nick, who helped me through the paperwork, was also outstanding

Great team at Suburban Chrysler Dodge Jeep Ram of Troy. Alan Bradley and his manager Brandon Stiltner went above and beyond to put me in a new lease. They worked with me in every possible way to make it happen and I'm not an easy customer. Also want to give thanks to the used car manager that helped me in every way possible on the return of my old lease.

As always tremendous service level at Suburban! I have 3 cars and I am no stranger to their service department for all the routine care. I am always improved with their attention to detail and efficiency.

My radio in my Jeep Cherokee 2014 was not working correctly. Suburban Chrysler Jeep did a outstanding job of getting me in quickly, giving me a timeline of when the new radio might be in. Repairs were made quickly and accurately. George was my repair rep and made sure I was communicated to and comfortable with my stay and information being provided. This is not the first time I have had my vehicle serviced there and every time I have received this outstanding level of service.

This dealership has an amazing efficient service staff and the best waiting area for customers I have experienced. Fresh popcorn, good coffee, great leather seating, and work tables too. I was able to bring my laptop and get work done and in a great environment.

I had a oil change very courteous staff Full synthetic oil change was $89 ,
Would have been nice if they ran my truck through the wash.
Only thing that bugged-me was that they didn't reset my oil life gauge.
3.5 stars

Very helpful. Working with Steven Sylvester and used car manager Elliot was a pleasure. They helped me out big time when I was in a tough place.

I had a slow air leak in my tire and called service and spoke with Mark. He was very kind to confirm that I did indeed purchase "pot-hole" coverage for my Jeep. Scheduled my appointment for the next day. Mark offered good advice, shared sound information and was very caring to fix my Jeep and also got an oil change. This is, by far, the best dealership I have ever dealt with. Friendly, caring, clean and has integrity. Thank you!

Everyone was extremely nice, visit Ben Wiegand for a great deal!

We came in for a duel purpose today. First, was to turn in my lease. They were busy. However, they made time to take the vehicle in an efficient manner and it was easy. The sales representative, Derrick, was great with my kids too. Second, was to get an oil change on my other vehicle. They provided the correct amount of time it would take to wait. In the waiting room, there was popcorn and a kids play area with toys for the baby and an old school arcade game. This made the time go by very quickly with little children. Thanks.

I had an executive level experience working with Anthony Abdullah. I made the right choice working with him and will recommend him to family and friends. I found the exact car I wanted and he got it. No bait and switch, no B.S. he got me the car I asked for. When the car came in and an unforeseen issue was present he was straight forward and honest. He mitigated fixing the issue, was timely and professional with updates. I got exactly what I asked for with my trade-in, and his financing guy was wonderful to work with. Nick Sinishtaj new exactly what I was trying to do and help me negotiate the best deal I could get on financing. Thank you both for making a difficult process easy and keep up the great work!

Hands down the best dealership to go to if you re in the market for a new vehicle. Professional sales people/service and a very comfortable waiting area. Due yourself a favor and see Jerry, he s one of the best in the business! Jerry provides great advice without a sleezy sales pitch that you might get from other dealers. If you re looking to make a deal on a new car with a professional new pressure straight to the point sales person go and see him! I ve gotten 3 cars from him over the past 10 months and have sent many his way and we ve all left satisfied with our vehicle. Go see the folks at suburban!

Went in for an "Express" oil change on Aug 22 at 10:17 am. Left at 12:27 pm. Took 2 hrs and 10 minutes. So much for "Express" Should have gone to Uncle Ed's. Would have been in and out in 20-25 minutes.

My truck was in the shop for over a week, fuel pump failed. Service manager needs to update the customer with progress instead of the customer initiated any communication. After picking up my truck, had to get a friends help to return my brothers truck, I had to immediately return my truck as the drive shaft was hitting the fuel tank shield which they had to remove to service the fuel pump. Also, while the truck was in for the fuel pump, I requested regular maintenance, when I picked up the truck, the estimated repair did not match actual cost; service manager stated it just showed labor and not parts -fuel filters on my diesel truck. And I requested a spare key but it was not available when I picked up truck. Normally I would not be so negative, but a week without transportation over the holidays, the lack of communication from the service manager, the estimated repair not matching actual cost, and then having to return to fix their poor workmanship just needed to be written down.

Great experience. Fair price. Excellent salesman! Have purchased many cars from this dealership and I am always well taken care of. Honest.

Marc Brenhardt was my guy! He worked with me for a few weeks to help me get the car i wanted at the price I wanted. We went through a few versions of the vehicle, switched insurance policies and vin numbers countless times, not once was he pushy or made me feel i was just another car sale. He was an incredible help. Brandon was my finance officer and he was a great help as well, made the process simple. I would send anyone i know right to Marc for a great new car!

Excellent service. Timely shuttle service. Reasonable prices. Nice looking dealer

Car was here six days for a new ignition switch then I had to wait 40 minutes for them to find and get my car someone had blocked it in and this pleasure only cost me 413.00 bucks . I'm not a happy camper.

The staff was incredibly helpful and excellent to work with! Everyone was extremely friendly, but most importantly knowledgeable on product and pricing. Ben Heer & Chad Kozumplik made the purchasing process a complete breeze from start to finish as they worked closely with me to accommodate my schedule and make sure I stayed within budget. I would highly recommend Suburban of Troy - the staff continues to exceed my expectations every time, especially with their excellent customer service.

Fast and Fanastic Service! Adam was on the ball and car even came back washed!

Great Service. Friendly Service Techs! Great Deal.

I brought my Chrysler 200 convertible in for an appraisal bc I have been eying the Jeep Grand Cherokee Laredo for some time now.. And I left with one! Eric Adams is amazing and gets the job done the best way possible. Everyone was so friendly and made my husband and I feel like no matter how busy they were we were the only one in front of them and that doesn't happen much anymore, especially in sales. Not to mention we were finishing up after 6pm and no one acted angry they were still at work and took their time and didn't rush us. I highly recommend visiting the ln for your next purchase or lease and find Eric Adams, he won't dissapoint!! The experience was great!!